SUMMARY:

• Around 9 years of professional experience as a developer and administrator in CRM applications, 2 years in Siebel CRM and about 7 plus years in Salesforce CRM.
• Experience in Sales Cloud and Service Cloud implementations, salesforce.com sandbox and production environments.
• Experience in SFDC development using Apex classes and Triggers, Integration (SOAP and REST), Visualforce, Force.com API, Force.com Sites, SOQL, SOSL and Single Sign - On (SSO).
• Proficiency in SFDC Administrative tasks like creating Profiles, Roles, Users, Page Layouts, Record Types, Email Services, Approvals, Workflows, Reports, Dashboards.
• Understanding of marketing cloud including campaigns, lead generation and partner reward points management.
• Lightning app builder experience, customizing the standard lightning components and also from the pre-built components from the app exchange.
• Lightning Roll out experience with users and stakeholders.
• Extensive experience in data migration and integration using Data Loader &Informatica Cloud.
• Designed Junction objects and implemented various advanced fields like Pick list, Custom Formula Fields, Field Dependencies, Work Flows and Approval Processes for automated alerts, Field updates and Email generation as per Business needs.
• Experience in working within the governor limits when integrating using SOAP and REST API’s.
• Experience in administration, configuration, Implementation, and Support of Salesforce CRM, and Salesforce SFA applications based on Apex Language and leveraging Force.com Platform.
• Developed Salesforce.com ETL processes using Informatica cloud, Java and Salesforce Web Services Java API
• Expertise in Business Analysis methodologies and Software Development Life Cycle (SDLC).
• Good experience in designing of custom objects, custom fields, role based page layouts, custom Tabs, custom reports, report folders, report extractions to various formats, design of Visualforce Pages, Snapshots, Dashboards, Apex Classes, Controllers & Triggers, and various other components as per the client and application requirements.
• Proficient in authoring Business Requirement Documents (BRD) into System Requirement Specifications (SRS) and identifying interface and business process specifications.
• Participated in Weekly Change control meetings and performed application and global impact analysis.
• Sound knowledge on User Management (Permissions and access settings etc) and in configuring Salesforce.com to fit security needs at the user and organization levels.
• Installed Sales Force AppExchange Apps, configured and maintained user security permissions in compliance with organizational needs.
• Highly motivated team player with excellent communication, presentation and interpersonal skills. Willing to work in a challenging and cross-platform environment
• Experience working in Agile and SDLC methodologies and involved in onsite and offshore coordination.
• Functional expertise in Salesforce and Siebel CRM across several industries.

TECHNICAL SKILLS:

Sales force Technologies: Apex Language, Apex Classes, Apex Triggers, SOQL, SOSL, VisualForce (Pages, Components & Controllers), S-Controls, ApexWebServicesForce.com tools Apex Data loader, Force.com Apex Explorer, AJAX tool kit, JQuery,Force.com Migration Tool, Force.com Excel connector and Force.com Eclipse IDE Plug-in

Custom Integration: Outbound Messages, Workflow & Approvals, Field updates, Reports, Custom Objects, Custom settings, Cast Iron web sphere Integration, Custom labels and Tabs, Email Services, Role Hierarchy, Dashboards, Security Controls, AppExchange Package & Custom Application and Sandbox data loading

Languages: Apex, C, C++, Java, Java Script, Python,VB Script, UML, HTML, XML, XHTML, DHTML, SQL environments.

Databases: Sybase Adaptive Server, MYSQL

Other Technologies: Siebel CRM 7.x and 8.1, e-script, Siebel EAI, Oracle 9i, HP Quality Center, Google Analytics, Crystal Reports, SSIS, MS Visio, and Visual Studio.net

Platforms: Windows 98/2000/XP/2003/vista, UNIX

PROFESSIONAL EXPERIENCE:

Confidential, Irvine, CA

Salesforce Developer/ Admin

Responsibilities:

• Involved in production support doing bug fixes and various enhancements across the application.
• Used Apex, visualforce, java script and JQuery customer portal sites within salesforce application.
• Used Lightning app builder, customizing the standard lightning components and also from the pre-built components from the app exchange.
• Used REST API for integrating with .NET applications both inbound and outbound.
• Implemented Apex Classes & Triggers and linked them to manage the workflows Implemented in the system.
• Implemented SOAP and REST integration via TIBCO middleware to connect to underlying ERP and other legacy systems.
• Used various tools for data extraction and transformation like data loader, jitterbit, Informatica on Demand.
• Created various profiles and configured roles based on the organizational hierarchy requirements.
• Implemented various Custom Reports and deployed them for different business user levels.
• Involved with Salesforce.com Premier Support and handled the support cases with the help salesforce.com support.
• Designed and developed workflow rules, validation rules, and customizations within Sales force.
• Closely worked with business users while implementing the solutions for the needs of organization.
• Administrated and monitored the company’s Sales force CRM application

