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Application Administration And Assignment Manager Resume

PhoeniX

OBJECTIVE:

To exploit my technical, analytical and interpersonal communication potentials and my enthusiasm to excel myself as an IT professional and to contribute myself to reach the goals of the organization.

SUMMARY:

  • Siebel Consultant with 9+ years of experience in Siebel Technology and worked on end to end Siebel implementation.
  • Having Experience on Siebel upgrade from version 7.x to 8.x.
  • Worked on critical bug fixes in upgrade which includes components down issues, workflow issue, configuration issues, monitoring daily interfaces and resume the failed interface jobs.
  • Handled heavily customized opportunity entity in Freescale project.
  • Worked on eScript, VB script for several complex validations and manipulations of the data.
  • Configured workflows for implementing the business process automation by enforcing complex business rules and creating validation messages for Data validation manager.
  • Worked on Siebel integration objects and with vanilla business services to export the data in xml from Siebel to other teams for further process.
  • Worked on Application Administration and Assignment Manager.
  • Worked on support between Eloqua, Tibco and Siebel process.
  • Worked on Lead Management module to implement the lead process by understanding the business requirement.
  • Worked on email Response to create Service Request and assign to Teams based on Receiver mail box.
  • Written one - time conversion scripts which is very helpful for the business process to load the data from excel to Siebel.
  • Having Experience on Siebel Open UI Upgrade.
  • Fixed all post upgrade issues once the IRM is completed.
  • Worked on PR and PM files and implemented Custom theme, modifying the Views for Freescale application by using JS and CSS files.
  • Maintained implementation plan for all the Application level changes after the migration in every Quarterly release.
  • Worked on Siebel component maintenance and managing Siebel Servers.
  • Working Knowledge in Siebel CRM - EAI (IO, Siebel Adapters, XML Converters, Data maps, HTTP transport, Web Services.)
  • Committed to learning with new technologies.

TECHNICAL SKILLS:

Domain: SIEBEL Call Center, Sales7.7, 8.1, 8.1.1.7, 8.1.1.14. Tools SIEBEL Tools IDE 7.7, 8.1, 8.1.1.7, 8.1.1.14.

Siebel Skills: Siebel Tools, Siebel Workflows, Scripting, Siebel Admin.

Operating Systems: Windows NT/2000/95/XP/windows 7.

Languages: C,C++, VB Script, eScript.

RDBMS: Oracle 9i, 10g, SQL Server 2000, 2005, PL/SQL.

Markup Languages: HTML, XML.

PROFESSIONAL EXPERIENCE:

Confidential, Phoenix

Application Administration and Assignment Manager

Responsibilities:

  • Involved in upgrading application from 8.1.1.7 to 8.1.1.14 (Siebel Open UI). Also involved in
  • Implementation of set of requirements to improve usability of the application in OpenUI.
  • Fixing the Upgrade bug fixes for normal HI application.
  • Fixing the bug fixes for OPEN UI with respect to browsers like IE, Mozilla and Chrome latest versions and manifest Administrations.
  • Created Custom PM’s and PR’s JavaScript to display salutation applet in home page (which was not visible earlier).
  • Using JQuery We have removed the Menu button, Icons, executed business services from PM file to display alerts, developed custom search and for external links implemented Slide Toggle.
  • Worked on Java Script, CSS, XML, Web Template files to implement usability features.
  • Worked on Preparing Detailed Technical Design document and planning the executing of development tasks.
  • Worked on changes required for Opportunity communications system using eScript, workflows and with required configuration changes.
  • Worked on F9 issues, Confidential, Policies, Component Down issues, Admin Communication (Reply, Reply to All) and client side business services to achieve the requirements.
  • Worked on Admin Response groups for inbound mail activities to create the Service Requests.
  • Worked on to customize the web templates to get the new views for Opportunity Blue chip process.
  • Worked on EAI involving web services, HTTP transport using IOs, Siebel
  • Adapters, XML Converters, Data maps etc.
  • Using SOAP will trigger external payloads to update in Siebel.
  • Prepared the final implementation plan for Production implementation.
  • Worked on Thunderbird Tool to monitor inbound Mails.
  • Coordinating offshore team in running all Functional Test cases on 8.1.1.14 and UAT Support for business testers.
  • Reviewing functional specification document for new enhancements, providing Review comments.
  • Working on 24/7 Production support activities in Siebel, Tibco, Eloqua and Monitoring the Interfaces.

