SUMMARY:

• Accomplished Project Manager with 14+ years of IT experience and over 6 years of IT infrastructure experience, offering exceptional management expertise, analytical skills and a track record of achievements. Effective team leader and communicator with a proven ability to develop manage and motivate multidisciplinary teams.
• Highly motivated problem - solver that is capable of meeting tight deadlines, while working under pressure. Continuously demonstrates to clients a talent for integrating diverse technologies to meet customer needs.
• Accustomed to leading through ambiguity to strategic clarity, driving solutions that consistently earn leadership and peer confidence.
• Specialties: program management, project execution, team leadership, relationship management, vendor relations, budgeting, IT infrastructure technologies and data centers, migration, integrations.
• Strong interpersonal, written, and verbal communicator who can deliver effective presentations, consult on technology projects, and maintain collaborative relationships
• Demonstrated success in cultivating strong working relationships and driving collaboration across multiple technical and business unit boundaries.
• Strong business acumen, with proven ability to interact with all levels of management, including CxOs, Board Members, Divisional Presidents, mid-level management, peers and support teams.
• Has the technical know-how to get the work done and the leadership ability to motivate and influence.
• Innovative visionary with the ability to manage in a rapid paced environment.
• Experienced in tech refresh, application migration, consolidation and VoIP projects
• Experienced in establishing campus wireless networking projects
• Extensive experience in planning, reviewing, ordering, and building hardware for projects basis requirement gathering done for the client.
• Implement Identity and access management using Active Directory and LDAP using 389-ds
• Experienced in project management methodologies such as Waterfall and Agile
• Performed requirements gathering, documentation and review
• Develop project artifacts and maintained the same using version control system.
• Create and tracks program and project plans, milestones, deliverables and status
• Prepare project status reports as needed by leadership team
• Lead project status meetings
• Coordinate with management, business managers, resource managers and PMO manager for resource assignments, creation of project deliverables, issue resolution and escalation
• Maintain and manage project budgets including monthly accruals and forecasts. Perform Earned Value Management to showcase the project status and strategic decision making.
• Overall responsibility to deliver projects within scope, schedule and budget.
• Delivered projects to automate matrix reporting for the client.
• Management - Infrastructure / Data Center / Data Center Migrations / Transformations
• Partner / Portfolio / Client Relationship Management (10+ years)
• IT Operations / Governance / Release / Change / Service Management / Help Desk / QA, Testing Management (7+ years)

TECHNICAL SKILLS:

Languages: C, C++, SQL, PL/SQL, C#, Java

Server Hardware: Dell, Confidential, IBM

RDBMS: Oracle, SQL Server, PostgreSQL, MySQL

Operating Systems: Windows ( 2008/12, XP,7,8), Linux(Centos, RHEL, Ubuntu) Firewall Checkpoint, Sophos, Cyberoam, Dell, Juniper

Datacenter: Cabling, racks & electrical install, floor plan, migration

Storage: SAN & NAS from EMC, Confidential, NetApp, IBM

Network: LAN, WAN, RAS, Cisco, Confidential, Brocade, Dell

IP Telephony: Cisco UCM, Asterisk, Yealink

VDI: Ulteo OVD, Citrix

Methodologies: SDLC, RUP, Agile

Applications: Microsoft Office, Ms-Project, Confidential Remedy, Confluence, JiRA

Cloud: AWS

Monitoring: CA Nimsoft, Confidential OVO, Mercury Business Availability Center, Nagios, Zabbix

PROFESSIONAL EXPERIENCE:

Confidential, NJ

Enterprise Program Manager

Responsibilities:

• Meeting regularly with senior managers, stakeholders, project teams and team leaders to review status, make recommendations, and resolve problems.
• Providing direction, guidance, and oversight to project team members.
• Involved in overseeing large and complex global projects.
• Measuring project performance using appropriate tools and techniques.
• Identifying potential risks and mitigation plans.
• Prioritizing and assigning tasks to team members.
• Reporting on project performance and metrics.
• Building relationships with client stakeholders.
• Developing mitigation plans to address identified risks.
• Shielding the project team from external interferences.
• Having daily contact with multiple functional teams and personnel.

Confidential, NJ

Responsibilities:

• Range of projects include application migration, Migration management and support of client operations on the AWS cloud, Cloud based Confidential projects and e-commerce workloads.
• Successfully executed projects are a recruitment portal with payment gateway integration and which is a site based on publishing clinical research and offers programs on healthcare.

Confidential, NJ

Responsibilities:

• Implementing Moogsoft (incident. Confidential ) Alerts correlation, MS Confidential for Automation and deployment of IT infrastructure and Confidential Truesight for infrastructure Capacity
• Management to help operations team to better manage daily operations with less resources thereby saving on Operational expenses.
• Budgeted cost of Confidential 300 thousand.
• Also working with CA Nimsoft transitioning team for completing the Nimsoft Monitoring tool transition to Confidential who would be taking care of IT infrastructure monitoring operations. Budgeted cost of Confidential 500 thousand.
• Coordinating with multiple teams such as infrastructure, integration and development for overall implementation which includes configuration management of various items as per business requirement.

