OBJECTIVE

Seeking a challenging Business Analyst / Quality Assurance Management position in which I can utilize my IT consulting experience to assist companies in re - engineering QA processes and procedures to take advantage of emerging technologies utilizing my leadership skills and problem solving abilities.

PROFESSIONAL SUMMARY

• I am a degreed professional with B.B.A. in Business Administration with 30 years overall business experience.
• For the past 17 years I have assisted companies manage, analyze and test their application software implementations through various IT project management processes and methodologies.
• My professional management and leadership skills include test planning\management, strategic business analysis, requirements analysis, data analysis and modeling, gap analysis, process flow analysis, mentoring and training teams and users. I have strong analytical skills and am able to quickly identify problems and successfully implement solutions.
• I have coordinated and facilitated client meetings and presentations including product demos, defect tracking and planning sessions.

SKILLS SUMMARY

Business Analysis / QA Software Testing

• Test Management - Create Test Plans, Test Strategy, and Test Approach, Maintain Test Processes and Manage Test Team. (12 Years)
• Test Execution and Defect Tracking - Creation of Test Scenarios, Test Cases, and Test Scripts. System Integration, Functional, Performance, Regression, Unit, and UAT Testing. (14 Years)
• Maintain Test Documentation - SharePoint, Access Database, And Repeatable Regression Test Database. (9 Years)
• Data Generation and Data Conversion - Create, Modify and Convert Data Files for testing. (10 Years)
• Review testing and validate results to ensure that they meet the entry and exit criteria. (14 Years)
• SQL Tools (PL\SQLPlus, MySQL, TOAD, Oracle SQL Developer) and Relational Database Tools. (10 Years)
• Test Tools - Automated Testing with HP Test Director, Quality Center, LoadRunner, and WinRunner. TFS (Visual Studio), MTM (Microsoft Test Manager), HP Quality Center, and IBM Rational Quality Management.
• Conduct Requirements & Fit Gap Sessions (As Is & To Be sessions)
• Gathered Detailed Business Requirements
• Data validation for data interfacing between Oracle CCB and CRM Siebel applications.
• Create Technical & Functional Design documentation.
• Process Management - Developed IT and Business Standardized Methodologies and Processes. (3 Years)
• Release Management - Coordination of Financial Applications into System Testing Environment. (2 Years)

PROFESSIONAL IT EXPERIENCE

Confidential

Test Lead

Responsibilities:

• Performed requirements analysis to ensure documentation meets expected functional and business expectations.
• Obtained detailed specifications from business users to ascertain specific output information requirements.
• Create High Level Business Requirements
• Gathered Detailed Business Requirements
• Help develop UAT CCB test strategy for Revenue Management.
• Prepare Testing Status and Progress Reports - reporting progress of the testing results, the number of defects, the categorization of defects and the steps to resolve defects.
• Provide CCB and ALM training and support for Revenue Management UAT test team.
• Prepare test execution plan and test schedule.
• Coordinate test plan and test lab activities in ALM
• Coordinate batch processes for Nightly Billing batch.

Confidential

Senior Testing Specialist

Responsibilities:

• Define the testing strategy and approach for CCB, MDM, MWM and other DWP impacted systems.
• Identify implementation approach for specific tests, performing test preparations, executing the tests, logging outcomes, and administering the defect tracking system.
• Design, develop, and conduct system tests and support the acceptance testing.
• Prepare test plan and test schedule.
• Develop test scenarios, test cases and test scripts used for integration, and system testing.
• Prepare Testing Status and Progress Reports - describes the progress of the testing results, the number of defects, the categorization of defects and the steps to resolve defects.
• Prepare and execute testing for Oracle CCB to CRM Siebel Data migration and syncing.
• Analyze requirements, enhancements and interfaces required for integration testing.
• Conduct status review meetings.
• Coordinate 3rd Party Interface Testing for internal and external systems.
• Oracle BI Reports generation and validation.

Confidential

Sr. Test Engineer

Responsibilities:

• Performed requirements analysis to ensure documentation meets expected functional and business expectations.
• Create and implemented test strategy, detailed test plans, and test schedules.
• Created test cases and test scripts using HP Quality Center and Microsoft Test Manager (Visual Studio 2010).
• Data Prep - Company and account setup, user credentials, roles, and privileges. Modified XML configuration files.
• Verify test data and test results through SQL query tools.
• Create and Build ISO & WIM images, components, data files, and driver packs for system image projects.
• Upload image files and components using FTP tools and custom Confidential application tools.
• Build and maintained test environment VM’s using Citrix XenCenter.
• Executed quality-control tests to ensure software meets specified standards and end-user requirements.
• Logged defects, facilitated defect triage, and retested software corrections to ensure problems are resolved.
• Created daily test status reports and metrics.
• Develop integrated processes for testing end to-end functionality with Agile and Waterfall methodologies.

