SUMMARY:

• Recognized 20 years “IT” leader, tenacious professional with sound business acumen credited with managing $450M+ IT budget, application development, analysis, security/risk governance, network administration, teams and people.
• Reputation for defining enterprise technology strategies/solutions that reduce costs, improve efficiency, support organizational goals;
• Analyzing operations, business and staff performance, and workflow processes; initiating new management that improve communication, performance measurements, and job satisfaction.

CORE STRENGTHS:

• Enterprise Architectures
• Tactical | Strategic Planning
• CMMI, ITIL, eSCM, HIPAA
• Business | Technology Solutions
• Customer Relationship Management
• Business Analysis
• Team Coaching | Mentoring
• Application | Infrastructure
• Political | Diplomacy and Tact
• IT Security | Risk Management
• Vendor | Resource Management
• SDLC | Agile | Scrum Methodology
• PMO | Project | Program Management
• Executive Leadership and Supervision
• Communication | Executive Presentations

SKILLS:

Tools: MS Project (MS Office Suite), MS Word, Office 365,Visio, Planview, MS Excel, SharePoint 2010, PowerPoint, Rational Tool Suites (ClearQuest, RequisitePro, Rose, ClearCase), Processes Rational Unified Process (RUP), Applications JIRA, Clarity, PPM Tools, SAP, Operating Systems Windows XP, 2000, NT, HP UX, Solaris Languages Object - oriented languages Java, C++ Frameworks J2EE and .NET Databases Oracle, DB2, Access, SQL Server, Modeling Tools CRM and ERP Systems Methodologies/Standard PMI PMBOK, Agile Scrum, Waterfall, ITIL® v.3 Foundation, PCI, CobIT, SEI/CMMi, HIPAA, SOX, FISMA, ISO 9001, Microsoft Networking TCP/IP, LAN/WAN, Cisco

EXPERIENCE:

Lead Business Solutions Analyst - Consultant

Confidential, Baltimore, Maryland

Responsibilities:

• Oversee strategic and tactical planning, and implementation of technical solutions of digital strategy and implementation of technical solutions for clients across academia, operational services, and healthcare.
• Work with teams to develop project plans, roadmaps and manage backlog. Communicate team plans, report impediments for escalation, identify risks/concerns to relevant stakeholders to help resolve.

Principal

Confidential, Richmond, VA

Responsibilities:

• Facilitated information technology and quality real-estate support while assisting clients in implementing start-up business.
• Integrated customer and commerce activities with Salesforce web services.
• Modeled new business processes and customize solutions to accommodate budget and build in scalability.

Senior Information Technology (IT) Auditor

Confidential

Responsibilities:

• Advised Senior Wolseley Operations, Canadian and North American and Ferguson Management by serving as an “IT” subject matter expert on process improvement, internal controls, network, and applications of the company acquired.
• Evaluated “IT” Application/System environment’s data integrity, confidentiality, efficiency and system effectiveness.
• Ensured the company’s network of controls, governance, business and financial risk management processes across eCommerce, are adequate and effective and in accordance with “IT” Best Practices, regulatory PCI, and SOX compliance.

Senior Program Manager/Policy Enterprise IT Security

Confidential

Responsibilities:

• Recruited to provide technical oversight of Payment Card Industry Data Security Standard ( Confidential ) compliant activity on behalf of Security Network, Application/Infrastructure at Confidential Corporate Offices .
• Stabilized newly implemented Oracle ERP modules, reducing support costs and improving client satisfaction; mentored and trained associates on MS Access, Unix, PL/SQL and other technologies.
• Administered Salesforce.com applications and migrated code/data from different environments.
• Developed solutions to enhance enterprise performance using eCommerce and Enterprise Resource Planning (ERP) applications to streamline business processes and accelerate time-to-market.

