SUMMARY:

• Having 7+ years of IT experience, with five plus years of Salesforce Developer, Admin and Support Specialist with highly professional, enthusiastic teammate with best presentation, and interpersonal skills who can also work independently in a challenging, cross - platform environment.
• Strong knowledge of CRM processes like Sales, Marketing, Customer Service and strong knowledge of the entire Setup in Salesforce and APEX programming.
• Acquainted and well versed with CRM processes like Customer Service and Customer Support, Business Processes and recommended solutions to improve their processes using SFDC
• Knowledge on Customer Service and Custom AppExchange applications and Salesforce Service Cloud module and managed scope, risks, issues, and budget for salesforce project.
• Experience in SFDC development in implementing Apex classes, Triggers, Visual Force, Force.com IDE, SOQL, and SOSL.
• Expertise in data migration using Data Loader, Ant Migration tool, Import Wizard, Force.com IDE, Eclipse IDE and Force.com Explorer.
• Hands on experience in sharing models like customizing OWD settings, designing Security, Field Level Security, Creating Permission Sets, Field Sharing Rules and Manual Sharing.
• Experienced in customizing standard objects like Accounts, Books, Campaigns, Cases, Contacts, Dashboards, Leads, Opportunities, Products, Profile, and Reports and in creating the custom objects with various field types.
• Having strong knowledge in developing Cycle Time Reporting for auditing for tracking the records.
• Developed Apex Classes, Triggers, Visual Force pages as per the client and Application Requirements.
• Performed workflows, e-mail services and approval processes using customization & Apex. Having good knowledge on web service API.
• Gained a strong knowledge of synchronization, data modeling, data extraction, transformation, data loading, scheduling, monitoring, and reporting in a cloud computing environment.
• Experience in modifying Visualforce Pages to be supported in Lightning Experience and good understanding of lightning mode and its features.
• Salesforce Lightning Experience - Used Salesforce Lightning Design System (SLDS) for developing Lightning Components, Actions, Events, and Server-Side Controller.
• Experience in development of packages, stored procedures and triggers using PL/SQL.
• Experience in web technologies like HTML, XML, CSS, JSP, JavaScript.
• Proficiency in Object Oriented Languages like Java, J2EE, JSP and other Java technologies.
• A very good team player with the ability to work independently, a competent having excellent interpersonal, written and oral communicational skills.
• Experience in building new apps with the Lighting App Builder and Lightning components.
• Knowledge of Project management and agile scrum.

TECHNICAL SKILLS:

Salesforce Technologies: Salesforce CRM, Salesforce SFA, Apex Language, Apex Classes/Controllers, Apex Triggers, SOQL, SOSL, Visualforce Pages / Components, S-Controls, Apex Web Services, AJAX, Workflow & Approvals, Dashboards, Analytic Snapshots, Custom Objects.

Force.com Modules: Apex, Visualforce Pages, Triggers, Sandbox, Schedule Apex, SOSL, SOQL, Apex Controllers, Batch Apex, Email Services, Future Methods, Deployment Management, Metadata retrieval, Web Services.

Web Technologies: J2SE, J2EE, JavaScript, HTML, CSS, XML, Angular JS, Eclipse, WSDL.

Languages: Java, OOPS, SQL, Apex

Standard Object Management and Configuration Standard Objects: Accounts, Leads, Contracts, Campaigns, Opportunities, Cases, Solutions, Ideas, Products, Price Books, Assets, Contacts.

Configuration Skills: OWD, Security, Sharing rules, Web to Lead, Web to Case, Validation, Email Services, Case Escalation rules, Custom Objects.

