PROFESSIONAL SUMMARY:

• Strong IT experience in Software Development that includes all phases of Requirement Analysis, Design, Development, UAT and maintenance of Product / business applications including Cloud Based, Web Applications, Windows Applications, Web Services, Windows Services, Client - Server applications.
• Worked closely with Business Users to enable business processes using SFDC Experience working across various SFDC implementations covering Sales Cloud, Service Cloud, Call center, Chatter & App-exchange applications.
• Experience in SFDC development using Apex classes and Triggers, Visual Force, Force.com IDE, SOQL, SOSL.
• Proficiency in SFDC Administrative tasks like creating Profiles, Roles, Users, Page Layouts, Email Services, Approvals, Workflows, Reports, Dashboards, Tasks and Events.
• In-depth experience in CRM business processes like Forecasting, Campaign Management, Lead Management, Pipeline Management, Order Management, Account Management, and Case Management.
• Extensive experience in analyzing business requirements, entity relationships and converting to Salesforce custom objects, lookup relationships, junction objects, master-detail relationships.
• Extensive experience in designing Custom Formula Fields, Field Dependencies, Validation Rules, Work Flows, and Approval Processes for automated alerts, field updates, and Email generation according to application requirements
• Experience in migrating data from legacy systems to Salesforce using Apex Data Loader. Hands on experience with Apex Language, Apex Trigger, Apex Class, Apex Test Methods, Apex Web Service, Visualforce Pages, Visualforce Components & Controllers .
• Configured and maintained user security permissions in compliance with organizational needs Proficiency in Object Oriented Languages like C++,,C# Java, J2EE, JSP, Servlets and other Java technologies.
• Experience in web technologies like HTML, XML, CSS, JSP, JavaScript, WSDL, and SOAP Experience in databases such as SQL Server, Oracle and MySQL.
• Excellent communication and interpersonal skills, accustomed to working in both large and small team environments.
• Strong knowledge & experience working in teams implementing Agile Methodologies.
• Excellent communication and interpersonal skills, accustomed to working in both large and small team environments.
• Worked closely with Business Users to enable business processes using SFDC

TECHNICAL SKILLS:

Salesforce Technologies: Apex Coding(Class,Triggers,Controllers..) SOQL, SOSL, Visualforce Pages/ Components, Workflow Approvals, Custom objects, fields development, java- script, Oracle, MySQL, XML, Ajax. Salesforce Tools & Integration Tools,Data Loader, Eclipse IDE, Workbench.

Languages: Apex, Java, HTML, XML,CSS

Operating Systems: Windows NT / 2000 / XP Pro / Vista/7, Windows Server 2000 / 2003 / 2008, MVS

Customization: Outbound Messages, Workflow & Approvals, Reports, Custom Objects, Custom Tabs, Email Services, Security Controls, Google Apps, Sandbox data loading

Salesforce Tools: Eclipse, Force.com IDE Plug-in, Force.com Explorer, Force.com Data Loader, Force.com Excel Connector, Force.com Platform (Sandbox, and Production).

PROFESSIONAL EXPERIENCE:

Confidential, Oakland, CA

Salesforce Admin/Developer

Responsibilities:

• Involved in requirement gathering and implementing the new case process redesign and enforcing best practices like refactoring the existing code base and providing inputs.
• Worked on various Salesforce.com standard objects like Accounts, Contacts, Cases, Leads and Campaigns.
• Organized meetings with stakeholders to provide information on progress and critical milestones of the delivery and project progress.
• Developed Apex Classes and added required functionality to Visual Force Pages
• Wrote Apex Triggers to implement business logic on the case object.
• Created permission sets for the new set of users.
• Actively involved in the Testing the access to various Standard Salesforce pages and visual force pages.
• Preparation of Outbound Change set for the Deployment and ensuring all the pre-deployment and post- deployment tasks are documented.
• Used the sandbox for testing and migrated the code to the deployment instance after testing.
• Proficient in working with Eclipse IDE and Force.com Plug-in for writing business logic in Apex programming language.
• Validating the Inbound change sets and deploying to PROD environment.
• Implemented Apex Triggers with SOQL queries.
• Implemented field level security, profiles and system audit trail setup.
• Worked with Integration and web services. Integrated Salesforce with legacy systems using Apex Web services and Outbound messaging.
• Creating Test Cases based on the Business requirement and executing the test cases.
• Identifying the defects related to the project in the Salesforce sandbox and working with Developers to fix them.

