SUMMARY:

• Over 12+ years of experience in IT Software Industry as Business Analyst, BAT/QA Lead and managing the projects of E - commerce, .Net, Web based and Client Server applications,
• Strong understanding and writing the Business requirements, planning monitoring, coordinating teams and reporting.
• Strong in Identify deliverables and objective evidence requirements required from organizational functional areas for new or modified systems, structures, and components to establish and/or confirm a state of readiness .
• Experienced in supporting the systems definition process in developing applications by ensuring that requirements are accurately reflecting the business processes and understood during the design and development of the application.
• Experienced in plan and track the user stories,iterations and releases, and communicate status of stories, tests, and defects,
• Experienced in leading and coordinating the work of project leaders across all organizations preparing for each go-live.The scope of this work includes integration with testing, cutover, contingency execution, go-live decision assessment and overall operational readiness evaluation.
• Thorough knowledge in SQL/PL*SQL,TANDEM & Data Migration,Knowledge of Business Objects and Risk management
• Experienced in plan and track the user stories,iterations and releases, and communicate status of stories, tests, defects, and commitments. In Rally.
• Strong in System Development Life Cycle concepts, CMM and QA Life Cycle, Agile and Waterfall methodology
• Experienced in Defect Management using ALM,Qualitycenter, JIRA Rally and Remedy.Excellent written and Verbal skills.
• Expertise in working on multiple projects, interacting with Product owners and third party vendors during project cycle
• Monitoring project risks and execution of contingencies as they are initiated.Work closely with product owners to develop and evaluatethe impact of the operational readiness.
• Strong understanding and experience in identifying opportunities on how we can improve our processes,standards and procedures
• Experience in various Business Analysis methodologies and Iterative Scrum Software Development Life Cycle.
• Strong Strategic thinking to find innovative business solutions that meet the client needs.
• Highly motivated, organized and results oriented with excellent interpersonal, communication and presentation skills with capability of adapting to new and fast changing technologies.
• Thorough knowledge in various databases like Oracle, DB2, Sybase, Toad, Tandem, SQL and PL-SQL, TFS ( Team Foundation Server )
• Professional experience in Cable, Tele communications and Finance. Strong understanding of Cable and mortgage lending applications or financial systems background.

TECHNICAL SKILLS:

Test Tools: ALM,Quality Center, Microsoft Project, MS Visio JIRA Rally,Remedy,ServiceNow,SOAPUI,

QuickTest Professional, PowerPoint;:

Scripting Tools: HTML, Java Script, Shell Scripting and VB Script.

Languages: ABAP, C, C++, PL/SQL, HTML, CPCS and TSL.

Front-end tools: Developer 2000 and Visual Basic.

Databases: Oracle, SQL Server and MS-Access, Microsoft Office. TFS ( Team Foundation Server )

Version Control: PVCS, CVS and VSS.

Servers: IIS, PWS, Java Web Server and Web Logic.

Internet Protocols: TCP/IP, FTP, HTTP, HTTPS, SMTP and POP3.

Operating Systems: Windows NT/ XP/7/8 and UNIX.

PROFESSIONAL EXPERIENCE:

Confidential - Philadelphia, PA

Senior Business Analyst

Tools: CAFÉ,Rally, Singleview ( CSG Biller), AMDOCS Billing, Sharepoint, PLCM, Visio,Word, Excel, Powerpoint

Responsibilities:

