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Salesforce Developer/admin Resume

SUMMARY:

  • 7+ years of IT experience in various stages of Software Development Life Cycle (SDLC) including analysis, requirement engineering, development, enhancements, testing, and maintenance of object oriented enterprise applications.
  • Possess 5+years of experience in administration, development, and configuration, Customization, Implementation, Data Migration and Support of Salesforce CRM.
  • Possess Experience as a Certified SFDC Developer and Administrator to have clear understanding of SFDC concepts.
  • Experience in SFDC development using Apex classes and Triggers, Visual Force, Force.com IDE, SOQL, SOSL.
  • Developed SFDC Customized Reports, Dashboards and Processes to continuously monitor data quality and integrity.
  • Experience in SFDC Standard objects in both Sales Cloud and Service Cloudlike Accounts, Contacts, Opportunities, Leads, Campaigns, Price book, Cases and Solutions.
  • Proficiency in SFDC Administrative tasks like creating Profiles, Roles, Users, Page Layouts, Email Services, Approval Processes, Workflows, Formulas, Validation rules, Reports, Dashboards, Tasks and actions.
  • Experience in data migration using Import wizard, Apex Data Loader and integration with other Third Party tools.
  • Hands on experience in implementation of Chatter and Salesforce.com.
  • Experience in SOSL and SOQL.
  • Created page layouts, search layouts to organize fields, custom links, related lists and other components on a record detail and edit pages.
  • Proficiency in Object Oriented Languages like C++, Java, JSP, Servlets and other Java technologies.
  • Experience in web technologies like HTML, XML, CSS, JSP, JavaScript and Web services API.
  • Worked closely with Business Users to enabled business process with SFDC using agile methodologies.
  • Excellent communication and inter - personal skills; accustomed to working in both large and small team environments.

TECHNICAL SKILLS:

Force.com: Apex Custom Controllers, Apex Classes, Apex triggers, Visual force Pages, Force.com IDE, Record Types, Workflows, Validation rules, Approval Processes, Email Templates, Force.com Excel connector, SOQL, SOSL, Sandbox testing.

Tools: Apex Data Loader, Microsoft Visio, Process Builder, Eclipse 3.4.

Database: MS Excel, SQL Server 2008/2005/2000 , MS-Access.

Operating Systems: Windows 2000/2003, Win-XP, Windows Vista, Windows 7,UNIX

Web: HTML, CSS, JSP, SOAP, WSDL, XML.

Languages: Apex, C, C++, JAVA, JavaScript, Java servlets.

PROFESSIONAL EXPERIENCE:

Confidential

Salesforce Developer/Admin

Responsibilities:

  • Performed the role of a Salesforce Developer and Admin for a client related to Healthcare domain.
  • Interacted with various business team members to gather the requirements and documented the requirements.
  • Worked on various standard objects like Account, Opportunity, Opportunity Product and Price Book.
  • Created Workflows for email alerts and field updates.
  • Created and enhanced Visualforce Pages and Apex Classes for custom functionality.
  • Created Apex Triggers to manipulate data across different objects.
  • Performed the role of Salesforce Developer for a client related to financial domain.
  • Designed a custom application that tracks different pricing options offered to existing customers.
  • Created custom objects with relationships between them.
  • Created a Visualforce page that sales reps use when communicating with customers for different pricing options.
  • Created Apex controller that holds the logic for the Visualforce page.

Environment: Salesforce.com platform, Apex Language, Triggers, Visual Force Pages, HTML, Java Script, Controllers, Custom Objects, Price book Entry, Workflows, Validation Rules, Record Types, Email Updates, Formulas, and Page Layout.

Confidential

Salesforce Admin/Analyst/Support

Responsibilities:

  • Performed the role of Salesforce Global Admin in STI Operations team, where I can handle complex business logic and consider the sensitivity of financial institutions to match the functional needs of the organization.
  • Coordinating with business, supporting the application and implementing the process as per specifications provided.
  • As part of these projects I was responsible for assisting the needs of the client, documenting requirements, developing a technical solution.
  • Involved in development and maintenance of declarative level of work along with the STI Operations Support Team.
  • Participated in several Knowledge based seminars conducted by Project managers to promote new features like Apple Pay, Clover etc., troubleshoot real time issues and interface with our client base.
  • Co-ordinated with Salesforce Support Team to resolve issues regarding User changes, Administrative setups and Security Issues to ensure that the highest security standards are met.
  • Used Sales Force Automation (SFA) for Sales Lead Management, Opportunity Management, Account and Contact Management, Data Quality Management, and Approvals and Workflow.
  • Customized standard sales force objects like Account Management, Opportunities, Campaigns, Contacts, Products, Case management and Solutions.
  • Created page layouts, search layouts to organize fields, custom links, related lists, and other components on a record detail and edit pages.
  • Supporting the system components during system testing, integration testing and during promotion of these components to production environment.
  • Providing trainings to business users and end users on the application and documenting the learning.

Environment: Salesforce.com platform, Force.com Sandbox, SFDC, Chatter, Data Loader, HTML, Java Script, Controllers, Custom Objects, Sharing Rules, Workflows, Cross-Object formulas, Page Layouts, Validation Rules, Translation Workbench, Email Updates, Reports, Demand Tools, Web Services API, Eclipse IDE Plug-in, Approval Process, Case Management and Process Builder.

