SUMMARY:

• Experienced Project Manager/Scrum Master, Process Manager and Business Analyst with experience in various functions such as Business Process Management, Requirement Elicitation, Procure to Pay, Vendor Management, Workflow Management, Business Intelligence/Reporting, Solution Architecture, Solution Design & Delivery, Customer Experience Management, Transformation Consulting, Service fulfillment and Assurance, Order Mgmt., Change Management and Catalog Management.
• Working as Business Process Manager - Business Exchange Transformation Program for Confidential
• Experience in managing large-scale transformation/migration projects with budgets of approx. $10 million and above.
• Strong experience in leading teams and carrying Project Management activities such as Project Scoping, Planning, Estimation, Scheduling, Organizing, Directing, Controlling, Change Management, Budgeting, Monitoring, Release documentation, facilitation of weekly project meetings, identification of cross-project dependencies, assumptions, risks, CR and drafting remedy procedures.
• Adept in managing and forecasting project budgets, creating and reporting metrics and KPI’s and providing frequent reporting of progress and financials to executive management.
• Proficient in carrying out Business Analysis Activities such as - Client Interaction, requirement gathering and elicitation, rapid impact assessment, conducting JAD sessions, creating Business Requirements Document (BRD), Preparing Cost Estimates (ROM), Functional Specs definition, User Stories, UML modeling, Use Cases creation, Preparing Requirement Traceability Matrix (RTM) and driving delivery of the requirements.
• Expertise across key functions of Process Consulting such as - SOP Creation, Mapping As-Is/To-Be process (gap analysis), Process Enhancement, benchmarking, process documentation, process monitor & Implementation support.
• Proficient in managing projects using both Waterfall and Agile methodologies with hands on approach towards the achievement of project goals.
• Experience in implementing and managing various Billing, Order and Care systems such as Ericsson Concept Wave and Oracle E-Business suite. Specialist in Enterprise Product Catalog implementation and Catalog Driven Order Management Solution Architecture using Ericsson Order Care (Concept Wave)

TECHNICAL SKILLS:

Process/UML Tools: ARIS 6.2, IBM WebSphere Modeler v7.0, MS Visio, Rational Rose

Requirements Management: JIRA, RALLY, IBM Rational Requirement Composer, Case wise, Confluence, MS Sharepoint

Reporting tools: Business Objects, Tableau, Procurement & Operations, Accounts Payable - PeopleSoft, Taulia, Coupa (eMarketPlace), Ariba

Order Management/Product Catalog Management: Oracle E Business Suite, Ericsson Order Care (Concept wave)

Databases: MS SQL, Oracle, MS Access

MS Office suite: MS Project, MS Excel, Power point, MS Word, MS Visio, MS Share point, XML, JSON and API integration working knowledge

PROFESSIONAL EXPERIENCE:

Confidential

Business Process Manager

Responsibilities:

• Involved in developing target Business Processes and aid the client with system integration, process design and development, process tracking, deployment and maintenance.
• Responsible for establishing a department protocol and SOP’s for project-based website implementation.
• Worked as a liaison between technical team, UI dev team and Business stakeholders for the implementation of the new system and Dealer portal (EDI service) so that the vision of all the stakeholders is in sync.
• Responsible for IT strategy for the group, Business Analysis, IT planning, Tracking spend, Budgeting, Project Management,
• Application enhancements, Integrations, New project green lighting, reporting, Vendor Management.
• Created Level 1-4 business processes for the implementation of new systems and applications.
• Created end-to-end business processes such as Procure to pay, new supplier on boarding, Invoice Processing (PO and non-PO), Banking functions, Escheatment and Accruals.
• Recommend removal of identified wastes and NVAs (Non-Value-added activities) and provide business benefits realization (Quantitative & Qualitative)
• Created SOPs, desk level instruction documents such as PO invoice processing, Non-PO invoice processing, Accruals, Global Netting, Reconciliation, Banking functions, Reporting, risk management, Forged Endorsements, Garnishments and Utilities. Identify and define SLAs and KPIs.
• Created UI and User documentation for new implementation and presenting them to business.
• Authored user stories in detail, capturing - business requirements, display business rules, use case narrative, requirement scope, authoring approach, error conditions & technical specifications for website and system implementation components.
• Analysis and optimization of processes specifically for Procurement and operations, supplier management and Accounts Payable. Responsible for designing of processes, baseline the process against the best practices and frameworks to identify areas for improvements, which eventually formed the business requirements.

