SUMMARY:

• A Professional with 6 Years of IT experience around 4 years of experience in SFDC platform and over 2 years of experience with Java technologies.
• Involved in various stages of Software Development Life Cycle (SDLC) in agile methodologies, including maintenance of standalone object - oriented enterprise applications.
• Hands on expertise in Configuring, Implementing, Administration and Maintenance of the Salesforce platform, along with development of Apex Test Methods, Apex Web Services, Visualforce Pages, Visualforce Components & Controllers, Triggers, Force.com IDE, SOQL & SOSL Queries.
• Working experience on requirements related to Salesforce Lightning Platform.
• Developed components on lightning platform to meet the requirements of the client.
• Developed various customized solutions for Retail Portal, Customer Portal, to integrate Inventory Management system, Customized Order Management, Order Processing and Billing Applications to FORCE.COM.
• Extensive experience in using declarative features like Validation rules, Assignment rules, Auto-Response rules, Escalation Rules, workflows, e-mail services for satisfying complex business process automations.
• Proficient in dealing with the functionalities related to the Service cloud and Sales Cloud.
• Configured and maintained User Security permissions according to organizational needs.
• Developed Visualforce pages to help Managers and Directors to approve sale processes.
• Knowledge on Apttus(CPQ), Veeva CLM content and irep application.
• Experience in using Force.com Web services API for implementing web services in the application for access to data from different users.
• Effectively employed Apex Data Loader, Import Wizard and Data Manipulation Language for Data Migration and management in bulk.
• Hands-on experience with Rest API services to Callout WebServices when integration is needed for an application.
• Used JDBC to access DB2 UDB database for accessing customer information.
• Experience in wide range of languages and technologies such JavaScript, XML, HTML 5, JSON, CSS, JQuery.
• Working knowledge of design patterns with the ability to code to architectural documentation.
• Solid communicator with exceptional team-building skills, dedicated, self-motivated achiever and ability to work independently and perform well within cross-functional teams.

TECHNICAL SKILLS:

Salesforce Technologies: Salesforce CRM

Salesforce Tools: Eclipse, Apex Data Loader, force.com

Programming Languages: APEX, Java

Databases: Oracle 8i, 9i, 10g, MS Access, SQL.

Web Technologies: Visual Force, JavaScript, Html, CSS, JQuery, Xml

Salesforce Development: Profiles, Tabs, Reports, Dashboards, Roles, Sharing Rules.

Operating System: Windows, Linux, OSX.

Data Base: SOQL, SOSL

SFDC AppExchange Apps: Attachment Manager, Field Trip, Rollup Helper, Case Flags, Conga, Dupe Catcher.

PROFESSIONAL EXPERIENCE:

Confidential - Whippany, NJ

Salesforce Developer

Responsibilities:

• Developed SFDC approval workflows for tasks from interview schedules and approvals for further interviews finally resulting into offers.
• Involved in creating user roles and role based Hierarchy for the organization.
• Created automatic case capture from partner website using Web-to-case.
• Developed Lightning components to meet the requirements of the field reps.
• Worked on Salesforce Lightning environment.
• Developed Visualforce pages to change the entire look and feel, tabs and views of the Salesforce.com UI in accordance with the company requirements.
• Developed SOQL and SOSL queries to get data from different related objects.
• Moved Data into different sandboxes in the organization by writing the component list.
• Use Data Loader to insert, update, and bulk import or export of data from Salesforce.com objects.
• Worked on Rest API to design and support Web Service call outs to SAP and Oracle Data Warehouse.
• Set Up and Manage Salesforce partner, user, Communities.
• Used Jitterbit to move data from and to Salesforce platform.
• Worked on Veeva Vault, CLM content and iRep application.
• Worked on Apttus (CPQ).
• Created Surveys for the Business users, added Survey questions and publish the Survey to end users online.
• Set up Employee Communities, Partner Communities.
• Made new feature enhancements on Service cloud console view and developed Visualforce components.
• Wrote triggers to process incoming service e-mail requests from customers to automatically create new case records.
• Worked with call configuration and customization in veeva online and Irep application, allowing users to capture every aspect of their interactions with HCP’s (Health Care Professional).

Environment: Salesforce.com, Apex, Visual force, triggers, Custom Objects, Custom Tabs, Email Services, Sandbox Data loading, Jitter bit, Veeva CRM, Sandbox data loading, workflow, validation rules, SOSL, SOQL, data loader, reports, dashboard, Force.com IDE

Confidential, Wilmington, DE

Sales force Admin/ Developer

Responsibilities:

• Created user profiles and role based hierarchies to enable field level security during approval phases.
• Developed SFDC approval workflows for tasks like approval for discounts to long standing accounts, and new customers as well.
• Created custom objects and processes as per the requirements in the project.
• Developed SOQL and SOSL queries for data manipulation as well as to get data from different related objects in the custom pages.
• Generated reports for the Managers and Regional Managers to track performance and sales.
• Developed triggers to process incoming service e-mail requests from customers to create new case records.
• Developed Apex classes , Visualforce components and extensions.
• Created templates for approval processes, approval page layouts and defined approval actions.
• Setup Web-to-Case, Web to Lead in the organization.
• Created users , roles , public groups and implemented role hierarchies , sharing rules and record level permissions to provide shared access among different users.
• Experience working in service cloud , supporting cases , developed workflows and triggers for automated case resolutions.
• Used Rest API to call out web services for integration.
• Involved in defining time triggered tasks, and setting up custom email alerts as per the business requirements.
• Used Data Loader to migrate data in CSV formats to Salesforce platform.
• Used sandbox for testing the custom scripts and visualforce pages, migrated the code to the deployment instance after testing.