• Collaborates with process leads and cross functional business analysts to build the impact assessment, (tools, processes, systems and reporting) in support of Plan of Record, (POR) new product initiatives
• Collaborates with process leads and operations to build the support model and define the demarks between the tiers of support for new product deployments
• Analyzing and identifies the impacts of new product requests to service assurance processes and tools and builds business and functional requirements to support
• Identifying impacts and makes modifications to existing troubleshooting design, ITG flows) leveraged by agents in support of new product initiatives.
• Interacting closely with matrixed cross-functional teams (both field and corporate) in order to secure alignment between project teams and service assurance stakeholder.
• Supporting the other Business team and business users in validating that the solution meets the requirements.
• Rewewing and analyzing the PID ( Product Initiation Document) and Impact Assessment document to write new features/ requirements in CA ( Rally) for service assurance prospective
• Monitoring project risks and execution of contingencies as they are initiated. Drive full awareness and agreement per feature by all impacted teams
• Writing User stories in Rally for Interactive Trouble shooting Guide to support Busines agents
• Creating VISIO for each ITG created to support the Business Users

Confidential

Sr Business Analyst/ SME

Tools: ALM, AMDOCS Billing, CSG Billing, EPIC, JIRA, Sharepoint, SOAPUI, PL/SQL, Rally,Remedy, Service-now,Sitecore, Fiddler, Chrome Web Store, Mobile Application, XML,Visio,Word, Excel, Powerpoint

Responsibilities:

• Working on Agile Methodology and sprint based releases, actively participating in sprint planning, grooming sessions and Userstory Maintainance in Rally.
• Analyzed and prioritized user and business requirements as system requirements that must be included while developing the software. work with business partners, architects, and developers to write the corresponding user stories
• Planned and defined system requirements to Use Case, Use Case Scenario and Use Case Narrative using the UML methodologies
• Created Use Case Diagrams, Data Flow Diagrams, Activity Diagrams and Sequence Diagrams in MS Visio. Created Service workflow for the CSG and DDP Biller for account management
• Conducted Joint Application Development sessions with management, SME's, vendors, users and other stakeholders for open and pending issues. Implemented SOA (search oriented architecture) concepts for the application and implemented search engine based techniques.
• Responsible for supervising work activities (Development, Testing) to ensure that they were well-performed, coordinated among team members and consistent with the approved work plan.
• Coordinated the design phase with the architects in improving the efficiency of the project
• Worked with the QA team in identifying test cases/test data and lead the business team for UAT and Acceptance of the US’s .
• Documented all custom and system modifications and assigned problems to appropriate software development team for fixes and tracked problems from start to correction and test.
• Interacted with technical team in allowing them to make a better navigational plan for the project flow which would further make a better user interactivity tool for the application..
• Conducting Business Acceptance Testing for various projects to ensure that the system satisfies the needs of the business as specified in the functional requirements and provides a high level of confidence in its use. Responsible for each user story to approve or not for the release after testing in Stage Environment.
• Working on Omniture Analytics to track the pagenames Links and the Events by using Fiddler, User-Agent Switcher
• Worked On Servicenow Intakes,completed the tasks and subtasks after the the feature has been deployed successfully
• Performing functional E2E flow for the existing orders in the AMDOCS-DDP(Comtrac) and CSG-ASCR Billing Systems
• Working on Sitecore to manage the content on the BCP Portal.Verified, Multi Account, Billpay, IMS,WIFI, Ethernet/MetroE fetures.
• Interacted with all level of business users, SME's, stakeholders to elicit requirements by facilitating JAD sessions and one on one interviews.
• Verified the Mobile Omniture tes reports by verifying events,varaibles, page names using Fiddler, Adobe Analytics Report Builder tool and interacted with the Adobe team to make sure all the clicks and logings are tracked properly .

Confidential - Philadelphia,PA

Title: Web Operations - BAT Functional Lead

Environment: /Tools: ALM, AMDOCS Billing, CSG Billing, EPIC, JIRA, Sharepoint, SOAPUI, Rally,Remedy, Service-now,Sitecore, Fiddler, Chrome Web Store, Mobile Application, XML, .Net, RDM, SQL, PL/SQl Developer, TFS ( Team Foundation Server ) 

