SUMMARY:

Seeking a challenging career in the computer technology field utilizing networking skills in a team atmosphere, with opportunities for growth.

PROFESSIONAL EXPERIENCE:

IT Manager

Confidential, Toledo, OH

Responsibilities:

• Investigate and recommend new computer purchases.
• Maintain system uptime and data integrity.
• Manage company phone system, including voice mail passwords and accounts.
• Install and troubleshoot all company software.
• Update, repair and replace all servers, desktops, laptops and printers.
• Implement new PC builds and data migration.
• Maintain active directory computer and user accounts.
• Keep company data documented and updated.
• Manage passwords and system lockouts.
• Facilitate user training and provide assistance to employees throughout the company.
• Responsible for correcting system errors, resolving performance problems, and correcting data errors.
• Create and update Crystal reports to assist users and managers with company reports.
• Maintain Windows server 2012, 2008, 2005 and SQL server 2012.
• Perform daily database backups.
• Troubleshoot user problems and remove virus’ on a Windows 7 network.
• Maintain user accounts and security on servers and the Enterprise Resource Package system
• Worked in conjunction with Buckeye cable systems for Internet and e - mail access.
• Train new employees to use the MES system.

PC Field Services Engineer

Confidential, Ann Arbor, MI

Responsibilities:

• Provide hardware and software support to Ann Arbor users and remote office users in North and Central America.
• Responsible for repair, maintenance and upgrading 335 laptop and desktop computers in Ann Arbor office.
• Team member responsible for diagnostics and repair of laptop and desktop computers for approximately 1200 remote users.
• Malware, Spyware, and Virus detection and removal.
• Utilize imaging software for installing operating system and other software upgrades.
• Provide support for traveling staff as needed.
• Collaborate with computer manufacturers to provide warranty support.
• Inventory control of stocked parts. Dell Certified technician.

IT Analyst

Confidential, Toledo, OH

Responsibilities:

• Facilitated new software system implementation for a multimillion dollar company.
• Maintained deadlines for the system conversion ensuring data integrity.
• Facilitated user training and provided assistance to employees throughout the company.
• Responsible for correcting system errors, resolving performance problems, and correcting data errors.
• Create and update Crystal reports to assist users and managers with the ability to retrieve information in a useable format. Install and maintain Windows server 2003 and SQL server 2005. Perform daily database backups.
• Troubleshoot user problems and remove virus’ on a Windows XP network.
• Maintain user accounts and security on servers and the Enterprise Resource Package system.
• Worked in conjunction with Buckeye cable systems for Internet and e-mail.
• Train shop floor employees to use the MES system.

System Administrator

Confidential, Trenton, MI

Responsibilities:

• Install, manage and maintain operating systems and hardware for the workstations of 12 charter schools.
• Setup and maintain user profiles, accounts and multiple web sites.
• Maintain databases and train users for tracking Single Record Student Databases (SRSD).
• Perform hardware and software inventory control.
• Level one and two help desk support.
• Troubleshoot NT 4.0, 2000, 2003 servers, Citrix Terminal servers, on 16 servers and Windows XP workstations.
• Manage Exchange 2003 server.
• Assist with our Citrix Metaframe 4.0 implementation.
• Evaluate new software for upgrade and improvement.
• Work collaboratively with Confidential on installing and troubleshooting T1 and T3 lines.

Software and System Support

Confidential, Lapeer, MI

Responsibilities:

• Install, manage and maintain operating systems and hardware for 125 workstations.
• Setup and maintain user profiles and accounts.
• Maintain database for tracking help desk solutions.
• Perform hardware and software inventory.
• Level one and two help desk support for 4 locations.
• Troubleshoot NT 4.0 and 2000 servers and Citrix Terminal server on 10 servers.
• Manage Exchange 2000 server.
• Assist users in ERP conversion.
• Troubleshoot, repair servers and workstations.
• Evaluate new software for upgrade and improvement.
• Project manager for Preventative Maintenance program.
• Train shop floor employees to use the MES system.

Software Support Specialist

Confidential, Rochester Hills, MI

Responsibilities:

• Install, manage and maintain operating systems and software for campus servers and workstations.
• Setup and maintain user accounts for 475 students, faculty and staff.
• Create databases for tracking help desk solutions, hardware and software inventory and telephone usage.
• Level one and two help desk support campus wide.
• Supervise student workers.
• Troubleshoot NT server 4.0 and Citrix Terminal server on 18 servers.
• Assist users in transition from Word Perfect to MS Word conversion.

LAN/WAN Administrator

Confidential, Livonia, MI

Responsibilities:

• Manage a 70 node LAN/WAN utilizing TCP/IP via NT 4.0. Support Attachmate hardware and software to connect to an IBM 3270 mainframe via T1 line.
• Manage a mainframe to PC conversion project.
• Develop routing tables for Motorola router utilization and UNIX printers. Setup, support and manage an AIX, UNIX 4.2.3 database on an IBM RS6000.
• Perform RS6000 hardware and software maintenance.
• Setup and implement a company wide e-mail system utilizing MS Exchange 5.0.
• Maintain daily incremental and full weekly tape backups.
• Maintain hardware and software for 5 locations, including upgrade and replacement.
• Determine equipment needs and install necessary components.
• Install network cabling for 2 WAN locations and several LAN nodes.
• Facilitated Y2K rollover.
• Assist with EDI setup via asynchronous modem.

Database Manager

Confidential, Detroit, MI

Responsibilities:

• Customize Microsoft Access to develop a user-friendly database for Confidential .
• Document company procedures.
• Develop procedure flowcharts.
• Design forms and reports for the distribution of internal data.
• Troubleshoot and repair computer hardware/software.
• Update, maintain and assist with the development of the Ronart web page.
• Photograph and document the receipt and shipment of goods.
• Repair IBM and Apple PC’s.
• Perform EDI importation routines.
• Assemble and install wiring for LAN (RJ45).
• Assist with NT 4.0 operations.