We provide IT Staff Augmentation Services!

It Infrastructure & Operations Team Lead Resume

SUMMARY:

  • Highly accomplished and experienced IT professional with unparalleled achievements in providing enterprise information technology strategy and vision.
  • Experience in delivering leading edge solutions and IT transformation that supports growth, operations, and scalability has contributed to an exceptional and broad - based knowledge of IT Architecture, Systems Administration, and Project Management across multiple industries.
  • Proven ability to logically and effectively analyze information, industry changes, data and organizational need.
  • Outstanding ability to be concise, complete, logical, objective and persuasive in both written and oral communications.
  • Continually focused on implementing contemporary LEAN methodologies and practices that balance the cost of delivery against organizational objectives, fostering enterprise wide improvements in the execution of the IT function.

TECHNICAL SKILLS:

  • IT Management / Infrastructure Technology / Project Management / Team Leadership / IT Support
  • Network Administration System Administration VoIP Administration Microsoft 365
  • Security Solution Delivery Communication Customer Service Cisco Technologies Firewalls
  • Standard Operating Procedures Technical Documentation Vendor Management Disaster Recovery

PROFESSIONAL EXPERIENCE:

IT Infrastructure & Operations Team Lead

Confidential

Responsibilities:

  • Direct the team's focus, initiatives, and efforts to improve SMP's technology, security, and align with the businesses goals and priorities.
  • Worked directly with senior leadership to recommend process improvements and new solutions, following through on their implementation to improve efficacy, reliability, and keep up with the fast-paced growth of the company.
  • Serve as the top technical escalation resource for all system, network and voice administration, including technologies such as; VMware, Dell VRTX, Fortinet and Cyberoam Firewalls, Proofpoint Email Security, Office 365, Kaseya, Veeam, Cisco Catalyst Switching, and others.

System Administrator & Technical Lead

Confidential

Responsibilities:

  • Manage and lead the performance and technical operations of the local IT Team.
  • Lead the team by example in providing expert support, in a timely, organized, professional, and courteous manner.
  • Drove the Global IT Team’s vision, implementing organizational goals and enterprise wide standards locally.
  • Utilized technologies such as Cisco, VM Ware, Avaya, Microsoft, and other applications and industry-specific hardware that enabled the 600-user location to function.
  • Provided cross-function leadership in collaboration with different business units to provide direction, support, and innovation in technology to improve efficiency and capabilities of each team.

Network Operations Center Technician

Confidential

Responsibilities:

  • Provided first Line support for all internal Infrastructure of Quicken’s family of products/companies.
  • Troubleshot all outages, leading the communication during issue resolution.
  • Scheduled the weekly maintenance and upgrade of both Systems and Network devices.
  • Identified large problems and worked to resolve them expeditiously, escalating serious situations level 3 support.
  • Utilized Microsoft Operations Manager to monitor and oversee 2000+ Windows Servers ranging from 2003 to 2012.
  • Monitored the multiple company networks via SolarWinds.
  • Performed F5 Load Balancer changes and troubleshooting.

Senior IT Technician

Confidential

Responsibilities:

  • Managed a variety of projects and frontline initiatives in support of 4.5k users enterprise wide.
  • Responsible for the planning, implementation, documentation, support, and end user training for a variety of technical programs and initiatives.
  • Provided Level 2 and 3 Support for all voice, data, and system concerns.
  • Served as Project Manager and Lead Technician on 8x8 Phone System Project and VoIP Phone System rollout across 50+ unique locations.
  • Managed vendors and engineers for the installation of 27 high-end Video Conferencing systems in the US, Canada & UK.
  • Held responsible for the management and performance of the Badging and Access Control System.

Junior IT Administrator

Confidential

Responsibilities:

  • Assisted in the management of Active Directory and Group Policy for 2,000 end users and performed daily monitoring of LAN/WAN across 200+ locations.
  • Managed vendors and consultants in fulfillment of company wide objectives that supported organizational operation and growth.
  • Assembled and configured Servers and Network equipment, adhering to all IT Security procedures.
  • Served as a tier 3 escalation point for Help Desk, providing emergency support on a round the clock basis.
  • Completed a project to move all POTS-based fax lines to a fax server solution saving thousands of dollars annually.

Level 2 IT Support Engineer & Dispatcher

Confidential

Responsibilities:

  • Provided 3rd party IT support to businesses, ranging in size from small start-ups to large multi-location health systems, in a fast-paced environment.
  • Lead direct account manager for a large book of business, lending onsite and remote technical support on 24-hour basis.
  • Maintained and configured multiple brands of VOIP phone systems and oversaw contract renewals and scheduling of field technicians.
  • Lead Fortinet technician, utilized strong knowledge of Windows Server, VMware, and Firewalls on a regular basis.
  • Played an integral role on a variety of initiatives, provided direct project management in support of organizational and clients overarching objectives.

PC Technician / Store Manager

Confidential

Responsibilities:

  • Maintained and repaired computers and related peripheral hardware and software; provided on-site and remote support for individuals and businesses.
  • Gained extensive experience with all Windows and Mac OS X operating systems.
  • Strong working knowledge of Office, Outlook, QuickBooks, Peachtree, Autotask, and Kaseya.

Hire Now