• Working on Agile Methodology and sprint based releases, actively participating in sprint planning, grooming sessions and Userstory Maintainance in Rally.
• Collaborate with product management, product engineering, and development teams to design, implement, and test new products and features , Working closely with the Product Owners, Solution Designers,and development team to identify & resolve issues during development & testing cycles. Involved in user story acceptance.
• Lead efforts to implement QA/BAT processes and procedures to provide more effective quality methods within the group in support of providing quality products,Worked closely with client's Business Process Leads to Create, implement, maintain, test plans, test scripts, and test methodologies that ensure E2E testing of all assigned products.
• Managing BAT Team for multiple projects, interacting with Product owners and third party vendors during project cycle and meeting project milestones and deliverables for each release.Responsible for gathering, documenting, and communicating requirements to development teams to create support tools and services
• Managing daily defect review calls and Working with Application,Technical architects,BA/Solutions designers,stake holders and team of testers representing the business to identify and expose defects and associated risks, communicate all known issues to the project team and ensure that all issues are addressed prior to deployment.
• Conducting Business Acceptance Testing for various projects to ensure that the system satisfies the needs of the business as specified in the functional requirements and provides a high level of confidence in its use. Responsible for each user story to approve or not for the release after testing in Stage Environment.
• Perform User Acceptance Testing of the Functional Requirements of the Viewpoint system and business processes; Documentation of UAT Test Scenarios, Test Cases and Test Scripts
• Working on Omniture Analytics to track the pagenames Links and the Events by using Fiddler, User-Agent Switcher
• Performing manual and automated end-to-end testing based on new and existing test scripts and verified the orders in the AMDOCS-DDP(Comtrac) and CSG- ASCR Billing Systems
• Cross browsing testing and webservice testing using SOAPUI and Automated regression testing using QTP,Working on Sitecore to manage the content on the BCP Portal.Verified, Multi Account, Billpay, IMS,WIFI, Ethernet/MetroE fetures.
• Verified the mobile application flow on iOS and Android devices and verified the notifications and alerts on mobile and fullsite. Verified the Business Eathernet (MetroE) and WIFI and PRI Trunk Accounts
• Perfomed Mobile Omniture testing by verifying events,varaibles, page names using Fiddler, Adobe Analytics Report Builder tool and interacted with the Adobe team to make sure all the clicks and logings are tracked properly .

Confidential - Philadelphia, PA

Sr DATA Analyst

Responsibilities:

• Worked on New installations, Change order, through Comtrac and CSG Billing systems, device mapping frame work for different types(STB,CM,Mhost,Emta ..etc) of Devices for CSG and DDP
• Verified the Events for each devices like STB,CM,Mhost,Emta,wireless and Verified the Device unit Address by Hex Conversion Rule.and mapping XML files with Edit++
• Added wireless rate codes, service codes, Activation fee, Equipment to an existing and new order,Executed Wireless 4G Scripts for AMDOCS-DDP and CSG-ASCR Billing Systems through Quality Center.
• Verified and validated the TN numbers in Numeritrac, DDP and in Database, Mapping tables for each corp or sys prin that captures all billable rate codes and other codes and validate
• Fulfillment of orders is done by using HP service test using end points and Verified the equipments before fulfillment the Order by using Amdocs Emulator32
• Verified OnlineOrdersFulfillmentDetails and device details in SQL ,PL/ /SQL Developer data base and PL/SQL Data base, Verified the Orders status in the AMDOCS Billing System and CSG Billing
• Verified the Order flow in XML files by using SOAP UI and added new requests .Worked on Quality Center9.2.to create quality scripts used QTP for Regression Testing

Confidential, Philadelphia, PA.