Confidential

Functional Business and QA Test Analyst

Responsibilities:

• Conduct Oracle CC&B User Training Sessions
• Create Functional & Technical Specification Design Documents
• Perform Configuration for Oracle CC&B Application.
• Create & Execute Test Scripts for Unit & Functional Testing.
• Define data requirements for Functional and Integration Test Phases.
• Execute batch processes and create or modify data. Run queries with TOAD to validate results.
• Execute Test Scripts and Verify Test Results match Business Requirements.
• Report status of test activities and open defects.

Confidential

Process \ QA Test Manager

Responsibilities:

• Lead the testing effort (assembly, product, regression, UAT, and performance testing)
• Develop and update testing standards and procedures and coordination of testing resources.
• Create Test Plan (Test Strategy and Test Approach documents)
• Facilitate testing environment requirements and tools
• Define data requirements as needed for each test phase
• Facilitate meetings for testing deliverable completion
• Present Test Progress Reports, Status and Metrics to the Project Manager
• Manage Test Reporting Matrix in Quality Center
• Schedule, track and report the test team’s progress on defined deliverables and milestones
• Manage, escalate and report issues and risks
• Review testing and validate results to ensure that they meet the entry and exit criteria
• Manage all project documentation (SharePoint Administrator)
• Develop Test Phase Closure Memo upon completion of testing phase, and obtain appropriate sign-offs

Confidential

Sr. Software Test Analyst

Responsibilities:

• Create test plans for multiple projects.
• Create test scripts using Mercury Quality Center.
• Execute and complete test scripts to meet business requirements.
• Maintain test status and enter and track defects in Mercury Quality Center.
• Create test database and verify results through SQL scripting and queries using TOAD.

Sr. Principal Consultant

Confidential, City of Phoenix

• Performed end-to-end solution requirements analysis and design for CC&B v2.0.5 & v2.1.0.
• Conduct requirements JAD sessions (As Is & To Be sessions) and gather business requirements.
• Configuration for rates, accounts, Service Agreements, and customer contacts for CC&B v2.1.0.
• Developed External Design documents for reports, letters, and interfaces for CC&B v2.0.5 and v 2.1.0.
• Facilitate and manage migration of patches and code fixes as delivered from developers.
• Manage Testing (test schedule and staffing requirements) for Oracle CC&B v2.1.0 utilities project.
• Design test strategy, implement test plan, create test conditions and test scripts.
• Maintain and coordinate test documentation and defects in Microsoft SharePoint.

Confidential

Sr. System Tester

Responsibilities:

• Develop system test scripts and present test results to client and management for approval.
• Develop test results documents and present results to client and management for approval.
• Maintain status and open defects in ClearQuest when errors are encountered in testing.
• Create test data and analyze data through SQL scripting tools and OLAP reporting tools.
• Review business requirements to create business case scenarios.
• Execute batch jobs and create or modify data. Run queries with TOAD to validate results.
• Conduct one-on-one training for individuals on the test team.

Confidential

Sr. Software Test Analyst

• Release Management - Coordination of Financial Applications into system testing environment.
• Requirements Coordination - Coordination of requirements gathering for upcoming releases.
• Apps Tested including, SAS SABRE, On-Time Reservation Creation Tool, Online Ticketless Reservations System, Gate Reader, Kiosk Reservations, Skycap, and Legacy Financial \ Accounting applications.
• Test Planning - Created test plans, test conditions and test scripts.
• Defect Tracking and Test Results documentation - Utilized Rational Test Manager to track defects.

Confidential

System Tester

Responsibilities:

• QA System test and EDI test execution for SPL Confidential web based billing and customer care application.
• Create business scenarios to test the specific test conditions and business requirements.
• Execution of batch processes to initiate customer care functionality, reporting and billing,
• Modifying customer Oracle database using both system functionality and queries using Oracle TOAD.
• Validation of bill calculations for billing services, fees and taxes.
• Conduct daily status meetings to report testing results to the various development and business organizations.
• Complete formal test result documentation completed after test execution to validate reports and printed bills.
• Training of operations billing analysts for various roles of billing and systems support.