EMPLOYMENT HISTORY:

Confidential, Fredericksburg, VA

Business Manager

Responsibilities:

• Assisted President with new company startup including property search, lease negotiation, utility services and equipment purchases.
• Installed office equipment including furniture, computer equipment, peripherals and phones for staff.
• Participated in on - site inspection with Virginia Confidential .
• Assisted with creation of procedural policies and conducted significant accompanying research.
• Setup domain name and associated Office 365 services for the organization.

Confidential, Mechanicsville, VA

Network Administrator

Responsibilities:

• Provide onsite support for the corporate infrastructure and computerized information systems.
• Responsible for installing, maintaining and analyzing software and hardware issues as well as identifying business and organizational needs and requirements.
• Created procedural documentation for a variety of IT processes including VPN access, OWA and Exchange account configuration.
• Administration and management of Windows Server 2003/2008/2012 servers.
• Internal support using Spiceworks helpdesk ticketing system.
• Provided user account support and administration including account creation and maintenance in Active Directory.
• Provided support for users of Outlook 2010/2013 maintaining mailbox accounts and resolving mail delivery issues.
• Mobile Device Management (Maas360), configuration and administration for smartphones, tablets and laptops.
• Provide support and administration for Exchange 2010.
• Began testing and working with Windows 10 Operating System.
• Provided support for iMac desktops and MacBook laptops.
• Router, switch and firewall troubleshooting and maintenance.
• Provided support to VIP personnel including tablets, laptops and smartphones.
• Installed and configured trial version of System Center Operations Manager (SCOM) 2012.

Technologies: Microsoft Exchange 2010 administration, Windows 7/8/10, MS Office 2010, 2013, Windows Server 2003/2008/2012 , Hyper-V, Active Directory, User/mailbox administration, mail deliver troubleshooting, write/maintain messaging documentation, communicate and provide customer service to users, mobile device management (MaaS 360), support/troubleshoot OWA, Outlook Anwhere and Active Sync issues, analyze and resolve problems.

Confidential, Silver Spring, MD

Senior Consultant, Network Systems Support

Responsibilities:

• Provided onsite technical support and consulting services for multiple organizations throughout the DC metropolitan area.
• Provided support for users of Outlook 2007/2010/2013 maintaining mailbox accounts and resolving mail delivery issues.
• Mobile Device Management, configuration and administration for Smartphone/tablet/Blackberry devices including Blackberry Enterprise Server administration, user device configuration (iPad/iPhone/Android/Surface) and related troubleshooting tasks.
• Provided user account support and administration including account creation and maintenance in Active Directory.
• Administration and management of Windows Server 2003/2008/2012 servers.
• Provided support and administration for Exchange 2007, 2010 and 2013.
• Provided support, administration and configuration for OWA, Outlook Anywhere on laptops and Active Sync on blackberry and smartphone devices.
• Created procedural documentation for a variety of IT processes individual to each specific client including remote access, password changes and phone procedures.
• Performed troubleshooting for the local desktop and server environment, provide routine maintenance, network administration and engineering functions, infrastructure planning and upgrades, budgeting assistance and long range forecasting.
• Extensive experience with Connectwise and Continuum monitoring platform and the integrated helpdesk ticketing system.
• Participated weekly as part of Network Operations toll free helpdesk providing remote support for clients across the country using a variety of monitoring, connectivity and problem solving tools.
• Router, switch and firewall troubleshooting and maintenance.
• Provided support to VIP and Executive level staff.
• Performed Powershell scripting/batch files on servers to perform specific tasks relative to individual client sites.

Technologies: Microsoft Exchange 2007/2010/2013 administration, Microsoft SCCM, SAN/NAS Administration, Switch/Router maintenance/configuration, Powershell scripting/batch files, Windows XP,7/8, MS Office 2007, 2010, 2013, VMWare, Hyper-V, Windows Server 2003/2008/2012 , Active Directory, Client SQL database administration, User/mailbox administration, mail delivery troubleshooting, write/maintain messaging documentation, communicate and provide customer service to users, mobile device management, Blackberry server administration, team communication/collaboration, support/troubleshoot OWA, Outlook Anwhere and Active Sync issues, analyze and resolve problems.

