SUMMARY:

• Successful 16 - year track record of solid contributions in project leadership and people management across a variety of industries Demonstrated competence in delivery and understanding of project lifecycle, definition, governance and project quality that improves the bottom line. Bring a combined experience of program, project management and solution management in software development, online services and infrastructure projects.
• Cloud based solutions, Salesforce (Sales and Service cloud), Workday, ServiceNow and O365
• Mobile App development, Web applications/services
• Data warehousing and integration
• Infrastructure, Call Centers, Networks, DR planning
• Translate business objectives into execution strategy
• Global IT operations, Team Leadership, training and performance reviews
• ITIL, Technical Service Delivery, Regulatory compliance, ISO 9001, COBIT
• Vendor Management, Product roadmaps, Transition management
• Project, PMO Leadership, Relationship Management, Negotiation
• Iterative product development; Kanban, Scrum/Agile, PMI, Waterfall
• ROI analysis, Process development and Process Improvement
• Process Management, quality planning, continual improvement, analysis, Resource planning, Scheduling & reporting
• Costing & budgeting - P&L, CAPEX, OPEX budgets
• SCRUM/AGILE, PMBOK and waterfall approaches, led offshore teams with 100% success rate
• Managed $10+ million budget projects, cross-functional teams of 20+ and achieved project scheduled goals
• Managed $2.4 million national Salesforce.com implementation project. Delivered on time with $500K under budget
• Multiple successful projects with Sales/Service/Custom Cloud, CRM architecture, architected end-to-end dataflow, complex integrations, test planning, piloting and releases
• Successful gateway Payment Card Industry Data Security Standard (PCI DSS) integrations
• Post-merger, transition of complete IT services, resulted in 35% reduction in operational costs
• Budget and profit-and-loss analysis, improved the accuracy of budget forecasts
• Modernized software development procedures (SOPs) to include authoring, versioning, code standards and peer reviews, resulting in timely and higher quality releases
• Led product proposals (RFPs) that resulted in winning over $5 million in new revenue
• ITIL and ITSM organizational optimization via process integrations across Service Support and Delivery areas
• Honored in recognition of outstanding project results that cut 23% in infrastructure OPEX costs

IT KNOWLEDGE & EXPERIENCE:

Cloud technologies: Salesforce.com, Microsoft Dynamics, CRM, PCI compliance (Global payments, Authorize.Net), Cloud Lending (loan/lien management platform), The Mortgage Office (loan management), Clarizen, Smart sheet, MS Team Foundation Server (TFS), MS Office365, SharePoint, Amazon S3, BOX, IBM Smart Cloud, Google App

Applications: Microsoft Project, Exchange, SharePoint, Workday, WebSphere Portal, App Servers, Microsoft SQL, DB2, SAS, Crystal Reports, BI tools, Informatica (ETL), ISO Quality Management systems, Dashboards & Reports (BI), ServiceNow, JIRA

Infrastructure: Data Centers, SAN and Blade centers, Network and security operations (LAN/WAN, Firewalls, monitoring), Microsoft Active Directory, DHCP, DNS, RADIUS, IIS, IAS, Servers, Telephony, Tivoli Hierarchical Storage Manager

PROFESSIONAL EXPERIENCE:

Confidential

Senior IT Consultant

Responsibilities:

• Cost-benefit analyses and ROI calculations for project feasibility, budgets, forecasting
• Program Governance - business case approvals, project reviews, change management, project estimating/costing, etc.
• Develop and implement project performance measures, indicators, benchmarks and guidelines
• Champion business and IT partnership to ensure organizational and business readiness plans
• Manage day to day operational aspects of projects to ensure adherence to scope, cost and time

Confidential, San Antonio, TX

Program Manager

Responsibilities:

• Facilitated complex virtual and linked teams, Scum Master for Salesforce, Java and .Net teams
• Program governance with clear sponsorship, RFPs, tollgates and steering committees
• Chaired architectural reviews ensuring solutions maintain 30% reduction in total cost of ownership (TCO)
• Reduced 25% operational costs by integrating Salesforce.com with daily order processing
• Delivered a highly configurable, PCI compliant customer portal offering a robust suite of engaging personalized loan and payments programs - a game changer in providing richer, securer experience with a self-service model
• Delivered BOX to Amazon Web Storage (AWS) migration that exceeded corporate ROI by 40%
• Decommissioned legacy applications to Cloud based technologies platform that resulted in 25% OPEX savings
• Delivered Mobile App that increased sell-through and resulted in 90% reduction in calls and postal mail
• Streamlined data scrapping & standardization (DTR), best job in record 3 years, revenue generator project that was first to market by record three weeks

Confidential

Program Manager

Responsibilities:

• Drove IT services and client support of web portal, electronic communication and software development projects
• Delivered Salesforce.com CRM, with embedded Confidential MDM and integration with multiple Salesforce instances, Microsoft Dynamics, improved customer data by 100%
• Delivered industry-leading custom software that automated processes, saved dollars and brought in new revenues
• Delivered enterprise Data Warehouse that improved data reliability recoverability and accessibility by 50%
• Delivered Web Portal with integrated Salesforce CRM, SSO, BI & customer dashboards
• Migrated from O365 to Google Apps
• Improved IT resource planning, NPV analysis, project ROI, TCO

Confidential

Program Manager

Responsibilities:

• Part of a $150M program for infusing technology in power generation and delivery
• Initiated a contract management operational improvement that resulted in $600,000 savings
• Directed extensive face to face client meetings requiring up to 25% travel
• Delivered Metrics for increased performance, minimum software defects and system outages
• Delivered cohesiveness of projects along with synergies in change management, resource and vendor selection
• Delivered ServiceNow transition for IT Service Management (ITSM) Service strategy, design, transition and operation
• Achieved seamless integrations with no unscheduled downtimes and delivered by as much as $500K under budget
• Achieved 100% customer satisfaction on release management

Confidential, Fort Lauderdale, FL

Manager

Responsibilities:

• Initiated Program Management Office, hired, trained, and managed staff
• Implemented a formal project management process based on PMBOK and SDLC, reduced project delivery timeline by 20% and resource coordination by 80%
• Developed multi-year program roadmap and release plan to iteratively deliver portfolio projects on a 4 week cycle
• Added transparency by developing strong business partnerships and formalizing the lines of communication
• Delivered Salesforce integration with ecommerce - allowing for online payments and establish credit relationships
• Delivered effective change and risk management controls, cut defects by 18%

Confidential

Project Manager

Responsibilities:

• Simultaneously managed and executed various projects across cross-functional teams
• Rolled out new contract and commission repository systems working with a team of analysts, developers and several clients
• National roll-out of Salesforce.com; Sales and Service cloud, CRM with ERP & Data Warehouse (DW) integration
• Delivered cloud based document management (Office 365), messaging & collaboration solutions
• Delivered data center visualization, storage consolidation infrastructure, saved over $1M
• Delivered disaster Recovery & Planning

Systems Analyst

Confidential

Responsibilities:

• Streamlined and simplified sales commission matrix
• Implemented ISO Quality Management system that increased the service business by 25%
• Consolidated data, databases, networks and information systems following acquisitions
• Delivered on business processes, security, integration/interfaces and reports
• Migrated telephony systems and data center, achieved 100% customer satisfaction and system uptimes