PROFESSIONAL SUMMARY:

• 8+ years of experience in IT Industry as Software Developer which includes over 6 years of experience in Salesforce CRM Administration, Configuration, Lightning platform and Development.
• Extensive hands on experience working with Apex classes, Apex Batches, Triggers, S - Controls, Components, Reports, Force.com IDE, Eclipse with SOQL, SOSL and Force.com plug-in.
• Experienced in creating Profiles, Roles, Users, Page Layouts, Email Services, Approvals, Workflows, Validation rules, Reports, Dashboards, Tasks, Actions, Profiles,
• Have extensive knowledge on sharing rules, Org wide settings, object level security, field level security, record level security and user access privileges.
• Experience working with Organization Wide Default Manual Sharing Rule.
• Experience in scope, design, testing, training, deployment and follow up on a multitude of strategic projects within Salesforce.com as the Salesforce.com Developer and Administrator.
• Experience in data migration using Import wizard, Work bench, Informatica on Demand and other integration tools like pentaho, Apex Data Loader.
• Experience working with Salesforce.com sandbox and production environments.
• Good experience working on Email-Case, Web-Case, Web-Lead, Setting Up the audit trial, Tracking Field History, Setting Up the Logging History and Data Migration.
• Proficient in Lightning Design System, Lightning App Builder and Lightning components to enable anyone to quickly and easily create modern enterprise apps.
• Worked extensively on various “Sales cloud” in salesforce.com standard objects like Accounts, contacts, products, Price Books, Cases, Campaigns, reports, Opportunities, Leads, dashboards and reports.
• Strong knowledge on data synchronization, extraction, transformation, loading, scheduling, monitoring, and reporting in a cloud computing environment.
• Enabled in overall management of the project with mitigation, status reports, deliverables, client presentation, defining milestones and establishing critical success factors.
• Experience working on both sales cloud and service cloud.
• Experience implementing various advanced fields like Custom formula fields, field dependencies, Pick lists, work flow rules, approval processes for field updates, email generation and automated alerts.
• Experience working on salesforce database queries using SOQL and SOSL.
• Have good knowledge on Ant scripts.
• Have experience in modifying Visualforce pages that are supported in Lightning Experience and good understanding of lightning mode and its features.
• Experience in working with Force.com web services API for application implementation to access data from different users.
• Developed Apex Classes, Custom Controllers, Standard controller, Visualforce pages, Controller extensions and apex triggers for various functional needs in the application.
• Experience in various salesforce lightning features like contextual hovers, activities, opportunity board and customizable dashboard.
• Experience using App Exchange applications for integrating with Third Party Applications.
• Strong understanding creating ad hoc reports and dashboards by introducing new report types as and when requested by stakeholders.
• Experience working on Eclipse IDE with Force.com Plug-in for writing business logic in Apex.
• Good understanding of different phases of SDLC with strategic systems planning, designing, documentation, programming, testing and SDLC methodologies like Agile, Scrum and Waterfall.
• Have experience working with custom objects like Projects, Budgets, timecards, Expenses, reports, regions, and resource requests.
• Expertise in creating custom applications, objects, fields, buttons applying sharing rules, search layouts, page layouts, related list and defining field dependencies.
• Expertise in dealing with Service cloud, Sales cloud, and marketing cloud related functionalities.
• Experience with List, Set and map collections.
• Worked on communities like partner and customer portals.
• Experience in creating and maintaining various profiles and feeds on SFDC chatter plus.
• Experience in business blueprinting, implementation methodology, budgeting, and project planning. Accelerated SAP instructor during tenure with SAP as an employee & platinum consultant.
• Participated in all stages of Software Development Life Cycle (SDFC) and Contract Life Cycle Management i.e., System Analysis, Design, Development and Testing. Expertise with Object Oriented Design (OOD), Analysis (OOA), based on Unified Modeling Language (UML) architecture.
• Automated business process by creating workflow rules, configuring immediate and time dependent workflow rule actions, configuring approval process, assignment rules for Leads and Cases.
• Experience in scripting languages like HTML5, DHTML, XML, jQuery, ASP.Net 1.0/2.0, Ajax, Java Script and software applications like, Dream weaver, Microsoft Word, Excel, PowerPoint, SharePoint.
• Experience in creating Business Requirements Documents BRD, FRD, Project Plans, Use Cases, User Stories, Activity Diagram, Sequence Diagram, Requirement Traceability Matrix, Test Plans and Various Software Life Cycle Development Project.