ENVIRONMENT: Data Loader, Workflow & Approvals, Reports, Custom Objects, Security Controls, Email Templates, Custom Tabs, Saleforce.com platform, Sandbox data loading, Eclipse IDE, Force.com, Workbench, HTML, Java script.

Confidential, Pittsburgh, PA

Salesforce Developer

Responsibilities:

• Configured Salesforce.com to meet business requirements - including fields, page layouts, workflows, approvals and validation rules.
• Developed responsive VF pages and associated Apex classes to allow the customers to register, login and submit their service requests, which are resolved by CSS people .
• Worked with various salesforce.com objects Lead, Account, Contact, Opportunity, Campaign, Cases, Solutions Standard objects & Custom Objects. Built Salesforce1 Mobile applications.
• Created Custom objects, fields according to the requirements of business, which are useful in the validation of entitlements.
• Created custom Profiles, Roles, and Public groups to restrict the data access to the unwanted internal users depending on their job responsibilities.
• Developed UI using CSS, HTML tags, Visualforce components and used JavaScript for front-end validation.
• Created Page Layouts for various profiles to make the CSS people comfortable for inputting data into the CRM from customers.
• Implemented Formula fields, Validation Rules, Workflow Rules, and Workflow Approvals.
• Created custom reports to evaluate the performance of CSS people and the usage of the customer portal as well. Developed Reports and Dashboards, validation rules, formula fields for the application.
• Integrated Salesforce with external Master data using SOAP and REST API. Extensively implemented Visual Flows for automatic sales and service process in Sales, and Service Cloud. Scheduled Apex Batch jobs for processing large records.
• Written Apex Classes, Controller, Extension Controllers and Triggers in the application for various Business/functional requirements.
• Written SOQL, SOSL query language necessary for the application in Apex Classes and Triggers. Implemented Web-to-Lead and converted Lead to Custom Client Object (aka Account object).
• Maintained system interface diagrams and functional designs. Written Test Classes to meet Unit testing before migrating from Sandbox to Production environment.
• Used the Sandbox for UAT and deployed the code to the Production instance after UAT. Deployed the changes from Sandbox to Production.
• Used Data Loader for insert, update, and bulk import or export of data from Sales force Objects. Used it to read, extract, and load data from comma separated values (CSV) files.

Environment: Visualforce, Security Controls, Email Templates, Custom Tabs, Saleforce.com platform, Sandbox data loading, Eclipse IDE, Force.com, Workbench, HTML, Workflow Rules, SOQL, SOSL, CSV, VF pages.

Confidential Chicago, IL

Salesforce Developer

Responsibilities:

• Developed Custom Objects, Custom reports and configured Analytical Snapshots to dump the data into on a regular basis for sales performance and lead generation statics.
• Designed and developed SFA based Application on Force.com Platform in Salesforce.com environment with Apex programming language at backend and Visualforce pages as user interface.
• Worked with Integration and web services. Integrated Salesforce with legacy systems using Apex Web services and outbound messaging.
• Implemented Apex Triggers with SOQL queries.
• Created workflows like email alerts and field updates.
• Supported the data migration activities for migrating the data from various business sources with the support of Salesforce CRM.
• Developed and deployed workflows wherever necessary.
• Used field level security along with page layout to manage the visibility and accessibility of fields for different profiles.
• Integrated the web services by generating the necessary stubs from the WSDL files for extracting the data from the homegrown applications by using the homegrown web services.
• Developed Apex Classes, Controller Classes and Apex Triggers for various functional needs in the application.
• Created email templates and inbound emails using Visualforce for the clients and customers.
• Developed Apex Test Classes with assurance of maximum code coverage. Created custom components are used in visualforce pages and visualforce email templates.
• Maintained data cleanliness and accuracy by adding custom validation rules, custom formulas, reports and dashboards.
• Worked extensively with the QA team for designing Test Plan and Test Cases for the User Acceptance testing (UAT).
• Used the sandbox for testing and migrated the code to the deployment instance after testing.

