SUMMARY:

• (8+)Years of IT experience that’s includes 3+ years’ experience in Salesforce.com platform both Administrator & Developer and 5+ years of Testing experience with Manual & Automation Testing for different sectors like Retail Banking, Telecommunication, ecommerce etc.
• Experience in understanding Force.com Apex Classes, Apex triggers, Visualforce, Batch Apex, REST, SOAP based Web Services, Force.com API, SOQL and SOSL,
• Experience in Data Migration using Data Loader, Import Wizard
• Experience in creating Custom Objects, Custom Formula Fields, Field dependencies, Relationships, Pick - lists, Custom Tabs, Validation rules, Work Flows, Approval Processes, Page Layouts, Search Layouts to meet the client’s requirement and functionality.
• Experience in working with Force.com Standard Objects Accounts, Contacts, Leads, Cases, Opportunities and Campaigns.
• Experienced in Sales cloud of salesforce.
• Experienced in using Process builder for Workflow rules and Approval process.
• Experience in SFDC Administrative tasks like creating Profiles, Permission Sets, Roles, Users, Record Types, Email Services, Reports, Dashboards, Tasks and Actions.
• Experience in Web services using Soap UI and REST API integration
• Good Knowledge on Service Cloud, Marketing Cloud, Community cloud of salesforce.
• Good knowledge on Web-to- Case and Email-to- Case.
• ( 5+ ) years QA (Requirement Analysis, Design, Manual Testing, salesforce CRM/Oracle Siebel CRM, ETL Testing, UFT Functional Testing and Web Services Testing using (SOAP UI).
• Strong experience using Defect Management Tools like HP Quality Center (ALM), Test Director, IPM, Clear Quest for Requirement Management, Test Planning, Test Case development, Test Case execution and Defect Tracking.
• Wide range of database experience, using Oracle.
• Proficient in different phases of testing like Unit Testing, Integration Testing, System Testing, Regression Testing, Smoke Testing, User Acceptance Testing, Performance Testing, Load Testing and Web services testing
• Strong experience in all the phases of Software Development Life Cycle (SDLC) methodologies such as waterfall and Agile (Scrum)
• Experience working with Salesforce.com sandbox and production environments.
• Strong analytical, de-bugging and documentation skills.
• Ability to understand and translate Business Requirements and to operate independently or in a team environment. Well versed in different management scenarios like Change Control, Quality Assurance, Defect Tracking and System Integration.
• Masters in Computer science - BTH, Sweden.
• B Tech IT - JNTU, India.
• Salesforce Certified Administrator (ADM 201)
• ISTQB Testing certified

TECHNICAL SKILLS:

Force.com: Apex Controllers, Apex triggers, SOQL, SOSL, Visualforce (pages & Components)Force.com IDE (Eclipse), SOAP, REST

SalesForce.com: Workflow & Approvals, Dashboards, Analytic Snapshots, Custom Objects, Email

Templates, Formulas, Validation Rules, Roles, Profiles, Packages, Sales & Service:

Cloud:

SFDC Tools: Force.com Data Loader, Import Wizard, Force.com Platform (Sandbox, and

Production), Force.com Explorer:

Languages: Java, JQuery, APEX, VISUAL FORCE

Database: Oracle 11g

Web: HTML, XML, CSS, JavaScript, WSDL, VB Script

Microsoft Office: Word, PPT, and Excel

Software Testing: HP QC (ALM), HP UFT, Manual, ETL Testing (Informatica), SOAP UI

Platforms: Windows XP/ VISTA/7, Red Hat Linux and UNIX

PROFESSIONAL EXPERIENCE

Confidential, Cleveland, OH

Salesforce Admin /Developer

Responsibilities

• Interacted with various business team members to gather the requirements and documented the requirements.
• Performed the roles of Salesforce.com Admin and Developer in the organization.
• Involved in Working with Standard Salesforce features like Objects, Workflows, Record Types, Page layouts, Validation rules, Profiles, Roles, Reports, Dashboards, etc.
• Created email templates and inbound emails using Visualforce for the clients and customers.
• Worked extensively on Apex Triggers, Apex Classes, and Apex Test Classes to fulfill various business requirements.
• Deployed Configurations and Code between Salesforce Environments through various deployment tools like Force.com IDE, Snapshot, Ant Scripts, Cruise Control, and Change Sets.
• Worked on REST/SOAP Web service to integrate sales force with third party systems.
• Worked on web services apex classes, parsed input request using XML parser and mapping the XML request to salesforce object.
• Integrated the REST web services API for extracting the appointment type data from internal applications to retrieve data and display in the UI.
• For checking users eligibility written various classes and interfaces using SOSL, SOQL, and Web services.
• Involved in developing customized Reports and Dashboards for the business users.
• Worked extensively with the QA team for designing Test Plan and Test Cases for the User Acceptance testing (UAT).
• Experienced with Salesforce orgs, environments like sandboxes and 3rd party app exchange partners like common ones
• Maintained the Salesforce Demand Intake Process and tool for CoE.
• Involved in SFDC application support for end users.
• Assisted the head of our front office offering to enhance the service offering, including sales and delivery collateral that can be commoditized and reused across multiple projects & clients.
• Involved in the system integration and validation portions of the system/product development life cycle.
• Worked in agile methodology Process and Sprint System, attended daily standup calls.

