SUMMARY:

• With 25 years of IT Experience and Track Record of Success in Delivering Business Driven Infrastructure Solutions, Confidential is a results - driven IT executive with expertise visualizing and leading the development and implementation of technology based architectures grounded solidly on business and economic value. Highly skilled at managing projects and building successful teams.
• Dedicated to containing costs, resolving conflict, and fostering lasting relationships domestically and internationally with key business executives and stakeholders.
• Extensive background in all aspects of Infrastructure and Operations Management focused on delivery of technology and technology support. Experiences include technology and support provisioning using in-source and out-source models, Cloud services and business-oriented service level objectives (SLA) and metrics tracking.
• Experienced in the management of distributed platforms including installation and management of operating systems and hardware, virtualization platforms, middleware applications, authentication/directory services, business applications, call center applications, messaging/email systems, security and anti-virus products, remote access, virtualization, storage solutions, imaging solutions and network / telecommunication applications.
• Served in a Leadership role along with other IT Executives to establish one of the fastest growing IT Executive networking chapters in the Unites States. The Charlotte Region SIM (Society for Information Management) Chapter has consistently been in the top 5 nationwide for growth and amount of donated scholarships going towards IT education.
• Significant experience in developing and administering controls for problem and change management, asset management, business continuity/disaster recovery and data center operations.
• In-depth management experience and skills in the protection of information assets, with extensive involvement in: Design and Development of IT controls, remediation and testing. Significant knowledge and experience in the implementation of IT controls for SOX, PCI and HIPAA compliance. Implemented and Managed Security Information and Event Management (SIEM), Data Loss Prevention (DLP) and Endpoint Protection solutions.
• Developed a Project Methodology for migrating Email and File Share data from acquired companies by combining business leads participation, Business process analyses, communication and technical preparation for User Access, Email location seeding and file share reorganization.
• Manages Risk and Compliance enforcement of PCI, HIPAA, MARS-E, HITRUST, NYDFS, State Department of Insurance and various other State, Federal and Customer compliance requirements

PROFESSIONAL EXPERIENCE:

Sr. Manager, Infrastructure, Server Technology

Confidential, Winston Salem, NC

Responsibilities:

• Successfully planned, managed and executed the infrastructure tasks of migrating 600+ servers in a compressed timeframe of three months into 2 separate Data Centers. Systems in scope included Microsoft Exchange, SQL, VMware and Critical Business Applications. Provided communications to the business units and application testing teams before and during the migration. Reduced recovery time for targeted applications and services to 0 - 4 hours from previous three-day RTO.
• Built a VDI Environment that can handle up to 8000 users, designed for multiple Business units including international operations with different types of Security requirements - HIPAA, PCI, SOX, NIST Etc., also to significantly reduce the onboarding time of Merges and Acquisition Activities.
• Developed Security Policies and Procedures to address SOX, PCI and HIPAA Compliance, Architectural Reviews, Security Roadmaps including Security Awareness Programs. Implemented and Managed Security Information and Event Management (SIEM), Data Loss Prevention (DLP) and Endpoint Protection solutions. Initiated Incident Response programs and 3rd party Risk Assessments.
• Provided senior project management and planning for large scale server consolidation and containment effort using virtualization technologies. Increasing the percentage of virtual servers to 70% while reducing physical servers by 60%.
• Program Manager for Infrastructure projects involved with 16 acquisitions between 2014-2017. Created strategy and methodology for User and Email migrations, Application migrations and Data Center consolidations.
• Designed and implemented Enterprise Monitoring System integrating Tealeaf, Foglight, Solarwinds and AppDynamics products. Solution increased general availability and performance for client facing websites by 25% and provided Capacity Planning and Forecasting.
• Integrated Single Sign On for several (SaaS) Vendors such Microsoft (O365), Workday (HR) and Veritas (Email Archive)
• Served as IT Vendor Management Executive Liaison. Negotiated contractual agreements, including licensing, Pricing, terms and conditions, support and training.

Senior Engineer Consultant

Confidential, Lejeune, NC

Responsibilities:

• Reported to a Project Management Team of a contracting firm responsible for the delivery of high valued, technical government contracts.
• Primary role was as Team Lead responsible for migrating the Confidential from Unit specific stand-alone networks to a consolidated Shared Services environment.

IT Manager - Shared Services

Confidential, Asheville, NC

Responsibilities:

• Manager reporting directly to CFO, Responsible for the delivery of IT services for this national Public Safety Software provider.
• Primary role was to complete a network restructuring initiative which integrated Atlanta and Ashville Data Centers, build out shared services infrastructure and include Disaster Recovery planning and testing.

Operations - Sr. Systems Engineer

Confidential, Castle Hayne, NC

Responsibilities:

• Reported directly to COO, I was responsible for all client technical engineering.
• Primary Role was as main point of contact for project managers and customers for all technical specifications and setup information. I built relationships with customers through design and implementation of a Windows based network for over 250 agencies.
• Reviewed and approved all hardware and networking portions of customer contracts.
• Implemented the Infrastructure portions of a $13 million hardware and software procurement and refresh initiative for a large law enforcement agency.
• Managed all Server and Workstation details for two Application rollouts of a Client-Server and a Web based "Public Safety"

IT Manager

Confidential, Lafayette, IN

Responsibilities:

• Manager reporting directly to the Sheriff of Tippecanoe County, Responsible for the design and management of a countywide law enforcement network.
• Primary Role was to manage the infrastructure and delivery of the countywide law enforcement system (computer aided dispatching, records management, jail management, warrant tracking and case management system) for (4) police departments. Promoted from Sr. Programmer.