PROFESSIONAL SUMMARY:

• Working as Senior Associate with Liquidhub with close to 9 years of experience in Siebel CRM version 8.0, 7.8, 7.7, 7.5.
• Extensive experience in Functional and User Interface configuration of Siebel Applications using Siebel Tools.
• Functional Expertise in areas like Retail, Consumer Goods, Call Center, Manufacturing, Loyalty and Retail Order Management.
• Knowledge of CRM On Demand.
• Experienced in OPA ( Oracle Policy Automation), Siebel Loyalty Management and Task based UI.
• Experienced in handling large team in Onsite offshore model.
• Experienced in requirement Solution and POC’s.
• Expertise in Workflows, Configuration and Scripting.
• Siebel Integration with other systems using Web Services and HTTP methodologies.
• Expertise in Product Configuration and Pricing Configuration, Order Management.
• Experienced in EAI solutions using Siebel EAI components and Siebel Work Flow, policies, Business Service, Siebel Application Configuration, External Business Components, data Mapper, eScript, Smart Scripts Task Based UI, Assignment Manager, HTTP and soap architecture based web services.
• Involved in different types of testing like functional, performance, regression testing, Integration testing, user acceptance testing and end - to-end testing.
• Experienced in writing Test plan, Test Scenarios, Test cases and Test strategies.
• Database querying and data manipulation using SQL and PL/SQL.
• Requirement and Gap analysis for the set of enhancements.

TECHNICAL SKILLS:

Applications: Siebel 8.1.0.7/7.8/7.5/7.0 Siebel eFinance /Call Center/ eService/ Consumer Goods

Siebel Modules: Accounts, Contact, Agreement Management, Order Management, Activities, Email Response, Service request, List Management, Loyalty Management, Campaign Management and Assignment Management

Platforms: Windows XP/NT/2000, DOS

Web Technologies: VB Script, Java Script, XML, Web services, HTTP.

Middle-ware: MQSI

Languages: C, Visual Basic, eScript, PL/SQL

RDBMS: Oracle 8.0/9i/10G/11i, SQL Server7.0.

PROFESSIONAL EXPERIENCE:

Confidential

Senior Associate

Responsibilities:

• Involved in Client Meetings in Requirement analysis and information gathering form the Business analysts.
• Conducted business demos and presentations.
• Worked on complex configuration and business services.
• Responsible for creating Workflows for various configuration and interface requirements.

Confidential

Siebel Technical Lead

Responsibilities:

• Leading the Solutioning Team for the key requirements.
• Leading POC’s in Version 8.0.6 for Services Applications for Key Requirements.
• Leading Feasibility check for Key Requirements.
• Leading design and development team for Independent Modules

Environment: Siebel Services 8.0.6 SIA

Confidential, Mellon, NY

Siebel Business Analyst

Responsibilities:

• Lead an offshore development team.
• Onsite - offshore coordination and Helping offshore team members to close the critical issues in Technical and Functional aspect.
• Involved in High Level requirement Gathering and Design of the Solution.
• Captured Key learning in the Upgrade and fixed the errors.
• UI clean up and brought the application in 8.1 as expected.
• Involved in Client Meetings in Defects analysis and information gathering form the Business Users.
• Worked on BIP Automated workflows
• Fine-tuned the Script and workflows post upgrade.

Environment: Siebel eFinance 8.1.3.13 and IBM DB2

Confidential

Siebel Technical Lead

Responsibilities:

• Involved in Client Meetings in Requirement analysis and information gathering form the Business Users.
• Conducted business demos and presentations.
• Preparing the Functional and Technical design document and also reviewing them.
• Onsite - offshore coordination
• Reviewing Configuration in Siebel tools 8.1
• Worked on complex configuration and business services
• Worked on Task Based UI for District and workgroup hierarchy.
• Responsible for creating Workflows for various configuration and interface requirements.

Environment: Siebel Sales 8.1

Confidential

Onsite Configuration Lead

Responsibilities:

• Conducted business demos and presentations.
• Involved in Client Meetings in Requirement analysis and information gathering form the Business Users.
• Responsible for Client interaction regarding the design related process which includes requirement discussion, solution design,
• Worked on Custom module for card generation in Siebel which also accommodate each banner rules around card generation.
• Worked on web services to integrate with B2C sites for card enrollment and customer profile updates.
• Developed an interface from the Siebel side with Spoke application using HTTP transport for receiving the Alternate Id for the customer.
• Worked on complex configuration and business services for Customer’s Promotional House holding and Alt ernate Id modules.
• Worked on MQSeries workflow for sending/receiving customer profile information along with card details to Siebel UCM application.
• Worked on Task Based UI for Customer Loyalty Card Enrollment and Profile update by call center agents using Siebel Call Center application.
• Worked on EBC’s to allow points adjustments by call center agents directly into external database.
• Worked on custom Merge business service to merge duplicate customer, address and membership records.

Environment: Siebel Call Center

Confidential

Siebel Developer

Responsibilities:

• Worked on all development related activities.
• Preparation of functional design documents based on client's requirements.
• Configuration done as per the Business requirement using Siebel Tools. Writing code, Business Services and creating WFs.
• Preparing UTCs and executing them. Also Prepared UTRs and Root Cause Analysis document for different entities. Defect fixing to the effects rose during the Testing phase.

Environment: Siebel Consumer Goods 7.8.2.3

Confidential

Project Engineer

Responsibilities:

• Contributing towards e-scripting, BS and configuration. Also, involved in bug fixing and testing.
• Involved in resolving production tickets, writing and executing batch jobs involving eim jobs, writing PL/SQL blocks of code.

Environment: Siebel Financial Services 7.5.3

Confidential

Project Engineer

Responsibilities:

• Upgraded Configuration Review Tool and upgraded it to Siebel 7.5,7.7,7.8 versions.
• Finding out bugs in the Confidential (Configuration Review Tool) and fixing the same
• Involved in checking the configuration of different objects based on the standards.
• Web Services POC This POC was done on Siebel to External Application Integration through Web Services.
• Reusable components Work: Worked on EAI queuing BS and Named Subsystem parameter in Server for Inbound http Request. Also used a Java tool to post XML onto Siebel.

Environment: Siebel 7.5, 7.7, 7.8