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Salesforce Developer Resume

Lancaster, PA

SUMMARY:

12 years of experience in analysis, design, development, testing, delivery and production support of application software.Over 5 years of experience in Salesforce.com CRM Platform and Apex technologies, Sales Cloud, Service Cloud, Marketing cloud and 7 years of experience with SAP BW technologies. Involved in various stages of Software Development Life Cycle (SDLC) including analysis, requirement engineering, architecture design, development, enhancements, testing.

TECHNICAL SKILLS:

Salesforce CRM: Apex Language (Classes, Trigger, Batch, Schedule), SOQL & SOSL Language, Visualforce Pages, Components, Sales, Service, Ant based Force.com Migration Tool, Workflow rules, Approval Process, Profiles, Permission Sets, Role Hierarchy, Validation Rules, Custom objects, Relationships, Page Layouts, Search Layouts, Record Types, Reports, Dashboards

Force.com Tools: Developer Console, Force.com IDE, Force.com Explorer, Workbench, Data Loader

PROFESSIONAL EXPERIENCE:

Confidential, Lancaster, PA

Salesforce Developer

Responsibilities:

  • Responsible for requirements gathering from business users and prepare technical requirement specification document Implemented Agile Methodologies in developing SDLC.
  • Implementation of Apex Triggers, Apex Class for automation of the business process on Account, Contact, Opportunity and Custom Objects.
  • Implementation of Batch Classes, Scheduled Classes as part of the Business Requirement.
  • Wrote an Apex Trigger on Contact for cross - object field update for reporting purposes.
  • Enhanced Apex Class and Visual Force Page to create a custom Related List, showing activities for selected contacts or clients.
  • Integrated Salesforce.com with external systems like Oracle and SAP using SOAP API and REST API.
  • Visual Force Pages using Standard Controllers, Custom Controllers, Extension Controllers & Web Services API. Creating new User Interface using JavaScript, HTML and CSS in Visual Force Pages.
  • Created Objects, Page Layouts, Record Types, Relationships, Validation Rules, Workflows and Approval Process.
  • Using Data Loader and Import Wizard for Data Export, Updates and Backup for the organization.
  • Working with Administration activities like Users, Profiles, Permission Set Role, OWD settings and Sharing Rules. Designed and Developed Service Cloud and Integration.
  • Created workflows for automated Lead Routing, Lead Escalation, and Alerts &Custom Coaching Plans.
  • Implemented Single Sign-On with SAML on force.com
  • According to the business user’s requirement, creating Reports and Dashboards.
  • Worked with various salesforce.com objects Lead, Account, Contact, Opportunity, Campaign, Cases, Solutions Standard objects & Custom Objects.
  • Created Public Groups, Queues, Permission Sets, Profiles, Users &Security Settings based on role hierarchy. Involved in Data Migration from three Legacy Systems to Salesforce.
  • Implemented Salesforce Service Cloud & Opportunity Management (Case Management, Entitlement Management, Product & Price Book, High Volume Customer Portal, Partner Portal, Visual Force Sites) for business support and technical support for its channel customers.
  • Worked with SOQL, SOSL queries with Governor Limitations to store and download the data from Salesforce.com platform database.
  • Worked on writing Apex Triggers Apex Classes, Batch Apex and Scheduled Apex.
  • Experienced in designing UI using Visual Force Pages. Wrote Test Scripts for various scenarios.
  • Migrating Metadata from one sandbox to another sandbox using Force.com IDE tool.
  • Used Web Services like SOAP API and Rest API to integrate with external systems.
  • Implemented Email-to-Case, Web-to-Case for automation of the case creation.
  • Performed Unit, Integration, Regression and User Acceptance Testing.

Environment: SalesForce.com CRM Application Platform, Sales cloud, Service Cloud, Apex Language, Visual Force, HTML, JavaScript, Custom Objects, Tabs, Workflows, Approval Processes, Email, Messaging, Dashboards, Reports, Eclipse, Sandbox, Production environment, SSO, Sfd2sfdc.