TECHNICAL SKILLS:

Salesforce Technologies: Apex Language, Salesforce CRM, Classes/Controllers, SOSL, SOQL, Dashboards, Salesforce Security Model, Custom Objects, Apex Data Loader, Record Type, Role Hierarchy, Visualforce Pages/ Components, Workflow & Approvals, S Controls, Service Cloud, Lightning Components, Chatter, Apex Web Services, AJAX, Analytic Snapshots Case Management Automation.

Salesforce Tools: Apex Data loader, Web services APIs like SOAP, Force.com Explorer, Force.com Eclipse IDE Plug-in, Force.com Platform (Sandbox and Production).

Programming Languages: C, C++, Java, Apex, Python.

Web Technologies: JavaScript, ASP.NET, CSS, XML, Ajax, HTML, JSP, JSF, JSON, Servlets.

Operating Systems: MS Windows, Vista, Linux, Unix, MVS.

Data Bases: MS SQL server, MY SQL, SOQL, MS Access, Oracle 11g /12c.

Other Tools: Software as a Service(SaaS), File Manager, Data Migrator, Continuous Integration(CI), IBM Debug Tool, Informatica, Microsoft Visio, Workbench, Tableau.

PROFESSIONAL EXPERIENCE:

Confidential, Washington, DC

Sr. Salesforce Administrator/Developer

Responsibilities:

• Involved in Salesforce.com Application Setup activities and customized the apps to match the functional needs of the organization.
• Performed administration activities for SFDC including System configuration, Analytics Reporting, Data Migration, user Acceptance testing, and End User Training Development & Delivery.
• Responsible for resolving all Tier 1-4 support queries, that relate to user set-up, territory and data management, bugs and maintenance and support of projects tasks in UAT and Production.
• Created dynamic forms with jQuery validations, events, and interactions.
• Actively participated in deployment activities from Sandbox to Production.
• Worked with Visualforce pages, custom controllers, Extension controllers, Apex Coding, Apex classes and Triggers.
• Worked in creating lightning components using the UI in Enterprise, Performance, Developer editions or sandbox. Customized the objects, Tabs using the salesforce Lightning Experience as per the requirement.
• Created Custom Objects and defined lookup and master-detail relationships on the objects along with creating junction objects to establish connectivity among objects.
• Worked on service cloud and Sales cloud implementations.
• Experience in creating and maintaining Automations & Data Extensions in developing and maintaining email templates within.
• Have experience developing Lightening pages using Aura, implemented lightening controllers, components using lightening Design system for Lightening Community builder.
• Used Lightening process builder for visualizing and creating automated business processes.
• Based on the business requirements, designed and developed Visual Force pages.
• Based on the organization role hierarchy created profiles and roles in the organization and also implemented Record-Level and Field-Level security by configuring their sharing settings.
• Worked on various Salesforce objects like Accounts, contacts, Leads, Opportunities and dashboards.
• Modified various existing codes inside salesforce and followed the governor limits before deployment into production.
• Worked on querying salesforce.com database using SOQL & SOSL queries using Force.com explorer.
• Manage communications and content in Marketing cloud.
• Identified data problems and fixed them by de-duplication and cleaning.
• Used Data Loader for bulk insert and update of data into Salesforce Objects.

Environment: Saleforce.com platform, Apex Language, Classes, Triggers, Visualforce (Pages & components), Custom Component, Custom Controllers, Workflow & Approvals, Data Loader, Custom Objects, Sales Cloud, Service Cloud, Custom Tabs, Page Layouts, Email Services, Security Controls, Communities, HTML, Web Services, SOAP, Reports, Dashboards, Sandbox, Eclipse IDE Plug-in.

