PROFESSIONAL SUMMARY:

• More than 10 years of varied experience in IT includes 4 plus years of experience in Salesforce.com CRM platform.
• Strong knowledge in Salesforce administration and customization, Data Validation, Sales, Marketing Customer service and support to development team.
• Hands on experience in Role hierarchy, profiles, public group creation, managing permission sets, Triggers, Workflows and Approval processes, Custom Email Templates, Standard & Custom Objects, Defining Custom List Views, Dashboards, Reports, Leads, Accounts, Opportunities, Cases, Contacts - including fields and values customization,Custom validation of data and state to ensure proper data integrity and Data migration.
• Defining and documenting customer business functions and processes. .
• Analyzing the feasibility of, and develops requirements for, new systems and enhancements to existing systems; ensures the system design fits the needs of the users.
• Responsible for seamless delivery of quality application software.
• Experience in managing Scrum projects and tracking sprints till closure.
• Hands on Experience on preparing Functional and Business requirement documentation.
• Outstanding Ability to adapt to new concepts & Technology.
• Outstanding analytical, decision-making, problem solving and management skills with the ability to organize activities in fast speedy team environment.
• Identified opportunities for improving business processes through information systems and/or non-system driver changes; assists in the preparation of proposals to develop new systems and/or operational changes.
• Implementation of Software Testing Life Cycle and Scrum Methodology Processes.
• Provided technical assistance in training, mentoring, and coaching professional and technical staff.
• Proficient in performing duties under general,minimal supervision with specific assignments

TECHNICAL SKILLS:

Operating Systems: MS Windows 7, MS Windows 2003, MS Windows XP, Linux (Red Hat AS 4), OSX

Database: Oracle 10G Release 2, SQL server 2005, Toad, MS Access

Tools: Adobe Acrobat Reader 7.0, Webking, QTP, Test Complete, Quality Center, Charles, Rally Dev, JIRA, Firebug, Test Director, Microsoft Visio, MS Excel, MS Word

Software Development Models and Methodologies: Waterfall Model, Agile- Scrum Methodology

CRM Service: Salesforce.com

PROFESSIONAL EXPERIENCE:

Confidential, Sunnyvale, CA

SFDC Administrator

Responsibilities:

• Working closely with business users to identify current operating procedures and clarify program objectives.
• Planning, developing, documenting and testing the programs by applying SFDC technical knowledge.
• Consulting with functional team and personnel to identify, define and document business needs and objectives, current operational procedures, problems, input and output requirements, and levels of systems access.
• Analyzing the feasibility of, and develops requirements for, new systems and enhancements to existing systems; ensures the system design fits the needs of the users.
• Managing multiple usersetup,profiles, permission sets, roles, sharing setting,assignment rules, workflows based on business requirement.
• Creating customized reports and dashboards.
• Preparing flowcharts, documentation and steps to illustrate the changes and need for the requirement.
• Co-ordination with different upstream and downstream to get relevant existing information.
• Creating new sharing rules for different objects.
• Creating custom setting, setting visibility for profiles via FLS, Field accessbility, page layouts Sharing rules or custom setting.
• Keeping track of project timelines.
• Sending reports and metrics to Business teams.
• Working on Confidential Fiscal end year activities which included making changes in role hierarchy, sharing rules, approvers and data migration.
• Proposing solution for business requirement which would help to meet visibility requirement.
• Performing audit in salesforce to remove unused profiles,permission set, custom settings/lables, roles and any other unused fields on objects.
• Providing recommendations for existing salesforce process improvements.
• Keeping users informed about the changes in the system functionality and enhancement changes.
• Providing application users with technical support and logging and tracking the defects with resolution.

Environment: Saleforce.com, Apex Data Loader, Force.com explorer, Rally, Windows, Toad, MS Office, MS Visio.

Confidential, San Jose, CA

SFDC Administrator

Responsibilities:

• Working closely with business users to identify current operating procedures and clarify program objectives.
• Planning, developing, documenting and testing the programs by applying SFDC technical knowledge.
• Analyzing the business logic for Customer Intelligence Data to identify 1: Many Accounts to 1: 1 Accounts.
• Preparing flowcharts and diagrams to illustrate sequence of steps program must be followed.
• Co-ordination with different upstream and downstream to get relevant Account information and identify the impact of creation or merging.
• Keeping track of project timelines.
• Sending reports and metrics to Business teams.
• Working closely with Configuration and Theater teams to identify any risks and changes happening in SFDC and accordingly preparing a backup plan for the same.

