SUMMARY:

• I would kindly like to submit my resume for consideration for a Senior Management IT position.
• My background includes Project Management, Application Development, Information Systems, Auditing, Property Software Management, Quality Assurance Management, Software Testing (Manual & Automation), Web and Computer Based Training Development.
• Each position has required high levels of autonomy, time and skills management, and the ability to work in a team atmosphere in an effective manner.
• As a result, I have been able to competently and effectively manage my responsibilities, customer requests, management concerns, employees and coworker needs on a daily basis.
• These experiences have included working with all levels of Management and required becoming proficient with, project management, development, and testing tools.
• I am seeking the opportunity to exercise these skills where I can continually contribute to the organization and continue to grow in my professional career.
• I would like an opportunity to meet with you to discuss my goals and objectives, and how my experience can help contribute to the continued success of your organization.
• I look forward to hearing from you soon regarding an interview. In the interim, thank you for serious consideration of my credentials.

Software Skills

Development Software used: Xcode, Visual Studio 2003 - 2010 (C# and VB), .NET compact framework, and Objective C.

Quality Assurance Tools: WinRunner, LoadRunner, Test Director, CaliberRM, PVCS Tracker, and Macromedia Captivate

Operating Systems used: MAC OSX, Mavericks, Lion, Leopard, Windows 8, 7, Vista, XP Pro, and Server 2003, 2005, and 2008.

Proficient in Management/Administrative Software: Microsoft Project 2003 - 2010, Microsoft Office Suite (Visio, Word, Excel, InfoPath and PowerPoint)

PROFESSIONAL EXPERIENCE:

Confidential, Washington, DC

Supervisory IT Specialist - Operations Manager

Responsibilities:

• Managing the Agency’s IT HelpDesk and support staff of 8.
• Leading the implementation, migration and training of the new HelpDesk software (BMC Foot prints)
• Prioritize support assignments for staff
• Design and lead the coordination of all infrastructure upgrades and enhancements
• Agency’s IT hardware
• Responsible for the procurement cycle, deployment, and maintenance of all agency’s IT hardware.
• Copiers/printers
• PCs/Laptops/Tablets
• Cell phones
• Manage the Agency’s network infrastructure in conjunction with buildings facilities and maintenance. Coordinate office remodels and support all network infrastructure changes.
• Responsible for the maintenance of 4 satellite facilities, including the upkeep of all public regulatory standards.
• Hardware virtualization, security, and configuration of any publicly facing software applications.

Confidential, Seattle, WA

Applications Specialist

Responsibilities:

• Implementation and ongoing support of:
• Property Management (Yardi version 6)
• New Modules upgrades
• User Administration
• Infrastructure design and implementation
• Report creation
• Work Orders
• Document Imaging System (OnBase)
• Upgrade support from version 9 to 11
• Custom Reports
• Project Management
• Managed the Enterprise One (E1) upgrade
• Created and maintained projects plans for Yardi, OnBase and E1 upgrades.
• Documented upgrade plans and architecture upgrades.

Confidential

IOS Developer

Responsibilities:

• 5+ years’ experience in iOS development. Currently refactoring all released apps for iOS 6.
• Programming in Objective C using Xcode development environment.
• CoreData, UIKit, Twitter integration, iAd, and MessgaeUI.
• Successfully released 6 Confidential /iPad apps on iTunes.
• Apps under developer name Confidential .
• Member of the iOS Developer Program

Confidential, Kensington, MD

Applications Development Manager

Responsibilities:

• Managed annual budget of $1 Million+ and supervised four employees.
• Supervised and coordinated maintenance and development of Confidential software systems.
• Consulted with users & management to analyze information system needs & functional operations to determine the scope & priorities of projects.
• Created plans for systems development, software purchases & budget.
• HUD coordinator.
• Supervised the development, implementation, installation & operation of all Confidential software applications:
• Property Management (Yardi version 6)
• New Modules upgrades
• User Administration
• Report creation
• Vendor support issues
• Customer Relationship Management (Microsoft Dynamics CRM Service module 3.0)
• User Administration
• Custom Form and reports development.
• Document Imaging System (SentryFile & Alchemy)
• Web Site and Content Management (Adobe Contribute)
• Online Waiting List
• Online Survey System
• Trained employees & users on the technical aspects of the Confidential software systems.
• Assisted the CIO with the development of information systems policies & controls to ensure data accuracy, security, legal & regulatory compliance.
• Performed computer operation scheduling, backup, storage, & retrieval functions.
• Developed, maintained & tested and disaster recovery plans.

Confidential, Washington, DC

Senior Test Analyst

Responsibilities:

• Performed manual functionality/automated performance testing on Polygraph Workflow Application (PWMA).
• Executed manual test scripts to verify application functionality matched requirements.
• Created automated scripts for performance and stress testing application, server and database.
• Pre-paired Test Analysis Report which contained load/stress testing scenarios results.
• Automated manual test scripts to conduct regression testing.
• Created On-line tutorial using Captivate software.

Tools: Used: PVCS Tracker, Macromedia Captivate, Mercury WinRunner and LoadRunner.