Confidential, Chicago, IL

Salesforce Developer

Responsibilities:

  • Implemented Salesforce Service Cloud & Opportunity Management (Case Management, Entitlement Management, Product & Price Book, High Volume Customer Portal, Partner Portal, Visual Force Sites) for business support and technical support for its channel customers.
  • Worked with SOQL, SOSL queries with Governor Limitations to store and download the data from Salesforce.com platform database.
  • Worked on writing Apex Triggers & Apex Classes, Batch Apex and Scheduled Apex.
  • Experienced in designing UI using Visual Force Pages. Wrote Test Scripts for various scenarios.
  • Migrating Metadata from one sandbox to another sandbox using Force.com IDE tool.
  • Used Web Services like SOAP API and Rest API to integrate with external systems.
  • Implemented Email-to-Case, Web-to-Case for automation of the case creation.
  • Performed Unit, Integration, Regression and User Acceptance Testing.
  • Managed user accounts and security - including new user account creation, profile and role
  • Management, sharing rules, and security controls.
  • Analyzed complex business requirements and designed solutions using Apex classes, triggers, and Visual Force pages.
  • Configured Salesforce.com to meet business requirements - including fields, page layouts, workflows, approvals and validation rules.
  • Developed and configured various Custom Reports and Report Folders for different user profiles based on the needs in the organization
  • Use Data Loader to insert, update, and bulk import or export of data from Salesforce.com
  • Objects and to read, extract and load data from comma separated values (CSV) files.
  • Proactively discover the underlying business goal and needs.
  • Provide solutions to problems clients face
  • Implemented Salesforce.com customizations and drove user acceptance testing (UAT).
  • Partner with business stakeholders driving the requirements to be sure they have a complete understanding of the improvements and changes
  • Resolved Salesforce.com usage problems.
  • Conducted Training sessions for End users and testing team.
  • Review AppExchange applications for functionality and security risks.

Environment: Salesforce.com platform, Service Cloud, Sales Cloud,Apex Language, Visual force (Pages, Component & Controllers), Pages, Data Loader, HTML, Java Script, Workflow & Approvals, Reports, Custom Objects, Custom Tabs, Email Services, Security Controls, Sandbox data loading, Eclipse IDE Plug-in, Windows XP

Confidential, Harrisburg, PA

Salesforce Developer

Responsibilities:

  • Performed the roles of Salesforce.com Admin and Developer in the organization.
  • Worked on various salesforce.com Standard objects, Custom Objects, Triggers, Classes, Pages, Reports and Dashboards.
  • Designed, developed and deployed the Custom objects, Page layouts, Custom tabs, Components, Visual Force Pages to suit to the needs of the application.
  • Designed, developed and deployed Apex Classes Extension Classes to support Visual Force pages’ development, Test Classes for Unit testing and Apex Triggers for various functional needs in the application.
  • Created workflow rules and defined related tasks, time triggered tasks, Email alerts, filed updates to implement business logic.
  • Involved in design, coding, and maintenance phase.
  • Used SOQL & SOSL for data manipulation needs of the application using platform database objects.
  • Involved in various activities of the project, like information gathering, analyzing the information, documenting the functional and nonfunctional requirements.
  • Designed, developed and deployed Apex Classes, Controller Classes and Apex Triggers, packages for various functional needs in the application.
  • Designed and deployed Custom tabs, validation rules, Approval Processes and Auto-Response Rules for automating business logic.
  • Designed, and developed the Custom objects, validation rules, Page layouts, Components, Visual force Pages to suit to the needs of the application.
  • Developed and Customized User interface in Salesforce.com using Visual force, Apex controllers and Force.com IDE.
  • Integrated external financial systems for synching data in Salesforce.
  • Worked on various Salesforce.com standard objects like Campaigns, Leads, Accounts, Contacts, Opportunity, Forecast, Cases, Reports and Dashboards.
  • Implemented pick lists, dependent pick lists, lookups, master detail relationships, validation and formula fields to the custom objects.
  • Imported data from excel sheets in to Leads, Accounts, Contacts and Opportunities using Data Loader and Import Wizard.
  • Developed Visual Force Pages to include extra functionality and wrote Apex Classes to provide functionality to the visual pages.
  • Created Visual force mail templates and also automated Email Process to send installation instructions to new and existing customers.
  • Developed and configured various Reports and Report Folders for different user profiles based on the organization initiatives.
  • Worked with admin team to create users, roles, public groups and implemented role hierarchies, sharing rules and record level permissions to provide shared access among different users.
  • Worked with admin team to create profiles and implemented Object and field level security to hide critical information on the profile users.
  • Developed Custom Objects, Custom Reports and configured the Analytic Snapshots to dump the data on regular basis for the sales performance and lead generation statistics.
  • Used the sandbox for testing and migrated the code to the deployment instance after testing.

Environment: Agile, Salesforce.com platform, Apex Language, S-Objects, SOQL, SOSL, Visual Force Pages, Data Loader, Custom Settings, CSS, Web Services API, Sales Cloud, Service Cloud, Workflow & Approvals, Custom Objects, Sandbox data loading, Eclipse IDE Plug-in, Java Script, CSS, Test Classes, Test Scripts, DML Queries.

