SUMMARY:

• Around 5+ Years of IT experience in Software Application Designing, Development and implementation, involving hands - on knowledge design and development using Java, Force.Com platform and Confidential Technologies.
• Certified Salesforce Platform Developer1 and App Builder with 5 years’ experience in Requirements gathering and Security Administration, Maintenance, and User Security Management, Creating Reports, Dashboards, Approval processes, Application Support, Creating Custom Objects, Tabs, Custom Apps, Workflows, Validation Rules, Page Layouts, Data Mapping, Data Export and Imports, Apex Triggers, Apex classes, Data migration, SOQL, SOSL Queries.
• In-depth understanding of the capabilities and constraints of the Salesforce CRM application coupled with good understanding of business goals and processes, requirements gathering, implementation, testing, migration, rollout, training and ongoing administration.
• Hands on experience in Apttus CPQ to streamline configuration also to ensure pricing and quoting accuracy.
• Used SOQL & SOSL with in Governor Limits for data manipulation needs of the application using Force.com Explorer.
• Conduct Release Management tasks required to promote tested functionality from different sandboxes into production environment.
• Expertise in Agile/Scrum and Waterfall methodologies, Software Development Life Cycle (SDLC) processes.
• Strong knowledge in customized Case Management with Validation Rules, Escalation Rules Approval Process, workflow, Lightening, Reports and Dashboards for auto lead routing, lead escalation and Email Alerts.
• Implemented security and sharing rules at object, field, and record level for different users at different levels of organization, also created various profiles and configured the permissions based on the organizational hierarchy.
• Experience with IDE tools: My Eclipse, Eclipse, JBuilder and Force.com Eclipse IDE Plug-in.
• Implemented Quote-to-Cash solution using APTTUS CPQ. Depth understanding of the APTTUS CPQ, APTTUS CLM data model and functionality.
• Sound experience with Object Oriented Programming(OOP’s) concepts and developed web technologies using JSP, Servlets, ASP, C.
• Developed SOAP based requests for communicating with Web services.
• Experience in implementing declarative Salesforce platform features using Object model, Relationships, Record Types, Page Layouts, Validation Rules and Workflows etc.
• Experience in wide range of languages and technologies such JSP/JSF, AJAX, Spring MVC Framework, HTML5, CSS3, JavaScript, XML, and SOAP.
• Integration, Developing and deploying custom integration solutions using Force.com Eclipse IDE Plug-in, Force.com Explorer, Data Loader, Force.com Excel Connector, Migration Tool and process builder.
• Technical expertise in Software Development Life Cycle (SDLC) processes that include Analysis, Estimation, Schedule & Tracking, preparing design documents (HLD/LLD), coding, Test plan & Test Scripts preparation, UAT Support and Production Implementation.

TECHNICAL SKILLS:

Salesforce: Apex Language, Sales force Lightening, Apex Trigger, Apex Scheduler, Visual force (Page, Component & Controllers), Apex Data Loader, Force.com Excel Connector and Force.com Eclipse IDE Plug-in.

Databases: MS SQL Server, DB2, Oracle 10g, My SQL, MS Access, RDBMS

Tools: Eclipse, Force.com Eclipse IDE Plug-in, Force.com Explorer, Force.com Data Loader, Force.com Excel Connector, Force.com Platform, TFS, Jenkins, Visual Studio, nCino, SalesPrism, GitHub, Apttus.

Web Design Tools: HTML, XML, CSS, Python, JavaScript, JSP, WSDL, JQuery, XQuery, Bootstrap

Operating Systems: Windows 2000 / XP Pro / Vista, Windows Server / 2008, Linux

SFDC Custom Integration: Outbound Messages, Workflow & Approvals, Field updates, Reports, Custom Objects, Custom Settings, Custom Labels and Tabs, Account Management, Contact Management, Email Services, Security Controls, ETL, App Exchange Package & Custom Application and Sandbox Data Loading.