Confidential, Fairfax, VA

Senior Test Analyst

Responsibilities:

• Created System Testing portal using LiveLink content management system. Setup users, groups, and permissions. Implemented calendar functionality and provide training for portal use.
• Performed major version release, sustainment, and regression testing of the Defense Travel System ( Confidential ).
• Developed detail test scenarios from requirements.
• TestDirector administrator for system test team. Developed online training for TestDirector using Macromedia Captivate.
• Integrated CaliberRM (Requirements management system) with TestDirector. This provided the ability to directly map requirements to test cases and improve communication between departments.
• Created defect trend analysis based on defect priority.
• Performed regression testing using an automated framework. The framework’ UI was developed with C# (.NET) and captures test scenario’s and stores them in SQL server. The test scenario execution is performed by custom WinRunner functions. All test scenarios are populated to TestDirector. Automated test execution results are also stored in TestDirector.
• Helped in the design, development and deployment of the above mentioned automated framework. Specifically, helped with initial C# code used for the TestDirector integration of test scenarios and execution results.
• Developed custom applications used to report daily test team statuses and metrics to management. These applications extract all data directly from TestDirector via an API. Applications were developed with Visual Basic .NET 2003 and C#.

Tools: Used: C#, Visual Basic .NET 2003, Adobe Captivate, WinRunner, LoadRunner and Test Director.

Confidential, Washington, DC

Contract Consultant

Responsibilities:

• Responsible for planning, preparing and executing load performance tests for Ariba:
• Prepared performance test environment for application in consultation with technical infrastructure team(s).
• Prepared test data for execution of tests.
• Executed tests and made necessary adjustments for regression and sanity tests.
• Analyzed results and completed test results report.
• Responsible for Configuration and Release management for the Ariba implementation:
• Used PVCS version manger to coordinate and promote software builds into testing and production environments.
• Acted as PVCS tracker administrator maintained and enforced defect tracking procedures
• Conduct release board meetings to discuss and prioritize functionality for each release.
• Created Web Based and Computer Based training using Macromedia’s Studio MX 2004

Tools: Used: Mercury WinRunner, LoadRunner, QuickTestPro (6.5) and Test Director.

Confidential, Washington, DC

Contract Consultant

Responsibilities:

• Created manual functional test scripts for conversion to automated test scripts.
• Validated software releases against defined functionality requirements with WinRunner using GUI checkpoints.
• Created load performance test scripts to minimize user involvement during performance testing.
• Wrote and implemented defect management procedures.

Tools: Used: Mercury WinRunner, LoadRunner and Test Director.

Confidential, Gaithersburg, MD

Quality Services Manager

Responsibilities:

• Created and defined Quality Services operational plan staffing and projections.
• Developed and implemented Quality Services standards and procedures.
• Developed strategies for functionality, usability, and performance testing for Bioinformatics software.
• Validated data integrity between database conversions and implementations.
• Evaluated and recommended Quality Services tools (Mercury WinRunner and Segue Silk Test), equipment and training budget(s).
• Tested all software/hardware.
• Conducted customer interaction for user acceptance testing.
• Developed company web site and provided project management.
• Quality Services Testing responsibilities:
• Tested bioinformatics application that started out web based then moved to client server. Application used Java Swing for GUI front end; Middle layer used Java J2EE technology for client to web server communication and to an Oracle backend relational database.

Tools: Used: Rational Unified Process 5.5, Segue's Silk Test and Radar (defect tracking software).

Confidential, Bethesda, MD

Quality Assurance Manager

Responsibilities:

• Redefined quality assurance approach to functionality, usability, and performance testing.
• Improved process and methodology procedures for testing and issue management.
• Determined and planned Quality Assurance tools, equipment and training budgets.
• Utilized Functional/Regression testing with WinRunner to validate new release functionality via GUI checkpoints based on requirements.

Tools: Used: Rational Unified Process 5.5, Mercury’ s WinRunner, LoadRunner, Test Director, Segue ’ s Silk Test and Radar (defect tracking software).

Confidential, Reston, VA and King of Prussia, PA

Quality Assurance /Project Manager

Responsibilities:

• Created change control management, Configuration Management, Problem resolution procedures.
• Developed, implemented, and managed QA plans and procedures for all products/projects.
• Evaluated and implemented defect tracking tools.
• Developed test plan(s) and implemented automated testing/tracking tools.
• Planned, directed, and coordinated activities of multiple, large ($500,000 to 1M+) projects to ensure accomplishment of project goals and objectives within prescribed time frames and funding parameters.
• Acted as primary client contact, provided final creative and functionality decisions on projects with input from client, Art Director and Technical Director.
• Created and executed production schedules, estimates, and production reports associated with projects.
• Tracked budget activities and defined project scopes.
• Supervised technical and design teams for task completion and compliance.
• Provided leadership, motivation, team building, and conflict management solutions.

Tools: used: Dreamweaver, Flash, MS Project, and MS Word.

Confidential, Philadelphia, PA

Technology Division Manager

Responsibilities:

• Worked with clients and project managers to translate product objectives into technology requirements.
• Developed detail design documentation used to develop & implement products.
• Created project plans that included resource requirements, timelines and budget impact analysis.
• Conducted progress project reviews for senior management.
• Developed project status reports using established evaluation criteria and measurements made changes/decisions as necessary, to keep projects on schedule and within budget.