Tools: SharePoint, Microsoft Visio, PeopleSoft, ARIBA, Taulia, Coupa, MS SQL

Confidential

Project Manager/Scrum Master

Responsibilities:

• Mentored a team of Business Analysts, Architects, Technical Leads, Developers and Testers for a major transformation/migration project.
• Created work effort estimation model based on PERT methodology for planning and prioritizing requirements and weekly Agile releases.
• Worked at Demand Management, creating RACI Matrix, defining and facilitating UAT, shepherded released through change control and deployment.
• Ensure that each story going into the sprint has a strong business case and proper Cost Benefit analysis is carried out before the story is picked up for the sprint so that candidates with maximum value are picked first.
• Recommended various consulting solutions for handling such Problem areas - Strategic Business Rules definition & Pricing matrix development, New Product configuration model development.
• Responsible for managing incidents, tickets and ensuring that they are resolved in timely manner by prioritizing them in the sprint backlog.
• Utilized Agile Scrum practices to help the team increase their velocity by 63% within the first year of Agile adoption
• Groomed Product Owners in creation and maintenance of Product Backlog and plan sprints.
• Facilitated sprint planning, daily scrums, retrospectives, stakeholder meetings, and website demonstrations.
• Defined and managed projects and enhancement pool budgets. Monitored and reviewed all project economics including costs, including operational costs, staffing requirements, resources and risks.
• Conducted due diligence activities and prepared blueprint for IT system’s transformation from Oracle E-Business Suite to Ericsson Concept wave.
• Created and reviewed specifications for Concept Wave Order Management, Product Catalog, Order Negotiation, Service Registry and Order Analytics.
• Mitigated risk factors through careful analysis of financial and statistical data. Anticipated and managed change effectively in rapidly evolving global business environments.
• Conduct planning and operational readiness assessments to provide an effective transition into production.
• Implemented seamless Integration between various COTS products - Ericsson Order Care, ERP, Sigma SMP, TIBCO AMX BPM, and Amdocs Cramer.
• Participated in User acceptance testing to ensure all the business requirements is fulfilled. Provide support during E2E testing and UAT, participated in the defect resolution activities during project launch.

Applications/ Tools: Oracle E Business Suite, Ericsson Order Care (Concept wave), MS SQL, JIRA and M.S. Project

Confidential

Senior Business Analyst

Responsibilities:

• Lead Business Analyst with responsibilities to analyze, plan and manage the requirements, create business capabilities, strategic communication, resource management, and to ensure successful delivery of projects.
• Created and Reviewed the UX/UI documentation and wireframes with Product Owners, digital content management group and marketing group.
• Conducted and presented Show-and-Tell sessions for all the business stakeholders and application teams.
• Liaison between technical team and business for a new line of business implementation on AEM (Adobe Experience Manager)
• Applied Agile software development. Project stakeholders, management and product managers were given an application process that included submitting projects requests, obtain project costs procedures, and deliver status reports.
• Analyzed and documented the AS-IS (current) processes and workflows. Gathered the business requirements, created and documented the TO-BE (future) processes for accounts payable, Procurement and operations, fulfillment and CRM. Analyzed and optimized processes including Procure to Pay, Lead to Cash, Trouble to Resolve.
• Created wiki links and updated SharePoint with the Visio process documents. Created training documents for content authors & administrators which included introduction doc, Component Manuals, Web support guides.
• Interviewed Stakeholders, Create Business Case document, Gather Requirements (including UI requirements and non-functional Requirements), Create Business Requirements Document (BRD), Software Requirements Specifications (SRS), Preparing Cost and time Estimates (ROM), Functional Specs definition and Technical Specs definition, conduct risk analysis, developed strategies to mitigate the risks.
• Created and managed business and functional requirements using IBM Rational Requirement Composer (RRC) and JIRA.
• Developed and Reviewed Test Plan for UAT. Actively involved in compliance support.
• Engaged with various stakeholders (Business representatives, Platform Architects, Component Designers, Process Designers, E2E and UAT) to get an agreement on the proposed solution.

Applications/ Tools: Ericsson Order Care (Concept wave), MS SQL, JIRA, IBM Rational Requirement Composer, Case wise, M.S. Visio, Adobe AEM/CQ5 and CSS

Confidential

Business Analyst

Responsibilities:

• Worked as Business Analyst for BT Open-reach. Lead the Customer Experience team, which was involved in developing enterprise process solution (L2C - Lead to Cash and T2R- Trouble to Resolve) and aided the client’s team with system integration, process design and development, process tracking, deployment and maintenance.
• Worked with Business and internal stakeholders as well as external IT staff to maintain proper functioning of business systems, and manage end-to-end business process to accomplish organizational goal that is more effective and efficient.
• Created Business Capabilities to identify new business opportunities.
• Initiated a Six Sigma (Green Belt) project for process improvement to reduce cost by 47% and time by 50%.
• Understand the customer requirements and deliver Tactical and Strategic Designs in Service fulfillment and service assurance journeys of data services for a major Broadband and ISDN service Provider.
• High Level Process design for broadband products (service fulfillment and service assurance processes) using ARIS platform (version 6.2)
• Process impacts statements (PIS reports) for upcoming broadband products and value added services.
• Mapping of existing processes with Confidential and identify the gaps as per Confidential framework. Provide high-level To-Be processes adhering to Confidential framework and identifying key performance areas for improvements.

Tools: ARIS 6.2, IBM RSA, HP Quality Center 10.00, Jira 7.0.4, Microsoft Visio