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It Consultant Resume

SUMMARY:

  • Confidential has managed all areas of IT operations over a 30 year career for global corporations to include Network / Security Operations Centers, Virtual Infrastructures, Cloud solutions, Storage Area Networks, in addition to large globally dispersed UNIX, Storage, Network, and Windows server teams.
  • Confidential ’s deep and broad experience within the Information Technology landscape provides any organization with considerable value as a strong and passionate leader who achieves lasting results.
  • Confidential is a “second generation” IT leader with 30 years of experience who understands and values people as the critical component for an organization that wants to achieve lasting results. Confidential ’s ability to build teams of talented individuals and lead them to new heights is exceptional.
  • He possess a high energy level and strong work ethic with a commitment to continuous improvement while building and leading a dynamic and changing environment that strives to exceed expectations.
  • The goal to be efficient while reducing costs can only be achieved by building a team of passionate individuals dedicated to a vision of accountability, success, and commitment to the organization. Confidential leverages frameworks such as ITIL, ITSM, and Lean methods to achieve increased productivity, efficiency, while reducing costs due to eliminating wasted efforts.
  • Confidential is a f orward - looking technology evangelist capable of influencing and galvanizing others in a shared view of the future.
  • He has a strong sense of identifying next generation technologies and implementing them with non-disruptive project principles.
  • Confidential ’s vision has produced stable yet dynamic technology solutions that have advanced business objectives while reducing costs in excess of 50% due to reductions in space, cooling, and administration with virtual and automated service delivery models.

EXECUTIVE PROFILE & EXPERTISE:

  • Strategic Analysis, Design, & Architecture Metrics
  • Business to technology analysis and alignment expert
  • Present and justify P&L investment for innovative tech.
  • Architect, design, and implement disruptive technology
  • Cloud (Public / Private), Automation Mgmt. Expertise
  • Sarbanes Oxley (SOX), ISO 9xxx Expertise
  • Hands on skills / Unix, Storage, Networking, and Storage
  • Protection Strategy / Backup & Recovery, DR Expert
  • Hands on skills / Mainframe, AS400, Linux, Networking
  • Cyber Security, Anti - virus, Trend Micro Security
  • Architecture / VMware, SAN, Unix, SQL, Cloud, Windows
  • Manufacturing, Engineering, Finance, Healthcare
  • Staff Mentor, Development, Succession Planning
  • IT Operational “Blueprint” Development
  • AWS / Azure / Private Cloud / Splunk Expertise
  • Contract Management & Negotiations Skills
  • Relational Databases, SQL, Unix / Linux, Windows Eng.
  • Project Management Professional (PMP)
  • Extensive vendor / contract management experience
  • IT Infrastructure Library (ITIL), Process Improvement
  • Sarbanes Oxley (SOX) / ISO / FDA / HIPAA Compliance
  • Six Sigma / Lean / Kaizen / Continuous Improvement
  • Storage Architecture, SaaS, PaaS Expertise
  • IT Process architect / ITIL and ITSM Based Standards
  • Strategic Out / Multi-sourcing cost reductions expertise
  • ERP Implementations and Support, Oracle EBS
  • Call center, Datacenter Operations, & Helpdesk expertise
  • Telecomm, VOIP, Networking, ACD expertise
  • IT Audit and Identity Management expertise
  • Unix, Linux, Oracle, Windows Systems Expert
  • Tools | vCops, Veeam, Tivoli, SolarWinds, Openview Exper.
  • Software | Netbackup, FlexClone, SnapMirror, SRDF
  • Shell programmer VI - KSH, SH, BASH
  • PMP / PMBOK Certification Training - UCI
  • Systems Design, Process mapping, & Architecture expert
  • Firewall, IDS, Endpoint Protection, Cyber Security

PROFESSIONAL EXPERIENCE:

Confidential 

IT consultant

Responsibilities:

  • Confidential possesses broad and deep experience working with industries such as major finance and automotive companies.
  • Confidential has managed all areas of IT operations over a 30 year career for global corporations to include Network / Security Operations Centers, Virtual Infrastructures, Cloud solutions, Storage Area Networks, in addition to large globally dispersed UNIX, Storage, Network, and Windows server teams.
  • Confidential ’s deep and broad experience within the Information Technology landscape provides any organization with considerable value as a consultant who performs to a trusted adviser status.

Confidential

Director, IT Operations

Responsibilities:

  • Confidential was recruited to lead IT Operations in support of all level 1 services throughout the U.S.
  • Confidential is managing a staff of over 30 IT professionals to include a helpdesk presence throughout the Americas in addition to a large contingency in Confidential Mexico.
  • His responsibilities also include the IT operations team tasked with production support of over 750 offices nationally.
  • Confidential is developing standards that rely on ITIL principles and lean methods that focus on people (first), process, and technology advancement.
  • He is quick to engage and recommend operational improvements to allow the operations to scale, flex, and respond to all IT service requests quickly, efficiently, and at reduced costs.

Confidential

Technical Project Manager, Senior

Responsibilities:

  • Manage multiple projects to include identity management automation while the other is to implement a more secure and isolated network infrastructure to manufacturing locations globally (Switzerland, Puerto Rico, Dominican Republic, Singapore, Utah, and Costa Rica)
  • Implement a new WAN Cisco network infrastructure hinging on the Confidential core network utilizing a reference architecture of products such as Cisco 6880’s, 3850’s, and Palo Alto firewall products.
  • The systems infrastructure included VMware ESX environments supporting both legacy Scada and the next generation Rockwell Automation manufacturing applications adhering to FDA and systems validation standards
  • Manage the identity management initiative to automate the onboarding and departure account process utilizing MIM technology
  • Manage the procurement and importing logistics challenges due to in country bureaucracy, taxes, and costs challenges
  • Develop supporting vendor contracts and evaluations
  • Author detailed statement of work’s to address project goals, objectives and requirements submitted to the contract system for a review and approval process
  • Author comprehensive request for proposal contracts to ensure the vendor audience understands the projects goals and objectives
  • Author an elaborate vendor evaluation scorecard system in order to fairly screen partner proposals and capabilities
  • Create presentations that provide executive leadership with detailed vendor options outlining the appropriate benefits and consequences of each partner under consideration (Costs, logistics, global supply and presence)
  • Develop project plans, presentations, and vendor ranking methods to quickly allow executive leadership to assess the goals and objectives
  • The manufacturing environment supports clinical operations for heart valve development and manufacturing adhering to FDA compliance data stability and validation standards.

