SUMMARY:

• Over 7 years’ of IT experience including 5 years’ experience in the salesforce.com CRM Platform, both as Developer and Administrator.
• Good Experience in Salesforce.com Configuration and Design of Service Cloud, Sales Cloud and Force.com solutions, with an emphasis on Service Cloud solutions.
• Extensive experience in application design, customization, development, support on Salesforce.com, Force.com platform and Web based application using Apex.
• Experience in SFDC Development in implementing Apex Classes, Controllers & Triggers and Visual Force.
• Experience with Service Cloud including: Service Console, Customer Portal, Case Feed, Knowledge Base and Entitlements.
• Have Technical Knowledge about Salesforce lightning schema builder, process builder, app builder, components and lightning connect.
• Experience in working with client specific solutions like Salesforce.com Sandbox deployments, Force.com IDE, Eclipse IDE, SOQL, SOSL and various production environments.
• Ability to configure Product, Price book, Quotes and Proposal, Approval Process and other key Apttus functionalities.
• Implementation experience on using Apex Language (Classes, Controllers & Triggers), Visual Force pages, Custom Apps, Custom tabs, Custom Objects, Custom Fields, relationships, Page layouts, validations, workflow rules, S - Controls, Reports, Analytical Snapshots and Dashboards.
• Experience in creating rich user interfaces (UI) using CSS, HTML, JavaScript and AJAX and JSON.
• Used salesforce connect and configured to display external data from heroku and others.
• Experience with migration to Salesforce lightning process included Lite Application customization, Lightning App Builder and Lightning rollout.
• Experience in working with Agile methodology/ Scrum and SDLC.
• Hands on experience implementing Security/Sharing rules, configured Permission Sets, Field level Security, Record level Security, Profiles, Roles and resource monitoring at different hierarchical level of Organization.
• Experience in Creating Communities according to Client Requirement in Service Cloud.
• Involved in developing salesforce Lightening Apps, Components, Controllers and Events.
• Involved on creating Lightening Pages inside Lightening Community Builder.
• Automated Business processes through Visual workflows and process builders.
• Proficiency in analyzing business requirements, entity relationships and converting them to Salesforce custom objects, object relationships, Entity relationship data model, Pages, Classes, Interfaces, Workflow rules, Email Alerts.
• Involved in Unit testing, Integration testing, Regression testing, System testing.

TECHNICAL SKILLS:

Salesforce technologies: Custom Objects, Roles and Profiles, Workflows, Assignments, Approvals, Triggers, Record Types, Dashboards, Roles, Security, Field updates, reports, SOQL, Visual Force Pages. Apex Classes, Apex Trigger, Visual force, SOQL/SOSL, Aura, lightning components

Force.com Tools: Force.com Eclipse IDE, Apex Data Loader, Force.com Apex Explorer, Single Sign-On (SSO), Force.com Migration Tool, SOQL, SOSL, Service Cloud, Marketing cloud, Sales Cloud, Salesforce APIs, Force.com Excel Connector.

Languages: Apex, Java, SQL, Jquery, AJAX, PL/SQL, Python

Web Technologies: HTML5, CSS3, XML, REST, SOAP, JavaScript

Operating Systems: Windows, Unix, Linux

Office Tools: Microsoft Project, JAWS, MS Visual Source, Apttus, MS Visio, MS Office

IDE and Editors: Eclipse, My Eclipse and Force.com Eclipse IDE

Integration Tools: Knowledge Tools, Apptus CPQ and CLM, App Exchange Tools, Informatica Cloud, Marketo

PROFESSIONAL EXPERIENCE:

Senior Salesforce Developer/ Admin

Confidential, Folsom, CA

Responsibilities:

