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Software Implementations Analyst Ii Resume

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Tampa, FL

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SUMMARY

  • Most of my work experience is in Software Quality Assurance/Testing, Business/Systems Analysisand Application/Technical Support.
  • Also, has work experience in Implementations/MigrationsTechnical Writing/Documentation, Account/Project Management, Web Design/Development, Content/Knowledge Base Management, Instructional Design/Development, and Training.

EXPERIENCE

Confidential, Tampa, FL

Software Implementations Analyst II

Responsibilities:

  • Installed/Upgraded Mobile/Online and Teller Banking applications.
  • Created web services and configured software. Interfaced wif clients on Requirements and vendors on Integrations.
  • Tested and resolved
  • user support issues. Documented procedures/tasks.
  • Worked wif interactive multimedia terminal and marketing banners.
  • Utilized Internet Information Server (IIS), Salesforce, iOS, Android, Visual Studio Team Foundation Server (TFS), TeamCity, VeriFone, and WebEx.
Confidential, Tampa, FL

Quality Assurance Analyst III

Responsibilities:

  • Tested e - Learning Management System (LMS) and Online Courses for PC, Mac, and Mobile devices. Created/Executed manual and automated Test cases/scripts.
  • Documented Test results and Logged/Tracked defects. Worked wif Requirements/User Stories, Multimedia Assets, and on Software Releases.
  • Created User Procedures. Interacted wif Software Development and Instructional/Interactive Design.
  • Participated in Sprints as well as Planning Meetings, Demo/Reviews, Retrospectives, and Daily Scrums.
  • Utilized Microsoft Office, SharePoint, Bugzilla, Visual Studio TFS, Silk Test, Analytics, Adobe Connect, and Agile Scrum/Kanban Methodology.
Confidential

Software Quality Assurance/Business Analysis/Support

Responsibilities:

  • Automated the testing of Insurance Interactive Voice Response (IVR) call center call flows. Wrote and executed Test scripts. Conducted and delivered Test results for User Acceptance Testing (UAT).
  • Trained and collaborated wif co-workers through WebEx. Researched and provided information/estimations to management. Utilized Test Automation suite, Microsoft Office, and FileZilla.
  • Publix - Lakeland, FL - 04/2013 to 10/2013
  • Tested Customer Order Management Web/Mobile Point of Sale (POS) application. Wrote/Executed
  • Test cases/scripts and SQL queries. Worked wif Requirements and Wireframes. Documented Test results and logged defects. Utilized HP Quality Center, Browsers, MS SQL Server Management Studio, Mainframe, SharePoint, and Microsoft Office.
  • Citibank - Tampa, FL - 10/2012 to 01/2013
  • Supported Business Intelligence (BI)/Data Warehousing Financial Reporting application for
  • Global Financial institution. Managed/Tracked issues in Production and UAT. Provided
  • Progress/Status reports and coordinated wif Off-Shore teams. Utilized HP Quality Center,
  • SAP BusinessObjects/Crystal Reports, SharePoint, and Microsoft Office.
  • Bausch & Lomb - Tampa, FL – 05/2012 to 10/2012
  • Wrote SIT and UAT Test scripts for Global Pharmaceutical. Analyzed User Requirements,
  • Functional/Design Specifications, and Change Requests. Scheduled/Facilitated meetings wif
  • users to review Business Processes and ensure Software Validation. Worked wif FDA/CFR/GMP,
  • IQ/OQ/PQ Protocols, Standard Operating Procedures (SOP), Supply Chain Management, and
  • Manufacturing. Utilized IBM System i (AS/400), Infor ERP LX, Documentum, and HP PPM.
  • Florida Virtual School - Orlando, FL – 11/2011 to 02/2012
  • Tested online Educational/eLearning application. Analyzed Business Requirements and Data.
  • Performed New Functionality, Regression, Cross-Browser, and Smoke testing. Wrote
  • test conditions and test scripts. Executed test scripts. Documented, tracked, and verified
  • fixed defects. Utilized SharePoint, OnTime, Agile Methodology, SnagIt, and Microsoft Office.
  • Point and Pay, LLC Haines City, FL 1/2006 to 8/2011

Senior Quality Assurance/Support Analyst

Responsibilities:

  • Created Test cases/plans and User/System documentation.
  • Provided Web design/development and content management. Worked on Implementations, Software releases/upgrades, and Migrations.
  • Conducted User Training and created User Manual. Managed Accounts and coordinated Resources/Tasks for clients.
  • Researched and gathered information for upper level management. Interacted wif Finance/Accounting, Sales & Marketing, and Software Development.
  • Utilized ApTest Manager, Mercury TestDirector, Bugzilla, Microsoft Office, SQL Query Analyzer, HTML, XML, Web Services, Selenium, Trac (wiki), WebEx, SnagIt, and Visio.

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