SUMMARY:

Accomplished and creative senior - level IT consultant with wide-ranging technical and leadership experience in different industries focusing on data privacy, information security, IT compliance, disaster recovery, IT risk assessment, IT auditing, and fraud. In depth understanding of compliance regulations and requirements such as PCI, SOX, GLBA, and various Data Protection Laws. Highly organized and skilled at addressing information security issues and data protection in any environment. Skilled at explaining complex security topics to the layperson.

TECHNICAL SKILLS:

Hardware/Software : Symantec Data Loss Prevention, Palo Alto Aperture, Imperva SecureSphere, HP, Cisco, Websense cloud security

EXPERIENCE:

Information Security and Risk Analyst

Confidential

Responsibilities:

• Identify and mitigate risk through continuous monitoring and analyze mass amounts of data to understand and use to build intelligence
• Consult with business units and technology teams to ensure adherence to security policies, standards, and regulatory requirements
• Perform compliance and controls assessments of both business units and IT initiatives to identify critical controls
• Manage remediation of security compliance issues with technology and business teams to ensure remediation is completed timely and effectively
• Create documentation to ensure consistent, reliable, and repeatable activities
• Developed company-wide procedures for identifying and communicating to employee’s non-compliance with company policies
• Developed procedures on how to respond to employee inquiries related to information security policies
• Developed and maintain documentation related to data loss prevention initiatives
• Provide security training as needed
• Identify and manage database elements for the appropriate classification of data and labeling of the data

Senior Network Administrator/IT Instructor

Confidential

Responsibilities:

• Responsible for day-to-day operations of LAN/WAN networks for routers and switches on HP and Cisco equipment
• Deployed software, MDT security/system patches, and Microsoft System Center Configuration Manager 2007
• Maintained and administered Microsoft Active Directory 2008 Forest, including Microsoft Exchange Server 2010 and Windows file and application servers
• Successfully managed various campus-wide technology projects, including computer/hardware refreshes, updates, and equipment replacements in classrooms, computer labs, and faculty offices
• Maintained VMware vspere.5 products including Confidential servers utilized in lab environments
• Built and configured various VMs for use in production as well as educational environments
• Trained students on information security in preparation for Comptia certifications
• Assisted in the development of classroom curriculum and laboratory exercises for Windows 7 configuration, Microsoft Server and Security, and Network Plus courses
• Mentored and delegated tasks to IT interns
• Assisted faculty staff with technical issues and provided solutions for level 3 outages, capacity planning, disaster recovery, and other operational needs
• Successfully balanced positions of Network System Administrator and Adjunct Instructor

Senior IT Consultant

Confidential

Responsibilities:

• Maintained close client relationships and ensured project implementation tasks were met on budget and on time
• Ensured clients’ needs were completed to satisfaction
• Implemented and administered Confidential Enterprise Control Center to reduce spam and email security vulnerabilities
• Designed and maintained wireless solutions, primarily SonicWALL SonicPoints, Netgear ProSafe, Cisco LWAP's, and wireless LAN controllers
• Managed Windows Server 2008/ 2012 R2 builds, deployments, troubleshooting, and automation
• Administered and managed Exchange Server 2010 & 2013, created user accounts, mailboxes and distribution lists
• Developed and maintained documentation related to the company’s internal ticketing system (AutoTask)
• Installed and configured VMware Confidential v5 Server on HP DL360 servers and administered them using vSphere Client
• Created numerous Windows Server 2008R2/2012 VMs

System Support Technician

Confidential

Responsibilities:

• Responsible for handling the overall support and administration of various enterprise LAN/WAN technologies located within a complex and diverse network infrastructure
• Enhanced remote access through installation and configuration of Juniper, SSL, VPN, and Bomgar
• Monitored and troubleshot local area networks at the corporate office and remote warehouse sites
• Managed and monitored devices including, wireless RF bar code scanners, printers, and wireless access points
• Project manager for a six-month laptop refresh project which involved replacing 3,000 Confidential laptops with newer HP models
• Configured and customized the deployment of Windows 7 Enterprise x64 according to company procedures and policies using Altiris remote deployment tools and WDS
• Responsible for monitoring and analyzing information security data by operating and maintaining Solar Winds firewall analyzer, event log manager, Symantec anti-virus, and Websense cloud security
• Performed disaster recovery preparedness exercises and failover to and from disaster recovery sites
• Managed new and current user accounts, distribution groups, and group policy management through Active Directory/MS Exchange 2010
• Provided extensive customer support through face-to-face interactions and telephone consultations
• Served as the front-line primary point of contact for users to report technology-related issues and incidents

Senior Desktop Support Technician

Confidential

Responsibilities:

• Performed tape backups, restores, and rotations using Symantec NetBackup
• Exceeded SLA requirements by providing a high level of customer service in an efficient and timely manner
• Assisted with the resolution of virus/malware infiltrations by quickly identifying, isolating, and removing factors causing the initial infiltration
• Maintained asset inventory, user accounts in AD, and Microsoft Office Communicator and Windows Messenger
• Mentored and trained newly hired break\fix team members