SUMMARY:

• Experienced IT Executive, operations manager, and strategist in information technology with a background in health care IT systems, and insurance.
• A former CIO and Division President with expertise and demonstrated success in healthcare information technology, cost optimization, enterprise security, strategic planning, business process reengineering, consulting in a professional services environment, Services Oriented Architecture and Delivery, IT outsourcing, quality and compliance, risk management, and organizational leadership.
• Results driven leadership with integrity, quality, balance, and focus on talent development and management.
• Leading change through innovation, cost control, optimizing service delivery and engagement models.
• Proficiency in IT strategic direction setting with a long history of managing transformations and cost reduction.
• Outstanding communication skills; promoting collaboration with customers and peers.
• Proven ability for creating information technology solutions; balancing risk, quality, and cost.
• Strong customer focus; pursuing “win - win” outcomes by balancing needs with risk and return.
• Business Centric IT Leadership | Strategic Vision | Tactical Execution | Contract Negotiations and Optimization | Team and Partnership Building | Mergers, Divestures, and Acquisitions | Automation & Customer Self Reliance | Business Process Development | Audit and Compliance | Hosting Services

PROFESSIONAL EXPERIENCE:

Confidential, Hartford, CT

Executive Director

Responsibilities:

• Led a departmental overhaul to consolidate to two data centers and achieve a 20% reduction in operating expense over a 24-month period. $8M in savings achieved to date via increased automation, labor reduction, and operations restructuring.
• Developed a TCO model for Data Center Operations and Engineering to create transparency and target cost reduction opportunities while reducing runrate expense by 18% in 3 years.

President

Confidential

Responsibilities:

• Established a new, wholly owned subsidiary of Confidential, Inc. to provide IT Infrastructure and services for 6 Confidential affiliate companies.
• Developed the business case, financial model, operating model, information/data security plan, audit program, savings targets, and business plan.
• Managed third party review and validation of technical architecture, information security, operating and transition plans. Innovative architecture plan reviewed and approved by two external technology companies. Security and audit plans approved and controls tested beginning in 2014 with two successful tests in 2015/16.
• Hired and placed Confidential leadership team and initiated hiring of initial frontline staff complement.
• Current status: migrations completed for 6 affiliate companies.

Confidential, Bethesda, MD

Vice President, IT Infrastructure

Responsibilities:

• Lead department of 525 across 15 offices nationally, budget of $118M expense, $50M capital.
• Reduced operating expenses by $8M in year one. Redefined mission statement and placed senior leadership (2 vice presidents) as part of a top to bottom re-organization and overhaul.
• Re-prioritized $40M in capital investments to focus on enterprise stability, efficiency gains, repair and maintenance reduction, business profitability.
• Re-built Security Administration and Audit Management function within Infrastructure. Cleared all outstanding audit findings and achieved unqualified reports in all succeeding years.
• Developed 3-year plan around Data Center Strategy and Disaster Recovery - established a dual data center model with insource of disaster recovery capability ($1.3M savings, increased DR/BCP exercises to twice yearly.
• Managed integration efforts (Infrastructure) for 6 different acquisitions in 18 months (26 acquisitions over 8+ yrs).

Confidential, Woodland Hills, CA

Senior Vice President, Chief Information Officer

Responsibilities:

• Led Corporate IT Department: 4 company officers, 150 FT technologists, additional 40 staff with off-shore partner companies, $32m annual budget, re-defined staff model and structure.
• Completed consolidation of 5 policy and 4 claims systems into one national platform.
• Developed comprehensive IT strategy to move company to a modern services-oriented application architecture and platform. The new re-branded platform went live 18 months after project initiation.
• Selected, initiated, and developed partnership with off-shore (Indian) software development firm. Managed all legal review, negotiations, and contracting functions. Performed on-site due-diligence and security review.
• Initiated and built the Enterprise Security Department, served as Company’s first Chief Security Officer (April 2003 - April 2004) in addition to CIO responsibilities. Produced first controls set, received unqualified reports since year 1.
• Implemented IT Steering Committee (Executives) and process to manage Company/IT Alignment. Success demonstrated in approval for large transformation project and budget to re-vamp IT.
• Frequent presenter at quarterly Board of Director’s Meetings (at Confidential ’s request). Presented IT Strategic Plan and various other topics of interest - security vulnerabilities, value of data, audit controls environment.
• Occasional presenter at seminars and CIO roundtables. Able to communicate and interact effectively with professionals at all levels of responsibility within small to very large organizations.
• Designed and managed processes for making all technical decisions - tool selections, methodologies, project status reviews, and key hires.
• Added and staffed several new development and operational support disciplines within the IT Department: Office of Architecture, Project Management Office (PMO), Quality Assurance Team, Sarbanes-Oxley Compliance, Configuration Management, Reporting and Analytics.

Confidential, Vienna, VA

Vice President, Chief Information Officer

Responsibilities:

• Led IT Department: 70 FT technologists nationally, $7.6m annual budget, hired staff across all IT disciplines. Re-designed application architecture.
• Completed consolidation of old systems, development, and transition to new web-based software platform within 2 years of starting (replaced 90% of existing infrastructure).
• Responsible for parent company sponsored development of a new Case Management System. Established user-group and defined process for design, review, QA, and roll-out.
• Member of the Company Operating Committee, participated in all top-level divisional decisions.
• M&A: as a Senior officer, participated in the marketing and sale of the company and software assets in 1999. Key member of presentation team and part of all legal reviews and due diligence.
• Offered position (transfer) with sale of the company.

Confidential, Washington, DC

Senior Consultant/National Leader

Responsibilities:

• Led development of a comprehensive suite of analytical tools used to support managed care consulting including: vendor selection and management, analysis of access and use patterns in indemnity, POS, and PPO environments, comparison of utilization and cost experience of indemnity plans vs. HMOs, identification and impact on costs of disease/demand management programs, provider profiling, market analyses.
• Team leader responsible for marketing, business development, product definition, project management, and resource allocation for health care practices in all north American offices. Achieved 80% billable rate in 2 years.
• Defined information system and business requirements for in-house (client site) health care analysis systems used to monitor plan performance, health care status and treatment patterns, perform cost/benefit analysis of various preventative health programs, etc. The new system became the corporate standard and a saleable product in consulting assignments.
• Advised hospital clients on IS strategy regarding managed care reporting and member services tracking systems. Result was growth in Payer client base by ~ 10 assignments, $5M in consulting revenue.
• M&A: Assisted client teams in due diligence and legal reviews for pending or proposed transactions.
• Regular presenter at firm seminars and client roundtables. Able to communicate and interact effectively with professionals at all levels of responsibility within small to very large organizations.

Confidential, Alexandria, VA

Program Manager, Team Leader

Responsibilities:

• Led 5-yr contract to evaluate early InfraRed system technology and video processing computer systems built by Martin Marietta, IBM, and Lockheed for the Federal Government.
• Managed budget, staff assignments, on-site evaluation exercises, and interface with government project owner at Ft. Belvoir, VA.
• Hired through college recruiting program as a database programmer/analyst and promoted quickly to lead a team of 15 analysts, engineers, and operators.