Confidential

Head - IT

Responsibilities:

• Manage IT operations of an herbal healthcare and wellness organization going through a transformation phase.
• Managed re-alignment of technology, business strategies, project planning and implementation of both IT application and Infrastructure projects.
• Managed complete data center migration, application migration and technology refresh of its complete IT infrastructure including consolidation of servers and application in a budget of 1.5 million Confidential Managed data center, relocations from Confidential and creation of the disaster recovery ( Confidential ) site at Hyderabad.
• The pre-migration stage included procurement of data center real estate items basis a detailed technical specification requirement analysis, planning, scheduling for purchase of routers, switches, swing equipment, cabinets, ups, network connectivity build outs and respective sourcing from various vendors.
• Managed configuration of routers, switches and firewalls, including transportation, integration of equipment and application stacking onto servers in the new data center. IP telephony was implemented to enable unified communications.
• The migration also included relocating some in good condition servers to multiple data center sites nationwide.
• Manage IT operations across 3 manufacturing units, 15 CFA locations and 5000 stockiest locations via a comprehensive helpdesk. Range of application includes web portals, business intelligence software, secondary sales systems and enterprise resource planning software. Range of infrastructure includes data center operations, WAN backbone upkeep, monitoring and security. Reduce cost of IT by deploying open source technologies.
• Hamdard’s business transformation placed increased reliance on IT application and services for daily operations, timely decisions and better employee productivity. To ensure smoothness in business operations an ITIL based service desk was established to ensure high uptimes and maximize productivity. The service desk handled tickets related to application updates to the ERP, ERP troubleshooting, computing endpoints, software applications, sales portal, MIS portal, BI and secondary sales application.
• Managed implementation of campus wireless network at Jamia Hamdard University, an autonomous university under the Hamdard flagship. The wireless network provided the much need internet access and college based intranet applications to about 6000 students. Budgeted cost of Confidential 200 thousand.
• Effectively utilized AWS for Hamdard’s web presence and cloud backup services.
• Established the Software Asset Management practice that resulted in a saving of Confidential 55,000 by enforcing strict software license compliance.
• Focusing and advising senior management on high level issues and decisions related to investments in IT and application outsourcing.
• Managed implementation of a secondary sales system to help in accurate and timely demand forecasting. This improved our forecast accuracy to 65% and thereby helped in increase sales by 8% by producing correctly.
• Managed on-site implementation of Microsoft Dynamics Confidential as the ERP and implemented modules such as Finance, Sales, Production, Warehouse and Stores including supporting custom development of modules such as Supply chain, QA and Human Resource in a budgeted cost of Confidential 2 Million
• Introduced a Sales MIS Portal that gives real time information to our sales team. Information from the ERP, secondary sales system and BI is integrated on the Sales Portal - thereby allowing the sales team to get relevant information seamlessly improving operational decision making. Budgeted cost of Confidential 100 K
• Implemented a Sales Order capture portal which was made available to 5000 stockiests and catered to around 1000+ product SKUs. Orders could be booked online and was integrated with the ERP using SSIS jobs. Order processing was done by the distributors using the ERP. Budgeted cost Confidential 75 K

Confidential, Atlanta, GA

Business Manager

Responsibilities:

• Provided senior level project delivery support for various data center consolidation projects. Budgeted cost of Confidential 1.5 Million.
• Migrated 1,500+ users from legacy desktops to a Citrix XenApp and XenDesktop environment
• Tasked with driving key project objectives such as the build of new server environments to relocation of key hardware within local data centers to ensure all project milestones were completed within targeted deadlines, within budget and with the desired outcome.
• Drafted project proposals, scope documentation, proof of concepts for engineering and applications teams for providing a technical remediation and solutions for executing large projects.

Confidential, Southfield, MI

Project Manager

Responsibilities:

• Deployed MS Windows 7 and Office
• Completed multiple deployments as a team member in MI, TN, and PA
• Deployment tools used Microsoft’s SCCM, Gimagex
• Migrating users from Ms Exchange server 2003 to Ms Exchange Server 2010
• Constant communications with stakeholders on project

Confidential, NY

Project Manager

Responsibilities:

• Challenge was to identify complex application components and its interdependencies, application interaction with stakeholders, business impact of a down time, application interaction with internal users and with external entities, hosting environment, performance and availability expectations, security aspects etc.
• Based on business needs and priorities, prepared execution and testing strategy for reliable relocation with minimum downtime.
• Demonstrated effective communication and coordination between wide range of stakeholders like business users, external vendors, service providers, testing groups, system administrators etc. during planning and actual move.
• Designed innovative templates for information gathering, made presentations on move strategy to wide range of stakeholders, compiled data and prepared rare documentation that include application architecture, data flow diagrams, device and component interdependencies, business impact, application performance baselines, support information etc.
• Extensively used - Confidential PPM - Project and Portfolio Management tool to create project plans, scheduling, resource allocation, progress tracking, budget spending, reporting etc.

Confidential

Development Manager

Responsibilities:

• Key responsibilities include undertaking product requirements with client, estimate effort and timelines for the project, project planning, scheduling, reviewing/monitoring. Manage project budgets including billing.
• Define and communicate project metrics to the entire project team. Set standards for reviewing, quality and productivity for the project.
• Motivate and lead project team including setting goals/KPAs/ targets. Coordinate with other groups like Content Technology, Communication Design, Human Resources, CSO for resources/project deliverables.
• Achievements include timely delivery of complex courses based on Business Intelligence (BI), Analytics, Data mining based on SAS products. Delivered prestigious government projects such as the Thailand Literacy Project within time and budget.

Confidential

Systems Administrator

Responsibilities:

• Evaluated and reconfigured company’s Linux Oracle setup, including reallocating SAN disk space to engineer a robust, scalable solution.
• Improved system security through setup and ongoing maintenance of NetScreen-Security Manager. Delivered a cohesive solution managing Juniper firewalls and containing all IDP software.
• Researched, recommended and implemented network enhancements that improved system reliability and performance.
• Revamped NetBackup schedule and upgraded 15 Oracle servers. Optimized system availability (averaging 99.9% uptime) and equipped company with scalable systems to support fast business growth. vTrained administrative staff across multiple departments on network operations including log-in procedures, network management software, permissions, printing issues, security and use of software.