SUMMARY:

• 5 years as Maximo Functional User Support
• 7 years experience providing IT business solutions by supporting customers
• Over 5 years of Administration and technical experience in Maximo 6.2/ 7.5
• Maximo Functional Experience
• Maximo 7.5 implementation experience
• Enhancement of system and application level monitoring.
• Migration and Data Migration by scripting (SQL, PL/SQL)
• Data Mapping/process mapping in certain migration to new process/tech platform
• Knowledgeable in Clustered Application environment
• Design and development of Oracle Database Systems using Oracle and implementation of business requirements using SQL, Procedures, Functions and Triggers
• Installation of Oracle 9i,10g, 11g SQL Server 2000/2005 databases
• Configuring Maximo to work with SQL Server and Oracle Databases
• Configuration of Maximo Everyplace
• Configure BIRT
• Maximo Technical Work - App / DB Configurations
• BIRT Reports Customization
• Data Validation and Upload
• Workflows Configurations
• Data Validation and Upload
• Experience including project management, business analysis, documentation, training and support
• Experience in providing a lead role in the implementation and supporting of hospital information systems
• Participate in planning, implementing, testing and tracking multiple projects. experience in Implementation Projects, Upgrades, and Ongoing Support
• Ability to map the user requirements
• Knowledge of WDM including: Configuring device, device groups, communication, and troubleshooting device terminals.
• Knowledge of Healthcare scheduling and pay practices
• Strong communication and documentation skills
• Strong analytical skills combined with strong synthesis skills.
• Technical background combined with sound knowledge of business processes
• Workforce Integration Manager- Interface Designer (Former Connect)
• Workforce Device Manager (Former DCM)
• Intermediate knowledge in multiple report writing applications (SQL Server, Crystal report, Business Objects, etc)

PROFESSIONAL EXPERIENCE:

Confidential, Jacksonville, FL

System Analyst

Responsibilities:

• Architected and implemented internal deployment and integration of business management products for the monitoring and management of the company's software development process
• Served a leading role in internal agile transformation and in presenting the company's agile transformation to customers
• Developing Workflow processes, Managing Workflow modifications and user requests, Work Views, Communication Templates, and general Maximo Systems Application tasks, roles and responsibilities
• Analyst to ensure the application requirements satisfy the business requirements, UAT and writing test cases
• Participated in transitioning the designs to technical designs and/or programmers, and ensure complete understanding of the functional design
• Created and analyzed Maximo SLAs, Desktop Requisition Apps, Escalations of Incidents to Problems and eventual escalation of problems into Work Requests and Work Orders using Workflow process validations and escalations.
• Analyzed and configured the Self Service module per user requirements.
• Analyzed and reported on work order status, material status, Preventative maintenance status and maintenance resource records.
• Assisted with Administration of Maximo services to client user community as off-hours Maximo Helpdesk Support Admin.
• Migration and Data Migration by scripting (SQL, PL/SQL)
• Development and configuration of custom MAXIMO Applications using the APPLICATION DESIGNER TOOL
• Develop and execute detailed test scenarios
• Develop SQL reports, data extracts and loads
• Data Mapping/process mapping in certain migration to new process/tech platforms
• Develop training materials and coordinate training schedule for system monitoring and basic support analysis
• Plan and implement upgrade requirements on a timely basis
• Monitor and perform routine system maintenance as needed
• Document project updates and developments
• Participate in the Incident management process. Proactively work to resolve incidents and meet service requests. Document relevant data on requests and resolutions in agreed upon timeframes
• Escalate incidents according to procedures and convert incidents to change requests as needed
• Participate in the change management process, with proper work plan, back out plan and peer review
• Complete change tasks and update them with relevant information and status changes
• Troubleshooting Application Servers and Connection issues to Database
• Upgrading WFC databases using DB Manager
• Standard and Calculated Accrual profiles and assignments
• Labor Levels and Labor Account Setup and entries
• Creation, Setup and Troubleshooting of Genies and Hyper find Queries
• Support and maintenance of User Account information including Rights, Security, Function Access profiles and User groups

Confidential, Jacksonville, FL

Maximo Kronos Reporting/Application Analyst.

Responsibilities:

• Provide system information (debug logs for instance) to end users when necessary.
• Create/manage all Maximo users, including security settings and roles setup.
• Develop necessary documentation to provide on-going support for Maximo after steady-state.
• Provide guidance on other tools, software installation, configuration and integration with Maximo.
• Reviewing all client requirements and deconstructing them to fully understand how the processes would work together.
• Workflow Definition, Development, and Management, LDAP Management
• Performing enhancement of Maximo on multiple environments - development/testing/training/production environments
• Development of Maximo objects, attributes, presentations
• Development of custom applications and configuring applications
• Maximo Database Configurations and Application Designer Tools
• Data Migrations and conversions
• Development and configuration of custom Maximo Applications using the APPLICATION DESIGNER TOOL
• Development of field control, field security, dynamic value lists, crossover domains, table domains, ALN domains
• Performing Enhancement of Maximo 7.x on multiple environments - development/ testing/ training/ production and staging environments
• Install, configure, debug, analytically troubleshoot the system and determine process improvements.
• Analyzing and Troubleshooting issues in and around Kronos WFC environment
• Act as a point-of-contact to answer user admin inquiries concerning Kronos WFC.
• Configuration of the enhancements in collaboration with business units.
• Independently manage components of support.
• Create and manage reports and tickets.
• Create and maintain support FAQ documents
• Create and maintain appropriate system documentation.
• Work with other application analysts to ensure system integration.

Confidential, Dallas, TX

MAXIMO / COGNOS/BIRT REPORT ANALYST

Responsibilities:

• Performed migrations of XML files within a coordinated Change Management process in the environment
• Work with other team members to perform backend database updates and data changes as per requirements
• Performed customization of UI/GUI elements using App Designer tool.
• Managed user request for changes to the Catalog Request application in the system such as adding attachment options to restrict certain users from using the attachment options
• Managed the ticketing queue from users requesting changes or having problems with applications such as Offerings, Catalog Request.
• Designed and developed workflow processes for the Offering and Catalog applications to generate a Catalog Request from an approved Offering.
• Edited Java Bean Classes and identified some design defects and make recommendations to Java developers to develop extensions.
• Maximo IT Service Management modules (ITSM), Maximo Asset Management modules (ITAM).
• Write, translate and code software programs and applications according to specifications and client needs
• Write programming scripts to enhance functionality and/or appearance of applications or web applications
• Assist in the development and deployment of new programs and databases and enhancements to existing applications
• Develop automated database applications
• Data Mapping/process mapping in certain migration to new process/tech platforms
• Install and configure relevant components to ensure database access
• Diagnose and resolve database access and performance issues
• Develop, code, install, test, debug, and document Web applications using appropriate editors
• Write documentation to describe program development, logic, coding and corrections
• Code, test, debug and install applications systems and programs
• Conduct unit testing on programs and applications developed
• Participate in testing and documenting of new application systems, programs, software and databases
• Act as the advisor to the team and business on the further developments of Cognos BI
• Developing new reports
• Providing support services for the existing BI application.
• Involved in creating dashboards, model development and constructing Meta data models in Framework manager