• Involved in Salesforce.com Application Setup activities and customized the apps to match the functional needs of the organization.
• Created Lightning Components and server-side controllers to meet the business requirements.
• Created app pages, home pages integrating the custom components for salesforce lightning and salesforce1 mobile app. Developed Salesforce.com custom application using Apex, Visual force and AppExchange.
• Created modern Enterprise Lightning Apps combining Lightning Design System, Lightning App Builder and Lightning Component features.
• Worked on Salesforce1 Platform to build Mobile App by enabling Lightning Components for use in Salesforce1 mobile platform to make Lightning Application mobile.
• Retrieved some data and its functionality from Third-Party API’s and displayed within the lightning component.
• Enabled Aura Framework, by adding Aura Attributes and Aura Handlers for Events to focus on Logic and Interactions in Lightning Applications.
• Expertise in Jenkins and hands on experience in Salesforce1 platform.
• Deployed applications from sandbox to sandbox/production using ant migration tool, Eclipse and Change Set.
• Developed Web Service Callouts from Salesforce to External Applications using SOAP and REST API.
• Developed Quote documents using X-Author for word, also developed customized login screen for community user and functionality to redirect user from Salesforce to Apttus CPQ Quote creation using APTTUS API’s, apex, visualforce and trigger. created dashboards using lightning dashboards editor.
• Expertise in developing SOAP and Java REST apex web services classes and tested using tools like SOAP UI and Workbench.
• Written SOQL, SOSL query language necessary for the application in Apex Classes and Triggers.
• Used JavaScript for calling XmlHttp request methods to work with the data managed by the remote web server.
• Good Understanding on CPQ integration tool using to configure the prices.
• Developed Visualforce pages using components like Action Function, Page Block, Input Field, Action Support, Data Table, Data list, Command Link and Command Button.
• Hands on experience on CLM which is used to deal with contract related accounts and for easy approvals And easily create dashboards and reports.
• Performed salesforce.com configuration activities Creating Users, Roles, Profiles, Permission Set, Public Groups and Queues.
• Implemented Workflow rules, Approval process and its associated actions like Creating Task, Email Alert and Field updates.
• Used Data Loader to bulk load data into Salesforce.com from other databases and CSV files.
• Deployed application from Sandbox to different other Sandbox as well as into Production environments using Change Set, Eclipse and Force.com Migration tool.
• Worked on High Level Design document and Solution Document in addition to Business Requirement Document.

Environment: Saleforce.com platform, Apex, Agile Methodology, Visualforce, Data Loader, Workflow & Approvals, Reports, Custom Objects, Custom Tabs, SOQL, SOSL, Email Services, Security Controls, Visualforce Controllers, Visualforce pages, Veeva CRM, Sandbox data loading, SQL, CPQ, Workflow rules, Eclipse, Java, SOAP, WSDL & RESTful Web Services.

Senior Salesforce Developer/ Admin

Confidential, Batesville, IN

Responsibilities:

• Used Force.com Developer toolkit including Apex Classes, Apex Triggers and Visualforce pages to develop custom business logic.
• Customized application to extend Salesforce functionality and wrote Apex Classes to provide functionality to the Visualforce pages.
• Designed various webpages in Visualforce for customers to select a variety of services offered by the Org and integrate them with the team.
• Created Visualforce Pages to provide UI to the custom objects.
• Developed and maintained SFDC analytical reports and dashboards for management review and planning for accurate forecasting purposes.
• Administrator for different salesforce.com CRM application for sales cloud and service cloud.
• Configure and Customize Veeva system as per Business requirement.
• Delegated authentication is a single sign-on method that uses a Web service call sent from salesforce.com to an endpoint.
• Used SOQL & SOSL for data manipulation needs of the application using platform database objects.
• Created Page Layouts, Record Types, Profiles, Permission sets, security and sharing, Cases, Report Types, Reports and Dashboards, master-detail and lookup relationships.
• Used force.com that connect interact Salesforce with lotus notes to insert contacts and add the emails and also integrates the chatter with same time (a feature for messaging within lotus notes).
• Used Salesforce Automation Process, created workflow rules and defined related tasks, time-triggered tasks, email alerts, and field updates to implement business logic.
• Designed and developed Apex Classes, Controller Classes, extensions and Apex Triggers for various functional needs in the application.
• Worked as enhancement developer and team member, performed the roles of Salesforce.com Developer and Administrator in the organization.
• Monitoring and addressing system related defects by the business.
• Responsible for Data load operations using Force.com Apex Data Loader.
• Designed and deployed Custom objects, Entity-Relationship data model, Cross Object Formulas, roll up Summary, validation rules, Page layouts, Custom tabs, Components, to suit application needs.
• Responsible for setting up web service integrations, Worked with Web Services (REST API's).
• Implemented Salesforce.com web services client using Salesforce web services API, Java, XML and partner WSDL.
• Developed dynamic filter passing logic to reports thereby eliminating the need for multiple reports and Visual Force pages for exporting data.
• Worked closely with Java development team in Agile Environment to build and support current dashboards and portals.

