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Advanced Solutions Engineer - Technical Team Lead Resume

SUMMARY:

  • Results - driven and well-organized Technical Professional who combines hands-on experience with a solid educational background in Unified Communication Enablement and Integrations.
  • Strong skills in planning, implementing, upgrading, maintaining, and integration enterprise level telecommunications infrastructure.
  • Experience with solving problems with creativity and out-of-the-box solutions.
  • Extensive knowledge of applications, integration, hardware, and end user testing.
  • Excellent team building, communication, and interpersonal skills.
  • Provide outstanding customer service to both internal and external customers in high-pressure situations to deliver a solution that exceeds expectations.

COMPETENCIES:

  • Avaya CM (Latest)
  • Avaya System/Session Mgr
  • SBC/SIP Infrastructure
  • Skype/Flare Integrations
  • Avaya/Cisco/Microsoft Integration
  • Domestic/Global Support
  • Industry Standard Reporting
  • Cisco UCM Integration
  • Interactive Intel Support
  • PBX Call Center Design/Implementation
  • Training
  • System Management
  • Industry leading certifications
  • Vendor Management
  • TDM & IP Telecom

PROFESSIONAL EXPERIENCE:

Confidential

Advanced Solutions Engineer - Technical Team Lead

Responsibilities:

  • Evaluate existing equipment capacities and bottle necks.
  • Stay current with multiple vendor’s new applications and products.
  • Stress test new designs.

Confidential

Software Engineer/Advanced Solutions Engineer

Responsibilities:

  • Provide training roadmaps for yearly achievement.
  • Bring in product specialist for over the shoulder training.
  • Engage at a manager position if one of the team members needs assistance.
  • Evaluate and document yearly reviews for team members.

Confidential

Systems/Communications Engineer

Responsibilities:

  • Industry leading certifications from top vendors in telecommunications sector.
  • Over 11 years of hands on and remote product installations and integrations.
  • Technical Lead within current organization.
  • Several Microsoft RCC and Enterprise Voice design and deployments.
  • Expertise in several network protocols, i.e. QSIG, SIP, and H.323.

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