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Senior Manager Resume

Santa Clara Ca Lincolnshire, IL

SUMMARY:

  • Strategic Product Planning Product Marketing Global Markets Partner/Channel Management eCommerce Agile Methodology Project Management Evangelist Business Development
  • Highly accomplished, visionary product development and program leader with proven strategies for best practice Confidential and Confidential product launch, leading cradle - to-grave product portfolio management from concept to delivery.
  • Established partnerships and alliances with business partners, customers, and opinion-leaders; authored and published technology-related, thought-leadership.
  • Foster continuous improvement of processes, products, and standards through hands-on involvement with every stage of product planning, development, and rollout.
  • Possess complementary expertise across the entire life cycle of product engineering, businesses development, marketing, sales, licensing, analytics, data analysis, customer engagement, and implementation. Excellent negotiator with good communication skills.

CORE COMPETENCIES:

  • Global Product Management-PLM
  • Partner Management
  • Market Research, Compet. Intel.
  • Program & Project Management
  • Business Cases & ROIs
  • Financial Models and Dashboards
  • Executive-level Presentations
  • Roadmaps & Launch Strategies
  • Long Range Product Plans
  • Use Case, Solution Architecture
  • Go-to-Market Strategy & SWOT
  • Product Positioning & Branding
  • Competitive Pricing Tactics
  • Customer Relationship Mgmt
  • Product Marketing, Strategy
  • Market Analysis, Data Analytics
  • Prospect & Lead Generation
  • Demos & Value Propositions
  • Customer Experience/Journey
  • Product Owner, Scrum Master
  • Off-shoring & Outsourcing

TECHNICAL SKILLS:

Platforms: Windows, Linux, MS DOS, iOS, Android.

Programming Technologies: C/C++, Java, Python, ASP, .NET, Visual Basic, XML, HTML, Web Methodologies

Networking, Mobile & Web Technology: TCP/IP, LAN/WAN, VoIP,, RFID/Barcode, Bluetooth, SaaS, SEO, Wireless(802.11 a/b/g/n), Search Engine Optimization, Service Oriented/Cloud Architecture, Web Services and XMPP

PROFESSIONAL EXPERIENCE:

Confidential, Santa Clara, CA & Lincolnshire, IL

Senior Manager

Responsibilities:

  • Definition, design and development of mobile solution for iOS, Android OS and Windows/MAC to enable voice, unified communications and collaboration.
  • Launched apps for business productivity at iTunes and Play Stores.
  • Improve user experience of web based client for presence, IM, and call controls, and web administration.
  • Implemented various security features from network security to application layer security to comply with Confidential requirements. Provided quality dashboards for performance of the product/solution to administrators.
  • Implemented Agile methodology, Scrum Master and Product Owner.
  • Integration and management of 3rd Party products with Confidential ’s Confidential system and provide a total solution.
  • Demonstration of real time communications platform via IOT Platform (Microsoft Azure).
  • Go-to-Market planning & strategy, and streamlined pricing structure with one pricing with services options.
  • Created numerous User Interfaces for quick view, a promoter of User Experience for all of my products.
  • Assist, interact and guide Confidential global regional teams to improve sales, trade-shows, RFP’s and marketing.

Confidential, Milpitas, CA

Senior Global Product Manager

Responsibilities:

  • Launched global SaaS product for virtualized contact center operations with remote agent connectivity, realizing $20M in revenue growth, through repositioning of a soft phone desktop to Integrated data analytics to contact center reports.
  • Developed and launched a new international version of the outbound software product for a $50M annual revenue increase. Evaluated CC solutions portfolio for PCI, HIPAA and Sarbane-Oxley Compliance.
  • Initiated hosting and multi-tenancy to selected products utilizing web, SaaS and cloud architecture.
  • Trained and managed product development teams in India, standardizing product management processes to ensure outstanding quality.
  • Introduced Agile development methodology for development of service packs and CFDs, substantially improving customer satisfaction, for a 20%+ increase..
  • Built a centralized Web management application for contact center products with SOA architecture.
  • Initiated new licensing methodologies and algorithms.

Confidential, San Jose, CA

Product Management, Commercial Business Partner

Responsibilities:

  • Developed and implemented product life cycle management strategies across positioning, marketing, pricing, and sales, developing business cases, financial models, strategic plans, and product performance management tools to build a competitive advantage.
  • Created product demonstration and sales support tools, including improved system configuration tool; designed and launched executive dashboard reporting providing real-time views into financial performance.
  • Drove a $6M increase in profitability through insightful revamping of the warranty process.
  • Overhauled sales management and service practices, introducing regional quotas and highly visible sales metrics; rapidly realized a 20% improvement in previously underperforming products. Championed entry into the software-as-a-service (SaaS) market, developing business cases, financial models illustrating a projected $50M in annual revenue. Introduced competitive pricing portfolio for North American SMB markets.

Confidential, Sunnyvale, CA

Senior Partner Product Manager / Consultant

Responsibilities:

  • Instrumental to business development efforts through superior demonstration of product features and value proposition.
  • Promoted mobile security software for security and spam.
  • Designed custom security solutions spanning anti-virus, spam, firewall, privacy, and network security; forged security packages supporting online information exchange, commerce, and delivery.
  • Promoted subscription based security products via web commerce/eCommerce directly to end user.

Confidential, Holtsville, NY

Senior Product Line Manager

Responsibilities:

  • Led the mCommerce group in development of a mobile application portfolio with integrated wi-fi and broadband capabilities.
  • Led product development and management efforts, creating business cases, ROI projections, marketing campaigns, pricing strategies, and executive-level performance reporting spanning P&L, inventory, and margins. Initiated development of encrypted security chip for mobile payment device.
  • Developed on-spot checkout, mobile self-service for retail, and mobile ordering for fast food chains.
  • Delivered $70M+ in revenue by the second year of the Portable Shopping System ( Confidential ) solution launch.
  • Pioneered on-spot advertising and promotion in retail stores such as Macy and Albertsons.
  • Developed a sales quoting solution which substantially improved the accuracy of quotes and dramatically improved sales performance. Authored case studies, white papers, and product marketing content.

Confidential, Bothell, WA

Senior Product Manager

Responsibilities:

  • Orchestrated the personal display product and accessory portfolio market launch for an innovative projection tool featuring Confidential technology, a laser-based light source, and photonics to project a bright, transparent, Confidential image on the retina.
  • Repositioned ‘ Confidential ’ display for niche markets.

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