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System Analyst Resume

Jacksonville, FL


  • 5 years as Maximo Functional User Support
  • 7 years experience providing IT business solutions by supporting customers
  • Over 5 years of Administration and technical experience in Maximo 6.2/ 7.5
  • Maximo Functional Experience
  • Maximo 7.5 implementation experience
  • Enhancement of system and application level monitoring.
  • Migration and Data Migration by scripting (SQL, PL/SQL)
  • Data Mapping/process mapping in certain migration to new process/tech platform
  • Knowledgeable in Clustered Application environment
  • Design and development of Oracle Database Systems using Oracle and implementation of business requirements using SQL, Procedures, Functions and Triggers
  • Installation of Oracle 9i,10g, 11g SQL Server 2000/2005 databases
  • Configuring Maximo to work with SQL Server and Oracle Databases
  • Configuration of Maximo Everyplace
  • Configure BIRT
  • Maximo Technical Work - App / DB Configurations
  • BIRT Reports Customization
  • Data Validation and Upload
  • Workflows Configurations
  • Data Validation and Upload
  • Experience including project management, business analysis, documentation, training and support
  • Experience in providing a lead role in the implementation and supporting of hospital information systems
  • Participate in planning, implementing, testing and tracking multiple projects. experience in Implementation Projects, Upgrades, and Ongoing Support
  • Ability to map the user requirements
  • Knowledge of WDM including: Configuring device, device groups, communication, and troubleshooting device terminals.
  • Knowledge of Healthcare scheduling and pay practices
  • Strong communication and documentation skills
  • Strong analytical skills combined with strong synthesis skills.
  • Technical background combined with sound knowledge of business processes
  • Workforce Integration Manager- Interface Designer (Former Connect)
  • Workforce Device Manager (Former DCM)
  • Intermediate knowledge in multiple report writing applications (SQL Server, Crystal report, Business Objects, etc)


Confidential, Jacksonville, FL

System Analyst


  • Architected and implemented internal deployment and integration of business management products for the monitoring and management of the company's software development process
  • Served a leading role in internal agile transformation and in presenting the company's agile transformation to customers
  • Developing Workflow processes, Managing Workflow modifications and user requests, Work Views, Communication Templates, and general Maximo Systems Application tasks, roles and responsibilities
  • Analyst to ensure the application requirements satisfy the business requirements, UAT and writing test cases
  • Participated in transitioning the designs to technical designs and/or programmers, and ensure complete understanding of the functional design
  • Created and analyzed Maximo SLAs, Desktop Requisition Apps, Escalations of Incidents to Problems and eventual escalation of problems into Work Requests and Work Orders using Workflow process validations and escalations.
  • Analyzed and configured the Self Service module per user requirements.
  • Analyzed and reported on work order status, material status, Preventative maintenance status and maintenance resource records.
  • Assisted with Administration of Maximo services to client user community as off-hours Maximo Helpdesk Support Admin.
  • Migration and Data Migration by scripting (SQL, PL/SQL)
  • Development and configuration of custom MAXIMO Applications using the APPLICATION DESIGNER TOOL
  • Develop and execute detailed test scenarios
  • Develop SQL reports, data extracts and loads
  • Data Mapping/process mapping in certain migration to new process/tech platforms
  • Develop training materials and coordinate training schedule for system monitoring and basic support analysis
  • Plan and implement upgrade requirements on a timely basis
  • Monitor and perform routine system maintenance as needed
  • Document project updates and developments
  • Participate in the Incident management process. Proactively work to resolve incidents and meet service requests. Document relevant data on requests and resolutions in agreed upon timeframes
  • Escalate incidents according to procedures and convert incidents to change requests as needed
  • Participate in the change management process, with proper work plan, back out plan and peer review
  • Complete change tasks and update them with relevant information and status changes
  • Troubleshooting Application Servers and Connection issues to Database
  • Upgrading WFC databases using DB Manager
  • Standard and Calculated Accrual profiles and assignments
  • Labor Levels and Labor Account Setup and entries
  • Creation, Setup and Troubleshooting of Genies and Hyper find Queries
  • Support and maintenance of User Account information including Rights, Security, Function Access profiles and User groups

Confidential, Jacksonville, FL

Maximo Kronos Reporting/Application Analyst.


  • Provide system information (debug logs for instance) to end users when necessary.
  • Create/manage all Maximo users, including security settings and roles setup.
  • Develop necessary documentation to provide on-going support for Maximo after steady-state.
  • Provide guidance on other tools, software installation, configuration and integration with Maximo.
  • Reviewing all client requirements and deconstructing them to fully understand how the processes would work together.
  • Workflow Definition, Development, and Management, LDAP Management
  • Performing enhancement of Maximo on multiple environments - development/testing/training/production environments
  • Development of Maximo objects, attributes, presentations
  • Development of custom applications and configuring applications
  • Maximo Database Configurations and Application Designer Tools
  • Data Migrations and conversions
  • Development and configuration of custom Maximo Applications using the APPLICATION DESIGNER TOOL
  • Development of field control, field security, dynamic value lists, crossover domains, table domains, ALN domains
  • Performing Enhancement of Maximo 7.x on multiple environments - development/ testing/ training/ production and staging environments
  • Install, configure, debug, analytically troubleshoot the system and determine process improvements.
  • Analyzing and Troubleshooting issues in and around Kronos WFC environment
  • Act as a point-of-contact to answer user admin inquiries concerning Kronos WFC.
  • Configuration of the enhancements in collaboration with business units.
  • Independently manage components of support.
  • Create and manage reports and tickets.
  • Create and maintain support FAQ documents
  • Create and maintain appropriate system documentation.
  • Work with other application analysts to ensure system integration.

Confidential, Dallas, TX



  • Performed migrations of XML files within a coordinated Change Management process in the environment
  • Work with other team members to perform backend database updates and data changes as per requirements
  • Performed customization of UI/GUI elements using App Designer tool.
  • Managed user request for changes to the Catalog Request application in the system such as adding attachment options to restrict certain users from using the attachment options
  • Managed the ticketing queue from users requesting changes or having problems with applications such as Offerings, Catalog Request.
  • Designed and developed workflow processes for the Offering and Catalog applications to generate a Catalog Request from an approved Offering.
  • Edited Java Bean Classes and identified some design defects and make recommendations to Java developers to develop extensions.
  • Maximo IT Service Management modules (ITSM), Maximo Asset Management modules (ITAM).
  • Write, translate and code software programs and applications according to specifications and client needs
  • Write programming scripts to enhance functionality and/or appearance of applications or web applications
  • Assist in the development and deployment of new programs and databases and enhancements to existing applications
  • Develop automated database applications
  • Data Mapping/process mapping in certain migration to new process/tech platforms
  • Install and configure relevant components to ensure database access
  • Diagnose and resolve database access and performance issues
  • Develop, code, install, test, debug, and document Web applications using appropriate editors
  • Write documentation to describe program development, logic, coding and corrections
  • Code, test, debug and install applications systems and programs
  • Conduct unit testing on programs and applications developed
  • Participate in testing and documenting of new application systems, programs, software and databases
  • Act as the advisor to the team and business on the further developments of Cognos BI
  • Developing new reports
  • Providing support services for the existing BI application.
  • Involved in creating dashboards, model development and constructing Meta data models in Framework manager

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