IDE: Eclipse, Net beans, My Eclipse

Operating System: Windows, Mac

Database: Database.com, Java DB, Oracle 7.x/8.0.4/8i, My SQL

Methodologies: UML, OOAD, Agile(Scrum)

PROFESSIONAL EXPERIENCE:

Confidential, Whippany, NJ

Senior Salesforce Developer / Admin

Responsibilities:

• Created custom objects, Tabs, Apps, links, formula fields, Layouts, workflow rules and approvals as per the business requirements. Set both object-level and record level security.
• Interacted with various business team members to gather and documented the requirements. Implemented the requirements on Salesforce.com platform. Conducted feasibility studies for cost benefits for solutions to business problems.
• Developed Apex Class, Apex Triggers, Batch Apex, Schedule Apex, Visual force pages, Test classes and maintained the proper code coverage to deploy in to the production. Worked on Salesforce Lightning Experience and developed lightning components using the Aura framework.
• Having very good knowledge on Assignment Rules, Auto Response Rules, Escalation Rules, Validation Rules, Workflows Rules, Process Builder, Approval process, Flow, Record Types, Sharing Rules, Reports and Dashboards, Email Templates, Salesforce for Outlook, Salesforce1, Web-to-Case, Web to Lead and Email-to-Case.
• Created Entitlement process for Consumer Services team so that they can monitor the SLA under their control by sending Email Alerts in regular interval of times.
• Experience in Sandbox Refresh and used the sandbox for testing and migrated the code/components from one Sandbox to other Sandbox using Change set, Eclipse and ANT migration tool.
• Analyzed visualforce pages and made changes to work efficiently in both classic and lightning mode and Implemented Lightning components.
• Developed Lightning components and Lightning apps to provide better and more interactive interfaces to end users, which help in sales enhancements.
• Created Server APEX Controller for Salesforce Lightning Experience.
• Added Lightning Component to Lighting Pages and Record Pages.
• Developed UI/UX changes for better user interface using Salesforce Lightning Design system
• Used data loader/workbench to import, export and delete data. Involved in solving the Production issues by fixing the bugs. Created various Profiles, Roles, Page Layouts and configured the permissions based on the organization hierarchy requirements.
• Integrated Microsoft Outlook with Salesforce CRM which syncs email, calendar, tasks and reminders. Worked in integrating Salesforce with third party application camel and Jira using Connected Apps and REST API calls.
• Experience in deploying the AppExchange applications in productions. Provided support, research and subject matter guidance to assist with software development.

Environment: Saleforce.com platform, Force.com API, Workflow & Approvals, Reports, Custom Objects, Custom Tabs, Email Services, Visual Force, Salesforce.com Data Loader, Security Controls, HTML, Java Script, Sandbox, Eclipse IDE Plug-in, Perforce for force.com.

Confidential, Wilmington, DE

Sales force Admin/ Developer

Responsibilities:

• Created custom objects, Tabs, Apps, links, formula fields, Layouts, workflow rules and approvals as per the business requirements. Set both object-level and record level security.
• Interacted with various business team members to gather and documented the requirements. Implemented the requirements on Salesforce.com platform. Conducted feasibility studies for cost benefits for solutions to business problems.
• Developed Apex Class, Apex Triggers, Batch Apex, Schedule Apex, Visual force pages, Test classes and maintained the proper code coverage to deploy in to the production. Worked on Salesforce Lightning Experience and developed lightning components using the Aura framework.
• Having very good knowledge on Assignment Rules, Auto Response Rules, Escalation Rules, Validation Rules, Workflows Rules, Process Builder, Approval process, Flow, Record Types, Sharing Rules, Reports and Dashboards, Email Templates, Salesforce for Outlook, Salesforce1, Web-to-Case, Web to Lead and Email-to-Case.
• Created Entitlement process for Consumer Services team so that they can monitor the SLA under their control by sending Email Alerts in regular interval of times.
• Experience in Sandbox Refresh and used the sandbox for testing and migrated the code/components from one Sandbox to other Sandbox using Change set, Eclipse and ANT migration tool.
• Analyzed visualforce pages and made changes to work efficiently in both classic and lightning mode and Implemented Lightning components.
• Developed Lightning components and Lightning apps to provide better and more interactive interfaces to end users, which help in sales enhancements.
• Created Server APEX Controller for Salesforce Lightning Experience.
• Added Lightning Component to Lighting Pages and Record Pages.
• Developed UI/UX changes for better user interface using Salesforce Lightning Design system
• Used data loader/workbench to import, export and delete data. Involved in solving the Production issues by fixing the bugs. Created various Profiles, Roles, Page Layouts and configured the permissions based on the organization hierarchy requirements.
• Integrated Microsoft Outlook with Salesforce CRM which syncs email, calendar, tasks and reminders. Worked in integrating Salesforce with third party application camel and Jira using Connected Apps and REST API calls.
• Experience in deploying the AppExchange applications in productions. Provided support, research and subject matter guidance to assist with software development.

