CARRER OBJECTIVES:

• To obtain challenging and rewarding Salesforce position with growth and learning opportunities in supportive, challenging work environment that would take advantage of my job experience.
• Always seeking opportunity that will allow me to prove myself in various aspects of critical conditions and adding values to the prosperity and development of the company.

SUMMARY OF EXPERIENCE :

• Strong 8 experience in Salesforce Administration, Business analysis and testing. Salesforce CRM data model of Sales, Service and Marketing cloud and customization of Standard Objects Leads, Accounts, Contacts, Opportunities, Opportunity Products, Campaigns, Campaign Members, Cases, Solutions, Knowledge, and Articles.
• Sounds knowledge with Salesforce relationships - Lookup, Master-Detail, Junction Objects, Fields, Dependent Fields, Formula Fields, Validation rules, Page Layouts, Search Layouts, Compact Layouts, Related Lists, Custom Links, Buttons, Tab and List views.
• Expertise with Salesforce Administrative tasks of Creating Users, Profile, Permission Sets, setting up organization role hierarchy, security controls (Network IP filtering, Password policies), Remote Site Settings, Email Templates, Connected Apps, and Sites.
• Proficient with org data sharing by configuring Organization -Wide Defaults (OWD), creating sharing rules using Criteria/Owner based sharing rules on standard and custom objects.
• Expert in developing Functional Specifications for Business Process Refinement, Re-Engineering, Business Process Modeling, Business Intelligence and Automation.
• Good experience with Process Builder and consolidated all existing workflow rules into new process flows and created actions like updating child records, auto submission of approval process based on the criteria.
• Strong experience with Sales cloud customization on Lead by defining the Lead process, Assignment Rules, Web-to-Lead & field mapping, enable team selling on Account Teams, Opportunities by configuring Price books and adding Price books for the products.
• Good knowledge in configuring and executing Campaigns using Exact Target by creating HTML Email templates, data sets in Exact Target.
• Experience working with Service cloud by implementing Email-to-Case, Web-to-Case, Assignment, Escalation, Auto-response rules on Case object, implementing Service Console and Live agent.
• Good experience with tools like Force.com Explorer, Eclipse IDE (with Force.com plug-in), Data Loader, Workbench, SOAP UI for querying and accessing REST, SOAP web services.
• Proficient with Salesforce communities configuration and setting up community users.
• Generated HTML Email templates in ExactTarget and configured single sign on in ExactTarget.
• Build custom report types, Tabular, Summary, Matrix and Joined reports, Analytic Snapshots and Dashboards for different business units and configured report/dashboard folder visibilities.
• Experienced using salesforce lightening UI
• Hands-on experience in deploying components across Production and Sandbox instances using Force.com Migration tool, Changesets and Workbench. Good at implementing Salesforce best practices.
• A strategic thinker, fast learner with excellent communication and time management skills.
• Worked on service cloud.

TECHNICAL SKILLS

Platform Salesforce: Salesforce CRM, Apex, Visual force, Triggers, Batch & Schedule classes, Sales Cloud, Service Cloud, Marketing Cloud, Data Loader, Custom Labels, Article Management, Visual Flows, Process Builder, SOQL, SOSL, HTML, JavaScript, CSS, jQuery

Tools: Eclipse, Force.com IDE, Developer Console, Workbench, Data Loader, Demand Tool, Cast Iron Studio

Web Technologies: Java, J2EE, Servlet, Struts, JSP, spring, HTML5/4, CSS3/2, JavaScript, jQuery

Database: Oracle 9i/10g/11g, Microsoft SQL Server 2008 R2, MS Access

Integration Tools: Informatica Power Center 9.x, MuleSoft, Dell Boomi

Methodologies: Agile Scrum, and Waterfall

Operating Systems: Linux, Mac, Unix, Microsoft Windows Platforms

PROFESSIONAL EXPERIENCE :

Confidential, Philadelphia, PA.

