SUMMARY:

• Over 14 years of experience in planning, designing, implementation and technical skills in areas of AWS cloud, IT Infrastructure, Enterprise Management Tools like Confidential Cloud Lifecycle Management, Performance, Event and Identity management with 2 years of AWS Cloud experience in solving complex problems with creative solutions and operations environment.
• Experience and expertise on using various AWS Services including Computing, Networking, Management, Storage, Migration and Security services.
• Strong Knowledge with Confidential, S3, Cloud Watch, Cloud Trail, Elastic Load Balancing and managing securities on AWS.
• Experience with VPC, EBS, SNS, RDS and creating Elastic load balancing and high available scalable infrastructure.
• Designed, configured, managed, and maintained the deployment and operations using Amazon services like VPC (app/database servers in public and private subnets), ELB, Confidential, S3, Route 53 and CloudWatch for monitoring.
• Expertise in AWS Identity and Access Management (IAM) components, including user, groups, roles, policies and password policies.
• Use Amazon RDS (MySQL and PostgreSQL) to manage, create snapshots, and automate backup of database.
• Used CloudFormation for provisioning mechanism of a broad range of AWS resources.
• Created both Windows and Linux AMI based servers for Confidential instances.
• Ability to define Migration strategy to move application to cloud and develop architecture blueprints and detailed documentation. Create bill of materials, including required Cloud Services (such as Confidential, S3 etc.) and tools
• Leverage appropriate AWS services and validate the environment to meets all security and compliance controls (created users, roles, groups and policies using IAM).
• Skilled at studying existing technology landscape and understand current application workloads.
• Drive the technical design of AWS solutions by working with customers to understand their needs.
• In - depth knowledge in Designing, Planning and Implementing Enterprise Service management(ESM) Tools and monitoring tools like Confidential Performance and Manager Tools and HP NNMi. Her experience includes Confidential Proactivenet Performance Manager( Confidential ), Confidential Patrol, Confidential Portal, Confidential Event Manager, SNMP Event Adapters, Confidential MRL, BAROC and Perl scripting.
• Good understanding of scripts created on JSON and Perl.
• Understand and document technical requirements from clients. Prepare training materials and provide training.
• Worked as a tech support associate for one of the first smartphones Treo 600 (designed by Palm Inc).
• Rich client facing experience gained from working with various clients from USA, Australia, UK, Canada & India along with Business Analysts, Application Managers, IT Head and Security/Audit Managers of various clients.

PROFESSIONAL EXPERIENCE:

Confidential

AWS Architect, Portsmouth, NH

Responsibilities:

• Deployment and management through AWS cloud formation on Confidential (Elastic compute cloud) instances and also maintaining amazon S3 storage.
• Optimized volumes and Confidential instances and created multi Availability Zone VPC instances & Used IAM to create new accounts, roles and groups.
• Designed and implemented Amazon Web Services architecture, API implementation, Confidential Server setup and deployment, build, maintenance, and configuration of various AWS resources like, Confidential, EBS, Elastic Load Balancers, S3, VPC, Security Groups, that are utilized for different environments like dev, testing, staging/prod.
• Configured S3 to host static web content, versioning and lifecycle policies to and backup files and archive files in Glacier.
• Monitoring of network services (SMTP, POP3, HTTP, NNTP, ICMP, SNMP, FTP, SSH) using Nagios.
• Utilized CloudWatch to monitor resources such as Confidential, CPU memory, Amazon RDS DB services, DynamoDB tables, EBS volumes; to set alarms for notification or automated actions; and to monitor logs for a better understanding and operation of the system.
• Helped customers deploying their applications in AWS cloud using Ops-works, Code deploy, Elastic beanstalk, troubleshooting customer's cloud formation stacks.
• Implemented AWS solutions using Confidential, S3, RDS, EBS, Elastic Load Balancer, Auto scaling groups.
• Created scripts in Python which integrated with Amazon API to control instance operations.
• Setting up Auto scaling of the instance group using AWS command line tools and AWS cloud environment for Dev/QA environments.
• Build servers using AWS, importing volumes, launching Confidential, RDS, creating security groups, auto-scaling, load balancers (ELBs) in the defined virtual private connection.
• Creating Public and Private subnets and assigned to Confidential instances.

Confidential

AWS Solutions Architect and Web Developer, Minnetonka, MN

Responsibilities:

• Designed and developed fault tolerant WordPress website.
• Implemented and provisioned services with the help of Elastic Beanstalk.
• Used multiple Confidential (AMI) instances for webserver.
• Used S3 buckets as failover webpage.
• Worked in Dev, QA, UAT and Prod environments.
• Used ELB for load balancing between different instances in multiple availability zones.
• Used VPC and Route53 as networking and DNS service respectively.
• Created websites backups on cloud and in-house data servers.
• Implemented website security for both websites.

