PROFESSIONAL EXPERIENCE:

Confidential, Alexandria, VA

ServiceNow developer and Metastorm BPM developer

Responsibilities:

• Maintenance and enhancement of Metastorm BPM applications, and re - write of applications for the ServiceNow platform.
• Certified ServiceNow System Administrator, and Certified Application Developer.
• ServiceNow versions include Fuji, Geneva, and Helsinki.

Confidential, Arlington, VA

Metastorm BPM Developer

Responsibilities:

• Migration of v7.6 applications and data to new v9.2 environment.
• Development of new applications in v9.2. Big data analysis using Hadoop and Map/Reduce programs developed using Java.
• Data visualization using D3 library.

Confidential, Nashville, TN

Metastorm BPM Developer

Responsibilities:

• Primary focus was design and development of Business Process Management applications using versions 7.6 and 9.0 of Metastorm BPM suite.
• Provided installation and support of BPM environments as well as business analysis, design and development of applications.
• Participated in the development of a Clinical Trial Management System ( Confidential ) application in a complex and highly regulated environment.
• Implemented a controlled IT provisioning application to control costs, and enhanced a consumer inquiry application to increase revenue opportunities.
• Developed using C#, ASP.NET, Javascript, HTML, and CSS.

Confidential, Middlefield, OH

Senior Programmer/Analyst

Responsibilities:

• Development and support of mainframe business system applications, desktop PC applications, web applications, and Metastorm BPM applications including:
• Development of many Metastorm BPM 7.x processes starting with requirements gathering, process design, coding, testing, implementation, training, and monitoring. Many of the applications required extensive integration with the mainframe business system through web services.
• Installation, monitoring, maintenance, and upgrades to the Metastorm BPM systems.
• Development of a web based proof-of-delivery application displaying delivery invoices with recreation of the customer's acceptance signature from an encoded string.
• Development of a Capacity Management desktop application interfaced with the mainframe business system to allow delivery schedulers to manage factory production. Kraftmaid's products are built to order, and production is scheduled backwards from the product delivery date.
• Development of a mainframe business rules engine to allow dynamic configuration of Bills Of Material based on business rules.
• This was a general-purpose rules engine used by many applications.
• Development of an "Address Server" server application in VB.NET to validate, correct and standardize delivery addresses to ensure accurate delivery and tax calculations.
• Developed interfaces to the mainframe business system and other applications. Validated 5-6 million addresses per year with almost perfect availability.
• Also developed a web based address correction tool for manual address correction that provided suggested valid address alternatives.
• Responsibility for significant portions of major projects including the addition of a large new manufacturing plant and conversion of a sister company to the Kraftmaid business system. Worked closely with the project teams and site personnel to ensure my portion of these projects went very smoothly.

Confidential, Denver, Colorado

Senior Developer

Responsibilities:

• Managed incoming and outgoing EDI transaction sets and resolved issues. Developed validation programs to ensure integrity of X12 837 transactions (3031,3041,and 4010 versions). Greatly reduced rejects Confidential Envoy/WebMD.
• Significantly reduced costs by working closely with customers and trading partners to increase usage of EDI for health claim transactions.
• Reduced claim turn-around time through the implementation of an OCR system for claim data entry, increasing the value of the claim processing services.
• Developed enhancements to the claim processing system to increase auto-adjudication of health claims.
• Provided extensive support to the Finance department to ensure accurate transactions, check processing, and reporting.
• Developed audit and QC applications in Visual Basic 6.0 to ensure the accurate and timely processing of claim data.
• Cleaned up backlog of old help tickets, and vastly improved the communication and responsiveness to customers resulting in a much stronger relationship between IT and the user community.

Confidential, Quincy, Illinois

Owner and Software Developer

Responsibilities:

• Development of web-based applications for the Internet and Intranet.
• Technologies and applications utilized include IIS, Apache, ASP, PHP, JavaScript, Vbscript, MS Visual Interdev 6.0, HTML, DHTML, MS SQL Server 7.0, MySQL, MS Access, Macromedia Fireworks, Macromedia Dreamweaver Ultradev 4.0, and JASC Paint Shop Pro 7.
• Applications developed include catalogs, training administration, data entry, status reporting, strategic planning, EBITDA management, and Corrective Action management.

Confidential, Quincy, Illinois

Director of IS Operations

Responsibilities:

• Responsible for a staff of 30 IS professionals and $6MM annual budget. Accomplished the following:
• Development of highly reliable infrastructure including standardized hardware, software, and applications across all sites, migration from Novell NOS to MS NT 4.0, Exchange 5.5, SMS 2.0, SQL Server 7.0, Compaq servers, Cisco switches and routers, HP9000 servers, HPUX, MITEL SX2000L telephone switches, and Confidential & Confidential certified cabling.
• Infrastructure uptime averages 99.9%.
• Development of a process oriented, measured, and controlled service environment including help desk incident handling, proactive demand reduction, and desktop management. Achieved 50% reduction in helpdesk requests, and a corresponding increase in user uptime (productivity), through proactive demand reduction. Recognized for providing excellent customer support.
• Implementation of a rich set of applications including Oracle Applications 10.7SC ERP, Sherpa PDM, Metrix OpenUptime CSMS, PeopleSoft HRMS, Actuate Reporting, and Microsoft Office suite. Development of a highly successful Intranet, barcode serialization application, and numerous web based applications. Web development utilizing IIS 4.0, Site Server 3.0. Visual Interdev 6.0, SQL Server, and other tools. Support of legacy DataFlo MRP system on UniVerse (PICK). Led the data migration from legacy systems to Oracle Applications, and participated heavily in all aspects of the implementations including defining requirements and scope, process mapping, gap analysis, configuration, customization, testing, implementation, and training.
• Development of a strong enterprise IS organization through attracting, developing, and retaining top IS talent. Guided development of vision, mission, objectives, and operational plans, providing a clear direction for the IS organization. Fostered environment that allows staff to excel. Heavy emphasis on training and professional certification. Excellent staff retention rates.
• Development of IS strategic plans in alignment with corporate strategy and close working relationship with executive staff. Provided IT infrastructure and services to support aggressive corporate growth plans. Fostered intra-site and inter-site communications and knowledge sharing through Intranet, messaging, and telecommunication technologies.
• Strong project management skills including management of multiple simultaneous projects across multiple sites involving teams of technical and functional resources. Very skilled in bringing projects to completion on-schedule and on budget.