Sr QA Analyst

Environment: LODESTAR Billing System,TIBCO, PVCS, Web Services, XML,Java,J2EE Informatica, Oracle, PL/SQL, Sales Force CRM, Tools: LODESTAR, SOAP UI, HP Service Test, Mercury Quality Center 9.2

Responsibilities:

• Analyzed Technical design and Functional Design specifications for testing criteria. Wrote Test Conditions based on the technical and functional design document
• Worked on Loadstar billing integrated with sales force CRM, on inbound and outbound Functionality by Processing .xml files and Verified the Orders status in the LOADSTAR Billing System
• Worked on Enrollment, Usage, CoreBilling, Security, payments..Etc...Ran the reports and verified the .xml file and verified in
• Wrote test cases in Quality Center 9.2 for Load Star billing functionality,Mapped the requirements to the test cases in QC migrated data from legacy db to oracle db and verified target system perform as it should with migrated data,Verified the new enrollment process for a migrated account
• Managed test data including identifying, acquiring, conditioning, populating, and maintaining test data during test planning, test preparation and test execution.
• Executed test cases in Quality center and communicated defects to the dev team
• Ran the reports for billing(Enrollment,Financials,Payments, Account Receiveble,Budjet Billing, Bad Debt etc) on Load star and verified the data in the database
• J2EE Web Application Testing with SoapUI, Verified the Order flow in XML files by using SOAP UI and added new requests to SOAP UI Projects

Confidential, Mount Laurel, NJ.

Sr QA Analyst

Environment: AMDOCS Billing System, CSG Billing System, OMS, HP Business Process Testing,Web Services, BPTXML, .Net, TOAD, PL/SQL, MS SQL Server 2005, and Windows XP

Tools: AMDOCS, SOAP UI, HP Service Test, Mercury Quality Center 9.2, Amdocs Emulator, & Manual Testing

Responsibilities:

• Analyzed design and program specifications for testing criteria.
• Ordered the devices (DTA,DCT)Through an IVR, .Com and CAE and Front Counter, Verified the Order status in the account table, and order header table in Toad Database
• Fulfillment of orders is done by using HP service test,Verified the equipments before fulfillment byAmdocs Emulator32
• Verified OnlineOrdersFulfillmentDetails in MS SQL Server management studio and Verified Provisioning and activation of DTA DCT devices and verified in the AMDOCS, CSG Billing System
• Activated the account through .com and again verified the status in the AMDOCS Billing System and CSG Billing System &Verified the Order flow in XML files by using SOAP UI.
• Worked on test cases for every new release of the application in cycle wise.
• Responsible for writing and executing the Manual Test Cases, Creating defacts using Quality Center9.2
• HP Business Process Testing Using SOAP UI, Quality Center for .COM Web Application,Validate the SOAP messages and create the Automated scripts for web services testing
• Verified the Logs for each run to make sure the flow is correct,Attended daily defect Review meetings

Confidential, Lake Mary-FL

Sr QA Tester/Lead QA

Environment: .NET, Java, J2EE, UNIX, CUBE, HTML, XML, TCPIP, SQL Server, PL/SQL, Crystal reports & Windows XP

Tools: QTP 8.0, Quality Center 9.2, Load Runner & Manual Testing

Responsibilities:

• Reviewed functional design documents and Software Specification documents of the CUBE application,Wrote test plans and test cases for Cube teller and Member application
• Performed and maintained manual and automated test cases for CUBE MSR and Teller platform.Created member and member products such as Checking,Savings,Loan and External in Member service request Platform,Worked On Teller Platform to run transactions on products and verified the results in Transactions query grid
• Worked on CUBE encore and probe to set up the transactions.Worked on DOS prompt, posted the transactions with efttest
• Worked on Internet Protocols TCP/IP, FTP, HTTP, HTTPS and setup gateway connection between servers .
• Examined and analyzed the requirements to document test cases using Quality Center 9.2,Executed test cases manually and reported defects using Quality Center 9.2
• Performed Regression, Integration and End-to-End, user acceptance Testing manually for the Application
• Develop automated test scripts for regression on CUBE Teller and MSR using QTP 8.0,Tested web Pages and desktop interfaces Use of URLs and Hyperlinks using QTP 8.0
• Designed and developed reports by using Crystal reports,Wrote SQl queries to retrieve data and validate data in the database

Confidential, Charlotte, NC.

