SUMMARY:

• Infrastructure Architecture and Design
• Departmental Transformation
• Strategic Planning
• Accomplished and proven IT leader with over 20 years of experience providing IT Operations and infrastructure leadership - directing strategic planning along with infrastructure architecture and design. Additional areas of expertise include:
• Technology and Systems Integration
• Strategic Planning
• Productivity Management
• Process Improvements and Best Practices
• Budget Management
• Regulatory Compliance (PCI, HIPPA, SOX, SSAE16 etc )
• Infrastructure Design and Implementation
• Organization and Staff Development
• A hands - on leader that excels at building, developing, and leading high-performing technology teams; transforming underperforming IT departments; and aligning technology initiatives with business goals.

CORE COMPETENCIES:

• Windows Server 2003, 2008 and 2012 (Extensive Skillset)
• Microsoft Exchange 2003, 2007, 2010 and 2013 Enterprise
• Microsoft SQL Server Database Administration 2000, 2005, 2008 and 2012
• Agile/Scrum Methodology
• Microsoft Lync 2010 and 2013
• Red Hat Linux (Average Skillset)
• All Microsoft Office Products
• Veritas Backup Exec
• Veritas NetBackup
• EMC Avamar
• Dell AppAssure
• VMware 5.0, 5.1, 5.5 and 6.0
• EMC, NetApp and Dell SAN Technologies
• Cisco Networking Products
• Cisco UCS Technologies
• Cisco VoIP Phones
• Budget Development and Management
• Employee Management and Leadership
• Executive Reporting
• Solarwinds Network Monitoring
• Solarwinds Application Monitoring
• Solarwinds Storage Management

PROFESSIONAL EXPERIENCE:

Director of Information Technology

Confidential, Southfield, Michigan

Responsibilities:

• Work closely with other senior management members to align IT strategy with overall corporate operational and fiscal goals
• Promote a customer friendly support environment across all IT departments
• Directed IT Operations team in the migration of Development Operations and SaaS to the AWS and Verizon cloud
• Created and structured DevOps team to support continuous integrations with SaaS based platforms
• Structured continuous integration of the cloud platform using development, QA, Test and deployment methodology
• Transformed IT staff in to cutting edge team by leadership, coaching, training and attrition
• Proved strength in facilitating audit requirements across multiple audit requirements (PCI, HIPPA, SOX, FDIC, SSAE 16)
• Facilitated all vendor management contract negotiations and 3rd party services
• Establish Information Technology vision for 12 month, 3 year and 5 year expectations
• Responsible for hiring and managing all IT Staff consisting of 5 employees
• Established and managed IT budget requirements in accordance with overall company annual budget requirements

Manager of Information Technology

Confidential, Warren, Michigan

Responsibilities:

• Managed and mentored a staff of 8 people that performed various IT functions (Server Admins, Helpdesk Support, Security Specialist and Storage Specialist)
• Support over 300 VM servers

Network Operations Manager

Confidential, Bloomfield Hills, Michigan

Responsibilities:

• Played a key role in growing the business from 66 dental offices to 171 offices in less than 5 years. Growth was primarily through acquisition. Primary responsibilities included acquisition due diligence, acquisition budgeting and infrastructure integrations. These acquisitions varied from single office to 43 office implementations across the east coast.
• Coordinated efforts with ATT and each remote dental office to implement a corporate wide MPLS network. Over the course of the integration of the MPLS, I managed and tracked all billing and cost related expenditures by doing this I recouped over $100K in billing overages from ATT.
• Established corporate IT acquisition integration procedures for due diligence, budgeting, integration planning and platform migration.
• Negotiated the move of the Data Head End from the Corporate Headquarters to Online Technology Center (Co-location) and planned the infrastructure move while experiencing zero production downtime and coordinating 3 core network providers for connectivity.
• Managed the implementation of VMware at our datacenter and reduced our operational spend by 50% by reducing overall footprint and power consumption
• Coordinated and negotiated the installation of an EMC Avamar backup solution and eliminated all tape technologies
• In a combined effort to reduce operational expense on data connectivity and telecom, I researched a single MPLS network and VoIP service using Cisco equipment at every location and providing voice in the cloud and 5 digit dialing to any office in the company. To do this I provided executive management an ROI and TCO to show reduction in operational costs by eliminating multiple vendors across 150 offices and implementing a vendor provided support platform for all telecom and data connectivity issues. This reduced annual spend by over $150K and eliminated almost $65K in annual spend on support and PBX replacements.
• Managed the support desk which consisted of 2 employees supporting 2000 end users with customer survey responses on average of 4.75 approval out of a possible 5.
• Built the department from three to eight employees in just 3 years, cost justifying each employee
• Provided annual budgetary needs by laying out the TCO and ROI, while focusing on company needs and planning for future growth
• Major contributor in developing and implementing all IT General Controls

Network Operations Manager - Server Administrator

Confidential, Southfield, Michigan

Responsibilities:

• Led the department through a successful logistics move from Hagerstown, Maryland to Southfield, Michigan. During this time we moved the entire server infrastructure in 48 hours without any operational down time. This involved the planning and design of the new data head end in Southfield, Michigan Server room design, Fire suppressant design, Redundant power, including a natural gas generator for
• Successfully implemented an asset management solution and support ticket solution that improved overall support desk response times. The solution also improved the ability to deploy software updates, patches and general end user maintenance.
• Accomplished the configuration and deployment of Websense Content Filtering platform. This was in effort to provide web security and adhere to internet liability legal standards.
• Successfully replaced a company’s IT infrastructure (national voice and data network) with high-speed lines and a VoIP solution as well as rewired and standardized store network infrastructures over a span of six months

Network/Server Administrator

Confidential, Auburn Hills, Michigan

Responsibilities:

• Research, Development and Manufacturer of cutting edge solar technology
• Helped lead the IT Department from 2 servers and 50 employees to 40 servers and almost a 1000 employees.
• Planned and designed the entire network infrastructure in 2 - 180,000 sq ft facilities. Including a complete overhaul of network core components from HP to Cisco network devices
• Designed and built the company’s first Microsoft Exchange server
• Designed and built the company’s Active Directory
• Oversaw all PC based systems, network, server and security systems