Confidential

Subject Matter Expert

Responsibilities:

• Implementation of Confidential Cloud lifecycle management to manage the complete lifecycle of resources used by and provisioned into AWS cloud environment.
• Implementing monitoring solutions with Confidential tools in AWS Cloud environment.
• Assessing client’s requirements and their environment to Plan and design the most appropriate Infrastructure monitoring tools environment.
• Providing suggestions and solutions to Confidential Monitoring tools Implementation teams working for different clients.
• Developing and testing Perl scripts, Confidential scripts (Collectors, rules (mrl), and class (BAROC) files) to customize the events as per the client’s customization, integration and automation requirements.
• Provide training and prepare documentations to the teams on Infrastructure Monitoring tools.

Confidential

Confidential Technical Architect

Responsibilities:

• Implementation of Confidential Proactivenet Performance Manager ( Confidential ) 8.6.20 for monitoring Infrastructure resources
• Integrating various ESM Monitoring tools like: HP NNMi, HP SIM, IPMon, Confidential Patrol, SCOM, VCENTER with Confidential to create a single Event monitoring platform
• Enabling SNMP traps from various Infrastructure tools and resources to display events in Confidential and creating new MRL rules and PERL scripts to display the received SNMP traps in the default event format.
• Automate the tool to generate incidents which includes the information that suggests the team that needs to take action and also notify (through email) support teams to work on critical events.

Confidential

Confidential Technical Architect

Responsibilities:

• Implementation of Confidential Proactivenet Performance Manager 8.1.00 ( Confidential ) for Server and Web services monitoring
• Implementation of Confidential Portal for agentless monitoring and integrating it with Confidential .
• Automating incident genetaion for critical issues by integrating Confidential with Confidential Remedy.
• Enable Event management policies for:
• Intelligent event generation and for updating severity of the events automatically
• Blackout and suppression of alerts
• Setting event module to provide important information related to the event
• Setting authorization and roles for users to access Confidential event console
• Enabling SNMP traps from storage dervices, by creating new MRL rules and editing PERL scripts to display the SNMP trap received as an Event in the default format and ensuring these events had appropriate priorty.
• Integration of EMC Smarts Ionix (monitoring network devices) with Confidential for viewing the alerts from network devices.

Confidential

specialist

Responsibilities:

• Post implementation support for the HP NNM tool for adding network devices to be monitored.
• Creating Dashboards with report formats and scheduling reports for the monitored devices through HP iSPI
• Creating Monitoring Thresholds as suggested by the Network solutions team for the monitoring devices and following best practise.

Confidential

Transition lead

Responsibilities:

• Handled transition of customer care, triage and disconnections team from the client.
• Training and setting up the customer care professionals, traige and disconnection teams.
• Lead the team handling the customer care supporting the customers of Phones4U.

Confidential

Access Management Lead

Responsibilities:

• Ensure the accesses for the employees are granted as per the Confidential - Cobit compliancy.
• Utilize necessary controls and tools to capture and record user login information, manage the enterprise database of user identities and manage the assignment and removal of access privileges.
• Perform review over all the Confidential critical applications on a periodic manner to ensure the correct accesses are assigned and get the access corrected if any non-compliant accesses found.
• Designed a plan to have a single IAM policy service catalogue and tool to have a centralized management and control over the Access management activities as per best IT security services practices.

Confidential

Level 2 Messaging Support Engineer

Responsibilities:

• Migrating the user’s messaging service to Domino, registering the new users and educating them about Lotus Notes.
• Extensive use of Domino Administrator Console to perform various administration activities like resetting Id file password and webmail passwords, renaming, recertification, changing the mail quota, enabling or disabling forwarding ids, creating mail group ids, functional ids and mail-in dbs.
• Training L1 Team on the Global Messaging rollout plans and helping them in the support functions for overseas associates.
• Providing support for Quickplace, Converse browser client of Sametime and Converse Clients for PDA/Mobile.

Confidential

Level 1 Technical Support Engineer

Responsibilities:

• Interact with the customers and provide resolution for Windows, Lotus Notes, Networking, Software and Security related issues through voice, remote connectivity, chat support and email support.
• Involved in planning Helpdesk activities for process improvement and Helpdesk requests.
• Respond to, and diagnose, problems through discussions with users, including problem recognition, logs, research,isolation, resolution, and follow-up steps.
• Prepared the required templates and the training manual for the helpdesk thereby streamlining the process.
• Train the new associates joining the Helpdesk Team.