Salesforce Developer/Admin

Responsibilities:

• Interacted with various business team members to gather the requirements and provided technical inputs for the user stories.
• Designed and created Custom objects, Relationships (Lookup, Mater-Detail), Junction objects, Fields (Formula and Rollup summary), Custom tabs, custom apps, Validation rules, Record Types, Page layouts, Search Layouts, Compact Layouts, List views on various objects and Connected apps for Integration.
• Created HTML, Text based Email Templates and Folders for different business groups.
• Built Workflow rules, Approval process and created related actions Field update, Email alert, Creating a Task and outbound messaging.
• Used Process Builder to migrate existing Workflow rules into the process builder and performed additions actions like Create child records, auto submission for approval process on field value changes.
• The project was to enhance the existing application with new implementations and the purpose of the project was to validate whether the data entered into one application is automatically transferred into their another application.
• Responsibilities:
• Coordinated collection of high level business needs. Acted as a liaison between the business/operations and systems group to document analysis of business functionality. Converted high level requirements to functional requirements and documented them in functional, navigational and page Use Cases. Prepared Functional Requirements documents using the existing templates. Documented business rules and functional requirements iteratively. Imported these use cases into Requisite pro; tagged and traced them.
• Coordinated collection of high level business needs. Acted as a liaison between the business/operations and systems group to document analysis of business functionality. Converted high level requirements to functional requirements and documented them in functional, navigational and page Use Cases. Prepared Functional Requirements documents using the existing templates. Documented business rules and functional requirements iteratively. Imported these use cases into Requisite pro; tagged and traced them.
• Worked closely with business analysts and developers for thorough requirements review and developing test plan, test strategies, test scenarios, test scripts and test steps based on Business and System Use Cases.
• Used Salesforce.one for managing navigation and built custom Visual Force components with J Query Mobile and AngularJS.
• Implemented CTI to serve both sales and service purposes for both inbound and outbound calls .
• Worked on design of solutions and integration development code.
• Also worked on newly introduced interface Lightning Experience.
• Worked on customization of Sales cloud objects Accounts, Contacts, Opportunities, Price books, Products and configured Account Teams for team selling.
• Experience On documental technical designing.
• Created and configured Escalation, Assignment rules, Web-to-Case, Email-to-Case on Case object.
• Configured and integrated ExactTarget with Salesforce for Marketing automation.
• Integrated Salesforce with web applications using SOAP WSDL service and unit tested using SOAP UI.
• Worked on customization using Apex language to build Custom, Extension Controllers for user actions performed by users in the UI.
• Developed rich UI using Visual force page components, Bootstrap CSS and performed client-side validation using JQuery and JavaScript.
• Used Developer Console, Force.com Explorer, Eclipse with Force.com Plug-ins for development and Data Loader, CLI for data migration.
• Experienced using salesforce lightening UI. Created Components and Apps in salesforce lightening and Salesforce1 Mobile Experience.
• Developed various Custom Report types, Tabular, Summary and Joined reports, Dashboards and Analytic snapshot and created Report/Dashboard folders and provide access to a different user based on the Roles.
• Expertise in Service Cloud console with exposure to CTI adapters and Mobile Application Integrations.
• Hand on experience in salesforce lightning feature and knowledge.
• Migrated bulk data from external data source to Salesforce using Data Loader bulk API.
• Created many lightening Components and server-side controllers to meet the business requirements. Experienced in migrating the standard and custom objects in standard experience to lightenignexperience
• Deployed components using Force.com Migration tool (prepared package.xml), Change Sets, Workbench and Eclipse to deploy across dev, QA and UAT Sandboxes and Production instances.
• Unit tested all customizations and configurations for the developments performed by the dev team.

Environment : Salesforce.com CRM, Apex language, Visual force pages, Triggers, SOQL, SOSL, Sales Cloud, Service cloud, Web services, Custom Objects, Fields, Sharing rules, Profiles, Queues, Validation, Sites, Communities, Eclipse, Developer Console, Workbench, Force.com Migration tool (ant based), Data Loader, Reports, Dashboards, web services, Git.