Confidential, Davenport, IA

Sr. Salesforce Administrator/ Developer

Responsibilities:

• Involved and interacted with various business user groups for gathering the requirements for CRM implementation.
• Developed APEX Classes, Visualforce pages and APEX Triggers to develop the custom functionality as per the requirements.
• Created Visualforce pages which identified a region to be updated to enforce partial page refreshes and display the status of Ajax requests to display different values depending on whether it is in progress or completed.
• Implemented Marketing cloud from scratch and successfully implemented Sales cloud with marketing cloud.
• Developed custom Visual force pages to automate Approval processes that used Email Approvals and Parallel Approval steps
• Experience working across various SFDC implementations covering Sales Cloud and Service Cloud.
• Worked on various Salesforce.com Standard objects like Accounts, Opportunities, Leads, Campaign, Events, Tasks, Contacts, Cases, Reports and Dashboards.
• Created data Extensions and lists to load data into Marketing cloud.
• Experience working across various SFDC implementations covering Sales Cloud, Service Cloud, Call center, Chatter & App-exchange applications.
• Implemented Service cloud for handling Users/customers in real time, remotely.
• Administered, configured, and maintained Salesforce.com application user profiles, roles, assigning permission, generating security tokens, upgrade installation.
• Worked on SFDC, CRM, SFA and Billing Modules (Sales Process Automation, Lead and Marketing Automation, Mass Marketing Automation, Customer Care, Accounts Receivables, Credit Limit process, Collections, Rating, Billing, Discounts, Catalogues, Invoicing, Reporting).
• Designed and deployed Custom tabs, validation rules, Approval Processes and Auto-Response for automating business logic.
• Used Salesforce Lightning Components for building customized components and replacing the existing ones using Java Script on the client side and Apex on the server side.
• Created page layouts, search layouts to organize fields, custom links, related lists, and other components on record pages.
• Worked on Service Cloud Communities sharing Business Process Extend them across offices and departments and outward to Customers and Partners.
• Used field level security along with page layouts to manage access to certain fields.
• Implemented multiple discounts and finance charge calculations on the Opportunity.
• Built the deployment planning document and did the production migration.
• Created a custom order object to the extensive order processing needs of the business.
• Provided the sales teams the option of generating multiple quotes and automated the Quote acceptance process.
• Defined lookup and master-detail relationships on the objects and created junction objects to establish connectivity among objects.
• Implemented pick lists, dependent pick lists, lookups, master detail relationships and formula fields to the custom objects.
• Implemented Email-to-Case, Web-to-Case entry and manual case entry for entering customer's cases in Cases Tab.
• Created email templates and inbound emails using Visual Force for clients and customers.
• Used Data loader for all data adding, updating, and deleting, exporting data.
• Wrote Apex Test classes to Unit Test Apex classes before moving to Production.
• Performed in depth analysis of the integration of salesforce with SQL, explained how salesforce has been integrated with SQL server and from which sources data was coming in salesforce in the absence of any documentation.
• Created and maintained the documentation for Design, Migration and Integration.
• Used multiple sandboxes for development of various components of the project. Deployed the code to the UAT Environment for testing.
• Involved in deploying applications from Sandbox to Production.
• Provided ongoing salesforce.com maintenance and administration services including periodic data cleansing, custom objects, workflow, Triggers.
• Implemented the requirements on Salesforce.com platform and Force.com IDE Plug-in using Eclipse.

Environment: Saleforce.com platform, Visualforce (Pages, Component & Controllers), Apex Language, Classes, Triggers, Data Loader, HTML, jQuery, Workflow & Approvals, Reports, Dashboards, Custom Objects, Custom Tabs, Email Services, SOAP, Security Controls, Sandbox data loading, Eclipse IDE Plug-in and JIRA.

