SUMMARY:

• 10 years of Professional IT experience including 5+ years of Salesforce.com and 5 years on Business Analyst.
• Hands - on writing Apex classes trigger visual force pages.
• Experience in developing client-specific solutions on force.com platform.
• Expertises in Sales force Administrative tasks like creating Profiles, Roles, and users.
• Experience with design and development of sales force systems, including integration to other back - end systems, Knowledge in designing ETL.
• Responsible for deploying between the Sandboxes and Production.
• Experience in interacting with business users to identify information needs and initiating process.
• Strong experience in conversion of Business Requirements in to Functional Requirements
• Experience and understanding of software development methodologies such as Software Development Lifecycle (SDLC), Waterfall, Agile.
• Experience in business client interaction, preparing business functional documents and business requirement documents.
• Worked as an Admin to identifying, planning and implementing new salesforce.com features and functions.
• Worked with various Salesforce.com objects like Accounts, Contacts, Leads, Opportunities, Reports, and created custom objects based on Business need.
• Created New Reports, New Dash Boards, and worked on Data Loader by uploading about close to a million records and experienced in cleansing and De-duplicating bulk loads.
• Developed custom business logic and implemented Apex Classes & Triggers and linked them to manage the workflows implemented in the system.
• Designed ETL as another team used to do the ETL using informatica which was very hard to maintain. So I build an in house ETL project using Rest SOAP schedule batch apex. Constructed a process where we can get data in a two way process from one Salesforce org to different Salesforce org.
• I have developed this page using Visual force page, jQuery, Data tables to display two objects data in a single table (Child to Account)
• I also build some projects where we integrate different internal systems using REST API. Exposed endpoints that makes other systems reach these end points to pull data using ‘GET’ or insert data using ‘POST’ or update data in salesforce using ‘PUT
• Written a trigger on after insert, after update, before delete to get the account Ids that qualify the conditions and then do an aggregate SOQL query Group BY account ids and get the roll up from the result of the query.
• Scrum master Certification
• Around 10+ years of Professional IT experience including 5+ years of Salesforce.com CRM consulting implementation experience and 5 years as a Business Analyst
• Experience in developing client-specific solutions on force.com platform using Apex classes, Apex Triggers, Visualforce, Web Services API, Force.com IDE, Validation Rules, SOQL, SOSL and Web Services.
• Experience in developing Integrations using REST and SOAP.
• Expertise in Salesforce Administrative tasks like creating Profiles, Roles, Users, Email Services, Approvals, Workflows, Reports, Dashboards, Actions, Tasks and Events.
• Experience with design and development of salesforce systems, including integration to other back - end systems.
• Hands on experience in creating Page Layouts, Search Layouts to organize Fields, Custom Links, Related Lists and other components on record detail and edit pages.
• Great understanding of programming languages and object oriented concepts (Apex, Java, Visual force).
• Hands on experience on configuration using Salesforce Lightning concepts such as Process Builder and Lightning Connect.
• Responsible for deploying between the Sandboxes and Production by employing the Change-sets and Ant.
• Expertise in working with development and migration tools like Force.com IDE, Eclipse IDE with Force.com plug-in, Sublime Text Editor, Source Tree, Get, ANT migration tool, Apex Data Loader, and Import Wizard.
• Strong Agile Methodology Experience.
• Gathered business requirements by conducting JAD sessions, interacted with various business users and acted as a liaison between the business and development teams, clients, developers and documented BRD (Business Requirement Document).
• Experience in business client interaction, preparing business functional documents and business requirement documents.
• Translated business requirements into Detailed Functional and non-functional Specifications
• Good knowledge of MS Excel and SQL with experience in Data analysis, Queries and Reporting, strong analytical, excellent interpersonal and communication skills, quick-learner, detail-oriented, committed, technically competent and result-oriented with ability to meet deadlines
• Ability to work independently and with a team in a dynamic work environment for the enhancement of the product
• Having good knowledge of all phases of SDLC with expertise in Requirement gathering, Analysis, Designing, Development and Testing.
• A good team player with a strong work ethics, a positive attitude and ability to make the best use of resources.

