Senior Technical Operations Manager Resume

SUMMARY:

Managed technical requirements and data feeds for approximately 15 clients.
Developed, enhanced and promoted data quality procedures, decreased data processing errors by 10%.
Created a variety of file feeds between clients and vendors, defined specifications based on the data needs and analysed data from a variety of health care sources, using complex computer programmes.
Administration of secure data transfer, including SFTP transfers, PGP encryption
Designed and developed logical processes for handling large quantities of PHI, and PII.
Leading role in issue escalation and resolution team, successfully developed role into driving data management system enhancements.
Experienced in Microsoft Windows, and Mac OS: including MS Word, Excel, PowerPoint, Email, Visio
Excellent written communication skills, Technical requirements documents, communication with clients
Excellent verbal communication skills: presentations on data flows and projects, facilitating meetings
Communicated with all levels of management, regarding technical requirements, and impacts of decisions.
Currently volunteering as a mentor with Confidential Partners For Education, working to ensure young people from difficult backgrounds are supported through their education, and ultimately complete a college degree.
Promoted to management position within 3 months of joining current company by initiating and developing Data Quality Control process within corporate structure.
Led 5 person team who travelled to Ethiopia to work with impoverished HIV positive children, teaching English.

EXPERIENCE:

Confidential

Senior Technical Operations Manager

Responsibilities:

Designed file specifications and set up file feeds based on client data requirements
Managed Secure transfer of PHI and PII, through sftp and pgp encryption
Worked with client to define data requirements, developed internal technical requirements based on client needs

Data Analyst

Confidential

Responsibilities:

Performed quality control on analysis carried out by others.
Modified received data to ensure uniformity across data streams.
Advanced use of Excel, including Pivot Tables, and comprehension of large volumes of data.

Confidential

Laboratory Technician

Responsibilities:

Provided technical support for laboratory work, analysed data from experiments to develop improved protocols
Wrote and updated Instructions and guidelines for undergraduate classes.

Confidential

Research Assistant

Responsibilities:

Conducted in - depth literature reviews to analyse data from samples, defined analysis process for project.

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