SUMMARY:

Self - motivated, solutions-focused, analytical, innovative, and information technology professional with 10+ years of experience in the configuration, installation, upgrade, maintenance, integration, support, and monitoring of business critical applications, systems, and networks in Windows and virtualized environments. Bilingual: English - Spanish with excellent verbal & written communications skills.

TECHNICAL SKILLS:

A broad understanding on network topologies, subnets, nodes & protocols types. Experienced working with LAN, WAN, P2P MPLS Circuits, DMVPN’s. TCP/IP networks, Wireless controllers, Switches, VLAN’s, Routers & Firewalls-VPN’s. Web security content, Traffic shaping-QOS, VoIP. Proficient in MS Visio, Office 2003-2013, Exchange & SharePoint products. Proficient in O/S & Servers: Windows 7, 8, 10 & 2003-2012 Std/Ent editions. Familiar w/ Linux Red Hat, Mac OS X. Proficient in AD Domain Services; specializing, on best suitable AD GPO modeling domain hierarchy structure possible within users & computers. Standardized PC’s & Servers naming convention. Classified & organized DNS’s server role for faster resolve searching. Extended the AD Schema to sync w/ in-house custom applications. Prioritized Sites & Services interconnecting physical & logical geographical locations speeding replication links. ADSI, IPAM, DHCP, Failover Clusters. Proficient creating MS Sysprep custom corporate WIM images & VDI’s. Deployment: MDT, WDS, SCCM, CA etc. Virtualization: Hyper-V, Azure, V-Connect, VMware, Amazon EC2, Google Cloud, Citrix-Wyse thin clients & N-Able. Automation: Scripting, VB, Bat, PowerShell & Cmdlets. Familiar w/ Orchestrator runbook design & SMA. FTP & SSH. Introduced to SQL Analysis, Reporting, Notification & Integration Services, IIS & WordPress. Other: Server room maintenance, floor & wall mount racks. Re-cabled an entire server room using Cat6 & Fiber cable. Ticket platforms: Extensive knowledge on Remedy BMC Incident and Service Request Management products, Kaseya, Track It.

PROFESSIONAL EXPERIENCE:

Confidential, South Florida

IT Technical Lead

Responsibilities:

• Proven troubleshooting and technical support skills with network connectivity, security, and database applications, migrations and deployments.
• Worked close with Chase Deployment Team in order to upgrade many company’s assets.
• Managed small team of 3 to 5 technicians.
• Replaced physical servers with new image servers utilizing System Center, Cables, Switches, Uninterrupted Power Supply, PC’s, Teller and Platforms machines, Business and Private Client Workstations, Monitors, peripherals, such us PIN Pads, CTS Scanners, Card Swipe, check Validators, Adapters, Multifunctional printers.
• Proven leader, problem solver, and strategist with a talent for grasping new technologies and adapting to high- pressure and mission critical situations.

Confidential, Miramar, FL

Service Delivery Analyst

Responsibilities:

• Responsible for all Business/IT critical processes of major incidents and systems core/service outages across multiple worldwide support teams that impact business revenue prioritizing work assignments coordinating with technical IT business support groups.
• Managed Problem Management processes, including root cause analysis and working with technical worldwide teams to identify and remediate chronic and critical issues; serving as point of contact for escalation requests.
• Interfaced with business units, technology peers and support teams to document support requirements for IT solutions and services defining SLA’s and OLA’s for ongoing support and escalation processes.
• Managed and troubleshooting a diversity of system applications within a Citrix environment allowing end-user’s access.
• Developed reports, analyzed data and conveyed results to management along with recommendations to improve processes or identified problem management root cause analysis opportunities. Developed or re-engineered complex processes and build effective workflow maps.
• Brought to the business a much better approach working with O365 procedures correcting existing issues.
• Advanced knowledge working with BMC Remedy Service Request Management & Incident Management as a result of working with developers building an in-house customizing account services.
• Used SharePoint tools in order to export all static html pages from Microsoft Salesforce into BMC Remedy Knowledge Management Library updating all KB articles.