TECHNICAL SKILLS:

SFDC: Apex Language, Visualforce (Pages, Component & Controllers), Pages , Customization, Service cloud, Sales Cloud, Lightning Connect, Data Migration in salesforce, Force.com IDE, Validation Rules, SOQL, SOSL, Apex Explore and Data Loader, Workflow & Approvals, Reports, Custom Objects, Custom Tabs, Email Services, Security Controls, Sandbox data loading, Eclipse IDE Plug-in

Methodologies: Agile, Waterfall

Skills: Java, JQuery, JSON, SQL, HTML, XML, XSL SOAP, REST, Apex coding, Visualforce Pages

Databases : MS Access, DML, ORACLE 9i

MS Office suite: Word, Excel, PowerPoint, Project, Visio

PROFESSIONAL EXPERIENCE:

Confidential, Columbus, Indiana

Salesforce Developer

Responsibilities:

• Performed detailed analysis of business and technical requirements and created solutions by customizing various standard objects of Salesforce.com (SFDC) and other Platform based technologies like Visualforce, Force.com API, and Web Services.
• Gathering business requirements and organizing meetings
• Worked as an Admin to identifying, planning and implementing new salesforce.com features and functions (new screens, workflow, force.com objects, and reports, apex code) to meet business requirements.
• Experience working in service cloud, supporting cases, developed workflows and triggers for automated case resolutions.
• Worked with various Salesforce.com objects like Accounts, Contacts, Leads, Opportunities, Reports, and created custom objects based on Business need.
• Implemented Service cloud including: Service Console, Customer Portal & Communities, Case Feed, Knowledge Base and Entitlements.
• Worked as a Salesforce Chatter APP with the organization and regularly participated in the meetings and chatter community.
• Created New Reports, New Dash Boards, and worked on Data Loader by uploading about close to a million records and experienced in cleansing and De-duplicating bulk loads.
• Build custom ETL using REST and SOAP to implement data sync for our internal orgs.
• Created ETL Design Documents and Mapping Documents to document the code to be written and to define source to target mapping structure.
• Enabled integration with salesforce interaction log and Avaya CTI to make personalized calls and track rich call data.
• Created XML file to configure site information for use with the Avaya CTI.
• Worked on Single Sign-on SSO to integrate internal enterprise application with Salesforce using SAML configuration settings in SFDC
• Used SOSL query to search all objects including custom objects.
• Created Custom Objects and fields for transactional and contractual information.
• Created workflow rules, defined related tasks, email alerts, and field updates.
• Created process Builder for scenarios where we can avoid creating Apex triggers
• Created page layouts, search layouts to organize fields, custom links, related lists, and other components on record pages.
• Generated Apex Classes using WSDL and wrote business logic layer for integration with external web services to the system for functional needs.
• Worked in wide range of languages and technologies such AJAX, Spring MVC Framework, HTML, JavaScript, XML, and SOAP.
• Implemented Apex Classes & Triggers and linked them to manage the workflows Implemented in the system.
• Used force.com developer toolkit including Visual force pages, apex classes, apex controllers and apex triggers to develop custom business logic.
• Developed Apex Classes, Apex Triggers, and Apex Controllers to develop custom business logic.
• Worked on various Design Patterns, UML and Enterprise Application Integration.
• Worked on a real-time Integration project using Lightning Connect and external objects
• For user management used lightening components to change email alerts or design look and feel.
• Hands on experience on building Visualforce Pages using Salesforce latest feature Lightning components.
• Integrated the Web Services for extracting the date from external system to display in the pages of SalesForce.com

Environment: Saleforce.com Platform, Service Cloud, Sales Force, CRM, Apex Language, Visual force (Pages, Component & Controllers), Pages, Data Loader, Java Script, Workflow & Approvals, Reports, Custom Objects, Custom Tabs, Email Services, Security Controls, Sandbox data loading, Eclipse IDE Plug-in, Windows XP.

Confidential, Overland Park, KS

Salesforce.com Developer

Responsibilities:

• Worked extensively on Accounts, Contacts, Leads, Opportunities, Activities and Customized Objects for Layouts, record types and validation rules.
• Implemented Web-to-Lead and Web-to-Case automation. Maintained system interface diagrams and functional designs.
• Written Test Classes to meet Unit testing before migrating from Sandbox to Production environment.
• Implemented Salesforce Development Cycle covering Sales Cloud, Service Cloud, Call Center, Chatter & App-exchange applications in TDD environment.
• Developed and configured various Custom Reports and Report Folders for different user profiles based on the need in the organization.
• Created new custom objects, assigned fields, Dependent Pick-lists, Record lists, Custom tabs, Components and Custom Apps.
• Managed user accounts and security - including new user account creation, profile and role management, sharing rules, and security controls
• Analyzed complex business requirements and designed solutions using Apex classes, triggers, and Visual force pages.
• Worked with Devops team to merge the code using stash.
• Configured Salesforce.com to meet business requirements - including fields, page layouts, workflows, approvals and validation rules.
• Developed and configured various Custom Reports and Report Folders for different user profiles based on the needs in the organization
• Use Data Loader to insert, update, and bulk import or export of data from Salesforce.com objects and to read, extract and load data from comma separated values (CSV) files.
• Proactively discover the underlying business goal and needs.
• Provide solutions to problems clients face
• Implemented Salesforce.com customizations and drove user acceptance testing (UAT).
• Review AppExchange applications for functionality and security risks.
• Support change management for all applications in a Salesforce.com instance.