Environment: Saleforce.com, Apex Data Loader, Force.com explorer, Rally, Charles, Molybdenum, Windows, Toad, MS Office, MS Visio.

Confidential, San Jose CA

Salesforce Business Analyst

Responsibilities:

• Working closely with Business Team to understand their requirements and documenting them.
• Working and co-ordinating with Salesforce Support Team to understand different Confidential Features and how they will meet client expectation.
• Presenting and demonstrating different Confidential features like Chat to Case, Email to Case, Web to Case and Phone to Case to client.
• Tracking all requirement changes/updates.
• Preparing Use Cases with examples and detailed requirement document.
• Co-ordinating with development and testing teams to make them understand the requirements.

Environment: Confidential Saleforce.com, Apex Data Loader, Force.com explorer, Rally, Charles, Molybdenum, Windows, Toad, MS Office, MS Visio.

Confidential, San Jose CA

SFDC Business Analyst

Responsibilities:

• Interacting and closely working with Business users to understand the requirements.
• Co-ordinating with Development and test teams to make them understand the requirements.
• Research, reproduce and resolve client-reported issues
• Preparing functional and business requirement documentation /stories for different sprint cycles.
• Implementation, managing and tracking Scrum methodology in the project.
• Planning different QA execution cycles in sprints for each release.
• Test Scenario and Case review for each story /requirement.
• Preparing Test Plans for every release cycle.
• Monitoring the test case execution by team members in different test cycles.
• Co-ordinating with cross functional teams.
• Discussion on Open issues and problems faced by QA team in daily scrum calls.
• Preparing Weekly Status Report, Test metrics, Test Summary Report.
• Keeping tracks of defects till closure and working closely with Development team for the same.
• Co-ordination during BAT/ UAT with Business Analyst and Development team.
• Timely escalation of issues faced by the team.
• Interacting with support teams for cases and solutions during project normalization period.

Environment: Rally, Charles, Molybdenum, Java, Dojo 1.6, CSS Exchange Web Services, Windows, Toad, MS Office, MS Visio, Salesforce, Force.com Explorer, Quality Center

Confidential, Los Angeles

QA Analyst

Responsibilities:

• Working with business team in understanding the requirements.
• Audited Business & functional necessity documents and recognized test scenarios.
• Assigning different tasks to the team members as per their efficiency.
• Planning the execution and test cycle.
• Keeping track of test execution.
• Participated in implementing test-plans and test-cases built on high-leveled and detailed design.
• Involved in Test Case Walkthroughs, assessment meetings, Test Suites.
• Involved in audit meetings and got an initiative to reach QA testing goals.
• Automated the testing process using NANT and shell scripting.
• Preparing Test metrics, Test Summary Report.

Environment: JAVA Web SERVICES, Junit V 4.1, MS-VSS, JIRA (Bug Tracking Tool), ANT and NANT (Build Tools), Linux Red Hat.

Confidential

Software Quality Engineer

Responsibilities:

• Evaluate Business and Systems Requirement documents.
• Preparing Test Cases and Executing Test Cases.
• Working for an effective Functional Testing by understanding Software Requirement System (SRS), Regression Testing and removal of bugs from the application.
• Reporting, Logging and Tracking of Defect.
• Documented and communed test results

Environment: COBOL, Windows XP/2000, MS-SQL, Fogbugz (Bug Tracking Tool), Mercury Test Management Tool.

Confidential

QA Engineer

Responsibilities:

• Preparing Test cases from the functional specifications.
• Executing Test cases to validate the functionality of Application
• Performed test cases execution throughout the integration, system and the regression environments.
• Reporting, Logging and Tracking of Defect
• Shared test faults and outcomes to the project managers and the application developers.
• Offered weekly project condition to the project managers and the testing managers.
• Participated in preparing Test plan

Environment: Java, MS-SQL, Macintosh, Window XP and 2000, Bugzilla (Bug Tracking Tool), MS Excel.

Confidential

Software Test Engineer

Responsibilities:

• Responsible for quality and preparing test-plan.
• Preparing Test Cases and Executing Test Cases
• Working for an effective Functional Testing and removal of bugs from the application.
• Offered application developers with early analysis reports and feasible resolutions.
• Produced and maintained the test documentation.

Environment: JAVA, Windows 2000, MS-SQL, Excel.