ENVIRONMENT: Saleforce.com platform, Apex Language, Visual Force (Pages, Component & Controllers), Pages, Data Loader, HTML, Javascript, Workflow & Approvals, Reports, Custom Objects, Custom Tabs, Email Services, Security Controls, Sandbox data loading, Eclipse IDE Plug-in, Windows XP

Confidential, Alameda, CA

Salesforce Admin/Developer

Responsibilities:

• Worked closely with business partners to realize the full capabilities of Salesforce.com CRM.
• Involved in Salesforce.com Application Setup activities and customized the apps to matchthe functional needs of the organization.
• Worked with Visualforce Pages, Custom Controllers, Extension Controllers, Apex Coding,Apex Classes, Apex Triggers.
• Used Salesforce Automation (SFA) for Sales Lead Management, Campaign Management, Opportunity Management, Account and Contact Management.
• Analyzed all the customizations and developments and tried to suggest possible ways for the new enhancements that we get from the Salespeople.
• Customized Visualforce pages and modified the code for restricting some countries which they are not willing to do the business.
• Integrated SFDC with Oracle ERP for order management system using Informatica. Automated sharing rules whenever there is a new change in Sales teams instead of using an Apex trigger.
• Created page layouts, search layouts to organize fields, custom links, related lists and other components on record detail pages Worked closely with business partners to realize the full capabilities of Salesforce.com CRM.
• Created workflow rules and defined related tasks, time-triggered tasks, email alerts, field updates to implement business logic.
• Created Email templates, approval processes, approval page layouts and defined approval actions on them to automate the processes.
• Developed Apex Classes, Controller Classes and Apex Triggers for various functional needs in the application.
• Used SOQL & SOSL within Governor Limits for data manipulation needs of the application using Force.com Explorer.
• Extracted the data from Salesforce.com application into the external databases (Oracle 10g) for generating large data reports.
• Worked with several App exchange tools like Action Plans, Strike Address verification, Conga Composer.
• Created users, roles, public groups and implemented role hierarchies, sharing rules and record level permissions to provide shared access among different users.
• Created profiles and implemented Object and field level security to hide critical information on the profile users.
• Integrated the existing SAP system with force.com platform using Cast Iron.
• Provided post-implementation support to assist end users in creating reports, dashboards and certain Administration tasks including creating and maintaining user profiles and privileges.

Confidential

Java Developer

Responsibilities:

• Developed necessary interfaces, modules and functions to satisfy all requirements.
• Developed some of the modules for the whole system based on Model View Controller (MVC) using the Struts framework extensively.
• Extensively developed supporting Javabeans Components.
• Developed the front-end screens using JSP, XSL, and HTML.
• Extensively used several J2EE features for the development of Application.
• Extensively used Design patterns such as Singleton, Factory, and MVC.
• Written JSP Custom Tags for view layer of the application.
• Extensively used Ant tool to get all the class files in the MVC pattern at a time.
• Written Unit Test Cases.

ENVIRONMENT: J2EE (JSP, JDBC, Servlets, Struts Framework), java-script, Web logic, Tomcat 5.0, Apache Ant, Oracle, MySQL, XML, Ajax, Jabber Protocols (for IM Interface), WAP.