Confidential, San Jose, CA

SFDC Administrator

Responsibilities:

  • Working with various business team members and project managers to develop and perform requirements gathering and analysis, estimating time required for project completion, design documentation, design reviews and development, testing and deployment of application enhancements, as well as project release planning.
  • Involved in Salesforce.com Application Setup activities and customized the apps to match the functional needs of the organization.
  • Used Sales Force Automation (SFA) for Sales Lead Management, Opportunity Management, Account and Contact Management, Data Quality Management, and Approvals and Workflow.
  • Implemented the requirements on Salesforce.com platform and Force.com IDE Plug-in using Eclipse.
  • Customized standard sales force objects like Account Management, Opportunities, Contacts, Products, Price books, case management and solutions.
  • Developed various Custom Objects, Tabs, Entity-Relationship data model, validation rules on the objects and tabs, Components and Visual Force Pages.
  • Created page layouts, search layouts to organize fields, custom links, related lists, and other components on a record detail and edit pages.
  • Created workflow rules and defined related tasks, time triggered tasks, email alerts, filed updates to implement business logic.
  • Created templates, approval processes, approval page layouts and defined approval actions on them to automate the processes.
  • Developed and configured various Reports and Report Folders for different user profiles based on the need in the organization.
  • Developed Custom Objects, Custom Reports and configured the Analytic Snapshots to dump the data on regular basis for the sales performance and lead generation statistics.
  • Configured Data Loader and uploaded data in CSV files into Salesforce, checking for the correctness of the data.
  • Used the sandbox for testing and migrated the code to the deployment instance after testing.

Environment: Salesforce.com platform, Force.com Sandbox, SFDC, Apex Language, Visual Force Pages, Data Loader, HTML, Java Script, Controllers, Custom Objects, Price book Entry, Sharing Rules, Workflows, Email Updates, Reports, Web Services API, Eclipse IDE Plug-in, SQL server.

Confidential, Harrisburg, PA

SFDC Developer/Admin

Responsibilities:

  • As a SFDC developer, interacted with various business areas to gather requirements and develop data model to suit complex business needs.
  • Implemented the requirements on Salesforce.com platform and Force.com IDE Plug-in using Eclipse.
  • Created custom Objects and Fields- Leads, Marketing, Campaign, Dashboard, Sales, Accounts etc.
  • Administered Salesforce.com SFA setup, which involved modifying roles and profiles and managing users.
  • Developed Apex triggers, Classes, Test methods & Visual Force pages to implement the custom functionality.
  • Created use case scenarios, custom work flow and business logic.
  • Configured security and organizational hierarchy for sales for Salesforce implementation.
  • Configured Data Loader and uploaded data in CSV files into Salesforce, checking for the correctness of the data.
  • Created various reports (summary reports, matrix reports, dashboards) and setup report folders to authenticate users based on their profiles (permissions).
  • Presented large data volumes in salesforce.com and obtained interactive graphs using Google charts.
  • Developed various Custom Reports, Dashboards and deployed them for different business user levels.
  • Provided the training to the internal business users to use the application and develop their own custom reports.
  • Used the sandbox for testing and migrated the code to the deployment instance after testing.

Environment: Salesforce.com Enterprise Edition, SFDC, VF Pages, Data Loader, Reports, Custom Objects, Custom Tabs, Security Controls, Data Management, Profiles, Page Layout, Google Charts, Workflow and Approval Processes and Validation Rules.

Confidential, NY

Salesforce Admin/Support

Responsibilities:

  • Managed the technical delivery of integrations and custom extensions.
  • Customized page layouts for standard and custom objects.
  • Configured users, roles, permissions and profiles as per business requirement.
  • Used License Management Application (LMA) for limiting the access of applications to certain number of Users.
  • Developed Salesforce.com workflow rules and triggers using Apex for updating Users based on Location Records.
  • Wrote SOQL and SOSL Statements within custom controllers, extensions and triggers.
  • Developed Custom Application for expense reporting.
  • Our team installed and deployed Organizational view using Apex Triggers.
  • Designed complex reports using XML.
  • Developed validation and trigger code for objects and fields.
  • Established deployment strategy for implementing salesforce.com changes.

Environment: Force.com Sandbox, Apex, SFDC, Visual force, XML, Data loader, HTML, Force.com IDE, Ajax and Custom Controllers.

Confidential, Des Moines, IA

Java/J2EE Developer

Responsibilities:

  • Developed the application using 3-tier architecture, Application GUI, Middleware Database driver and Database Server
  • Develop GUI using Java Swing API, Java Swing / AWT form is used to get user-input and results of the database query are returned using java.net and java.io.API.
  • Develop middle tier using java.net. API. This acts as the middleware to query and update the database, and it also returns data to the front end GUI.
  • Configure the database server. The middleware uses JDBC-ODBC bridge/driver that is included with Java Development Kit
  • Responsible in writing Data Access codes using JDBC and Oracle database as backend as Model Component.
  • Designed the build framework using Ant, XDoclet and Junit.
  • Designed and Developed Web Components using JSP, Struts, Custom Tags, Tiles, HTML, and JavaScript.
  • Used Ant tool to build and deploy application on Tomcat Server.
  • Writing code for printing of Report pages in HTML format and Microsoft Excel files.
  • Worked with Test and Migration team to effectively test and promote the application to Production using Test Director testing tool.

Environment: Java, J2EE, Servlets, JSP, Java Beans, XML, XSL, Tomcat, SQL Server2000, JavaScript, UML and VSS, Struts, Hibernate, JDBC, Ant, Junit, Oracle 9i, Eclipse, J2EE Design Patterns, Web sphere Application Server 5.0, IBM Web Sphere Studio Application Developer (WSAD), Sun Solaris 8.

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