Confidential, Miami, FL

Systems Administrator

Responsibilities:

• Installed in all offices across the Miami & Fort Lauderdale surrounding areas government’s new hardware by deploying and configuring.
• Removed all old hardware and all the data storage devices went through a wiping process utilizing special cryptography software.
• Successfully completed client’s expected deadline on the work being done.

Confidential, Miami, FL

Senior Systems Administrator

Responsibilities:

• Oversaw the health and function of the virtual server 2012R2 farm-ESXi 5.5 VMware vSphere Hypervisor.
• Installed and configured corporate enterprise systems using industry best practices.
• Provided mobility support on iPhones, iPad’s and Android’s devices utilizing AirWatch and MobileIron platforms to deploy security company policies.
• Performed daily system monitoring, verifying the integrity and availability of all hardware in house.
• Created, changed & deleted or managed user’s account including VOIP.
• Investigated, troubleshoot & documented findings for issues & where possible automated approaches for system administration tasks.
• Provided in house & remotely technical support to all executive accounts immediately.

Confidential, Doral, FL

Network Administrator

Responsibilities:

• Responsible for all IT day-to-day business needs operations including helping user support, systems server support for several locations. Responsible for Manufacturing & Warehouse building´s security.
• Extensive knowledge on Active Directory Domain Controllers in large environments manipulating the schema for the business needs. Demonstrated understanding and adherence of change-control process management.
• Administrated over 75 + servers between FL & NY assuring server´s health as scheduled.
• Integrated within Windows Azure a virtual Domain Controller as well as other cluster servers mirroring data replication.
• Ability to produce business standard documentation related to implementation, testing and self-help guides.
• Created customized Power-Shell, Batch & VBScripts automating the business needs for best results. Provided VoIP support utilizing Cisco Call Manager and Cisco Unity.
• Successfully migrated over 2000 in house exchange mailboxes to a hosting provider. Intermedia.
• Utilized eVault and BackUp Exec 2012 to backup all company documents.
• Monitored network scalability using Solarwinds, data & security management & network access setup.

Confidential, Doral, FL

Systems Administrator

Responsibilities:

• Administrated all aspects of a Domain Controller.
• Supported all aspects of server administration for over 100 servers in house.
• Responsible for all company Backup using Enterprise Data Protection Management 2010 for server and client’s.
• Over 50 installations and set up’s of Hyper-V - Virtual Server 2008 R2 to facilitate computing needs.
• Responsible to open bridge calls in order to communicate to all LATAM countries what Confidential ’s HQ, Confidential and Confidential business efforts need them to be align in order to improve old decentralized methods worldwide such as access provisioning and terminations.
• Installed and configured new hardware server/clients as well as all required software updates/patches.
• Installed, configured and deployed Windows 7 standard corporate global image utilizing MDT 2010 - Microsoft Deployment Toolkit.
• Setups of FTP/SFTP facilitating to the business SQL batch reporting and other business needs.
• Spearheaded various projects, such as Win-7 / Office-2010 roll-out (departmental), documenting procedures, testing various applications and recorded procedures for asset management. Managed all users and troubleshooting errors on Avaya Definity-G3R & Intuity PBX system.
• Worked closely with departments in meeting their technical expectations by providing viable solutions for their needs i.e. application deployments via work groups in active directory /SCCM package deployment.
• Successfully advertised packages across the network using Microsoft System Center Configuration Manager 2007.
• Documented and updated all trouble-shooting activity with Client Service Desk - Remedy Ticketing System.
• Administrated over 500 Symantec Endpoint Protection server clients using ver.12.

Confidential, Miami Beach, FL

Help Desk Technician

Responsibilities:

• Hired to provide Tier II helpdesk and user support for on-site users, computers, hardware, software, and related peripherals companywide.
• Demonstrated strong technical acumen in solving individual helpdesk tickets leading to promotion to position of Systems Administrator.
• Restructured the local shared drives by creating new departmental folders, while moving and organizing the existing environment.