San Francisco California.

Confidential

Salesforce Developer/Admin

Responsibilities:

• Perform detailed analysis of business and technical requirements and designed the solution by customizing variousstandard objects of Salesforce.com (SFDC) and other Platform based technologies like Visual Force, Force.com API, and Web Services.
• Used Workbench in Salesforces.com.
• Actively involved in design and development of custom CRM solution to service.
• Architected the solution in SFDC and participated in coding apex classes, triggers, visual force pages and REST API's.
• Designed and developed external customer portal on SFDC to serve borrowers.
• Created custom service cloud application on top existing solution to improve the productivity of CRMs.1
• Deployed new Live chat/ CTI Platform for Connect & Save Telephony over IP service and other marketing promotion .
• Implemented SSO in SFDC, to windows authentication.
• Extensively worked on SFDC UI using Visual Force Pages.
• Extensively worked on integrating REST API using callouts framework in SFDC.
• Extensively worked on SOQL and Apex Triggers to implement business logic.
• Designed and developed workflows and Process Builders to automate the business processes.
• Worked on Custom Setting and Test Case.
• Extensively worked on customizing existing salesforce objects as well as creating new objects.
• Worked on CTI Integration.
• Extensively used apex Data loader to synchronize the data between external systems and SFDC.
• Administered, configured and managed Salesforce application user Profiles, Roles, Permission Sets, generating Security tokens, upgrade to managed app exchange packages.
• Created Workflow rules, Approval process on various objects to automate actions Email Alert, Field Update, Creating task, Outbound messaging and time-dependent actions.
• Created custom pipeline report and other reports for different business users using tabular, summary and matrix reports and dashboards.
• Written SOQL, SOSL queries in Apex triggers and controllers, used Salesforce workbench to generate queries.
• Developed apex custom and extension controller classes for actions defined in Visual force pages.
• Designed and developed Custom objects, Components, Visual force Pages to suit the needs of the application Deployed components across organizations (Production and Sandboxes) using Eclipse, Force.com Migration Tool, and Change Set.

Address: Detroit, MI .

Confidential

Salesforce Developer/Adm

Responsibilities:

• Performed roles of Salesforce Configuration and Administrator.
• Created relationships using Lookup and Master-detail among custom and standard objects and created junction objects to establish many-to-many relationships among objects.
• Created various Formula, Rollup Summary Fields, Record types, Page Layouts, Search Layouts, Related lists, List views, Custom tabs, apps, Custom Links, Custom Buttons and Actions on a record detail and edit pages.
• Customized various Salesforce.com objects like Accounts, Contacts, Leads, Opportunities, Products, Price books, Campaigns, Campaign Members, Cases, and Solutions.
• Customized Leads by creating a Lead process for various groups, assignment rules, web-to-lead and custom lead conversion.
• Implemented Case Management Automation to track and solve customer issues by creating support process, record types, assignment and escalation rules.
• Configured Partner and Customer portal for the users in the organization for Partner selling.
• Administered, configured and managed Salesforce application user Profiles, Roles, Permission Sets, generating Security tokens, upgrade to managed app exchange packages.
• Created Workflow rules, Approval process on various objects to automate actions Email Alert, Field Update, Creating task, Outbound messaging and time-dependent actions.
• Created custom pipeline report and other reports for different business users using tabular, summary and matrix reports and dashboards.
• Written SOQL, SOSL queries in Apex triggers and controllers, used salesforce workbench to generate queries.
• Developed apex custom and extension controller classes for actions defined in Visual force pages.
• Designed and developed Custom objects, Components, Visual force Pages to suit the needs of the application.
• Deployed components across organizations (Production and Sandboxes) using Eclipse, Force.com Migration Tool, and Change Set.
• Provided post-implementation support to assist end users in creating reports, dashboards and certain Administration tasks including creating and maintaining user profiles and privileges.
• Responsible for driving end-user adoption by assisting in day-to-day Salesforce CRM support, including the managing releases and change control processes.
• Participated in training sessions provided to the team. Also delivered training to new joiners in the team.