Environment: Salesforce.com, Service cloud, Apex, Visualforce, Controllers, Workflows, Web Services, SOAP, REST, Reports, Dashboards, Data Loader, JavaScript, Veeva CRM, Apttus, lightning, HTML, AJAX, CSS, Force.com IDE, Git, Windows XP, windows 7.

SFDC Developer/Administrator

Confidential, St Paul, MN

Responsibilities:

• Created user Roles and Profiles, security controls and shared settings.
• Developed Custom Objects, Custom reports and configured Analytical Snapshots to dump the data into on a regular basis for sales performance and lead generation statics.
• Worked on various Salesforce standard objects like Accounts, Contacts, Leads, Reports and Dashboards.
• Implemented field level security, profiles and system audit trail setup.
• Used eclipse Force.com toolkit for creating Apex Classes and Apex Triggers to develop custom logic and objects.
• Designed and developed SFA based Application on Force.com Platform in Salesforce.com environment with Apex programming language at backend and Visual-Force pages as user interface.
• Implemented field level security, profiles and system audit trail setup.
• Developed complex workflows and approval processes for automating business logic.
• Integrated Salesforce with legacy systems using Apex Web services and outbound messaging.
• Worked on various salesforce.com standard objects like Reports, Case, Solutions and Opportunities.
• Implemented Apex Triggers with SOQL queries.
• Created workflows like email alerts and field updates.
• Developed and deployed workflows wherever necessary.
• Integrated the web services by generating the necessary stubs from the WSDL files for extracting the data from the home grown applications by using the home grown web services
• Developed Apex Classes, Controller Classes and Apex Triggers for various functional needs in the Application.
• Customized the Dashboards to the track usage for productivity and performance of business centers and their sales teams.
• Used the sandbox for testing and migrated the code to the deployment instance after testing

Environment: Saleforce.com platform, Apex Language, Visual Force (Pages, Component & Controllers), Pages, Data Loader, HTML, Java Script, Workflow & Approvals, Reports, Custom Objects, Custom Tabs, Email Services, Security Controls, Sandbox data loading, Eclipse IDE Plug-in.

Salesforce Administrator/Developer

Confidential, Hartford, CT

Responsibilities:

• Involved in requirement gathering, analyzing the information, documenting the functional & non-functional requirements.
• Created new Salesforce users and maintained existing users. Ensured that users had visibility only to their appropriate data.
• Creating a custom object called Global History object which mimics the standard history table.
• Creating a batch Apex class which copies the bulk records from history tables of each detail object inserts them into the Global History object.
• Helped to automate some business processes by creating workflows (email notification/fields/updates/tasks).
• Created the Dashboards, Reporting Tabs and Pages based on the available data.
• Worked on Creating Visualforce Pages on Force.com IDE Platform and Eclipse.
• Performed the testing operations on the VisualForce Pages, Custom Objects and Reports. Responsible for creating test methods to provide maximum coverage to the triggers and other Controller Classes.
• Created Users, roles, public groups and implemented role hierarchies, sharing rules and record level permissions to provide shared access among different users.
• Provided on-going support to identify, troubleshoot and quickly relay production issues to team.
• Strong functional & analytical skills in understanding the Business Processes & CRM objectives and recommending the "right-fit" solution.
• Manage Salesforce, Veeva and Informatica Cloud quarterly releases.
• Enabling event management and Expense Management in Veeva.
• Enabling Sampling and BRC for direct shipments in Veeva.
• Extensively uploaded data using Data Loader.
• Used SOQL and SOSL for data manipulation needs of the application using platform database objects.
• Performed object cleanup and data migration to and from Salesforce.com.