Environment: Saleforce.com platform, Apex, Visualforce, Data Loader, Workflow & Approvals, Reports, Custom Objects, Custom Tabs, SOQL, Email Services, Sales cloud, Service cloud, Security Controls, Visualforce Controllers, Sandbox data loading, Data Loader, SQL

Confidential, Newark, NJ

Salesforce Developer

Responsibilities:

• Implement ed the documented requirements and reports , assisting in all configuration activities.
• Coordinated work assignments with developers and Administrators throughout the product development life cycle.
• Designed and developed workflow rules, v alidation rules, and customizations within SalesForce.com.
• Created users, roles , public groups and implemented role hierarchies, sharing rules and record level permissions to provide shared access among different users.
• Developed Apex classes , Visualforce components and extensions.
• Integrated the web services by generating the necessary stubs from the WSDL files for extracting the data from external systems to display in the pages of salesforce.com
• Email to case functionality to help customers get fast answers to questions and to receive automatic notifications when content of interest is created or updated. This feature ensured that the employees always received up-to-date information.
• Created various Reports (summary reports, matrix reports, pie charts, dashboards) to assist managers to better utilize Salesforce as a sales tool.
• Created templates , approval processes, approval page layouts and defined approval actions on them to automate the processes.
• Creation of dashboards based on reports and key performance indicators for chief executives.
• Used SOQL for data manipulation needs of the application using platform database objects.
• Participate in design meetings and contribute to technical approach.
• Implemented search , filtering , and tagging features to make it easier for sales to locate relevant marketing content and documents in SalesForce.com CRM Content.

Environment: Salesforce.com, Apex, Visual force, triggers, Custom Objects, Custom Tabs, Email Services, Sandbox Data loading, data loader, Integration Techniques, Sandbox data loading, workflow, validation rules, SOSL, SOQL, report, dashboard, Ant Migration tool

Confidential, Secaucus, NJ

Salesforce Developer/Admin

Responsibilities:

• Designed, and developed Apex Classes , Controller Classes, extensions and Apex Triggers for various functional needs in the application.
• Used Force.com developer toolkit including Apex Classes, Apex Triggers and Visualforce pages to develop custom business logic.
• Used Salesforce Automation Process, created workflow rules and defined related tasks, time - triggered tasks, email alerts , field updates to implement business logic.
• Implemented/Implementing Security Settings and configured profiles and permission sets.
• Experience working in service cloud, supporting cases, developed workflows and triggers for automated case resolutions.
• Used SOQL for data manipulation needs of the application using platform database objects.
• Worked as enhancement developer and team member, performed the roles of Salesforce.com Developer and Administrator in the organization.
• Implemented inside sales telephonic plug-in application implementation.
• Customized application to extend Salesforce functionality and wrote Apex Classes to provide functionality to the Visualforce pages .
• Involved in architectural discussions around real time synchronization of SharePoint Document libraries with Salesforce content Libraries.
• Created and used Email templates in HTML and Visualforce .
• Implemented Web to Case and Email to Case to capture user issues to provide customer support.
• Worked on the security level setting in the company for all the levels.
• Responsible for setting up web service integrations .

Environment: Saleforce.com platform, Apex, Visualforce, Data Loader, Workflow & Approvals, Reports, Custom Objects, Custom Tabs, SOQL, Email Services, Sales cloud, Service cloud, Security Controls, Visualforce Controllers, Sandbox data loading, Data Loader, SQL

Confidential, Boca Raton, FL

Java Developer

Responsibilities:

• Built the Application based on Rational Unified Process (RUP).
• Analyzed and developed UML with Rational Rose including development of class diagrams, sequence diagrams, use case diagrams and activity diagrams.
• Developed using the MVC architecture and employed the Struts Framework and used Validator Framework and Tiles Framework as a plug-in with struts.
• Developed user interface using JSP, JSP Tag libraries (JSTL) and Struts Tag Libraries
• Used Java Message Service (JMS) for reliable and asynchronous exchange of important information’
• Used Hibernate in data access layer to access and update information in the database.
• Implemented various XML technologies like XML schemas, JAXB parsers for cross platform data transfer.
• Used Restful WebServices for design and implementation.
• Used JDBC to access DB2 UDB database for accessing customer information.
• Developed application level logging using Log4J.
• Used SVN for version controlling and JUnit for unit testing.

Environment: J2EE, WebSphere Application Server v8.5, RAD, JSP 2.0, JSP, JavaScript, WSDL, SOAP, Hibernate, JUnit, SVN, Restful WebServices, HTML5, CSS3

Confidential

Java Developer

Responsibilities:

• Involved in the analysis, design, implementation, and testing of the project.
• Involved in fixing bugs and unit testing with test cases using JUnit.
• Implemented the presentation layer with HTML, XHTML and JavaScript.
• Wrote complex SQL and Stored procedures.
• Developed web components using JSP, Servlets and JDBC.
• Designed tables and indexes.
• Developed user and technical documentation.
• Implemented database using SQL Server.

Environment: Java, JSP, JUnit, Eclipse IDE, Servlets, JDBC, JavaScript, MySQL