Confidential, Richardson, TX

Salesforce Administrator/ Developer

Responsibilities:

• Actively involved with Business analysts, other developers and involved in enhancement of business modules using force.com IDE, APEX Triggers, Classes and Test methods.
• Created and deployed Several Reports using salesforce.com platform.
• Developed various Custom Objects, Tabs, Components and Visualforce Pages and Controllers as a Salesforce consultant.
• Administered, configured, maintained Salesforce.com application user profiles, roles, assigning Permissions, generating security tokens, validation Rule, upgrade installation.
• Worked with Data loader for loading the attachments into salesforce.com , related to objects like Accounts, Contacts, Opportunities, and Activities.
• Created various Reports ( summary reports, matrix reports, Pie Charts, dashboards ) to assist managers to better utilize Salesforce as a sales tool.
• Used the sandbox for testing and migrated the code to the deployment instance after testing.
• Implemented the requirements on Salesforce.com platform and Force.com IDE Plug-in using Eclipse.
• Involved in Salesforce.com application setup activities and customized the apps to match the functional needs of the organization.
• Developed APEX Classes, Controller Classes and APEX Triggers for various functional needs in the application.
• Used SOQL & SOSL with consideration to Governor Limits for data manipulation needs of the application using platform database objects.
• Involved in Data mapping specifications to create and execute detailed system test plans. The data mapping specifies what data will be extracted from an internal data warehouse, transformed, and sent to salesforce.com entity.
• Analyzed and evaluated complex business requirements and recommended solutions.
• Provide training to end users, updated and modified Fields, Objects, Page Layouts.
• Worked on Email-To-Case settings so that the emails can be created as Service Requests automatically and assigned to the associated internal user
• Developed and deployed workflows and approval processes for opportunities and products/ assets management.
• Designed and deployed custom websites and integrated mobiles to the web through the help of sites.com.
• Created and used Email templates in HTML and Visualforce .
• Interacted with the Salesforce.com premium tech support team on a regular basis.

Environment: Saleforce.com platform, Apex Language, Visual Force (Pages, Component & Controllers), Pages, Data Loader, S-Controls, HTML, Java Script, Apex Triggers, Web Services, Reports, Custom Objects, Custom Tabs, Email Services, Security Controls, Sandbox data loading, Eclipse IDE Plug-in.

Confidential, Atlanta, GA

Salesforce Administrator/ Developer

Responsibilities:

• Performed the roles of Salesforce.com Developer and Admin in the organization.
• Experienced in deploying the CRM tool Salesforce.com to include: business requirement development, dashboard development, report & list view development, process flows and documentation.
• Developed Apex Classes, Visual Force pages, Triggers (with HTML, XML) to meet business requirements.
• Creating HTML Email Templates, Visualforce Templates . Implemented app-exchange applications
• Integrated the web services by generating the necessary stubs from the WSDL files for extracting the data from external systems to display in the pages of salesforce.com
• Used SOQL & SOSL for data manipulation needs of the application using platform database objects.
• Performed the role of support engineer for the internal users and helped them in getting used to the application, generated reports, and saved them for further access to the users.
• Interacted with various business team members to gather the requirements and documented the requirements.
• Created Custom Objects and fields for transnational and contractual information.
• Designed and deployed Custom tabs, validation rules, Approval Processes, and Auto-Response Rules for automating business logic .
• Created workflow rules and defined related tasks, email alerts, and field updates.
• Implemented pick lists, dependent pick lists, lookups, master detail relationships, validation and formula fields to the custom objects .
• Created page layouts, search layouts to organize fields, custom links, related lists, and other components on record pages.
• Used field level security along with page layouts to manage access to certain fields.
• Used Force.com developer toolkit including Apex Classes, Apex Triggers, and Visualforce pages to develop custom business logic.
• Integrated Salesforce CRM and the legacy system using Cast Iron Integration Systems.
• Created custom Dashboards for manager’s home page and gave accessibility to dashboards for authorized people.
• Experienced in Unit Testing , for the customization's and developments done during the project

Environment: Saleforce.com platform, Apex, Visual Force, Data Loader, Workflow & Approvals, Reports, Dashboards, Custom Objects, Custom Tabs, Email Services, Sales cloud, Security Controls, Sandbox data loading, Data Loader, SQL, and Eclipse IDE Plug-in.

