SUMMARY:

Technical Manager/Solution Architect with Hands on experience in Architecture and Coding. Over 15 years of experience in Analysis, Design, Development, Implementation, Improvement and maintenance of Enterprise, cloud and desktop based applications.

TECHNICAL SKILLS:

Operating Systems: Linux, Solaris, HP UNIX, Windows, DOS

Languages: C#, C, C++, Java4 and SQL, PL/SQL

J2EE Technologies: Servlets, JSP, JDBC, EJB & JMS

Frameworks & Patterns: MVC, Jakarta Struts, JSF, ADF, Chordiant Framework 6.2, Spring Hibernate, Session, Façade, DAO, Front Controller, Service Locator, and Transfer Object,Velocity,Tiles, Spring Boot

Application Servers: WebLogic 8/9, WebSphere 8.0 and JBoss, Oracle 9iAS/10g, JRun4

Web Services: Microsoft C#, Apache Axis2, Apache CFX,JaxB, Jax RPC

Web Technologies: WebRTC, HTML5, DHTML, ASP2, JavaScript, CSS, JQuery

XML Technologies: XML, DOM, SAX, SOAP, WSDL, Ajax, DWR

GUI Technologies: Applets, Swings, Swings Extensions, JTable, JavaFX

IDE: Visual Studio 2012, Eclipse, RAD/WSAD, IntelliJ IDEA, Net Beans, Enterprise Architect

RDBMS: Oracle 9i/10g, MS - Access, SQL Server 2008/12/16, PostgreSQL Amazon RDS

HTML Editors: DreamweaverMX, FrontPageXP, Coffee cup.

Others: MS-Office, MS-Visio, Loadrunner, Star Office7.0, Photoshop.

Telephony: Cisco ICM, Cisco PG, Avaya AES, Avaya CMS, Aspect Dialer, Nice 4.1 ICM, Nice Mobile Reach, Nice BSF, Cisco Finesse

Data warehousing: Crystal Reports, SQL SSIS, Excel Pivot Tables

Cloud: Amazon AWS, EC2, RDS, Zuul, Pivotal CF, HP Helion Cloud, IBM API Gateway

PROFESSIONAL EXPERIENCE:

Confidential, Plano, TX

Sr Manager/Solution Architect, Software Engineering

Responsibilities:

• Responsible for Strategy, Vison, Budgeting, Management (Resource, Team and Project) of Programs
• Responsible for Architecture and Delivery of Projects
• Managing Multiple team including Manager/Tech Leads of scrum teams
• Excellent Team management skills and constantly raising the bar for the team
• Migrating CapitalOne contact center to Cloud using Amazon and Open Source Services
• Managing Contact Center Operations Team for CapitalOne FS Services
• Defined serverless Architecture for cloud contact center
• Improved CLO Search API Performance and getting it under 600ms
• Designed and developed dial restrictions REST API using lambda expressions
• Changed Data source from spring ootb to Hikari for better Performance
• Implemented best practices in coding and did code review of team members
• Worked as a product SME to define the future state contact center prototypes, reusable common modules, MVP List
• Worked with DevOps team to create a separate AWS CS Cluster for our microservices
• Worked with Security and DevOps teams to create new SGs, Firewalls Rules, IAM roles for our projects
• Rearchitected Tableau/Teradata reporting platform and migrated to AWS Cloud using Spring boot Microservices, Angular 4, D3 Reports and Postgres DB, Airflow Scheduler
• Rearchitected Ipoppy Application and Serviceable Instance Orchestration API and dockerized them
• Delivered projects using Kafka, Microservices, Angular4, D3, Teradata, AWS Products namely, Amazon Connect, S3 Bucket, ECS, CloudFormation, CloudWatch, Route S3, Lambda functions etc.

Confidential, Irving, TX

Cloud Architect

Responsibilities:

• Conducted brown bag sessions for Confidential Lending Platform Groups on Cloud, Micro services, APIs and Digital Transformation
• Prepared road map for cloud adoption using HP Helion Cloud Foundry
• Improved performance of internal systems by recommending low level java programming

Confidential, Jacksonville, FL

Digital and Payments Solution Architect

Responsibilities:

• Supporting various “Citi Enterprise Payments and Digital” initiatives which include Fintech, Digital and Payments.
• Payments Domain Architect for Payment Confidential projects (ApplePay, AndroidPay, SamsungPay and MasterPass) for Cards, Retail and CRS Platforms.
• Deep knowledge and Experience of API driven architectures
• Part of Core team working on migrating current monolithic app to micro services by leveraging Cloud infrastructure
• Knowledge of End to End Encryption, Tokenization, and EMV.
• CTO Governance member for API Definitions and specifications and API Gateway best practices
• Providing support for the Design Charter Governance Process (architecture review process)
• Provide a mix of enterprise and solutions architecture support for projects and clients across international regions
• Provide metrics and reporting to C - level management, engineering and architecture audiences
• Participate in enterprise wide architecture governance initiatives
• Drive early de-risking (including R&D, build vs buy analysis) to accelerate engineering processes
• Evaluating next Generation Call Center products (Genesys/Mexico, Cisco/USA) for Omni Channel Integration
• Acting as a liaison between developments, business, marketing, infra, cloud, performance and prod support groups. Working with Business on Costco project transition.
• Systems Analyst for multiple agile (RDS, ACQ, REL) and water fall projects. Responsible for Overall Delivery of Projects including design and Development and performance.
• Solution Architect for Digital Analytics Project (Tealeaf Project) and Akamai. Providing weekly update to CTO/CIOs on project status and issues.
• Contact Center Architect for Designing and Developing Enterprise Solutions for Integrating voice, recording and dialer tools with enterprise and desktop applications using Web services, Microsoft, J2EE and MQ.
• Re-architected Nice Recording system using SOA Principles. NICE Service Bus is a new middleware component co-developed by NICE and Citi using Sonic MQ and Microsoft web services to build a new interface for Nice Recording Platform which can be integrated with any enterprise/desktop based application.
• Implemented WebRTC in-house using Java, web sockets and HTML5. Integrated webRTC with Cisco ICM and Aspect Dialer systems and assigned a random agent profile based on routing to chat with customer.
• Designed Fraud identification system using MS SQL SSIS 2012 tool with Pindrop and TrustID providing fraud related call data records, Level3/Nuance providing Call data records and mapping with Citi Customer accounts.