Methodologies: Agile, Scrum

PROJECT EXPERIENCE:

Confidential, Redmond, WA

Salesforce Developer

Responsibilities:

• Involved and interacted with various business user groups for gathering the requirements for CRM implementation.
• Created profiles, Roles based on Organization role hierarchy and implement record level and field level security and configured their sharing settings.
• Created workflow rules and defined related tasks, time triggered tasks, email alert, field updates to implement business logic.
• Created a sync of contacts, events and tasks between sales force to outlook and outlook to sales force successfully.
• Worked with Data loader for loading the attachments into salesforce.com, related to objects like Accounts, Contacts, Opportunities, and Activities.
• Good with Configure Price Quote (APTTUS-CPQ) Product and Pricing, also understand configuration settings as they relate to business requirements, also good with standard Quote/Proposal creation process.
• Developed Quote documents using X-Author for word, also developed customized login screen for community user and functionality to redirect user from Salesforce to Apttus CPQ Quote creation using APTTUS API's, apex, Visualforce and trigger.
• Worked on process builder Lightning components and visual flows in building canvas application with JS framework like bootstrap, JQuery and Angular JS.
• Product configuration, Price Rules, Constraint Rules, Categories, Price list, Quote Creation and few more complex pricing functionality using Workflow, APTTUS Approval Process, APEX, VF and APTTUS Pricing Callback Class.
• Create Email Templates and mail merge Templates and involved in doing mail merge for different standard and custom objects.
• Analyzing different business reports and customization of those reports in sales force.
• Use force.com developer toolkit including Apex classes, Apex triggers and visual force pages to develop custom business logic.
• Facilitate a week of Service Cloud training as part of an elaborate train-the-trainer initiative. At the end of the implementation, the Change Management team transitioned into one unified training team focused on end user readiness.
• Created ETL test data for all ETL mapping rules to test the functionality of the Informatica mappings.
• Created and used Email templates in HTML and Visual force.
• Developed Case Queues which automatically assign cases to a specific user or group of users based on predefined criteria.
• Working on record types, validation rules, triggers and page layouts.
• Developed Lightening components and Lightening apps to provide better and more interactive interfaces to end users, which help in sales enhancements.
• Implemented Lightning Experience of salesforce. Created & customized Client Dashboard as per client requirement.
• Lightening experience work with Salesforce1 mobile.
• Worked with External objects in Salesforce which is another feature introduced with lightning components

Environment: Saleforce.com platform, Apex Language, Visual Force (Pages, Component & Controllers), APTTUS Q-to-C (CPQ and CLM), Pages, Data Loader, HTML, Apex Triggers, Web Services, Reports, Custom Objects, Custom Tabs, Email Services, Security Controls, Sandbox data loading.

Confidential, Washington, DC

Salesforce Developer

Responsibilities:

• Worked with the user group for requirement gathering throughout the planning and implementation.
• Implemented the requirements on Force.com platform and Force.com IDE Plug-in using Eclipse.
• Created new User Accounts and assigned Profiles as per their role in role hierarchy.
• Defined Org wide default to restrict access from users.
• Customized Page layouts for Standard/Custom objects and assigned Record Types.
• Created Data Validation rules and Formulas as per business requirement.
• Worked with various salesforce.com Standard objects like Accounts, Contacts, Leads, Cases, Campaigns, Reports, and Dashboards.
• Created Workflow Rules to automate Tasks, Email Alerts, Field Updates, time-dependent actions and Outbound API Messages.
• Knowledge of Javascript UI frameworks including AngularJS and Salesforce Aura and Developed custom applications using apex, visualforce, JavaScript, Angular JS, HTML, CSS.
• Created Reports and Dashboards to track Opportunity pipeline/Stages for Management visibility.
• Designed, and developed Apex Classes, Controller Classes, extensions and Apex Triggers for various functional needs in the application.
• Jenkins for Continuous Integration. JIRA and Bit Bucket to push changes and track via sublime to make sure all code changes were tracked and managed during deployment periods.
• Designed various Web Pages in Visual Force for capturing various customer enquiries and Implemented logic for migrating cases to different queues based on the type of customer enquiry.
• Created and used Email templates in HTML and Visual Force.
• Identify and streamline workflows using the nCino platform, built on Salesforce.com, and implement changes and levels of customization as needed through the Salesforce Administrator role.
• Created and configured CallCenter and ChatLog for Service Cloud and Provided support.
• Integrated the Web Services by generating the necessary stubs from the WSDL files for extracting the data from the home-grown applications by using the home-grown web services.
• Used SOQL & SOSL with consideration to Governor Limits for data manipulation needs of the application using platform database objects.
• Responsible for all the activities related to configuring Data Loader, uploading data in CSV files into salesforce.com, checking for the correctness of the data.
• Worked with Salesforce.com team to make application certified.
• Packaged and Deployed customizations from Sandbox to other environments using Force.com IDES.
• Help users with Chatter teams/Groups and follow application as well.