Director Information Technology Operations

Confidential, Washington, DC

Responsibilities:

• Provided Executive Leadership as head of Operations and Technology, budget, program delivery, direction and management of all phases of the company's US and International Information Technology strategic and technical planning.
• Managed global procurement, customer and corporate cloud infrastructure, networks, server infrastructure, desktops/laptops, security policies and software for the entire company, 3-5 international projects utilizing Agile/Scrum methodology, and several hundred people at once; Directed 24/7/365 Help/Service Desk for (Europe/Asia/DC).
• Defined and led the new strategic direction that improved productivity, reduced cost, and established the IT Division as a Center of Excellence for Europe and Asia Operations.
• Used and administered Salesforce web-based CRM, in a support capacity logging tickets, and running adhoc reports for performance related metrics for the book store and cafeteria.
• Managed day-to-day IT Operations through close collaborative relationship with Bologna Italy and Nanjing China.
• Led global development and execution project for IT networking and infrastructure in 134 countries and website/language localization changes for 15 countries. Implemented ITIL processes in Bologna Italy and Nanjing China.
• Implemented OnBase Workflow Application functional in (Europe/Asia/DC/MD) yielding savings of $1.5M.
• Oversaw operational security measures of the enterprise's Administrative, Physical, and Technical safeguards.
• Managed 11 direct reports, 45+ contingent staff/vendors globally, hiring, terminating, and career development.

Technical IT Manager Consultant

Confidential, Rhode Island, MA

Responsibilities:

• Tasked with the engineering and design of enterprise services for the largest IT DW/BI project.
• Managed the strategic Management Information Systems (MI) and Governance of $462M Program/Project Portfolio to improve the quality, usability and access to data across the enterprise US and UK, for an Enterprise Data Warehouse using dimensional modeling. Implemented and incorporated the Agile/Scrum principles.
• Managed reporting and analytical applications based on Cognos and data warehouse on Oracle.
• Used Informatica, Teradata and SAS data warehouse tools, MS Project, MS Office, Planview and SharePoint, and Earned Value Management performance measures tools. Led Analytics and Information Management technical team of 12.

Data Warehousing Project Manager

Confidential

Responsibilities:

• Delivered leadership with Business Process Management and BI partners to dashboard project initiative with technology, business matrix leadership and resources; Implemented Data Mart/DW ETL with bottom-up reengineering effort or Modeling development approach for rapid solution, following SDLC Agile and Waterfall Methodology, using Oracle database, Hyperion Reports and TOAD, SQL Developer tools.
• Provided visibility to where/ how resources are allocated to optimize utilization for highest ROI. Managed the time allocation and tracking system and processes and provided metrics for decision making. Led team of 4 to 14 Developers, ETL, Designers, Architects, Engineers, BSAs, Testers, and SMEs US/Off-shore (across different time zones).
• Facilitated Daily Standup meetings, each member made daily commitments to the team.
• Collaborated with Client Product Owner/Product Manager to prioritize the team’s sprint backlog.

Senior Project Manager/Program Manager

Confidential

Responsibilities:

• Facilitated daily sprint/scrum stand up meetings.
• Met regularly, mentored and coached the software developers.
• Prioritized product backlog items-into releases.
• Utilized SDLC Models Agile/Waterfall Project Management Methodology.
• Led an enterprise-wide virtualization effort, overseeing and personally completing vendor/hardware qualifications, architecture/design, installation, configuration, migration and documentation. Reduced the company’s server hardware footprint by 60% leading to savings in power and cooling.
• Developed, tested, and maintained a disaster recovery plan for critical VMs and application data.
• Reduced manual processes by 50% with reductions in overhead costs. Implemented rigorous development and testing ITIL-based operational processes decreasing software defect by 60%.
• CRM Strategy Project/Program Management: Led large scale Infrastructure and Software development Projects, Teams from 10 to 250 employees various locations US and Off-shore. Managed $26M Enterprise Optimization Program work stream transition of 1,500 Window servers physical to virtual. Eliminated physical servers, Savings $5M cost reductions.

Senior IT Project Manager/Business Analyst

Confidential

Responsibilities:

• Successfully mentored/coached, implemented and incorporated the SCRUM principles (daily sprints, sprint review meetings, sprint retrospective meetings) for managing the project from a Waterfall process to an Agile process.
• Managed the backlog, coordination/training, documentation, project plan management, issue & risk management and time & budget tracking.
• Drove and supported the projects Scrum activities, issue & risk management, time & budget tracking and proper testing/verification toward satisfaction of the customer requirements.
• Developed the first Project Management Office (PMO), implementing a Project Portfolio System, with quantifiable compliance matrixes and procedures.
• Developed service strategies using ITIL industry best practices.
• Wrote test plans/scripts; developed operational/user documentation. Provided functional guidance to technical staff, customers, and testers to resolve issues during all software (SDLC) lifecycle phases.