SUMMARY:

• Overall 10 years of experience with 5 years in SalesForce.com involved in administration, customization, integration with external systems, Business Analysis, communities, lightning design system, migration from classic to lightning, lightning component development, lightning locker services and 5 Years of experience as Business Analyst.
• Strong Experience in Developing client specific solutions using Apex classes, Triggers, Controllers & Controller Extensions, Components, Test Methods.
• Analyzed Sales, Marketing, Customer Service and Support business processes used by salesforce.com customers and recommended ways to improve their processes using Salesforce.com.
• Hands on experience in Salesforce.com CRM integration, developing and deploying custom integration solutions.
• Experience working with Salesforce.com Sandbox and Production Environments.
• Excellent skills in creating/troubleshooting/modifying Apex code and Visual force pages.
• Strong knowledge on Administration setup, Apex, Visual force and experience with different SFDC development tools like Force.com, Eclipse IDE and integration tools like Informatica on Demand.
• Having experience with SOAP API and Rest API integrating with external systems.
• Experience in Apex coding to implement the complex business logic within the Governor Limits enforced by Salesforce.
• Having experience on Marketing Cloud implementation.
• As a part of the marketing cloud implementation worked with email studio and lead automation process.
• Experience in building reusable UI components and pages with Lightning component framework.
• Using Lightning Experience created Summary reports, Matrix reports, Charts and Dashboards for better interaction of sales reps using SF1 mobile app
• Enabled Aura Framework, by adding Aura Attributes and Aura Handlers for Events to focus on Logic and Interactions in Lightning Applications.
• Experience in writing test classes and test methods to ensure maximum code coverage in production instance.
• Experience in integration of Salesforce.com applications with other applications with an emphasis of the Web Services/XML.
• Experience in working with Cloud Computing / Saas technologies.
• Extensive experience in designing of Custom Objects, Custom Fields, Pick List, Role based Page Layouts, Workflow Alerts and Actions, Validation Rules, Approval Processes, Custom Tabs, Custom Reports, Report folders, report extractions to various formats, design of Visualforce Pages, Record Types, Dashboards, and Email generation according to application requirements.
• Experience in Sales cloud, Service cloud, Custom Cloud, Chatter and App Exchange applications.
• Having experience in ExactTarget and salesforce integration.
• Experience in creating and activating the Marketing Campaigns in Salesforce.com.
• Working Knowledge on SFDC, CRM, SFA and billing Modules (Sales process automation, Lead and marketing automation, Mass marketing automation, Customer care, Accounts Receivables, Credit Limit process, Collections, Rating, Billing, Discounts, Catalogues, Invoicing, Reporting).
• Having administration Config experience on CRM applications like data exports &imports, application support, security administration, CMC maintenance, and release management.
• Experinece in Designing and Building user interfaces, frameworks, components, navigation elements and customization for an extensive, highly interactive cloud - based business application.
• Designed and Developed/Published various Inbound/Outbound Web services to enable real time integrations.
• Functional Expertise in Salesforce Automation (SFA), Marketing Automation and Case Management.
• Extensive knowledge about Salesforce setup menu, Configuration, Custom application Development, Administration, Data Migration and Deployment of applications to Force.com platform.
• Expertise in querying salesforce database using SOQL & SOSL queries using Force.com Explorer.
• Experience in web technologies like HTML, XML, CSS, JSP, JavaScript, DL, and SOAP.
• Have end to end knowledge on Agile Methodology, worked with Scrum Masters, IM PMs on requirements.
• Strong Knowledge in implementing Design Patterns (Creational, Structural, Behavioral).
• Experience in developing an integrated Quality Management system on Salesforce.com Platform.
• Efficient in implementing Partner or Customer Communities modules of Salesforce.
• Experience in Batch Apex and Schedule Apex Development.
• Extensive Experience in data migration and integration using Data Loader Utility.
• Proven ability to independently perform testing, implementation, documentation and updating as it relates to the SalesForce.com software and system administration
• Have participated in cross-functional teams that address strategic business issues involving CRM, Customer Service/Support operations.
• Demonstrated ability to effectively communicate technical issues and resolve problems at all levels of the organization.
• Expertise in the complete life cycle of project development including System Analysis, Design, Testing and Deployment.
• Excellent working knowledge of software development methodologies such as Agile, Waterfall model.
• Competent in analyzing and creating Narrative Use Cases, Use Case Diagrams, Activity diagrams, Class diagrams, Data/Navigational flow diagram using UML Tools like MS Visio.
• Used Atlassian Jira for tracking the user stories and managing projects.
• Highly motivated team player with excellent communication, presentation and interpersonal skills. Willing to work in a challenging and cross-platform environment.
• Excellent leverage of MS Office, Spreadsheets in Windows and Mac.

