PROFESSIONAL SUMMARY:

• Around 8 years of IT Experience with various phases of Software Development Life Cycle (SDLC) which includes Analysis, Development, Testing, Maintenance of object oriented enterprise applications. Extensive experience in CRM Platform using Salesforce.
• Expert in implementing security, sharing rules, Profiles and Permission sets at object, field, and record level for different users at different levels of organization.
• Good Knowledge on creating Lightning components and Lightning Applications. Experience on communities and classic to lightning migration.
• Experience with data loading and extraction using Data Loader, Salesforce.com Import Wizard, Informatic Cloud and Workbench.
• Experience using salesforce Lightning UI, lightning app builder, Lightning component framework, Lightning process builder.
• Expertise in building lightning components using aura framework, creating Visualforce page.
• Sound knowledge of Salesforce setup menu, Configuration, custom Application Development, Administration, Data Migration and Deployment of applications on Force.com platform.
• Experience in creating Custom Objects, Custom fields, Page layouts, Custom Tabs, Reports and various other components as per the client and application requirements.
• Good understanding in Profiles/Roles and Sharing Rules, Users, Page Layouts, Email Services, Approvals, Reports, Dashboards, Tasks and actions.
• Experience in standard Salesforce configuration that include workflow rules, page layouts,
• Record Types, Approval Processes, Assignment rules, Validation rules, bulk Triggers, etc.
• Good working experience in Design and Development of User Interfaces Using Visual force, HTML, CSS, JavaScript and jQuery.
• Experience in writing SOQL and SOSL using Force.com Explorer, Developer Console and Force Work bench.
• Expertise in documenting Test Cases, Test Conditions, Test Results, Issue Reports, Website testing, GUI Testing, Functional Testing, System Testing, Regression Testing, UAT, Smoke/Sanity Testing and ensuring that the software meets the system requirements.
• Proficient in creating, troubleshooting, modifying APEXcode and visual force pages, Workflow Alerts, Validation Rules, Approval Processes, custom Tabs, custom reports, Snapshots, Dashboards, and Email generation according to application requirements.
• Having good knowledge on salesforce.com sharing rules and user access privileges and good knowledge in writing Test classes before deploying into production.
• Strong communication, organizational and interpersonal competencies along with detail oriented and problem solving skills in the technology arena.
• Self - sufficient, flexible, self-directed, self-motivated and a good team player capable of managing multi-tasking and a fast learner by adapting to the conditions.

TECHNICAL SKILLS:

Salesforce Technologies: Objects, Workflow & Approvals, Apex Language, Batch Apex, Apex Scheduler, Apex Classes/Controllers, Apex Triggers, Visual Force Pages, Data Loader, Migration, Reports, Dashboards, Force.com IDE, Eclipse, SOQL, Eclipse, Apex Data Loader, Force.com Platform (Sandbox, and Production)

Salesforce Tools & Integration Tools: Force.com Explorer, Force.com Data Loader, Force.com Excel Connector, Workbench.

Database: MySQL, SQL Server, MS Access, Oracle

Web Technologies: HTML, CSS, XHTML, XML, Java Script, Bootstrap

Custom Integration: Field Updates, Reports, Custom Objects, Custom Settings, Custom Tabs and Labels

Programming Languages: Apex, C, C++, Java, J2EE

Operating Systems: Windows, MAC

PROFESSIONAL EXPERIENCE:

Confidential, Cary, NC

Salesforce Admin and Developer

Responsibilities:

• Created Formula Fields, Validation Rules, Workflow & amp; Approvals to build required functionality on force.com.
• Designed, developed & deployed custom objects, page layouts, custom tabs, and components.
• Developed Visualforce pages to suit to the application needs using different Visualforce components.
• Served as Support Engineer for internal users and generated & saved reports for further access to users.
• Worked on Salesforce Lightning Components for building customized components replacing the existing ones.
• Also embed Lightning Components in Visualforce page by using new Lightning out feature by event-driven programming.
• Experience in modifying Visualforce pages to be supported in Lightning Experience and good understanding of lightning mode and its features .
• Worked on salesforce.com standard objects like accounts, contacts, opportunity, reports & dashboards and Data.com management; defined lookup & master-detail relations and established relations among objects.
• Worked on various salesforce.com standard objects like Accounts, Contacts, Leads, Opportunities, Cases, Campaigns, Reports and Dashboards.
• Built efficient Client Services Ticketing system using Cases object. Implemented Email to case, Web to Case Functionality in the ticketing system.
• Created Record types, Rollup Summary, Workflow rules, Approval process, Auto Response rules and Validation rules to ensure data is validated and automate business logic conditionally.
• Created Queues, Public Groups and Email Templates, and used Email templates in HTML.
• Developed Apex Triggers, Visual Force Pages and Controllers and managed to support the business workflows.
• Developed various Batch Apex classes and scheduled those using Apex Scheduler.
• Troubleshoot the issues with custom merge process and integrations with different applications.
• Built SQL scripts to retrieve data from databases.

Environment: Salesforce, Luminate Online, SQL SERVER, Apex Data Loader, Force.com IDE, SOQL Explorer, Chatter, DB Amp, Marketo, CRM Pledgemaker.

Confidential, Jersey City, NJ

Salesforce Admin and Developer

Responsibilities:

• Involved in Salesforce.com Application Setup activities and customized the apps to match the functional needs of
• the organization.
• Interacted with various business team members (JAD Sessions) to gather the requirements and documented the requirements.
• Worked with various salesforce.com objects like Accounts, Contacts, Leads, Opportunities, Reports, Dashboards.
• Used Force.com developer toolkit Apex Classes, Apex Triggers and Visual force pages to develop custom business logic.
• Successfully established a new lead follow-up procedure which shortened the response time to qualified leads and generated more meetings for the account executives.
• Created and used Email templates in HTML and Visualforce.
• Integrated the web services by generating the necessary stubs from the WSDL files for extracting the data from
• the home grown applications by using the home grown web services.
• Create dashboard and reports for the business users
• Performed the roles of Salesforce.com Analyst/ Developer and Administrator in the organization.
• Used the sandbox for testing and migrated the code to the deployment instance after testing.
• Used the sandbox for testing and migrated the code to the deployment instance after testing.
• Responsible for all the activities related to configuring Data Loader, uploading data in CSV files into salesforce.com, checking for the correctness of the data.

Environment: Saleforce.com platform, Visual Force (Pages, Component & Controllers), Apex Language, Data Loader, HTML, Java Script, Workflow & Approvals, Reports, Custom Objects, Custom Tabs, Email Services, Security Controls, Sandbox data loading, Eclipse IDE Plug-in, Windows XP.

Confidential, NY

Salesforce Admin and Developer

Responsibilities:

• Interacted with users to understand complex business requirements and documented the requirements.
• Administrated and monitored the company's Salesforce CRM application.
• Interacted with various business user groups and performed detailed analysis of business and technical requirements and designed the solution by customizing various standard objects of Salesforce.com (SFDC)
• Worked on gathering requirements for Integration of Sales force with other systems using SOAP API and outbound messaging.
• Organized daily Scrum meetings with all the team members to check whether we are in same page.
• Designed Technical Specification Document based on the requirements and the Existing Systems.
• Worked on creating campaigns and managed campaigns as a Marketing User
• Worked with quotes, proposals, price books and leads
• Automated the process of creating Leads directly from Web and Auto-Response rules
• Developed Formulas and Validation rules to maintain the quality of the data
• Created Sandboxes from the Production environment and kept them in Sync with Production
• Deployed applications from Sandbox to Production using Eclipse and Change sets
• Involved in designing, developing and data modeling of the application and ensured that they are within the Salesforce governor limits.
• Created custom objects, custom Fields, Validation Rules, and formula fields.
• Created Visual force pages, Apex Triggers, Apex Classes, Test Methods and Workflows.
• Created Many-to- Many relationships and created Junction objects to implement Roll-up Summary fields to aggregate data from child records on the parent.

