SUMMARY:

• Proven Information Technology (IT) executive with demonstrated career success in improving IT service delivery including software development, high availability systems, efficiency in managing and reducing expenditures, and improving or repairing IT/business relationships.
• Broad background of experience in commercial, non - profit and government service that enables engagement and effective management of IT business services.
• Industry experience includes Education, Consulting, Travel, Financial Services, Bio-medical, Real Estate, and IT outsourcing in both established and start-up organizations.
• Depth and breadth of experience in all aspects of IT; architecture, software development, infrastructure, service management, and quality, makes me uniquely qualified to work across organization barriers to produce positive results.
• Demonstrated record of accomplishment in leading initiatives with performance based metrics, financial and relational skills that enabled consistent performance across organizational boundaries.
• Business savvy acumen assured effective and credible working relationships with internal and external customers at all levels and situations.

SPECIFIC ABILITIES INCLUDE:

• Information Security Network Operations Center
• BI Analytics Application Development & Support
• IT Infrastructure and Operations
• AWS Webservices
• IT Strategic Planning and Program Management
• IT Process Improvement Technical Architecture
• IT Governance ERP and Confidential Applications Help Desk

PROFESSIONAL EXPERIENCE:

Confidential, Reston, VA

Vice President, Shared Services / BI Reporting Strategist

Responsibilities:

• Established hybrid cloud architecture and led migration of applications to key partners including AWS. Leveraged benefits of virtual servers and cloud services to develop a Virtual Data Center model, automating provisioning and self-service, reducing hosting costs by 30%. Defined Devops support model.
• Converted BI reporting portal to a scalable AWS Cloud based hosting model, reducing data aggregation processing by a factor of 10x and reduced report execution times.
• Leveraged consumer IT services for a ‘Next Generation Desktop’ project to change the delivery of user applications and services through incorporating virtualization, web 2.0 technologies, desktop video, unified communications and cloud based file sharing / collaboration.
• Led efforts to support personal consumer devices through a Confidential ( Confidential ) program for mobile devices, reducing service cost and achieving a positive ROI of 130%.
• Instituted ITIL v2/3 processes, technology modernization, measurement and operational change management, improving service levels across the board to exceed 99.99%.
• Established a service catalog for services with negotiated business service levels, key performance indicators and benchmarked service cost using ServiceNow, achieving a 20% increase in overall customer satisfaction.
• In a benchmark by Alsbridge comparing in-house costs against third party managed services, my infrastructure costs ranked in the top 99% of organizations in cost efficiency.
• Devised, proposed and instituted a corporate enterprise security practice for company policy, records retention, information classification and disaster recovery. Program activities based on ISO 27001, 22301. Maintain active PCI Level 1 compliance.
• Developed a ‘right-sized’ IT Governance framework and led the assessment across all IT process areas to define current and targeted maturity levels, including organizational principles, policies and procedures.
• Led a team to reduce IT total cost of ownership (TCO) resulting in a three-year operating cost reduction of 20%.
• Chosen to lead an organization wide team initiative for employee engagement and enablement, launching a technology forum and three different organizational work streams (mobile device access, collaboration services, and end-user technologies) to improve employee productivity.
• Upon departure of the incumbent, shared responsibilities as the acting CIO.

Confidential, Falls Church, VA

Senior Director, Architecture & Planning

Responsibilities:

• Led IT strategic planning for the enterprise IT roadmap that drove significant reduction in IT investment while improving compliance to federal regulation.
• Developed and gained executive management support for enterprise architecture governance and implemented SOA.
• Ensured product section applied criteria of business value, QOS, ROI, and CMMI process, resulting in a cost savings of almost $1M.

Confidential, Sterling, VA

Director, Systems Development

Responsibilities:

• Improved working relationships with the internal business partners and drove conversations from requirements gathering to one of business value and technology needs. This led to a refocus of IT priorities and implementation of a new Confidential system that helped preserve our largest customer that had been at-risk.
• Established best practices for the System Development Lifecycle (SDLC), release management, and code control.
• Directed implementation of web-based systems to exchange traveler and reservation data using real time web services. The systems allowed the business to explore new partnerships and line of business opportunities.

Confidential, Fairfax, VA

Vice President, Operations

Responsibilities:

• Designed and implemented a fully redundant system architecture including web application and database services.
• The system was in place within 120 days of project start.
• Developed the RFP to outsourcing web-hosting services with the ASP hosting vendor for system support.
• Instituted a Customer Service practice inclusive of Confidential, online self-help and interactive service. Setup the matrix of support, service levels, and selected customer service tools for user self-help.

Confidential, Reston, VA

Assistant VP, Technical Services/Enterprise Architecture

Responsibilities:

• Responsible for procurement and asset management, saving several hundred thousand dollars in annual IT costs.
• Evaluated and selected application middleware message queuing products and deployed an enterprise data exchange, reducing the partner on boarding process from months to weeks.

Director/ Assistant VP

Confidential

Responsibilities:

• Provided technical leadership, tactical and strategic direction to a department of one hundred-sixty for the design and deployment of infrastructure components in a large mainframe and distributed client/server computing environment. Managed the corporation’s desktop, client/server, data network, and Internet systems with an annual budget of $12.5m.
• Deployed the company’s first ecommerce online student loan originations application performing over $1 billion in loan volume in its first year of operation.
• In 1995, led the effort to create Confidential ’s first Internet presence, in anticipation of a business need, and allowed for the rapid deployment of Confidential ’s Internet based services once the business requested this capability. Ongoing management for corporate firewalls, Internet file transfer, and Confidential solutions.
• Successfully planned, provisioned, and showed 100% reliability in disaster recovery for all systems.
• Using a custom network design, led re-location of Confidential ’s data center and servers, as well as a thirty-five location WAN, 5000 user LAN to a new facility with no loss of availability and no service disruption.

Senior Technical Analyst

Confidential

Responsibilities:

• Proposed, designed, configured, and implemented a corporate Metropolitan Area Network connecting LAN segments in two geographical areas (eleven buildings) using a private fiber backbone, allowing for network communications between all Confidential locations.
• Completed Installation within 90 days from project start.
• Created a Quality Improvement training program, based on the Crosby Quality Improvement Process and presented training to employees in the Eastern region of the company. Developed quality process measures and corrective action processes, reducing manual work efforts by as much as 20%.
• Managed three operational departments responsible for Confidential 's East coast communications network.
• Implemented facilities management for "lights out" operation of remote processing centers.
• Oversaw major technical projects for customer migrations and product installations for reporting, ERP and statistical analysis systems.
• Performed a variety of software development activities, project management, training and documentation for data analysis systems, graphics, and statistical reporting for commercial and federal customers.