TECHNICAL SKILLS:

Salesforce Technologies: SalesForce.com, Force.com, Apex Language, Apex Classes/Controllers, Apex Triggers, SOQL, SOSL, Visual Force Pages/ Components, S-Control, Apex Web Services, Partner WSDL & Enterprise WSDL, Work Flow and Approvals, Dashboard, Analytic Snapshots.

Salesforce Tools: Force.com IDE (Eclipse), AJAX Tool Kit, Force.com API tools (Data Loader), Force.com Explorer, Force.com Platform (Sandbox and Production).

Tools: DataLoader, Salesforce-to-Salesforce, Apex- Explorer, Informatica, Apptus CPQ

Languages: Apex, C/C++, HTML, XML, CSS, AJAX.

Database: SQL Server 2008, Oracle, MySQL.

Web: HTML, XML, CSS, JSP, JavaScript, WSDL, SOAP.

Tools: MS Office, Adobe Photoshop, MS Excel, Silverlight, Eclipse IDE.

Web Servers: IBM Websphere 4.x/5.x, Apache Web Server, Tomcat 6.x

PROFESSIONAL EXPERIENCE:

Confidential, Walnut Creek, CA

Salesforce Lightning Developer/Admin.

Responsibilities:

• Involved in various stages of Software Development Life Cycle(SDLC) including analysis, requirement engineering, architecture design, development, enhancements and testing.
• Worked on various salesforce.com Standard objects, Custom Objects, Triggers, Classes, Pages, Reports and Dashboards.
• Created Apex methods for the lightning controller and helper methods to perform DML operations on the case records. Used Salesforce1 simulator during the development to test if the lightning components works properly on the mobile device
• Worked on validation rules, workflows and approval processes and developer User Interface through Lightning Component.
• Hands on experience on salesforce packages and Lightning. Implement salesforce lightning components for small set of users within the organizations.
• Used Salesforce1 simulator during the development to test if the lightning components works properly on the mobile device.
• Created Apex methods for the lightning controller and helper methods to perform DML operations on the case records.
• Having experience in ExactTarget and salesforce integration.
• Designed, developed and deployed the Custom objects, Page layouts, Custom tabs, Components, VisualForce Pages to suit to the needs of the application.
• Involved in writing test scripts and documentation for Enhancements.
• Integrating with external systems like Oracle and SAP using SOAP API and REST API.
• Designed, developed and deployed Apex Classes, Controller & Extension Classes to support Visual Force pages development, Test Classes for Unit testing and Apex Triggers for various functional needs in the application.
• Created workflow rules and defined related tasks, time triggered tasks, email alerts, field updates to implement business logic.
• Worked on force.com sites.
• Consuming SOAP API and REST API from external systems and writing apex classes.
• Worked on Marketing Cloud implementation.
• As a part of the marketing cloud implementation worked with email studio and lead automation process.
• Created users, roles, public groups and implemented role hierarchies, sharing rules and record level permissions to provide shared access among different users.
• Created profiles and implemented Object and field level security to hide critical information on the profile users.
• Having Experience on production support and handling level1, level2 and level3 tickets.
• Responsible for queue as assigning tickets to the team and myself before the deadline.
• Giving 24/7 production support.
• Having good experience on Community Cloud customer community and partner community.
• Worked with multiple Visualforce pages and visualforce components.
• Developed Custom Objects, Custom Reports and configured the Analytic Snapshots to dump the data on regular basis for the sales performance and lead generation statistics.
• Worked as a Part of Integration team to improve the Performance of Data loads.
• Involved in migrating the data from Oracle Database to Salesforce Application using Data Loader.
• Extracted the data from Salesforce.com application into external databases for generating large data reports using Informatica on Demand.
• Developed and Supported Extraction, Transformation and load process(ETL) using Informatica.
• Involved in Data Transformation and Data Cleansing activities while transferring the data to external system using Informatics on Demand.
• Created various Reports (summary reports, matrix reports, pie charts, dashboards and graphics) and Report Folders to assist managers to better utilize Salesforce as a sales tool and configured various Reports and for different user profiles based on the need in the organization.
• Used the sandbox for testing and migrated the code to the deployment instance after testing.
• Participated in the training sessions provided by the Salesforce team.

Environment: Saleforce.com platform, Apex Language, SoapAPI, Rest API, Visual Force (Pages, Components, Controllers & Extensions), Salesforce.com Data Loader, APPTUS, Informatica, ETL, Apex Triggers, Reports, Custom Objects, Custom Tabs, Email Services, Security Controls, HTML, Java Script, SFDC Sandbox, Eclipse IDE Plug-in, Windows 7.

