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Manager Resume

Laurel, MD


Contract Management, Business Administration, andInformation Technology


  • Goal - driven, detail-oriented, and seasoned professional with extensive experience in all aspects of contract and proposal development and management.
  • Effective at planning, monitoring, and managing multiple projects and tasks simultaneously without compromising the efficiency and quality; with the ability to meet strict deadlines and adapt to fast-paced work environments.
  • Expert at drafting, reviewing, negotiating, and implementing federalstate, and local government contracts; marketing agreements; and non- disclosure agreements.
  • Well-versed at designing roadmaps for future forecasted projects, revising existing processes to identify areas for improvement, and rendering support to current projects to meet established goals.
  • Equipped with articulate communication, negotiation, and interpersonal skills in building positive work relationships with professionals of all levels.


  • Program and Project Management Personnel Training and Development
  • Deployment Management Cross-functional Team Collaboration
  • Database Management
  • Client Relations and Negotiations
  • Contract Management Process Improvement
  • Account Acquisition Quality Assurance


Microsoft Office Suite . Adobe Pro . ECPD/EWI . CTDI . SFA . VISION . ACSS .



Confidential, Laurel, MD


  • Provide leadership to Confidential - related state and local government contracting and proposal response activities; which include developingnegotiating, and implementing several agreements representing more than $3M government subscribers
  • Oversee the performance of all state and local contracts to successfully meet audit requirements, sales forecasts, and revenue goals
  • Keenly review customer requirements, design comprehensive state and local ffers, and handle negotiations on the merits of both offers
  • Evaluate large customer requirements and formulate innovative solutions to secure state and local accounts
  • Initiate document reviews made by state and local team consultants, which involve giving guidance and constructive feedback
  • Work with the State and Local Contract Management Team in making sure that contractual requirements are met during account implementations
  • Supervise multidisciplinary teams, including Network, Finance, Business and Government Customer Operations, Legal, National Product DevelopmentNational Contract Implementations, National Business Finance Operationsand National Data teams, in handling contractual opportunities to guarantee timely and accurate deliverables
  • Collaborate with Market and Finance departments to determine and capitalize on unique opportunities to secure new business and expand current customer accounts and revenue
  • Act as key liaison for national sales directors, account managersnational wireless business groups, and all headquarters and market departmental personnel to request, follow up, and secure legaltechnical, management, and financial-specific responses as well as approvals related to price offers
  • Swiftly responded to increasing state and local customer volumes while enhancing the efficiency of the contracts organization within the State and Local Contracts and Proposal Team
  • Served as the state and local government contract administration subject matter expert for the Sales, Headquarters, and Market teams
  • Established pricing for new Confidential services to successfully penetrate new business segments, such as IoT, among state and local customers
  • Directed process improvement initiatives by giving the tools to manage the increasing administration needs of the contract organization and its clients

Senior Analyst

Confidential, Spring, MD


  • Directed the end - to-end life cycle management of all post-execution issues for all Verizon Enhanced Communities ( Confidential ) marketing agreements within the State of New York
  • Analyzed and resolved compliance and noncompliance issues based on contractual terms
  • Processed all marketing and bulk services agreements, as well as responded to stakeholders on contract compliance
  • Wrote various documents, including letters of default, terminationdemand for payment, amendments, and assignment and assumption agreements
  • Spearheaded root cause analysis and keenly tracked agreements to ensure integrity and minimize errors
  • Supervised cross-functional teams in addressing contractual disputes and offering effective and alternative remedies
  • Encoded marketing agreements into the Contract Administration Tool (CAT) and Verizon Enhanced Communities Application Platform (vECAP)
  • Served as part of the V Team while rendering exceptional support to the success of the Confidential organization


Confidential, Laurel, MD


  • Oversaw federal government contract deliverables for national federal government contracts and federal blanket purchase agreements (BPAs)
  • Presided over meetings with sales team members and customers to design winning strategies for all Confidential
  • Initiated the federal contract process based on guidelines established by the Federal Contracts and Confidential Department
  • Spearheaded the communication process during the review phase of the proposal document
  • Assumed responsibility in drafting solicitation documents in accordance with Federal Acquisition Regulations ( Confidential )
  • Drafted and submitted initial sales contract to the field based on customer requests for federal, state, and local sales channels selling service
  • Rendered support to the senior manager and director of contracts and Confidential in modifying standard terms and conditions for Confidential and contracts
  • Took charge of preparing representation and certification responses, non - disclosure agreements, bid bonds, and insurance certificates
  • Liaised with Government Legal, Finance, and other departments to efficiently manage contract processing and approval
  • Guaranteed compliance with internal and external submission deadlines for each contract and proposal response throughout the contract life cycle process

National Contract Deployment Consultant

Confidential, Laurel, MD


  • Oversaw large-scale, white-glove device deployments, which involved handling negotiations of large contracts within the enterprise and government sector, and communicating processes and successes of the Confidential
  • Supervised teams across several internal departments to successfully achieve project tasks and deliverables, as well as project scope, budgetschedule, and quality metrics
  • Developed agency-specific project plans based on terms and conditions in the executed agreements
  • Facilitated daily and weekly status calls with relevant functional groups across the entire project life cycle
  • Collaborated with regional sales teams to provide the best customer experience for device deployments
  • Reviewed unfriendly practices and implemented processes that enhanced overall customer experience
  • Directed large-scale national deployments from inception to completion for several enterprise and government agencies

Program Management Consultant

Confidential, Laurel, MD


  • Rendered support to the National Government Team following the development, presentation, and deployment of joint contracts and Confidential
  • Contributed to the creation of contracts and Confidential, as well as the research, analysis, planning, and development of projects and strategies regarding joint contractual opportunities and offers
  • Deployed federal government contract deliverables, with focus on contract compliance
  • Ensured timely, compliant, and accurate submission of contract deliverables every month and quarter
  • Generated and submitted monthly reports to customers, which included rate plan analysis, trend analysis, and account activity
  • Served as project manager for the United States Marshals Service BPAand gained distinction for leadership talents in expanding the Confidential BPA to more than 25,000 lines in service across eight
  • Oversaw the successful management of agency migrations and deployments, projects, and programs


Confidential, Laurel, MD


  • Reviewed customer contract requirements and offered suggestions for billing platforms and structures
  • Evaluated purchase orders for accuracy in terms of funding, period of performance, contract number, and customer signature
  • Assumed responsibility in managing the purchase order tracking database
  • Devoted efforts in ensuring that all mailboxes were staffed at all timesmaintaining adherence to two-hour response times for all emails received by the Federal Acct Program Management and Federal Acct Purchase Orders mailboxes
  • Closely worked with sales and contract consultants in completing contract implementation and securing funding for multimillion-dollar national contracted federal accounts

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