Confidential, Jackson, MI

Salesforce Administrator/ Developer

Responsibilities:

• Developed visual Force pages and Apex classes to associate multiple projects with companies.
• Co-ordination with the clients and the business throughout the deployment of the project and smoke testing.
• Worked on standard and custom S-objects on the Salesforce.com to meet requirements and enhancements to the existing system.
• Created workflow rules and defined related tasks, email alerts, field updates to implement business logic.
• Worked extensively on Accounts, Contacts, Opportunities, Activities and customized objects for layouts, record types and validation rules.
• Developed and configured various reports and dashboards for different user profiles based on the organization need along with building custom reports using apex visual force.
• Implemented ADO.NET with C# in Visual Studio 2008 to establish connections.
• Implemented and consumed Web Services using WCF.
• Worked with dynamic Apex to access objects and describe field information, execute dynamic SOQL, SOSL and DML Queries.
• Worked on integration web services feature SOAP APIs.
• Preparing test plan, test cases and coordinating UAT.
• Responsible for developing the OS specific scripts (Shell Scripts) for automating the closing doc Process.
• Implemented Security Settings and configured profiles and permission sets.
• Having knowledge on integration of salesforce.com and SQL server using SQL server integration services.
• Integrated the web services by generating the necessary stubs from the WSDL files for extracting the data from internal systems.
• Worked on Bit Bucket control systems to keep the history of developed files and involved in Code Review board to maintain standard of Apex code.
• Worked on sales process and record types to limit the picklist values to a customer. Worked on workflow rules, approval processes and customizations within Salesforce.com
• Responsible for migration of code from Sandbox to Production environment.
• Implemented the requirements on Salesforce.com platform and Force.com IDE Plug-in using Eclipse.

Environment: Saleforce.com platform, Apex Data Loader, SOSL, SOQL, MS Excel, Work Bench, Visualforce Pages, Sandbox, HTML, jQuery, Bit Bucket, App Exchange and Salesforce Chatter, Custom tabs, MS Visio, JIRA and Eclipse IDE Plug-in.

Confidential, Santa Monica, CA

Java Developer

Responsibilities:

• Analysis, design, and development of Application based on J2EE using Spring and Hibernate .
• Hibernate was used for Object Relational mapping with Oracle database.
• Involved in developing the user interface using Struts .
• Worked on the Web Services using SOAP and Restful web services .
• Used SVN configuration management tool for code versioning and release.
• Deployment on Web Logic Application Server 11g . log4j were used for unit testing and as logging frameworks.
• Developed the UI Screens using JSP, JavaScript and HTML and did the client-side validation with the JavaScript.
• Developed the classes for Unit Testing by using JUnit .
• Used Spring MVC (Model View Controller) to handle/intercept the user requests and used various controllers to delegate the request flow to the Backend tier of the application.
• Developed custom tags for UI .
• Experienced in using the agile methodology for developing application and Followed Agile Methodologies to implement code and have strong knowledge with development in Agile environment.
• Involved in using Agile Methodology including creating product, and active participation in Scrum and exit meetings.
• Experience in different Agile methodologies like Test Driven Development, Scrum.

Environment: Java, Spring MVC, Struts, RESTful, JSP, JUnit, Eclipse, MS Azure, Azure SQL server, JIRA, JDBC, Struts 1, Hibernate, Visual Source Safe (VSS), PUTTY, WebLogic, Oracle 9i, Agile scrum methodology.

Confidential

Jr. Java Developer

Responsibilities:

• Worked on applications including GUIs using Swing Classes.
• Developed UI screens using Swing components like JLabel, JTable, JScrollPane, JButtons, JTextFields , etc.
• Developed the application using Struts Framework that leverages classical Model View Layer (MVC) architecture.
• Deployed on Web Logic Server and Created web services using REST .
• Integrating the newly written code with the existing application and performing integration and complete functionality.
• Developed build script using ANT to build, package, test and deploy application in application server.
• Used SVN for version controlling.
• Developed Servlets and EJB components for the middle tier.
• Developed Entity Beans in EJB to interact with the database to update, retrieve, insert and delete values effectively.
• Developed and debugging of java files is done using Eclipse IDE .
• Developed stored procedures for SQL Server database .
• Involved in performing unit testing and writing Test Cases and Test Plan.
• Involved in client-side scripting using JavaScript .

Environment: JSP, Struts, Swings, JavaScript, JDBC, Servlets, EJB2.1, SQL Server 2000, Eclipse, SVN, WebLogic, Windows NT/2000, Linux.