Confidential, TX

Salesforce Developer/Administrator

Responsibilities:

• Worked as enhancement developer and team member, performed the roles of Salesforce.com Developer and Administrator in the organization
• Responsible for setting up Webservices integrations and experience with 3rd party applications
• Worked closely with sales team and business analysts and performed detailed analysis of business and user requirements, designed the solution by customizing various standard objects of SalesForce.com (SFDC)
• Implemented Apex Data loader “Command Line Interface (CLI)” to automate the data loading process for the sand box refresh activity.
• Designed various Webpages in Visual Force for customers to select a variety of services offered by the org and integrate them with the pricing team.
• Experience working with Customer Communities and Partner Communities.
• Designed, and developed Apex Classes, Controller Classes, extensions and ApexTriggers for various functional needs in the application.
• Maintaining test coverage for all the classes and triggers and supporting deployment activities
• Worked on various salesforce.com standard objects like Accounts, Contacts, Cases, Opportunities, Products, Opportunity Line Items, Leads, Campaigns, Reports and Dashboards
• Designed, and deployed the Custom objects, Custom tabs, Entity-Relationship data model, validationrules, Workflow Rules, Auto-Response Rules, Page layouts, Components, Visual Force Pages to suit to the needs of the application.
• Worked with different Force.com Add-ons like APPTUS, Dream Factory and Cloud 9 Analytics.
• Configured tasks using CPQ & Opportunity Management. Created integration with CPQ and CLM applications.
• Executed workbench and data loader to verify Product/Pricing staging data in SFDC/CPQ.
• Implemented Web service using visualforce framework to promote the quotes from external systems to CPQ.
• Design solutions using the CPQ Cloud’s standard APIs to integrate with CRM, ERP, or any backend system.
• Responsible for Agile methodology testing package upgrading in sandbox org and deploying in production org.
• Created Public websites and applications that are directly integrated with your Salesforce Organisation using sites.
• Integrated Salesforce.com for mass Email management and designed various custom Email templates.
• Worked with multiple visualforce pages and visualforce camponents.
• Used SOQL & SOSL with consideration to Governor Limits for data manipulation needs of the application using platform database objects
• Responsible for managing the queues for assaigning the tickets to team and myself.
• Having experience on production support handling level1, level2 and level3 tickets.
• Used Data Loader for insert, update and bulk import or export of data from Salesforce.com S-Objects Used it to read, extract, and load data from comma separated values (CSV) files
• Defined lookup and master-detail relationships on the objects and created junction objects to establish connectivity among objects.
• Having good experience on Community Cloud, customer community and partner community.
• Giving 24/7 production support.
• Developed Training material for end users.

Environment: Saleforce.com platform, Sales cloud, Force.com IDE, Apex, Visual Force (Pages, Component & Controllers), Pages, Data Loader, HTML, Java Script, Workflow & Approvals, Reports, Custom Objects, Custom Tabs, Email Services, Security Controls, Sandbox data loading, Eclipse IDE Plug-in, Windows XP Pro

Confidential

Salesforce Administrator

Responsibilities:

• Attended meetings and interacted with various business team members to gather the requirements.
• Involved in Salesforce.com Application Setup activities and customized the apps to match the functional needs of the organization.
• Experienced in working with Sales and Service clouds.
• Interacted with various business user groups for gathering the requirements for CRM implementation.
• Created Business Requirement Documents (BRD) and converted them into Functional Specification.
• Translated Functional Requirements into Use Cases from a system prospective.
• Worked with Development team for solving the gaps in Business requirements.
• Worked on various Salesforce.com standard objects like Accounts, Contacts, Opportunities, Leads, Cases, Solutions and Campaign.
• Maintained detailed change log of all the changes for smoother deployments.
• Experienced in Lead Generation and Conversion, supporting cases, developed workflows and triggers for automated case resolutions.
• Maintained the Products sync with the external application.
• Implemented Web-to-lead, Web-to-Case and Email-to-Case to generate new Leads and Cases.
• Configured tasks using CPQ & Opportunity Management. Created integration with CPQ and CLM applications.
• Experience with 3rd party applications and integrations
• Defined Apex triggers in SOQL to make complex validations possible.
• Developed Visual Force Pages and used standard, Custom Controller and controller extensions.
• Developed various Custom Objects, Web Tabs, Visualforce Tabs, Visualforce Components.
• Defined lookup and master-detail relationships on the objects. Also created junction objects to establish many-many relationships among objects.
• Extensively used Data Loader for insert, updates, and bulk import for Accounts, Contacts, Leads and Opportunities.
• Used SOQL & SOSL with consideration to Governor Limits for data manipulation needs of the application using platform database objects.
• Designed, developed and deployed Apex Classes, Controller Classes and Apex Triggers for various functional needs in the application.
• Worked on test classes to achieve deployment at 90%.
• Created workflow rules and defined related tasks, time triggered tasks, email alerts, field updates to implement business logic.
• Performed the sandbox refreshes and maintained all post refresh activities.
• Uploaded about close to a million records using the Data loader and experienced in cleansing and Deduplicatingbulk loads.
• Having good experience on Community Cloud, customer community and partner community.

