SUMMARY:

• Extensive experience representing corporate leadership including Chief Executive Officers, Chief Information Officers, Chief Financial Officers and Chief Operating Officers.
• 20 years of Portfolio/Project Management experience within Insurance, Financial Services, Retail, Utility, Real - Estate companies.
• Project Management Institute-PMP Trained.
• Six Sigma Green Belt
• ROI assessment.
• Change strategy, change enablement, process reengineering.
• Highly experienced in communications planning, execution and measurement.
• Prosci, Confidential trained
• Visio, SharePoint, Project, Word, Excel, PowerPoint, Access, Outlook.
• SharePoint rollout experience (knowledge-share, project management, internal communications).
• 5 Years direct experience (Project Management). 10 Years experience within SAP Environments.
• Design, testing, rollout, audit.
• Strong writing and public speaking skills.
• Self-motivated, results-oriented, team-player.
• Consensus builder in cross-functional, matrixed environments.

PROFESSIONAL EXPERIENCE:

Business Consultant

Confidential, Chicago, IL

Responsibilities:

• Program Management / Change Management Lead
• Manage post-merger Enterprise-Application integration
• Organization Change Management, Stakeholder management, Executive Reporting
• Development, approval, resourcing, execution
• Risk assessment, IT SDLC Liaison
• Financial and operational assessment
• Procurement / Vendor Management

Confidential, Chicago, IL

Change Management / Communications Lead

Responsibilities:

• Managed deployment of Planview to IT Enterprise (SAP Environment)
• Organization Change Management for 1,000+ users (IT, Business, Operations)
• Strategy, Sponsorship, resourcing, ROI Presentation
• Integration with Project Management Office quality management
• Vendor Management (Communications, Invoicing, Project Management)

Confidential, Chicago, IL

Change Management / Training / Communications Lead (SAP Environment)

Responsibilities:

• Managed $40MM Outage Management System replacement.
• Developed Confidential -based Change Management and Training Strategy
• Developed internal/external Communications processes and delivery vehicles (SharePoint, Weekly Reports/ Intranet Site).
• Managed liaison with Human Resources, IT and Business Leadership.
• Procurement / Vendor Management (Invoicing, Resource Management, Project Management)

Confidential, Chicago, IL

Project/Change Management Lead

Responsibilities:

• Managed project resources, timeline and deliverables for national rollout of operational changes.
• Communications, Training curriculum, success metrics.
• SAP Integration, Solutions development/deployment (reporting).
• Assist with data validation (financial/operational).

Confidential, Chicago, IL

Project Management / Change Management Lead

Responsibilities:

• Business Process Simplification
• Idea Management / IT Cost Reduction
• Communications Management (SharePoint, Leadership Reports)
• SAP Deployment Management (Skillset Review)

Confidential, Chicago, IL

Change Management Lead

Responsibilities:

• OCM Strategy Development
• Training, Communications, Stakeholder Management, Reporting, Governance
• Solution deployment coordination (SAP Integration, Requirements Management, Validation).

Confidential, Chicago, IL

Project Manager

Responsibilities:

• Change Management IT Portfolio
• System Process re-engineering (As-Is and Cutover Plan).
• Procurement, Materials Management, Invoicing

Confidential, Chicago, IL

Responsibilities:

• Enterprise planning for $100MM enablement program to enact Affordable Care Act
• Change management planning, execution and measurement (SAP Environment)
• EPMO liaison (risk management, Executive communications).
• Vendor management (Portfolio Planning, KPI Management)
• Communications management, stakeholder management

Confidential, Bloomington, IL

Responsibilities:

• Enterprise Change Management (SAP Environment)
• Stakeholder management, Communications, SharePoint, Reporting
• Solution deployment liaison (requirements management, end-user testing, data archival, quality control).
• Vendor/Procurement Management (Quality Control, Process Management)

Confidential, Houston, TX

Responsibilities:

• Software Development Lifecycle Committee management (SAP Environment)
• Coordinated SDLC stakeholder meetings
• Managed stakeholder surveys, reporting.
• SDLC Issue identification, solution requirements documentation, deployment management.
• Developed communication strategy including:
• Stakeholder management, Intranet management, Reporting, Quality Management.
• Documented business-case including:
• Risks/benefits of system financial controls/reporting.
• Operational impact of accurate issue tracking/resolution
• Documentation of software technical specifications.
• System/process deployment management, user training.
• Performance reporting (budget, user acceptance).
• Drafted/deployed Quality Management communications plan based on Confidential .
• SharePoint development/management for status reports/training.
• SCM Solution configuration/installation/deployment management.
• Quality Management business process improvement, Internal knowledge-share.
• Managed customer participation/satisfaction index.
• Independent Quality Management/Marketing Projects (2006-2009)
• In-store surveys for Wal-Mart, FedEx Kinkos, Dreyers Ice-Cream, Chapstick.
• In-store restaurant customer satisfaction surveys based on SERVQUAL instrument.
• Direct-Mail/Online campaign management and analytics (PC Hardware client)

Confidential, Houston, Texas

Senior Manager

Responsibilities:

• Corporate governance
• Developed Change Management program to oversee $40MM annual internal IT enhancement plan.
• Chaired cross-functional project management team and process.
• Systems/Process integration (SAP, PMO, Marketing)
• Performance Metrics development
• Developed cycle-time metrics for gauging success of Change Management program.
• Developed post-implementation audit to measure success of release.
• Customer Analytics
• Coordinated Executive forums to solicit input on needed enhancements.

Confidential, Houston, Texas

Senior Business Analyst

Responsibilities:

• Project manager: New product development
• Launched an online Energy Management, Bill-Pay tool via 3rd party vendor to 2MM customers.
• Managed research, testing and operational rollout of PowerDetector outage notification device.
• Managed the research and rollout of first Residential customer retention and lifecycle management program.
• Market research, competitive analysis.
• Developed competitive matrix for SMB Retail Electric providers.
• SAP Change management
• Change Management program manager
• Enterprise change request ( Confidential ) system manager. Communications manager. Cross functional lead.
• SAP Project Management: Cleared 80,000 customer issues in 90 days via 40-person team.

Confidential, Houston, Texas

Contract Competitive Analyst

Responsibilities:

• Competitive analysis (secondary research / products / messaging.)
• New product development (IPaq).
• Knowledge share, Internal communications