Confidential

Salesforce Admin

Responsibilities:

• Worked as Salesforce Administrator and interacted with business for requirements and performed administrative tasks.
• Achieved comprehensive analysis of business practices and guided on ways to boost up the processes.
• Created custom objects, fields, established relationships among objects using Lookup, Master-detail and created junction objects for many-to-many relationships.
• Customized and configured Formula fields, Rollup Summary Fields, Record types, Page Layouts, Search Layouts, List views, Custom tabs for various objects.
• Customized various Salesforce.com objects like Accounts, Contacts, Leads, Opportunities, Products, Price books, Campaigns, Campaign Members, Cases, and Solutions.
• Worked on customization of Leads by creating a Lead process, assignment rules, web-to-lead, and lead conversion.
• Implemented Case Management automation by enabling Web-to-Case, Email-to-Case, auto response, escalation rules and support process on the Case Object.
• Configured Partner and Customer portal for the users in the organization for Partner selling.
• Designed, configured, managed Salesforce application user Profiles, Roles, Permission Sets, generating Security tokens, upgrade to managed app exchange packages.
• Organized Email Templates and Mail Merge Templates and was committed to doing the mail merge for various standard and custom objects.
• Created Workflow rules, Approval process on various objects to automate actions Email Alert, Field Update, Creating task, Outbound messaging and time-dependent actions.
• Configured Salesforce Outlook connector to sync contacts, events and tasks between Salesforce and Outlook.
• Created custom pipeline report and other reports for different business users using tabular, summary and matrix reports and dashboards.
• Prepared SOQL, SOSL queries for data extraction, migration and update.
• Written Apex custom and extension controller classes for actions defined in Visual force pages.
• Written Apex classes, Visual force Pages for different use cases provided by the business.
• Managed Salesforce sandbox and deployed components using Eclipse, Force.com Migration Tool, and Change Set.
• Involved in production support to resolve issues from end users with user profiles, privileges, accessibility and data visibility.
• Responsible for driving end-user adoption by assisting in day-to-day Salesforce CRM support, including the managing releases and change control processes.

Confidential

Salesforce Admin

Responsibilities:

• Performed roles of Salesforce Configuration and Administrator.
• Created relationships using Lookup and Master-detail among custom and standard objects and created junction objects to establish many-to-many relationships among objects.
• Created various Formula, Rollup Summary Fields, Record types, Page Layouts, Search Layouts, Related lists, List views, Custom tabs, apps, Custom Links, Custom Buttons and Actions on a record detail and edit pages.
• Customized various Salesforce.com objects like Accounts, Contacts, Leads, Opportunities, Products, Price books, Campaigns, Campaign Members, Cases, and Solutions.
• Customized Leads by creating a Lead process for various groups, assignment rules, web-to-lead and custom lead conversion.
• Implemented Case Management Automation to track and solve customer issues by creating support process, record types, assignment and escalation rules.
• Configured Partner and Customer portal for the users in the organization for Partner selling.
• Administered, configured and managed Salesforce application user Profiles, Roles, Permission Sets, generating Security tokens, upgrade to managed app exchange packages.
• Created Workflow rules, Approval process on various objects to automate actions Email Alert, Field Update, Creating task, outbound messaging and time-dependent actions.
• Created custom pipeline report and other reports for different business users using tabular, summary and matrix reports and dashboards.
• Written SOQL, SOSL queries in Apex triggers and controllers, used Salesforce workbench to generate queries.
• Developed apex custom and extension controller classes for actions defined in Visual force pages.
• Designed and developed Custom objects, Components, Visual force Pages to suit the needs of the application.
• Deployed components across organizations (Production and Sandboxes) using Eclipse, Force.com Migration Tool, and Change Set.
• Provided post-implementation support to assist end users in creating reports, dashboards and certain Administration tasks including creating and maintaining user profiles and privileges.
• Responsible for driving end-user adoption by assisting in day-to-day Salesforce CRM support,