Confidential, Washington, DC

Manager, Desktop and Network Services

Responsibilities:

• Managed the configuration and maintenance of server and desktop systems in the DC and remote Chicago offices.
• Performed infrastructure upgrades and maintenance along with responding to help desk support calls using Spiceworks helpdesk ticketing documentation.
• Supervised corporate office conversion from Novell Netware/GroupWise to Windows 2003 Active Directory/Exchange 2007 environment.
• Assisted external consultant with implementation of Exchange 2007.
• Provided support and administration for Exchange 2007 along with Unified Messaging.
• Provided support for users of Outlook 2007/2010 maintaining mailbox accounts and resolving mail delivery issues.
• Provided support, administration and configuration for OWA, Outlook Anywhere on laptops and Active Sync on blackberry and smartphone devices.
• Mobile Device Management (MobileIron), configuration and administration for Smartphone/tablet/Blackberry devices including Blackberry Enterprise Server administration, user device configuration (iPad/iPhone) and related troubleshooting tasks.
• Designed and delivered standard corporate desktop for all users and scheduled deployment using Acronis imaging software.
• Installed Watchguard firewall VPN solution along with LAN/WAN maintenance and support for DC and Chicago offices.
• Provided support to VIP staff including installing computers and peripherals at their homes.
• Created procedural documentation for a variety of IT processes including Outlook, OWA and remote access.
• Deployed office wide Trend Micro Office Scan anti-virus solution replacing McAfee VShield in the process.
• Performed hardware server conversions to VMware ESX virtual environment technology and administered systems using VSphere console.
• Managed desktop phones and voice mail system using Avaya Modular Messaging and Site Administration console.

Technologies: Microsoft Exchange 2007/2010 administration, Windows XP/7, MS Office 2007, 2010, Linux, Active Directory, User/mailbox administration, mail delivery troubleshooting, write/maintain messaging documentation, communicate and provide customer service to users, mobile device management (Mobile Iron), SAN/NAS maintenance and administration, Citrix remote administration, Blackberry server administration, team communication/collaboration, support/troubleshoot OWA, Outlook Anwhere and Active Sync issues, analyze and resolve problems.

Confidential, Alexandria, VA

Network Administrator

Responsibilities:

• Provided desktop and server maintenance and support for 3 office locations in the Metro DC area.
• Responded to helpdesk calls, trained users and performed procedural documentation of IT related processes.
• Designed and oversaw Y2K hardware and software implementation plan.
• Consolidated IT support tasks eliminating the need for weekly consultant services.
• Provided support to VIP staff including installing computers and peripherals at their homes.

Technologies: MS Office 1997, User/mailbox administration, mail delivery troubleshooting, write/maintain messaging documentation, communicate and provide customer service to users, Citrix Metaframe administration, team communication/collaboration, support/troubleshoot webmail and remote access, analyze and resolve problems.

Confidential, Annandale, VA

Adjunct Faculty

Responsibilities:

• Instructed students in course ITN 107, Computer Hardware and Troubleshooting class.
• Provided basic foundation for taking the CompTIA A+ Core certification test.

Confidential, Alexandria, VA

Evening Instructor

Responsibilities:

• Instructed students in Fundamentals of Windows 95 and NT 4.0 Workstation, preparing them for the Microsoft MCSE NT 4.0 certification exams

Confidential, Vienna, VA

Area Director

Responsibilities:

• Directed and supervised multi-unit operations for four locations throughout the local franchise.
• Acted as opening unit Area Director for the Waldorf location store opening.
• Headed up Confidential ’s division training department.
• Implemented new POS systems spawning a career change into the IT field.