Environment: Salesforce.com Platform, Email templates, HTML, Visualforce, Use Cases and Workflow Diagrams, Approval processes, Security Model, Chatter, Web-To-Lead, Work Flow automation.

Confidential

Salesforce Administrator

Responsibilities:

• Gathered the requirements by coordinating with the business analysts and product managers, to better customize, and utilize the full functionality of the Salesforce.com CRM solution.
• Translated Functional Requirements into Use Cases from a system prospective.
• Created Business Requirement Documents (BRD) and converted them into Functional Specification.
• Interacted with various business user groups for gathering the requirements for CRM implementation.
• Attended meetings and interacted with various business team members to gather the requirements.
• Creating Salesforce formula fields, logic, workflow rules, field updates.
• Development of their SFDC system, working with the sandboxes including transfer between sandbox and production, providing training on the developed objects/relationships
• Working with Royal National Institute of Blind People ( Confidential ) Salesforce Org and Salesforce Communities (Portal)
• Managing the Salesforce system (Volunteer & Donor Management)
• Salesforce management, data management, data transfer, usage of ETL tools i.e. APEX data loader, data loader.io, jitter bit, etc.
• Designed the whole process of uploading data for a major object.
• Knowledge of APEX programming.
• Working with the standard objects, building custom objects with custom fields and relationships.
• Also, studying towards "Salesforce Platform Developer.

Confidential

Salesforce Admin & BA

Responsibilities:

• Requirements Gathering and Gap Analysis.
• Evaluated Salesforce.Com for Client’s Business Requirements.
• Responsible for designing system test cases.
• Involved in the development of creation of objects, profiles, roles, triggers, validation rules, workflow rules, Apex classes.

Confidential

Business Analyst

Responsibilities:

• Conducted requirements elicitation meetings with end users to gather business requirements. Prepared the Business Requirement Document (BRD) and functional requirement document (FRD) for the enhancement of the existing services.
• Conducted JAD sessions and took meeting minutes.
• Transformed BRD into Use Cases using UML for new product functionality. Used tools such as MS Visio and Enterprise Architect to define business Use Cases, and activity diagrams.
• Created wireframes and page mockups.
• Analyzed and documented differences between the As-Is and To-Be processes.
• Held regular interactions with business and engineering teams to make to ensure the product delivered will meet the specifications.
• Made recommendations to development teams regarding the design and implementation of any missing functionality.
• Participated in design and status meetings with other team members to discuss problem identification, prioritization and resolution.
• Performed Gap analysis for new functionality requirements, as well as prioritized them based on actual business needs.
• Provided accurate estimates of effort for the new requirements and enhancements.
• Ensured that the modifications suggested by the users were incorporated into the application.

Environment: MS Projects, MS Visio, MS Office, Excel, Power Point, Dreamweaver, Enterprise Architect.

Confidential

Business Analyst

Responsibilities:

• Used MS Project for managing schedules, resources and collaboration.
• Conducted JAD sessions to gather and understand high level business requirements and documented them for preparing BRD.
• Created visual models for various processes, produced use cases and activity diagrams. Used SQL for querying underlying database tables
• Evaluated existing tables/views/aggregates and provided recommendations to improve performance and reporting capability.
• Efficiently interacted with designers and software developers to understand application functionality and navigational flow and keep them updated about business user’s specifications.
• Arranged Business Acceptance Test (BAT), User Acceptance Test (UAT).
• Used Quality Center to create, manage, run test suites, generate reports for percentage of failures with proper Severity, Priority, test case status etc.
• Maintained the “BUG” reports for internal evaluation of the product and hence assured quality of the application.
• Participated in defect triage process and coordinated with cross functional teams to resolve functional issues.
• Collaborated and ensured adequate testing of the system.
• Created reports and bug tracking using Quality Center.
• Confirmed requirement fulfillment with sponsors for approvals on the prepared documents.

Environment: MS Visio, MS Office Suite, MS Project, Power Point, Dreamweaver, Enterprise Architect.

Confidential

Associate Business Analyst

Responsibilities:

• Gathered, understood and documented both functional and technical requirements
• Created detailed functional specifications, user stories, acceptance criteria for product and process enhancements
• Provided requirements support during the Design, Development, and Testing phases of a project.
• Communicated risks and impacts of proposed changes in a timely fashion and manages issue escalation and resolution items in a professional and timely manner.
• Facilitated meetings with internal resources and development team.
• Supported the QA team to insure features are built as per acceptance criteria.