Confidential, Florham Park, NJ

Application Architect/Technical Lead

Responsibilities:

• Re-architected and designing Order/Workflow Management System for Multi-Client and Multi User Interface.
• Leading a team of developers to Design, Develop and implement Global Order/worker/Timesheet Management Systems
• Interacted with Clients and gathered business requirements and converted them to technical Specifications.
• Designed High Level Design Document and Low-Level Design Document for GOMS
• Application Level Database Programming using Hibernate and Native SQL
• Implemented database driven help using JCS Cache and by developing Custom Tag library for Help.
• Implemented Session timeout warning/Extend feature using DWR Ajax and JS Timer Object
• Implemented Switching from One User to User without logging out of Application using Ajax
• Improved performance of the application by caching Objects.
• Day to day bug fixing, enhancements, and implementation of new requirements
• Performed Data Modeling, data mapping, data cleansing, and building data dictionaries.
• Built ETL process to import billing data from Confidential & Confidential Business Customers

Confidential, Philadelphia, PA

Confidential Specialist

Responsibilities:

• Computer Telephony Integration ( Confidential ) using JTAPI with Avaya AES Server as middleware and Chordiant foundation Server.
• Configuring, managing and administering users in Avaya AES Server and Chordiant Foundation Server.
• Design and engineering experience with Avaya Confidential telephony infrastructure
• Extensive experience in using JTAPI API
• Working knowledge of Envision Call Recording System which includes Stop on Demand and Record on Demand

Confidential, Jacksonville, FL

Sawgrass Designer/Performance Engineer/Telephony Developer

Responsibilities:

• Involved in GAP Analysis and Decomposition of requirements from existing system and comparing with Target System
• Involved in Use Case Business and Technical reviews and Discussions.
• Prepared High Level and Low Level Detailed Documents with respect to the Business Requirement.
• Developed Class diagrams and Sequence diagrams in Rational Rose
• Design and development of software applications by customizing Chordiant products and using Chordiant frameworks and tools
• Conducted Training and Boot Camp Sessions for JSF and ADF in Project
• Responsible for setting up the environment which involves activities like Installation and configuration of RAD, Datasource, Websphere and Chordiant plugins
• Complete POC of receiving a call from External Customer and populating his account details
• Chief Architect for Enterprise Soft phone
• Designed and Developed GUI for Softphone using Applets, Swings and Swing Extensions
• Design and engineering experience with Cisco Confidential telephony infrastructure
• Working knowledge of overall Confidential Solution architecture, which includes interaction between ACD, Cisco ICM, and CTIOS Server
• Working knowledge of NICE Call Recording System which includes Stop on Demand and Record on Demand
• Experience in profiling applications using JProbe and JProfiler
• Worked on production support and Performance tuning of Application Server for scalability and stability.
• Helping new comers in the team, enabling them work on the application development with ease.

Confidential, Monterey, CA

Performance Engineer

Responsibilities:

• Worked with Web Logic Integration in order to integrate middleware Web service.
• Deployed the web application on Web Logic application server.
• Worked on production support and Performance tuning of Application Server for scalability and stability.
• Successfully Published FCAT Results for year 2005

Confidential, Alameda, CA

Java Developer

Responsibilities:

• Used POJO’s for developing business logic
• Extensively worked on the Collections in this application and used Map Interfaces
• Involved in Alignment, Sequence of data
• Writing Test cases using Junit Framework
• Extensively worked Converting Map to Data Model Objects
• Extensively worked String manipulations, File Parsing

Confidential, Cincinnati, OH

Java Developer

Responsibilities:

• Developed Reports, Administration modules
• Creating Custom Reports and exporting them into .CSV format
• Writing LLD’s and Acceptance Test Plans
• Use of Oracle Extensions Strut Object
• Developed Action Servlet, DAO classes and its associated views in JSP
• Deployed the application on Tomcat, Oracle 9iAS Application Sever

Confidential

Java Developer

Responsibilities:

• Involved in understanding the business processes and defining the requirements.
• Implementing SSL over HTTP on Jboss
• Developed action classes using DAO design pattern
• Designed and Developed Web pages using JavaScript, JSP, DHTML, HTML and CSS
• Developed JSPs interacting with java Beans using DAO design pattern
• Application Level Database Programming using JDBC/SQL/PL SQL
• Building and Deployment of WAR, JAR files on test, stage and production servers
• Designed and created complex yet user-friendly forms and reports to display customer chain
• Used XML DOM Technology to transform the content of a source XML document into HTML that is different in format or structure
• Created an efficient search engine for searching complex customer details using VBScript, XML and HTML and CSS
• Responsible for Beautification of Vivobio website & brochures
• Configuring Microsoft Exchange Server and outlook for Virinchi Workstations & Troubleshooting