Environment: Salesforce.com platform, Sales cloud, Service Cloud, Apex Language, Visual force (Pages, Component & Controllers), Data Loader, HTML, Java Script, Workflow & Approvals, Reports, Custom Objects, Custom Tabs, Email Services, Security Controls, Sandbox data loading, Eclipse IDE Plug-in, Windows XP

Confidential, Houston, TX

Salesforce.com Administrator

• Created Salesforce custom objects and related metadata necessary to support Customizations across instances.
• Experience in designing Custom formula fields, Validation rules, workflows and Approval process.
• Created Users, Roles, Public Groups, Sharing rules for User Management.
• Hands on experience in Administration setup like manage users, security controls and Data
• Management.
• Created page layouts, search layouts to organize fields, custom links, related lists and other components on detail pages.
• Managed instance to ensure data integrity, mass imports and exports of data.
• Uploaded close to a million records using Data Loader and experienced in cleaning and de-duplicating bulk loads.
• Worked on reports using custom and standard report types. Also created Dashboards from the reports.
• Able to document business and functional requirements as per project needs
• Escalating and reporting issues to the team members on regular basis.
• Manage operational requests and troubleshoot issues, working with diverse groups.

Confidential, South San Francisco, CA

Business Analyst

Responsibilities:

• Conducted Meetings with Project Sponsors and Clients for recent and upcoming tasks and plans.
• Performed requirement analysis by gathering both functional and non-functional requirements based on interactions with the process owners & stakeholders, document analysis, creation of user stories and documented those requirements in the BRD and FRD.
• Created Use Case Specifications using business requirements, conducted web page mock-ups and design Activity diagrams using MS Visio.
• Organized Monthly Meetings with Delivery Leads for maintaining proper work flow.
• Responsible for Organizing and facilitating daily stand-ups and retrospectives at the end of each Confidential, and creates an environment in which the team is continuously learning from the past.
• Responsible for Facilitating release planning, Scrum of Scrums, product and Confidential backlog grooming, Confidential planning, estimating sessions (relative and t-shirt), daily stand-ups, retrospectives, and Confidential reviews.
• Processed requirement churns by working Closely with Project Sponsors, business Case Coordinators, Funding Coordinators.
• Enforced the Delivery Team to follow the project management standards for different areas.
• Reviewed the Test Plans developed by the testing team for accuracy in testing the application.

Confidential

Business Analyst

Responsibilities:

• Managed and facilitated requirements gathering sessions with business and IT
• Defined software components, data model, and Functional Specifications resulting in efficient, ready to consume documents for development and test team.
• Worked with the agile team to create high level approach/design for solutions. .
• Conducted day to day operations and managed team communication effectively
• Understood and assisted with merchandising and marketing tools such as Content Management, Promotions Engine, Search, and Data Feeds.
• Generated analysis of product productivity based on position within site, produce reports on position productivity.
• Participated and assisted with the test teams in deliverable testing and quality assurance review to ensure that all the business requirements have been satisfied.
• Worked with the marketing team to test positions and strategies for driving increases in specific product or category sales.
• Helped create analysis of within site search productivity and make recommendations on improvements which can drive sales increases.
• Assisted in creating weekly checkout funnel analysis to identify opportunities and obstacles to the checkout process.
• As a business analyst involved in test driven development in every Confidential .
• Stakeholders resulting in moderated, orderly, and efficient meeting.

Confidential

Associate Business Analyst

Responsibilities:

• Planned and conducted the requirements gathering sessions with the business team.
• Prepared various artifacts such as use cases, workflow diagrams and business process models by interacting with end users, development personnel, project team and the subject matter experts.
• Also developed use case documents, use case diagrams, process models using UML and MS Visio.
• Created Use Case Diagrams, Activity Diagrams, and ER Diagrams in MS Visio
• Actively involved in testing methodologies, testing schedules, test plans and test cases.
• Used test director (Quality Center) for tracking the defects & prepared defect matrices and conducted defect resolution meetings
• Documented all custom and system modification
• Assigned problems to appropriate software development team for fixed
• Prepared user training manuals and training plans.