SUMMARY:

Information Technology professional with expertise in Enterprise Systems and Network Management ( Confidential ) providing solutions to ensure performance and availability of IT infrastructure and Services. Notable success leading large Confidential initiatives from design through implementation in direct support of internal and external customers. Dependable, disciplined and well organized. Highly responsive to customer requirements with emphasis on customer satisfaction and retained business. Dedicated team player, committed to providing high - quality support and excellent problem solving skills to all organizational levels.

EXPERTISE AREA:

• Enterprise Systems/Network Management
• Project Management
• Client Relationships
• Strategic Planning
• ITIL
• Vendor Relationships
• Budget Management
• ITSM

TECHNICAL SKILLS:

• AppDynamics
• HP NNMi, TPM, SiteScope
• Microsoft Office
• Confidential TrueSight (BPPM/Patrol), Performance Manager Portal, ADDM, Dashboards, CDE Reporting
• Database: Oracle, SQL Server
• IBM Netcool Omnibus
• Unix, Linux, Windows
• Shell scripting, Perl
• SNMP
• ManageEngine 24x7/AppMan

PROFESSIONAL EXPERIENCE:

Confidential, Parsippany, NJ

Sr. Manager

Responsibilities:

• Responsible for the overall direction and management of the performance & monitoring services team and its day-to-day operations to ensure operational efficiency, performance, reliability and availability of IT services and infrastructure.
• Define the strategy and unified enterprise monitoring framework, establish and define the governance process, standard operating process and procedures for monitoring to deliver high levels of services and solutions that enhance the stability of application environments.
• Collaborate with Architecture, Engineering, and Business stakeholders to enhance the monitoring platform. Map key business drivers and key performance indicators to IT systems and metrics, enabling a service-centric, integrated operations management platform that gains end-to-end visibility, impact and control of its services to the business.
• Evaluate existing Confidential tools, research new technologies and recommend solutions to ensure continuous improvement and optimize monitoring efficiency. Perform Proof of Concept and demonstrations to Confidential stakeholders to prove functionality and value.
• Responsible for end to end applications monitoring deployments; manage project delivery milestones and timelines, supervise work of WHG resources, provide status reports to Business owners, accountable for successful project implementation.

Confidential, Denver, CO

Sr. Enterprise Systems Management Consultant

Responsibilities:

• Provided pre-sales support for Enterprise Systems Management solutions, including demos, presentations, SOWs.
• Conducted Operational Excellence workshops to assist customer with defining Operating Model and RACI assignments for Network Engineering and Operations Support Teams.

Confidential, New York, NY

Sr. Engineer - Enterprise Systems/Network Management Architecture & Engineering

Responsibilities:

• Implemented monitoring solution for infrastructure, applications and network using Confidential TrueSight and HP NNMi. Created Operational Dashboard that integrated monitoring alerts from different sources into one single pane of glass. Enriched event data for faster root cause analysis and resolution allowing SMEs and Technical Operations to work more efficiently when troubleshooting issues. This led to increased resource availability for project and development work.
• Integrated monitoring alerts into ServiceNow and Remedy platforms for automated incident creation.
• Partnered with Business Units and SMEs to translate monitoring requirements into the Confidential framework to ensure all applications, services and servers are monitored. Established and maintained Confidential framework, roadmap, and monitoring standards and bundled as offering for Business Units, Technology Operations and application owners.
• Implemented Confidential ADDM to automate asset and application dependency discovery and mapping creating a holistic view of data center assets and relationships between them providing up to date asset information to NY Life stakeholders.
• Evaluated existing Confidential tools, researched new technologies, performed POCs and recommended solutions to ensure continuous improvement and optimize monitoring efficiency.
• Collaborated with Confidential Operations team to define Standard Operating Process and Procedures for Confidential
• Provided third level support for Confidential Operations to ensure stability, reliability and availability of monitoring solutions. This included troubleshooting, root cause analysis, oversight and service restoration activities. Supported Confidential, Systems and Network Operations teams in investigating, and resolving high impact incidents and escalations via Remedy and ServiceNow for incident and problem management.
• Served as mentor to colleagues for both technical and non-technical subjects when they transitioned intra-department.
• Created RFPs and reviewed/approved Vendor SOWs. Liaison between Vendors and NYL Vendor Management.
• Transitioned Confidential functions in direct support of NY Life IT Transformation Roadmap that included outsourcing Confidential operations, saving the company substantial operating costs. Trained and provided documentation to enable successful transition to outsource provider, TCS.

Confidential, Livingston, NJ

Senior Enterprise Systems Management Engineer

Responsibilities:

• Designed and implemented global monitoring solution to ensure availability and performance of Confidential ’s IT infrastructure.
• Provided overall Confidential engineering and administration within the Confidential organization.
• Project manager and technical lead for Confidential design and implementation projects.
• Provided solutions for diverse technologies using IBM Netcool, HP NNMi, EMC Smarts, HP BAC and Sitescope.

Confidential, Clifton, NJ

Independent Enterprise Systems Management Consultant

Responsibilities:

• Implemented Confidential Solutions at Confidential Insurance and Confidential using IBM Netcool and HP NNMi.