Confidential, Irvine, California

Vice President, Information Technology

Responsibilities:

  • Develop, manage, and maintain security compliance and incident response services to ensure the appropriate controls and remediation practices are established. Manage and maintain the enterprise anti-virus / malware solution requiring global scanning and updates monthly (2,000 Windows servers in scope for patching and updates).
  • Manage security projects responding to penetration testing, vulnerability risks, and user access abnormalities globally
  • Improve security posture with the delivery of increased password complexity of global domain controllers and closing middleware exposures in the virtual hypervisor environments
  • Develop, manage, and maintain a VMware virtual environment consisting of over 4,000 servers including Windows 2008, 2012, and Citrix VDI environments with continuous security risk evaluations and projects for remediation.
  • Develop vendor ranking process to ensure project success
  • Author a comprehensive supplier scorecard to rank and select partners as part of the project initiate and planning process
  • Author statement of work contracts outlining project deliverables, costs, and schedules. The SOW contract scope provided a framework to ensure “Rules of Engagement” are established and include penalties for non-compliance
  • Develop request for proposal contracts (RFP’s) in order to be provided with services that align to business requirements and the long term strategic vision
  • Lead major upgrade projects while determining activity risks based on PMP, ITIL, and security based principles.
  • Lead the development of project management principles, ITIL, and ITSM to increase efficiencies, productivity, and major project success by delivering on schedule, under budget, and with no outages
  • Define roles and responsibilities to promote decision making in the ranks to ensure increased success of a global 24x7 operations
  • Manage the Shavlik patching applications support process to update over 4,000 virtual and physical servers.
  • Lead and mentor project managers to ensure alignment to operational and stakeholder expectations. Several major projects were run simultaneously with extensive planning, crisp execution, and defined closure activities
  • Successfully delivered projects include disaster recovery relocations, security vulnerability mitigation, security and middleware software upgrades for a global environment that included over 4,000 servers and petabytes of storage globally
  • Develop, manage, and maintain security compliance and incident response services to ensure the appropriate controls and remediation practices are established. Manage and maintain the enterprise anti-virus / malware solution requiring global scanning and updates monthly (2,000 Windows servers in scope for patching and updates).
  • Develop, manage, and maintain a VMware virtual environment consisting of over 4,000 servers including Windows 2008, 2012, and Citrix VDI environments.
  • Introduce new technologies that will increase efficiencies and performance such as UCS Director, vCops, and Veeam
  • Mentor and develop staff to ensure appropriate succession planning and team growth. Promote two high performers to the level of Vice President during my tenure

Confidential, Newport Beach, Ca

IT Director, National Infrastructure Operations

Responsibilities:

  • Introduce and model all support operations to conform to ITIL standards. This improved response times and consistency by over 50%
  • ITIL areas of focus included change control, incident / problem / release management, and Lean continuous improvement models
  • Rebuild the support operations to utilize North American partners in every region establishing a centralized command and control for IT decision makers and support teams. This improved local support response times to all branches in North America by over 80%.
  • Lead projects that reduced the datacenter’s by 50%, upgrade all networking infrastructure to 35 branches, redesign the WAN routing architecture, and redesign the computing infrastructure to an HP based private cloud
  • Network upgrade and redesign project increased uptime by 50% going from spoke and hub model to one that was dynamic and redundant eliminating unscheduled outages
  • Datacenter relocation and upgrade projects were performed with precise dependency maps eliminating any unscheduled outages
  • The computing infrastructure was migrated from physical and disparate to an integrated “self-service” model using automation built on Hewlett Packard products
  • Staff development included the placement of an operations manager and establishing roles and responsibilities to ensure appropriate succession plans
  • Manage budgets of approximately 3 - 5 million dollars annually

Confidential, Aliso Viejo, Ca

Senior Manager

Responsibilities:

  • Initiated and developed Confidential ’s Sarbanes Oxley (SOX) compliance initiatives and maintained a zero deficiency record during tenure
  • Implement an enterprise “Tiered” storage strategy that increased operating efficiency by 75% using a global shared data model
  • Network Appliance (Netapp) storage architecture using IP & FC protocols, FlexClone, SnapMirror, and Snapshot technologies
  • Leverage EMC DMX for tier I data requirements such as Oracle ERP and CRM applications
  • Develop and standardize support processes using the ITIL framework (Incident, Problem, Change, and Release Management)
  • Negotiate common sense Confidential ’s to take full advantage of rapid growth in both the BURA and Virtual scaling strategies
  • Confidential ’s for Veritas (Symantec) and VMware to accommodate the rapid expansion of business requirements
  • Negotiated Confidential discounts in excess of 50% over list pricing with unlimited deployment of selected products
  • Implement latest de-duplicated technologies utilizing DataDomain VTL products as part of an early adoption success (2005)
  • Implement and leverage Sharepoint to implement the configuration management (CMDB) processes for asset & relationship tracking
  • Manage an IT budget of approximately 3 - 5 million dollars annually

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