Environment: SFDC, Apex, Data Loader, Import Wizard, Eclipse IDE, Controllers, Visual Force Pages, XML, API.

Confidential, Chicago, Illinois

Salesforce Administrator

Responsibilities:

• Interacted with various business team members to gather the requirements and documented the requirements.
• Responsible for Requirements gathering, Analysis, Data Modeling and create design document.
• Participated in meetings with Business Users, Analysts & Managers to discuss the Business requirements.
• CreatedApex Classes, Apex Triggersand Visualforce Pagesfor various functional needs in the application.
• Written SOQL, SOSL queries with consideration to Governor Limits for the data manipulation needs of the application using platform database objects in Apex Classes and ApexTriggers.
• Worked with various standard salesforce.com objects like Accounts, Contacts, Leads, Opportunities and Cases.
• Implemented custom Validation rules, Formula Fields, Email Templates, Assignment Rules and Auto-Responses for Cases and Leads.
• Created Profiles, roles and implemented object level, field level and record level security.
• Assigned Profiles and Roles to users as per the organizational requirements.
• Created Workflow rules and defined related tasks, time-triggered tasks, email alerts and field updates to implement business logic.
• Experience in creating Sharing Rules for sharing records between different roles based on the Organization wide defaults.
• Designed various HTML Email Templates for Auto-response to Customers.
• Generated Apex Class using WSDL files of web services from external systems.
• Used the generated apex class to make Web service call outs.
• Created code coverage test classes to achieve 75% of code coverage which is mandatory for deployment to production.
• Deployed Sandbox salesforce.com application into Production using Force.com IDE.
• Periodic deployments to the Production environment using change sets according to deployment schedules.

Environment: Salesforce.com, Force.com IDE, Developer Console, SOQL, Apex, Visual Force, Force.com Data Loader, Page Layouts, Visual Force Controllers, Extensions, HTML, CSS, Demand tool, Web services,WSDL.

Confidential Java Developer

Responsibilities:

• Designed and developed base classes, framework classes and common re-usable components.
• Designed and developed UI using JSP, dynamic JSP and page validations using JavaScript.
• Used various Java and J2EE APIs including JDBC, XML, servlets, JSP, JavaBeans.
• Developed customer care related web pages using JSP, JSP Tags and Servlets.
• Responsible for coordination of content production processes, working with resources within the User Design/User Experience and Web Development groups.
• Responsible for identifying, recommending and validating business requirements using analytical skills to identify potential business and technology issues.
• Work with end users to address requirements, usability, accessibility, security and change requests to ensure website functionality.
• Responsible for understanding and application of the following to projects: content production processes, legal and compliance processes, Internet technologies, usability, information architecture, web design, web metrics and search engines.
• Worked on deployment of the web services in UNIX servers and generation of a war file so that testing team and teams from other place can test these services.
• Worked on creating Hub Service using Oracle Service Bus (OSB) Web Logic tool by adding the front-end WSDL and back end WSDL and providing necessary validations and transformations between services.
• Worked on creating Business Layer Service (BLS) and Integrated Service (IS) using spring framework which internally uses JAX-WS and eclipse IDE by writing Operation Bean class, Integration Bean class, Transformation Bean class and Database Bean class and importing front end WSDL and back end WSDL.
• Generated the SOAP xml request based on WSDL and tested the web services by connecting them to the corresponding back end services.
• Involved in unit testing (testing my code independently), integration testing (either testing with the front end or with the backend) and system testing (end-end testing that is testing request - response from front end to back end and database).

Environment: Microsoft Suite Applications, Project Management, J2EE, JAX-WS, Web Marketing, HTML, JSP, Java Script, WSDL, XSD, SOAP, Multimedia technologies, Eclipse, NetBeans, Java programming.