Confidential, Stamford, CT

Salesforce Developer

Responsibilities:

  • Created Visualforce pages, Apex Triggers, Apex Classes, Test Methods and Workflows.
  • Worked on Salesforce.com Sales Cloud functionality, including Account Planning, Sales Forecasting, Opportunity Management, Lead Management and the Configure/Price/Quote (CPQ) processes.
  • Analyzed Integration flow and helped developers in implementing Service Max App within the organization.
  • Developed SOQL query to pull data from salesforce.com instance to Right90 application. The process is set to run by default every 20 min and pull information that is changed since last successful sync run.
  • Deploy using Force.com IDE tool, Changesets & Eclipse for the sandbox to production environments.
  • Developed integrations to Integrate Data from Salesforce.com using SFDC APIs.
  • Created Page Layouts to organize Fields, Custom Links, Related Lists and other components on Record Pages.
  • Implemented various advanced fields like Picklist Fields, Master-Detail Fields, Custom Formula Fields, and defined Field Dependencies for custom Picklist fields.
  • Implemented Case Assignment Rules to direct the case to appropriate groups such as Stories and PCS Central Support.
  • Wrote Case Escalation Rules to escalate cases depending on timeframe and difficulty of case issues.

Environment: Agile, Salesforce.com platform, Apex Language, S-Objects, SOQL, SOSL, Visual Force Pages, Data Loader, Custom Settings, CSS, Web Services API, Sales Cloud, Service Cloud, Workflow & Approvals, Custom Objects, Sandbox data loading, Eclipse IDE Plug-in, Java Script, CSS, Test Classes, Test Scripts, DML Queries.

Confidential, Chicago, IL

SAP BI/BO ABAP Lead Consultant

Responsibilities:

  • Taken initiative Ownership of the case and keep posting the updates of the case to the users till it satisfies the Client and User requirements.
  • Involved in both the Activities monitoring and Production Support.
  • Fix the identified problems, make necessary break fixes/enhancements in the development system and transport them to Production.
  • Upgraded, enhanced and supported activities from BW 3.5 to BI 7.0 in Nw2004’s.
  • Supported the client by providing long-term solutions to the tickets by doing Root Cause Analysis.
  • Automated the Process Chains and creating alert messages for the process in the Process Chain.
  • Involved in Enhancements and validating of reports in EP.
  • Handled the cases of priorities Normal, Urgent and BC (Business Critical).
  • Actively and regularly involved in Load Monitoring of Daily, weekly, and Monthly, Data Loads using Process Chains.
  • Actively Involved in Rectification of Load Failure errors like Master Data Loads, Transaction Loads.
  • Monitoring of info packages and analyzing the reasons for frequent failures of info packages.
  • Create OSS Notes, investigate and follow up with SAP.
  • Monitor daily, weekly, monthly data loads on SAP BW Production systems. BW daily jobs consist of loading data into BW and extracts from BW using Info.
  • Enhanced/Maintained Info Cubes, Data Store Objects, Info Objects, Multi Providers, Info Sources, Data Sources, Transformations, Data transfer Process and Info Packages as per the Business requirement.
  • Created process chains for data loading, delta uploading and periodical PSA deletion.
  • Improved performance by creating Aggregates, Compressions, Partitions and Indexes using BW statistics and repaired the objects if any inconsistency using RSRV.
  • Involved in Building universe, inserting tables, detecting joins, detecting cardinalities and checked the integrity.
  • Created universes, classes, objects, Prompts, Predefined conditions, by retrieving the data from data sources and defining the necessary connections.

Environment: (Development/Production Support): SAP-BI7.0, SAP-BW3.5 ABAP/4, ECC6.0, SAP Business Objects 4.0/XI 3.1, Xcelsius 2008, Crystal Reports 2008

Confidential

Sr SAP BI/BO ABAP Consultant

Responsibilities:

  • Design and analysis - Work with users to identify and advise on existing info structures updated by business events in R/3. Identify potential solutions, implement enhancements to existing functionality.
  • Worked on Logistics Cockpit and extracted data with V3 updates. The data included MM, APO and SD Extractions.
  • Worked extensively on performance tuning of the Info Cubes and DSOs.
  • Created and released all the transports related to BW in accordance with APO DP
  • Taken Care of the Pre & Post Cutover activities for the data of MM & PP.
  • Involved in taking the responsibility of the development till the go-live of the reports.
  • Involved in enhancing the existing reports in areas like SD, MM and APO.
  • Involved in Pre and Post upgrade activities from BI3.5 to BW7.0
  • Worked on SAP APO BI Integration Model for Demand Planning (DP), Supply Network Planning (SNP) and PPDS.
  • Worked extensively on process chains and remote process chains to integrate the APO BW system to external systems.
  • Prepared Functional Design Documents (FDs) for DP and SNP reporting.
  • Designed dataflow model for integration.
  • Worked on Integrated Planning used planning environment with RSPLAN.
  • Worked close with Business to close gaps in FDs.
  • Worked on Performance tuning of the in Process Chains and used different tools like PSA and Change Log, Cube compression List Program, Reconciliation of SD Billing.
  • Created and updated BEX migration documents.
  • Worked with Basis team & portal team in fixing the upgrade related issues.
  • Well experienced in BW performance tuning techniques, Data Modeling, Data Extraction and Data loading for both application specific as well as generic from R/3 modules and other legacy applications.
  • Added new infoobjects using Remodeling concept and involved in creating Process Chains.
  • Using BEx broadcaster, distributed the customized reports by region and exported to the Enterprise portal.
  • Scheduled and Automated data loads from R/3 to BI and optimized the load performance by creating Aggregates.
  • Transported Objects of cubes from Development to Quality for Testing and Production System during Cut-Over Phase.

Environment: (Development): SAP-BI 7.0, ECC 6.0, ABAP/4, MM, & APO, Business Objects XI 3.1, Designer, Web Intelligence and Info View.

Confidential

Sr SAP BI/BO ABAP Consultant

Responsibilities:

  • Worked on Logistics Cockpit and extracted data with V3 updates. The data included HR (Headcounts & Personnel Action PA-PA, Payroll & Org. Management PA-OM), MM, PP, & FI-CO Extractions.
  • Taken Care of the Pre & Post Cutover activities of SCM for the data of MM & PP.
  • Involved in taking the responsibility of the development till the go-live of the reports.
  • Developed flexible queries using filters, navigational attributes, variables, calculated key figures, restricted key figures in BEx analyzer to facilitate data analysis in a drill down or summarized way to give detailed level of information.
  • Involved in creating Start Routines & End Routines as per the Business requirement.
  • Analyzed, Designed, development, coding and implemented multiple DSO, BW infocubes and multi-providers
  • Transported Objects of cubes from Development to Quality for Testing and Production System during Cut-Over Phase.
  • Prepared ad hoc supporting documentation for senior financial management.
  • Enhanced Business Content Data Sources by using append structures and User Exits from transactions CMOD.
  • Enhanced LO standard datasources such as 2LIS 02 SCL, 2LIS 02 ITM, and 2LIS 03 BF by appending custom fields and populated these field using user exits, and created new generic datasource per client’s requirements.

Environment: (Development): SAP-BI 7.0, 3.5, Business Objects XIR2, ECC 6.0, ABAP/4, ECC6, HR, MM, PP & CO.

Confidential

Senior Software Engineer

Responsibilities:

  • Design and analysis - Work with users to identify and advise on existing info structures updated by business events in R/3. Identify potential solutions, implement enhancements to existing functionality.
  • Worked on Logistics Cockpit and extracted data with V3 updates. The data included SD Orders, Billing, & CO-PA Extraction.
  • Taken Care of the Pre & Post Cutover activities for the data of SD Orders & Billing.
  • Developed flexible queries using filters, navigational attributes, variables, calculated key figures, restricted key figures in BEx analyzer to facilitate data analysis in a drill down or summarized way to give detailed level of information.
  • Involved in changing the Existing data model of an Info Cube by adding new Characteristics and Key figures, involving the Re-initialization of Data Sources from SAP R/3.
  • Created Open Hub Destinations for sending the data to 3rd Party tool Metreo.
  • Involved in creating Transformations ABAP as per the Business requirement.
  • Analyzed, Designed, development, ABAP coding and implemented multiple DSO, BW infocubes and multi-providers.
  • Added new infoobjects using Remodeling concept and involved in creating Process Chains.
  • Using BEx broadcaster, distributed the customized reports by region and exported to the Enterprise portal.
  • Involved in taking the responsibility of the development till the go-live of the reports.
  • Scheduled and Automated data loads from R/3 to BI and optimized the load performance by creating Aggregates.
  • Expertise in Datasource Enhancement, Generic DataSource using Function Modules, Business Content Installation, User Exits, Scheduling, Monitoring, Process Chain, InfoSource, MultiProvider, InfoSet, InfoCube, DSO/ODS and Open Hub Service.
  • Created and Maintained Info Cubes using RSA1(T-Code), Data Store Objects, Info Objects, Multi Providers, Info Sources, Data Sources, Transformations, Data transfer Process and Info Packages.

Environment: (Development/Production Support): SAP-BW 3.0, 3.5, ECC, ABAP/4, SD, PS, CO-PA

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