Environment: SalesForce.com CRM Application, HTML, JavaScript, JQuery, Visual Force,APEX, SOAP and REST integrations, Custom Objects, Tabs, Page Layouts, Dashboards, Reports, Eclipse, Sandbox, Production environment, data loader, jittrebit.

Confidential, Chesterbrook, PA

SalesforceSenior Developer

Responsibilities:

• Performed the roles of Salesforce.com Senior Developer in the organization.
• Interacted with various business user groups to gather the requirements and documented the requirements.
• Developed various Custom Objects, Tabs, Entity-Relationship data model, validation rules, Components and Visual Force Pages.
• Used Force.com IDE for creating, modifying, testing, and deploying Force.com Application.
• Worked with various salesforce.com objects like Accounts, Contacts, Leads, Campaigns, Reports, and Opportunities.
• Created page layouts, search layouts to organize fields, custom links, related lists and other components on record detail pages and edit pages.
• Developed Apex Classes, Controller Classes and Apex Triggers for various functional needs in the application.
• Extracted the data from salesforce.com application into the external databases (Oracle 10g) for generating large data reports using the InformaticaOndemand.
• Developed Salesforce.com ETL processes using Cast Iron, Informatica, Java and Salesforce Web Services Java API.

Environment: Apex, Visualforce Pages, Components, Data Loader, InformaticaOndemand, HTML, Java Script, CSS, Workflow & Approvals, Reports,Cast Iron Integration, Custom Objects, Custom Tabs, Email Services, Eclipse with Force.com IDE Plug-in

Confidential, Northbrook, IL

Salesforce Developer/ Admin

Responsibilities:

• Worked with the user group for requirement gathering throughout the planning and implementation.
• Involved in various activities of the project, like information gathering, analyzing the information, documenting the functional and non-functional requirements.
• Implemented the requirements on Salesforce.com platform and Force.com IDE Plug-in using Eclipse.
• Worked with various salesforce.com objects like Accounts, Contacts, Leads, Campaigns, Reports, and Dashboards .
• Developed various Custom Objects, Tabs, Components and Visual Force Pages.
• Developed and configured various Custom Reports and Report Folders for different user profiles based on the need in the organization.
• Developed and deployed workflows wherever necessary.
• Integrated the web services by generating the necessary stubs from the WSDL files for extracting the data from the home grown applications by using the home grown web services.
• Developed Apex Classes, Controller Classes and Apex Triggers for various functional needs in the application.
• Interacted with the Salesforce.com premium tech support team on a regular basis.

Environment: Salesforce.com platform, Apex Language, Visual Force (Pages, Component & Controllers), Pages, Data Loader, HTML, Java Script, Workflow & Approvals, Reports, Custom Objects, Custom Tabs.

Confidential

Systems Engineer

Responsibilities:

• Involved end to end in software development life cycle and assessed the CRM application for process improvements including process automations.
• Saved $50,000 per year by eliminating the need of third party vendor by developing interface integration functionality this was done by using Siebel Enterprise Application Infrastructure (EAI) and MS Message Queues.
• Performed technical feasibility analysis of the business requirements and provided thorough recommendations for Business Analysts.
• Developed complex PL/SQL queries and utilized stored procedures and triggers to interact with Oracle database.
• Was involved in regression and unit testing of the application.
• Involved in client interactions for resolving technical and functional issues.

Environment: Siebel 7.8, Siebel EAI, Siebel Tools, Oracle, Windows 2003and XP.

Confidential

Systems Engineer

Responsibilities:

• Worked on Siebel Financials application for Confidential division for relationship marketing. This involves marketing part of the CRM, worked campaigns and lead generation.
• Involved in testing and implementation phases of software development life cycle.
• Prepared and executed test scripts for system testing for Siebel CRM financial application using HP Quality center
• Involved in client interactions for resolving technical and functional issues.

Environment: Siebel 8.1, HP Quality Center, Siebel Tools, Oracle, Windows 2003and XP.