Confidential

Application Administration and Assignment Manager

Responsibilities:

  • Verifying UI and compare all Repository objects with 7.7.2.12.
  • Analyzing the root cause of the problems/issues and Planning for Bug Fix of 8.1.1.7 Gaps based on analysis of Application Upgrade Attribute/Object List log.
  • Analyzing New Features of 8.1.1.7 and mapping with user requirements like TBUI and OSES.
  • Worked on join and MVL related issues caused due to data model change.
  • Worked on entities like Opportunity, Service Request, Contact, and Audit Trail.
  • Worked on different areas like Configuration, Scripting, Business Services, Workflows, Smart Script and Admin related tasks (like Extracting Database, installing client & Tools, ODBC connection string settings, Generate Triggers and Monitoring Components)
  • Worked on workflows to send mail notifications, to trigger the Business services and to do different Siebel Operations like Create, Update, Query the records.
  • Written Business Services to create or modify the Records and to create an email messages to send the details from CRM.
  • Worked on F9 functionality, configuring communication Templates and communication Drivers & Profiles.
  • Written shell scripts to automate the daily interface to capture the exact errors and sends a mail alert to the team.
  • Worked on Performance issues.
  • Worked for 24X7 productions support to handle the tickets based on their severity and fixing them instantly and some are time permits.
  • Worked on configuration and non-configuration customer requests in production support, interacting with BA’s every week to deliver the requirements on time and got the huge satisfaction from the clients.

Confidential

Application Administration and Assignment Manager

Responsibilities:

  • Worked on Preparing Detailed Technical Design document and planning the executing of development tasks.
  • Worked on modifying current interface logic and creation of workflow policies to automate key transactions.
  • Configuration of UI, Business, Data layer entities using Siebel tools.
  • Developed Business Services for Auto Generated Mail Communication with Applicant using Outbound Communication Manager.
  • Prepared Application Admin screens for Administration using configuration
  • Created Custom tables, Custom business components wherever necessary
  • Developed Confidential jobs for required functionality.
  • Troubleshooting the application development, Scripting and workflows
  • Created Conditional validations and conditional read-only.
  • Involved in Regression testing and Unit testing.
  • Implemented State Model and MLOV for meeting the Customer Requirements.

Confidential

Application Administration and Assignment Manager

Platform: Siebel ePublicSector 8.1.1, Siebel Partner portal 8.1.1

Responsibilities:

  • Help functional consultants / Business Analysts during initial requirement gathering sessions
  • Ongoing interacting with key business users to clarify and validate requirements
  • Perform detailed technical analysis and write technical approach and design documents
  • Configuration of UI, Business, Data layer entities using Siebel tools
  • Prepared Application Admin screens for Administration using configuration.
  • Created Custom tables, Custom business components wherever necessary.
  • Written test Cases for our project.
  • Created IO for generating the BIP reports for our project.
  • Written client side business services using on Outbound Communication Manager to send mails to the users for Eligible deals based on their status.
  • Involved in migration process from one environment to another environment and knowledge on upgradation development from version 7.8 to 8.1.

Confidential

Application Administration and Assignment Manager

Platform: Siebel CRM-8.1.1

Responsibilities:

  • Configured and Customized the Siebel applications using Siebel Tools in accordance with the business requirements
  • Configuring Object definitions in the UI layer, Configuring User Properties at Business Component layer.
  • Responsible to customize Siebel GUI layer objects using Siebel tools. Developed List applets, Form applets, and Pick applet.
  • Configuring Customized pick lists (Static and dynamic).
  • Configuring Drill downs, Creation of joins and links as per user’s specifications.
  • Involved in eScripting

Confidential

Application Administration and Assignment Manager

Platform: Siebel CRM-7.8

Responsibilities:

  • Customized the application using Siebel Tools creating and modifying business objects, business components, views, screens and applets.
  • Configured Siebel application using Siebel Tools according to client requirements.
  • Configuring Object definitions in the UI layer, Configuring User Properties at Business Component layer.
  • Modified the Siebel business objects layer by modifying the custom Business Components.
  • Configured Joins, Links, Static and Dynamic Pick lists, MVGs, Screens, Views, and Applets as per specifications.
  • Configured Drill Downs to navigate different Views.
  • Involved in Scripting

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