Confidential, (Vancouver, WA)

Salesforce Admin /Developer

Responsibilities

• Worked on Sales cloud and marketing cloud. Developed Custom Objects, Custom reports and Dashboards
• Created user Roles and Profiles, security controls and shared settings.
• Worked on various Salesforce standard objects like Accounts, Contacts, Leads, Reports and Dashboards.
• Implemented field level security, profiles and system audit trail setup.
• Managed Dashboard reporting, in Salesforce and in SharePoint and Change point.
• Designed and developed SFA based Application on Force.com Platform in Salesforce.com environment with Apex programming language at backend and Visual-Force pages as user interface.
• Developed complex workflows and approval processes for automating business logic
• Created email templates and inbound emails using Visualforce for the clients and customers.
• Developed Apex Test Classes with assurance of maximum code coverage.
• Involved in the system integration and validation portions of the system/product development life cycle.

Confidential, (Ashburn, VA)

Sr. QA Analyst

Responsibilities:

• Involved in Requirement gathering, Test plan creation, Test strategies, Test cases development, Test case review, Test Scripts Development from Business Requirement Document and Design Documents.
• Validating the Address and telephone number information from backend data base and sharing to Billing system.
• Involved in updating test cases and tracking and analyzing defects into HP ALM.
• Worked in creating automation testing framework using UFT.
• Actively involved in creation of detailed test plans, test cases and test scenarios for different application modules according to functional requirements and business specifications
• Tested Web services using SOAPUI tool and also verified service request and response through application for address validation weather it is suitable for FIOS or not.
• Responsible to check the backed logs by using UNIX
• Responsible for creating and validating XML files to process the end to end workflow.
• Involved in backend validation testing by logging into the Windows and SQL
• Performed Functional, Integration and Regression testing of MAVO (Missed Address Valid Overlay) system components.
• Responsible for executing and troubleshooting the test scripts.
• Worked with production support and client teams to ensure that product delivers satisfy with need to the customer

Confidential

Responsibilities:

• Analyzed business and system requirements, managed development of specifications to create and execute detailed test plans and to verify bug fixes.
• Review client’s requirements against the functionalities, and recommend solutions. (Customization, additional developments, and change in working procedures)
• Maintained repository for reporting and tracking bugs and provide updates on resolved bugs.
• Maintain customer database and perform updates if necessary, detailed documentation for company database.
• Responsible to check the backed logs by using UNIX, when we got any error while placing orders.
• Responsible to run the crop job validation through UNIX box.
• Raising Internal Issues when Product Errors were detected.
• Responsible for creating Routers, Gateways, Switches, SBC as per the requirements and for Data points.
• Involved in preparation of integration approach between various modules across the modules.
• Coordinating with the BAU staff and providing sufficient domain guidance for carrying on their testing tasks smoothly.
• Defect raising, Monitoring, Verification and Closing of the Fixed Defects in IPM, HP ALM.
• Daily reporting on the execution and defect status.
• Conducting defect meetings with development team for quick resolutions of the issues.
• Participating in regular meeting with the business analyst for the updates on the requirements.
• Logging of defects, retesting and follow up till closure of defects.
• Verified the transactions which are updated I n the backend by running queries.

Confidential

Functional / ETL/BI Tester

Responsibilities:

• Developed ETL test scripts based on technical specifications/Data design documents and Source to Target mappings.
• Worked Throughout the project in various iterations/Sprints - conducted system testing, integration testing and functional testing.
• Extensively interacted with developers, business& management teams to understand the 3D project business requirements and ETL design document specifications.
• Participated in regular project status meetings and QA status meetings.
• Extensively used and developed SQL scripts/queries in backend testing of Databases.
• Defects identified in testing environment were communicated to the developers using Quality Center.
• Tested a number of complex ETL mappings, mapplets and reusable transformations for daily data loads.
• Created test cases for ETL mappings and design documents for production support
• Effectively communicated testing activities and findings in oral and written formats
• Worked with ETL groups and Acquisition team and business analyst for understanding mappings for dimensions and facts
• Extensively tested several Business Objects Reports - web intelligent info view, Crystal’s reports and Dashboards to validate the data and cosmetics of the report.
• Prepared daily status reports with details of executed, passed/failed test cases and defect status.