Production Support Analyst Resume Naperville, IL - Hire IT People

SUMMARY:

20+ years of experience in managing day to day work of employees to ensure all required functions are performed accurately and within the client expectations & Customer Service. Also, I am responsible for administering, maintaining, and developing the security, integrity, performance, and standards of the department in conjunction with the Production Manager and with the Operations Manager.
18+ years of experience in Check and Payment Processing including communication of file delivery, account management, and liaison between client and tech teams.
17+ years of experience in SQL Queries to extract data from varies databases for analyzing data and generating reports. Also in addition to having experience in Microsoft Office Suite (Word, Excel, PowerPoint, and Access), and Google Docs and Spreadsheet’s.
17+ years of experience in utilizing various systems such as WASSO, J&B, ACLS, PAY COURIER, ECP, ESND, CTMC, ORBS, RETAIL1, and SUPER MICR.
15+ years of experience in Analyzing Data which include reconciliation, bankruptcy, exporting/importing data, monitoring systems, writing system reports that regulate with the federal regulations, and supervising different type of projects at hand.
12+ years of experience in scheduling time sensitive batch flows by following company recruitments. Handling all job failures on trouble shooting issues which include deadline driven SLA reports, restarting on procedures, and executing job streams from end user’s ad - hoc requests.

PROFESSIONAL EXPERIENCE

Confidential, Naperville, IL

Production Support Analyst

Analyzing production issues. Reporting periodically to the analyst team for monitoring up-time and efficiency of production applications. Performing regular cleanup activities of production applications, and troubleshooting the production nightly batch and user run failures.
Producing various payment transmissions by reporting and depositing.
Having responsibilities providing daily data available to business users reporting purpose within the defined SLA deadlines.
Having to import statements and credit payments onto business users accounts by scanning images on CD-ROMs. Handling production calls for various projects by coordinating with the management/analyst team.
Meeting SLA transmission deadlines, and troubleshooting file-error and delinquencies. In addition to reviewing data from invoice documents.

Confidential, Naperville, IL

Senior Wholesale Operation Specialist (Private Label)

Implementing company policies to new employees and regulating any changes in procedures for various daily shifts.
Co-ordinating with upper management in application releases, attending meetings with the application directors and business users to help them understand the production process which in include Incident, Change and Problem management.
Having the responsibility for operating and monitoring multi-platform computer systems.
Operating and capturing various systems including NCR 7780, OPEX 150, OPEX 50, DOCUSCAN 9000, E-SERIES, NCR 775, and IBM 3890XP.

Confidential, Chicago, IL

Check Processing Supervisor

Confidential, Chicago, IL

Senior Sorter

Having the responsibility for all facts of check operation by following company procedures.
Operating and capturing various systems including Vector 3000, SUPER MICRO 4.1.3, IBM 3890 XP.
Supervising the company’s payable-thru accounts by balancing and exporting reports in a timely matter.
Supervising monthly reports of bulk and non-bulk for client banks.
Having knowledge of contractual agreements including Sav, DDA, IRA’S, and CD’S.

TECHNICAL SKILLS

Strong Computer skills- Proficient in MS Office Suite- SQL, Word, Excel, PowerPoint, Charts.
Strong academic skills, self-starter and quick learner. Flexible in every working environment.
Excellent verbal and written communications skills.
Demonstrated strong work ethic and organization skills.