SUMMARY:

Accomplished hands on IT Leader whose greatest strength is thinking as a strategist while executing like an operational manager who transforms strategic plans into workable solutions for key operational targets/goals.Specializing in IT Service Delivery with a keen focus on operational intelligence and automation. Bringing visibility into the IT stack for real time availability and health of the enterprise, while creating key performance indicators and metrics used by the management teams allowing for informed business decision.

AREAS OF EXPERTISE:

• Operational Intelligence
• Operational Strategy
• IT Service Delivery
• Solarwinds
• New Relic
• Splunk
• Service Now
• Project Management
• Scrum Agile
• Building Collaborative Cross Functioning Teams
• Operational Process Analysis
• Strategic Planning and Leadership
• Project Planning/Execution
• Customer Satisfaction
• Service Operations
• Event, Incident, Change and Problem Management
• Data Center Operations

PROFESSIONAL EXPERIENCE:

Confidential

Head of System Support Services, Jersey City, NJ

Responsibilities:

• Leading software company with $15B in annual revenue.
• Building strategic relationships with the leaders of the business units and member companies providing Service Operations including monitoring and automation
• Developed and Automated operational metrics to be used by the CIO and leadership team.
• Transforming teams to be agile and align to the needs of the businesses in a devops model. Working with developers providing application performance into the code and queries, infrastructure for health, availability, capacity planning.
• Consolidation of multiple Data Centers into a colocation on the East Coast and owned and operated in the West Coast. Continually converting on premises environments to AWS were possible creating a hybrid solution
• Architected and implemented monitoring services, delivered to the enterprise. Providing visibility to each layer of the IT stack with a goal of operational intelligence. The end result is improving mean time to repair and the overall health and availability of services. The enterprise tools in the strategy; Solarwinds for infrastructure, New Relic for application, Splunk for logging, IBM Omegamon for mainframe and Service Now for service management.
• Design and implement an enterprise change management process, Configuration Management Database ( Confidential ), and maintain our IT knowledge base. This team will also chair a volunteer - based IT process standards committee to ensure IT Service Management processes are represented and aligned throughout the organization.
• Manage the immediate response to system outages and restore service to a fully functional state to minimize business impact. Determine the underlying root cause of service disruptions and to find permanent solutions. Responsible for performing a "Root Cause Analysis" and providing Reason For Outage(RFO)

Confidential

Senior Manager, Data Center Operations, Carlstadt, NJ

Responsibilities:

• Captured over $250K in annual savings through internal development and implementation of multiple web-based applications, using .Net and SQL to automate several processes, including the company’s change management policy, firewall requests, database access requests, SAP transport requests, root cause analysis, and remote access requests.
• Converted an outdated, Excel-based change management and approval process to a streamlined, web-based system; cut the turnaround timeframe of approvals from 1-2 weeks to 15-30 minutes without sacrificing quality of decision-making.
• Drove $4M, multi-year project to implement an Enterprise Scheduling System using Cisco Tidal; directed 10-member team in design and implementation of the system, which currently supports over 30,000 jobs per day.
• Designed and introduced new HP OpenView standard operating procedures to optimize IT work flows; new operational framework introduced greater levels of organization, accountability, and consistency to global IT services.
• Installed and implemented the development and production environments running on AIX Unix Master servers and agents to approximately 300 servers spanning Unix, Windows, and Linux.
• Enhanced the company’s 24x7 helpdesk capabilities, ensuring proper functionality of critical systems, servers, and software, and accelerated response times to malfunctions and threats.
• Developed a broad range of additional enterprise tools that grew the performance and efficiency of global IT operations, including HP SiteScope, HP NNM, MIR3 Telalert, Solar Winds, and Opnet AppRespponseXpert.
• Built, trained, and coached 13-member data center operations team spanning multiple technical specialties, growing the data center unit into a high-performing division with global influence.
• Partnered with executive leadership to define an overall IT strategy that expanded oversight and monitoring of ground-level operations; introduced new tools, programs, and systems that delivered greater management capabilities through real-time analysis.
• Worked across multiple divisions to align company operations for compliance with both SOX and PCI standards, among other mandates, and helped lead relationships with auditors to ensure fulfillment of all requirements.
• Designed and delivered hands-on training programs to a global user community, growing the skillset and expertise of staff across international borders.

Confidential

Server Manager Consultant, Manhattan, NY

Responsibilities:

• Formerly, one of the world’s leading information companies specializing in IT systems, software, and services for financial managers; the company merged with Reuters in 2008, forming a global media and information firm with over $13B in annual revenue.
• Serving in a contract role, helped lead the execution and delivery of company services to key clients. Proactively identified and resolved client issues, using VERITAS software to troubleshoot over 4,000 servers in a Sun Solaris, Unix, Linux and Windows environment.
• Ensured the smooth operation and delivery of critical IT services in a high-stakes, time-sensitive environment, successfully meeting the needs of a client roster comprised of some of the top banks, hedge funds, and financial management firms in the U.S.

Confidential

Lead Architect, Server Management, Hoboken, NJ

Responsibilities:

• Directed 8-member team and administered $3M budget to achieve global roll-out of Netbackup 5.1, leading the deployment across the U.S., U.K., Germany, Bermuda, and Latin America; designed the infrastructure, established project schedule and budget, and led global training programs to ensure a smooth, seamless implementation.
• Maintained 2 Solaris Netbackup Master Servers supporting over 300 clients
• Implemented and managed enterprise-class LTO libraries and 40 LTO autoloaders, including IBM 3584, Scalar 1000, Scalar 100, and StorageTek L20, L40.
• Delivered key technical support to legal officers and outside counsel during litigation, locating and obtaining files from legacy backup systems.

Confidential

IT Manager, Livingston, NJ

Responsibilities:

• Designed, implemented, and maintained a broad range of servers, workstations, and other business technology assets; delivered daily support to end-users while ensuring IT capabilities supported long-term company goals.
• Created new website to support lead generation and configured and implemented Google campaign for keyword generation.

Confidential

Sever Manager, Manhattan, NY

Responsibilities:

• Managed daily operations of Global NT Server environment, supporting 73 U.S. offices and 350+ servers.
• Led data recovery efforts following events of 9/11, successfully recovering over 90% of lost data.
• Helped drive data center consolidation and relocation to new offices in NJ, overseeing the move of 150 servers to minimize business disruption.

Confidential

Senior NT Administrator

Responsibilities:

• Designed, installed, implemented, and configured 2 multiple-user workstation networks for this Internet content generation firm.