Sr QA Tester

Environment: AS400, .NET, Java, J2EE, UNIX, ICOMS, OMSE, HTML, XML, SQL Server, & Windows XP

Tools: QTP, Test Director/Quality Center 9.0,SOAPUI, Load Runner & Manual Testing

Responsibilities:

• Reviewed Business Requirement and Software Specification Requirements to achieve better understanding of the Application,Analyzed design and program specifications for testing criteria.
• Translated requirements, use cases & object models into test plans and test cases,Performed and maintained manual and automated test cases.,
• Entered the orders in the Billing System and verified in OMSE and verified the Transaction logs XML.Worked On Edit Plus Text Editor to validate the Xml files
• Examined and analyzed the requirements to document test cases using Quality Center 9.0,Executed test cases manually and reported defects using Quality Center 9.0
• Performed Regression, Integration and End-to-End, Testing manually for the Application,And automated tests using QTP 8.0
• Worked on SOUPUI to test the XML reports and Involved in Business Objects and Risk management process
• Conducted performance testing of data driven, business applications, using HP LoadRunner .Generated Vuser Scripts and Inserted Rendezvous, Transactions, Think Time into the Load Runner.
• Worked on SQL Database for Data Integrity and Checked the contents retrieved from the Database tables to make sure that the process retrieved all the data it is supposed to by writing SQL Quires.
• Attend project team meetings and given Status Reports to Management Weekly

Confidential, Dulles, VA

Sr QA Tester

Environment: Sybase, SQL Server, Marley, Stratus, Tandem, UNIX, and Windows XPTools: Mercury Quality Center, QTP8.0, DBArtisan, WebTrack, BLT, and Manual

Responsibilities:

• Developed Test Strategy for the entire application,developed test plans and test cases based on Requirements,Create test schedules and install QARsby Using WebTrack
• Prepared complete Test Result Reports (TRR) for each build of the application.Functional &Regression testing by executing the Program files from the command line using UNIX Commands .
• Manually executed Test Cases for batch programs. This testing involved running the shell scripts and executables at the command line and involved in UNIT testing.Also executed automated regression tests using QTP 8.0
• Responsible for validating database changes implemented on the tandem database.Worked on Tandem (TACL)
• Extensively used SQL and wrote SQL Quires for manual backend testing.,
• Defects were tracked, reviewed, analyzed and compared using Mercury Quality center& BLT (Bug Logging and Tracking) .
• Used Telnet command to login remote UNIX boxes and FTP command to upload/download the files to/from UNIX boxes.
• Participated in weekly status meeting, Coordinated with the developers and testers to resolve the defects and close them.

Confidential, St. Louis, MO.

Sr QA Tester

Environment: Main Frames,AS400, HTML, XML, J2EE HP Server, SQL Server, Toad, SOAP, Linux, and Windows XPTools: Rational Test Manager, Rational Robot, Rational Clear Quest, Rational Requisite Pro, LoadRunner & Manual.

Responsibilities:

• Reviewed Business Requirement and Software Specification Requirements to achieve etter understanding of the AUT,Translated requirements, use cases & object models into test plans and test cases
• Captured requirements as use cases and use-case models,Involved in preparing the Requirement Traceability Matrix.
• Examined and analyzed the requirements to document test cases using Rational Requisit Pro,Executed test cases manually and reported defects using Rational Clear Case
• Performed Sanity testing for each new build of the application, Created and executed automated test scripts by Rational Robot
• Tested web Pages and desktop interfaces Use of URL's and Hyperlinks,Created Data Driven Tests to validate the same scenario with different test data
• Performance testing for Linux servers using Load Runner 8.0.,Generated Vuser Scripts and Inserted Rendezvous, Transactions, Think Time into the Load Runner.
• Performed regression, integration, system, and user acceptance testing.Conducted performance testing using LoadRunner.
• Worked on SQL Database for Data Integrity and Checked the contents retrieved on various windows against the Database tables to make sure that the process retrieved all the by writing SQL Quires.