Technical Associate Resume

PROFESSIONAL SUMMARY:

Strong expertise in SQL /PLSQL, Exposure to PMO work, Project auditing
Designed, evaluated, and monitored key metrics, to understand the root causes of changes in metrics
Strong Analytical, Inter - personnel and Problem-solving skills with proven ability to work under pressure .
Strong exposure to unstructured data handling to solve business critical problems.

TECHNICAL SKILLS:

Databases: ORACLE 10g / 9i, MS SQL Server

Platforms: Windows/UNIX, MS office, MS Excel,MS Powerpoint,MS Word

Technologies: HTML, CSS, JavaScript, SQL, PLSQL, XML, Tableau Knowledge

Tools: Remedy, Accurate (Carphone Warehouse internal tool), JIRA,TOAD

EMPLOYMENT HISTORY & WORK EXPERIENCE:

Confidential

Technical Associate

Responsibilities:

5+ years of expertise in executing IT projects in various stages of SDLC including project scoping
Trained and mentored new recruits on proprietary data store, thereby reduced on boarding time by 25%
Key participant in review of business, functional requirements, impact analysis activities.
Own ed the design, development of metrics, dashboards, t hat drove key drive key business decision s
Developed extensive metrics, data and collaborated with multiple internal teams securing business sign-offs
Inde pendently handled multiple critical modules requiring hands on technical and business understanding.
Improved agency cash flow substantially by bringing process improvement in billing and collections.
Reported defects identified during testing in Bug Tracking System, and followed them through to closure.
Provided operational visibility to senior management by building analytics dashboards
Writing PL/SQL procedures and packages and enhancement of the existing code.
Created specific procedures like moving customer to 24MBPS speed so that manual efforts can be reduced.
Migration of more than 2 lakh customers to the higher speed.
Prepared scripts for all systems to check orders status to determine the successful migration.
Monitoring the orders placed for provisioning and various involved interfaces.
Extracting data to support the problem management.

Confidential

Technical Associate

Responsibilities:

Developed reports summarizing business performance to evaluate the effectiveness of our existing products, measure progress toward goals, and identified areas of improvement.
Assisted in the scoping, development, and evaluation of new product features and business initiatives
Conducting knowledge sharing session s with team members, and mentor ed new recruits.

Confidential

Technical Associate

Responsibilities:

Demonstrated ability to define business KPIs and drove initiatives to establish measurement frameworks
Solved and raised relevant fault tickets using Remedy application.
Highlight to customer any code problems that result in exceptions.
Generated Mac Reports on a weekly daily that provide valuable insight to Operations.

Confidential

Technical Associate

Responsibilities:

Created ad-hoc reports to support timely business decisions, service evaluation.
Lead the design and development of actionable metrics and reports across a cross-functional team of stakeholders

Confidential

Technical Associate

Responsibilities:

Wor ked closely with operations and business team for requirements gathering and implementation
Validating the system design and participate d in the vendor evaluation activity
Contribute d to the development of high-quality, accurate and compelling project reports
Propose d and prioritize d changes to reporting by creat ing additional metrics & processes based on business needs

Confidential

Technical Associate

Responsibilities:

Designed database schema structures, procedures, triggers to enhance the revenue critical systems
Developed integration, system test plans for the entire system encompassing various critical functional modules.
Played a pivotal role in design of the database lookup tables that encompassed several stringent Industry norms. key member of the team responsible for accounting module involving financially critical billing and invoice data.