PROFESSIONAL EXPERIENCE:

Salesforce Developer

Confidential

Technologies: Salesforce.com CRM, Force.com Platform, Apex, Visual Force, SFDC Customization

Responsibilities:

• Performed the role of Salesforce developer, lightning developer and interacted with variousbusiness user groups for gathering the requirements for salesforce.com, Lightning and CRM implementation.
• Enhanced in Communities by adding new fields, field sets using Salesforce Lightning.
• Designed, setup and maintained Salesforce standard objects, custom objects and junctionobjects while also structuring user roles, security profiles and workflow rules.
• Analyzed the business requirements and mapped to Salesforce.
• Ensured data integrity through the appropriate use of de - duping, loading and exporting tools,for bulk of data using Data Loader
• Developed various Apex Classes, Triggers, Controller classes and methods for functional needsin the application compatible with lightning.
• Implemented Visualforce pages with custom controller, standard controller, controller extensionand standard set controller.
• Created and updated users, reports and dashboards to track pipeline/stages for managementvisibility, while integrating Apex (applications) to Salesforce accounts such as Outlook.
• Developed reports, dashboards, and processes to continuously monitor data quality andintegrity
• Managed the database for the team's regions and performed basic administration, de-dupingand cleanup procedures
• Customized page layouts for Accounts, Contacts, Campaigns, Leads, Opportunity dependingupon user roles and groups.
• Involved in data migration from Excel to Salesforce using Apex Data Loader.
• Created workflow & approval processes, validation rules, Auto-Response Rules, Approvalprocess, email alerts, templates and field updates.
• Implemented the requirements on Salesforce.com platform and Force.com IDE Plug-in usingEclipse.
• Worked on various AppExchange products according to the needs of the organization andassisted for different users to configure AppExchange.
• Responsible for all the activities related to configuring Data Loader, uploading data in CSV filesinto Salesforce.com and authenticated for the correctness of the data.
• Used the sandbox for testing and migrated the code to the deployment instance after testing.
• Writing test classes and checking the code by having different profiles in these classes andmaking sure we are covering more than 75% lines of the apex classes before pushing them into the production.
• Designed various HTML Email templates for Auto-Response to customers.
• Deployment of code from sandbox to production using Force.com IDE tool.
• Monitored teams' adoption rates and responded as needed providing them with trainingsessions, communication and documentation as needed.

Environment: Salesforce.com platform, Custom Objects, Custom Tabs, Apex Language, Visualforce (Pages, Component & Controllers), Lightning Framework, Lightning Components, Data Loader, HTML5, Workflow & Approvals, Reports Validation Rules, Email Services, Security Controls, Sandbox data loading, Eclipse IDE Plug-in, Force.com IDE, Windows XP.

System Analyst

Confidential

Tools: Oracle 10g,11i DeveloperTechnology: SQL, PL/SQL, Oracle Role: System Analyst - Retail App

Responsibilities:

• Supporting and Resolving issues in the daily operation of Customer Management and RetailPerformance Management applications for Confidential Company (CCPM, Compass, MyMetrics, CRO/iReports). Using SM7 Tool, Oracle, SQL, PL/SQL and Oracle SQL Developer.
• Responsible for Production systems availability and executed BCP for DR exercise
• SME knowledge on Sales business functions and collated Knowledge repositories which wouldbe readily available in a SharePoint for customer reference
• Lead the overall performance metrics workflow system by directly coordinating with Salesconsultants and Technology teams
• Responsible for tracking and resolving Sprint Customer Management reporting related issuesin Service Manager Infrastructure organization
• Supporting weekly, monthly, and quarterly builds
• Modify procedures to solve complex problems considering capacity and operating time.
• Analyze and revise existing system logic difficulties and document as necessary
• Responsible for creating and maintaining support documentation and support procedures forthe Customer Management Infrastructure Team
• Participation in design reviews for upcoming application enhancements
• Provide on-call support in adherence to specific business and customer Service LevelAgreements
• Excellent skills in troubleshooting Oracle Database and query issues

Application Engineer

Confidential

Technology: SQL, PL/SQL, Oracle Role: Application Engineer

Responsibilities:

• Solving the Issues raised by Accounts Processing Global users of Flex using Workflow/Application support
• Administration of terminal and production servers - Active log Monitoring, Job monitoring,Analysis and Resolution.
• Provide on-call support in adherence to specific business and customer Service LevelAgreements.
• Providing Service delivery with Process documentation, Process adherence, and Customersatisfaction.
• Automated jobs monitoring using SQL queries for abends, issues per the documentedprocedures and business requirement.