SUMMARY:

• Sr. Microsoft Certified Dynamics CRM Techno / Functional consultant with 12+ years of experience in business analysis and CRM development / implementations.
• Microsoft Certified Developer. SME in Dynamics CRM 2011, 2013, 2015, 2016 & 365.
• Successfully completed 20+ dynamics implementations for numerous clients.
• Expertise in Project Service Automation. (PSA).
• Worked in Several Fast - Pace AGILE environments, JIRA, Sprints, Sprint Planning & Grooming.
• Development of ADX Portal (ADX Studio) and web application using ASP.net and deployed in Azure.
• Expertise in JAVASCRIPT, PLUGINS, Workflows, Dynamics Upgrades & Reporting.
• Data Migration from Salesforce to Dynamics CRM and from ERP’s dating back to the 90’s.
• Strong experience in customization & configuration of MS Dynamics and Case Management.
• Implemented marketing automation tools-: Click Dimensions and Hubspot.
• Expertise using tools (Scribe & KingswaySoft) and creating packages using SSIS.

TECHNICAL SKILLS:

• C#
• .net
• Project Service Automation
• Agile
• Jira
• Sprint Grooming & Planning
• Javascript
• Plugins & Workflows
• SQL
• SSIS
• Scribe & KingswaySoft
• Dynamics CRM Upgrade & Data Migration
• Dynamics NAV & SKUID
• Custom Development.
• Portals (ADX Studio)

PROFESSIONAL EXPERIENCE:

Confidential, Boca Raton, FL

Sr. Dynamics Consultant

• Created Project plan and schedule per given timeline.
• Migrated data from Salesforce to Dynamics CRM and customized the PSA module.
• Written SSIS packages for all entities.
• Created custom entities, fields, mappings, Timecards, Service Balance migrated all data.
• Imported all records, accounts, contacts into Dynamics.

Confidential, Chicago, Boston

Sr. Dynamics CRM Consultant / Developer

• Developed ADX portal and deployed in Azure.
• Upgraded Dynamics CRM 2011 to 2016. Integrated Dyamics CRM with Great Plains.
• SSIS Packages, compiled code in Visual Studio.
• Fixed tremendous amounts of Javascript errors for all clients.
• PSA - Fixed plugins, Created Tax plugins. (Tax rates, Percentages, Auto-Calcs, etc).
• Implemented and Customized Great Plains for clients of RSM. Removed JENNARK and INTACT and migrated all data through reverse logic.
• Implemented Dynamics CRM 365 FIELD SERVICE for a client and dropped AXXERION.

Confidential, Chicago, IL

Sr. Dynamics CRM Techno-Functional Consultant

• Managed a Cross-Functional team of 10 members. (Domestic & International).
• Transitioned from Salesforce to Dynamics CRM. Migrated all data from Salesforce to Dynamics.
• Customized a complete sales engine process / proposal generation in CRM.
• Coordinated efforts with MIG for GP installation and configuration. Customized GP.
• Resolved tremendous amount of errors in Javascripts & plugins.
• Created custom entities, extensions for all services and products offered to potential customers.
• Fixed / resolved errors (Javascript, Tax Plugins).

Confidential, Chapel Hill, NC

Sr. Dynamics CRM Consultant

• Customized / configured MS Dynamics 365 online for 500 + users.
• Custom entities, built relationships between the entities. Assisted client in choosing the right packages for Click Dimensions and built a network of 100K+ contacts in CRM.
• Managed a Cross-Functional team of 20 members.
• Tremendous amount of Javascript work & Plugin Creations.
• Provided several lunch-n-learn sessions to the team on how Case Management works. (Registrations, Article publishing, Resolution) step by step process.
• Data migrations, Entities, tables through SSIS packages from client database to CRM.
• Created a web portal for messaging center for (pediatricians). (ADX Studio).
• Created several templates in Click Dimensions and imported data from EMMA.

Confidential

Sr. Dynamics CRM Developer

• Responsible for overseeing the company’s requirements, deployment, testing and deployment of CRM projects.
• Upgraded Dynamics CRM from 2011 to 2016 on prem.
• Customized Great Plains & migrated data from Intacct.
• Designed and developed CRM solutions with MS dynamics and monitored all project stages.
• Responsible for analysis and planning phase of the project and delivered comprehensive fact based report to management for decision making. Presented cost benefit analysis and risk assessment related data points on 2 options to migrate acquired company’s systems and infrastructure.
• Responsible for detailed plan to migrate new company infrastructure from existing hosting center to SCJ in-house data center.

Confidential

Sr. Dynamics CRM Consultant

• Configured MS Dynamics 2013. Customized dynamics per client requirements.
• Used ETL tools and migrated data from ERM to CRM database using (SSIS).
• Created custom fields in entities, mapped entities & built relationships between them.
• Responsible for defining new operational reports for business through CRM Tool.
• Coordinated with over 5 developers for data migrations, reporting and data base administrations.
• Worked with business users to manage ongoing enhancements of codes and web services.
• Developed workflows and triggers.
• Met with client operations managers to identify issues and areas of potential improvement.
• Supported business needs with all technical documentations.

Confidential

CRM Business Analyst

• Responsible for business users to manage all requirements to ongoing enhancements on the NPI solution.
• Got trained on using and customizing MS Dynamics 2011.
• Developed complex applications on MS dynamics CRM platform with customization of entities.
• Used marketing automation tools heavily for the project. Created marketing templates.
• Worked with business customers and development team to resolve system production issues.
• Responsible for ensuring solution compliance with applicable federal, Corporate and Divisional Policies.

Confidential

Salesforce Consultant

• Used salesforce.com, throughout the project. Deep understanding from an architectural standpoint.
• Responsible for defining incident management requirements with customer care team.
• Responsible for defining the workflow and call transfer related requirements.
• Worked with vendors and end users to translate requirements into design specifications.
• Responsible for working with external vendors (Cisco) to define the integration requirements.
• Responsible for working with testing team to define the test cases for new call center features.

Confidential

Business Analyst

• Learned and developed skills with Salesforce.com and its functionalities.
• Partnered with Customer Care and Marketing executives to define the marketing automation system success factors and evaluation criteria’s.
• Responsible for identifying all business needs effort estimation with development team and testing teams.
• Responsible for analyzing and documenting business requirements to extend the CRM platform to provide a campaign management solution of Customer Care business unit.
• Responsible for testing the new functionalities with testing and business team.