Environment: Saleforce.com platform, Data Loader, HTML, Workflow & Approvals, Reports, Custom Objects, Custom Tabs, Email Services, Security Controls, Veeva CRM, Apex language, Visual Force (Pages, Component & Controllers), Sandbox data loading, Eclipse IDE Plug-in, Windows XP.

Sales Force Developer/Administrator

Confidential

Responsibilities:

• In the service cloud environment, performed the role of Salesforce.com Developer and Administrator in the organization. Also Participated in translating and documentation of business requirements into functional requirements.
• Perform detailed analysis of business and technical requirements and designed the solution by customizing various standard objects of Salesforce.com (SFDC) and other Platform based technologies like Visual Force, Force.com API.
• Created the Custom fields for sales force CRM content management.
• Customized Company Profile, Page layouts, record types, Security & Access Controls and Communication Templates as per the organization requirements.
• Worked on Eclipse IDE with force.com platform for writing business logic in Apex Programming language.
• Designed high level customized visual force pages using extension controllers, custom controllers and standard controllers.
• Used SOQL & SOSL with consideration to Governor Limits for data manipulation needs of the application using platform database objects.
• Used Chatter, worked together on sales opportunities, service cases and marketing campaigns and monitored the latest developments at the organization.
• Designed various web/landing pages to provide registration for various content downloads and event attendance through Marketo.
• Integrated a CRM search product Coveo, with Salesforce.com Service cloud and Communities Editions.
• Enabled unified indexing of multiple repositories, contextual search, and search management via the Salesforce console through Coveo.
• Created formula fields and Roll-up summary to validate the information provided by the customer using validation rules.
• Created templates using CSS, approval processes, approval page layouts and defined approval actions on them to automate the processes.
• Implemented Salesforce.com web services client using Salesforce web services API, Java, XML and partner WSDL.
• Exported data from legacy system and imported into SFDC through Apex data loader for data migration.
• Created various Reports (summary reports, matrix reports, pie charts, dashboards and graphics) and Report Folders to assist managers to better utilize Salesforce as a sales tool and configured various Reports and for different user profiles.

Environment: Saleforce.com, Security Controls, Escalation rules, Apex, Assignment rules, Agile Methodology, Record types, Custom objects and Fields, Workflows, Rules, Web Services, HTML, CSS, Coveo, Marketo, Eclipse, Data loader.

Java Developer

Confidential

Responsibilities:

• Involved in coding using Java Servlets, created web pages using JSP's for generating pages dynamically.
• Involved in developing forms using HTML, CSS & Java Script.
• Developed Enterprise Java beans for the business flow and business objects. Designing, coding and configuring server side J2EE components like JSP, Servlets, Java Beans, XML.
• Learned XML for communicating client, rigorously followed Test Driven Development in coding.
• Implemented Action Classes and server side validations for account activity, payment history and Transactions.
• Implemented views using Struts tags, JSTL2.0 and Expression Language.
• Worked with JAXB, SAXP and XML Schema for exporting data into XML format and importing data from XML format to data base and JAXB in the web service's request response data marshalling.
• Responsible for coding SQL Statements and Stored procedures for back end communication using JDBC.
• Developed an API to write XML documents from a database. Utilized XML and XSL Transformation for dynamic web-content and database connectivity.
• Involved in design and developing re-usable web services using SOAP, XML, WSDL, UDDI, XML Schemas, JAXP, and XSL.
• Maintaining the Source Code Designed, developed and deployed on Apache Tomcat Server.

Environment: Java/J2EE, Struts 1.2, Tiles, EJB, JMS, Servlets, JSP, JDBC, HTML, CSS, JavaScript, JUnit, WebSphere 7.0, Eclipse, SQL Server 2005, Web Services (SOAP & REST), log4j, Subversion, Windows NT.