Environment: Salesforce.com platform, Apex Language, Visualforce (Pages, Component & Controllers), VB.NET, Data Loader, HTML, Java, Java Script, Workflow & Approvals, Reports, Custom Objects, Custom Tabs, Email Services, Eclipse IDE Plug-in, Windows XP

Confidential

Salesforce Admin/Developer

Responsibilities:

• Gathered requirement for the salesforce.com as per project requirement using different Methodologies and Tools.
• Analyzed functional problems and determined techniques and requirements most feasible for processing the data.
• Developed the business and functional requirement specification describing and prioritizing of the requirements
• Performed the GAP analysis. In-depth knowledge of RUP's iterative Software development life Cycle.
• Created workflow approval, validation rules and formulas with salesforce administrative tasks and creating reports, modifying data etc.
• Professional experience in business analysis, operations management and development, design documentation and testing.
• Validating the data that arrives from different data sources and generating the reports in the Salesforce.com for the next day portfolio.
• Excellent experiences in developing test case scenarios. Worked with Workflow rules, Validation rules, formula and complex validation over multiple objects.
• Involved in Setting up standard object-Accounts, Contacts, Opportunity, Report & Dashboard, Lead and Campaign.
• Enabled Lotus Notes to send email messages from Lotus Notes and quickly log them as tasks in Salesforce.com, synchronize contacts, tasks, and calendar events between Salesforce.com and Lotus Notes.
• Used the Web service API to retrieve, deploy, create, update and delete customization information, such as custom object definitions and page layouts, for your organization
• Customize Salesforce.com with custom fields, links, objects, page layouts, buttons, record types, s-controls, to meet specific business requirements.
• Integrate Salesforce.com with the organization's ERP and finance systems, deliver real-time sales and support information to company portals, and populate critical business systems with customer information.
• Generated Queries using Apex Explorer and WSDL application to connect with different servers.
• Designed dynamic Custom and Visual Force pages, Developed APEX triggers, Classes, Test methods & to implement the custom functionality.
• Used Data Loader to transfer the data to production and Full sandboxes, used Eclipse IDE for complete Apex Programming.
• Created deployment connection from different sandboxes to production and also involved in deploying custom object and data.
• Evaluated Salesforce.com support module for call-center and help desk application.
• Responsible for all the activities related to configuring Data Loader, uploading data in CSV files into salesforce.com, checking for the correctness of the data.
• Worked on integrating SFDC with ETL tools like Informatic and Data Loader.

Environment: Salesforce.com platform, Apex Language, Visual Force Pages, Data Loader, HTML, Java Script, S-Controls, Workflow & Approvals, Validation Rules, Reports, Custom Objects, Email Services, Escalation rules, Auto-response rules

Confidential

Internship as a programmer

Responsibilities:

• Involved in the analysis, design, implementation, and testing of the project.
• Developed user and technical documentation.
• Implemented database using SQL Server.
• Implemented the presentation layer with HTML, XHTML and JavaScript.
• Wrote complex SQL and Stored procedures.
• Involved in fixing bugs and unit testing with test cases using JUnit.
• Developed web components using JSP, Servlets and JDBC.
• Designed tables and indexes.

Environment: Java, JSP, JUnit, Eclipse IDE, Servlets, JDBC, JavaScript, MySQL.