Environment: SaleForce.com platform, Visual Force (Pages, Component & Controllers), Apex Language, Data Loader, HTML, Java Script, APPTUS, Eclipse IDE.

Confidential

Salesforce Adminstrator

Responsibilities:

• Captured business requirements from business analysts and translated them into data model and Technical Specification Document (TSD).
• Based on Data model created relationships among objects using Lookup, Master-detail and Junction Object relationships.
• Implemented customizations using Apex controller classes (Custom, Extension), Triggers and Visualforce pages.
• Used visualforce components - Form, PageBlock, PageBlockSection, Command Button, Action support, Action Function, Page Block Table and Repeat for developing visualforce pages.
• Developed rich UI using custom Cascading Style Sheets (CSS) in Visualforce pages and used Java Script, JQuery for client-side validations.
• Written SOQL, SOSL, Aggregate, Relationship queries in apex classes, triggers to retrieve optimized data from Objects.
• Developed custom Objects, Fields, Dependent picklist values, and validation rules, Page Layouts, Search Layouts and Tabs.
• Performed administrative tasks - creating Users, Profiles, Roles, Permission Sets, Page Layouts, Record Types and configured sharing rules based on Organization role hierarchy.
• Used Data Loader for insert, update and bulk import or export of data from Sales force Objects.
• Created and maintained the documentation for application Design, data mapping document for Migration and integration technical design document.
• Designed and implemented archiving of data using Batch Apex and Scheduling.
• Ensure data integrity by merging duplicate Leads, Contacts, and Accounts; performing mass uploads and updates of data as required.
• Worked with Jitterbit tool to load data into salesforce. Worked with Jitterbit to develop process builder automation.
• Maintained custom nCino-Salesforce objects. Maintain setup records specific to nCino. Work with nCino project management team to ready client for Data Configuration stage of implementation.
• Created workflow rules, approval process and defined actions like Tasks, Email alerts, outbound message and Field updates.
• Created communication templates used for Email alerts based of Text, HTML and Visualforce types.
• Developed customized Reports, Dashboards for business users and managers, developed custom report using visualforce pages.
• Written apex unit test classes for Trigger, Apex classes to meet 75% of code coverage to migrate to Production instances.
• Good experience in preparing package.xml file for deploying applications from Sandbox to Production instances using Force.com migration script and Workbench.
• Implemented best practices to avoid governor limits by writing repeated code in triggers and apex classes.

Environment: Saleforce.com CRM, Apex Classes, Controllers, Visualforce pages, Web Services, SOAP, REST, WSDL, Sales Cloud, Service Cloud, nCino, Custom Objects, Tabs, Workflows, Approval process, Data loader, Reports, Dashboard, Sharing rules, Force.com IDE, HTML, CSS, JavaScript, JQuery, Ajax, C#, .NET, Windows 2003.